> For the complete documentation index, see [llms.txt](https://docs.bird.com/toky-en/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.bird.com/toky-en/readme/why-was-my-account-blocked.md).

# Why was my account blocked?

Accounts may be blocked in rare occasions by our fraud prevention system if one or more of the following conditions occur:

* use of [personal email addresses](https://tokyapp.zendesk.com/hc/en-us/articles/360020811018)
* use of disposable email addresses
* trying to make payments using anonymized services such as Tor
* billing information that was flagged as highly risky by our payment gateway
* multiple trial accounts created with the same email address domain
* abuse of testing credit and testing phone numbers

If you believe your account was incorrectly blocked, please reach out [here](https://tokyapp.zendesk.com/hc/en-us/requests/new). The following information may be requested to prove the authenticity of each Business.

* Business Registration Certificate
* Proof of address for the Business ( Utility Bill, Rental Receipt, Phone Bill)
* ID/Passport of the representative.
* Tax ID/ VAT
* Contact Phone number.