Why was my account blocked?

Accounts may be blocked in rare occasions by our fraud prevention system if one or more of the following conditions occur:

  • use of disposable email addresses

  • trying to make payments using anonymized services such as Tor

  • billing information that was flagged as highly risky by our payment gateway

  • multiple trial accounts created with the same email address domain

  • abuse of testing credit and testing phone numbers

If you believe your account was incorrectly blocked, please reach out herearrow-up-right. The following information may be requested to prove the authenticity of each Business.

  • Business Registration Certificate

  • Proof of address for the Business ( Utility Bill, Rental Receipt, Phone Bill)

  • ID/Passport of the representative.

  • Tax ID/ VAT

  • Contact Phone number.

Last updated