# Enable call forwarding

Call forwarding allows receiving calls on any phone (cellphone or landline), without needing an Internet connection and using only your phone number.

Call forwarding will only be effective **if you are completely offline and disconnected from Toky**, (Website, Chrome extension, and smartphone apps) otherwise, the call will be sent to the device that is connected.

You also have to option to enable [unconditional call forwarding](https://tokyapp.zendesk.com/hc/en-us/articles/360020674877) in which case, all calls will be forwarded to the number even if you are online.

#### As an agent <a href="#as-an-agent" id="as-an-agent"></a>

To enable call forwarding as an agent you must follow these steps:

1. Open your Toky **Dashboard**
2. Click on **your name** in the upper-right corner
3. Click on **My account** option
4. In **Public profile** insert the **Phone** number where you want the calls to be forwarded.
5. Click on **Call Settings** and check the option **Forward calls to phone when offline**
6. Click on **Save changes**

<figure><img src="/files/OaO4aLF1INvSvQS9UmF7" alt=""><figcaption></figcaption></figure>

#### As an admin <a href="#as-an-admin" id="as-an-admin"></a>

As an admin, you can enable call forwarding for any of your agents. To enable call forwarding for any agent you must follow these steps:

1. In the **Dashboard**, click on [**agents**](https://beta.toky.co/business/agent/list).
2. Select the agent you want to enable the forwarding for and click on **Edit**.
3. In the **Public profile** write the phone number in international format.
4. Click on **Call Settings** and check the option **Forward calls to phone when offline**
5. Click on **Save changes**

<figure><img src="/files/9nuq6eNJLHhRVKpBps15" alt=""><figcaption></figcaption></figure>


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