# Set up your IVR in Toky

The [IVR](https://tokyapp.zendesk.com/hc/en-us/articles/360020814418) can be easily configured with the following steps:

1. Go to Toky's [**Dashboard**](https://app.toky.co/business/dashboard)**.**
2. Click on [**IVR** ](https://toky.co/en/features/ivr)option in the **Telephony** section.
3. Click on **New Tree.**
4. Select the **Phone Number** that will use the Phone Tree.
5. Select in **When no digit is pressed** what you wish to happen when the caller doesn't press any button.
6. Click on **New Option** to add new menu options and to assign them the action to execute which can be: *send to group, send to agent, send to Voicemail, play audio and repeat greeting, send to number,* [*receive fax and notify*](https://tokyapp.zendesk.com/hc/en-us/articles/360020959798-Receive-fax-to-email)*, repeat greeting, hang up call,* [*send to IVR*](https://tokyapp.zendesk.com/hc/en-us/articles/4402287538193-How-to-create-a-new-IVR-level)*, return to the previous menu.*
7. Click on [**Configure Audios**](https://tokyapp.zendesk.com/hc/en-us/articles/360020839838) to create or assign the audios that the Phone Tree will play for every situation which can be: Greeting, Voicemail, Busy, Music on hold, Closed and Invalid Option.
8. Click on **Save Changes.**

**Important:** The *send to IVR* option is very useful to allow your callers to navigate the menu and guide them to the best option or agent. Learn how to configure it in [this article.](https://tokyapp.zendesk.com/hc/en-us/articles/4402287538193-How-to-create-a-new-IVR-level)

If you have any further questions or concerns, please contact our customer service team at <support@toky.co>.


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