# Why was my account blocked? Accounts may be blocked in rare occasions by our fraud prevention system if one or more of the following conditions occur: * use of [personal email addresses](https://tokyapp.zendesk.com/hc/en-us/articles/360020811018) * use of disposable email addresses * trying to make payments using anonymized services such as Tor * billing information that was flagged as highly risky by our payment gateway * multiple trial accounts created with the same email address domain * abuse of testing credit and testing phone numbers If you believe your account was incorrectly blocked, please reach out [here](https://tokyapp.zendesk.com/hc/en-us/requests/new). The following information may be requested to prove the authenticity of each Business. * Business Registration Certificate * Proof of address for the Business ( Utility Bill, Rental Receipt, Phone Bill) * ID/Passport of the representative. * Tax ID/ VAT * Contact Phone number. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.bird.com/toky-en/readme/why-was-my-account-blocked.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.