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Connection Measurement Tests

It's important to know that even if your internet connection is strong, it doesn't guarantee perfect call quality. In case you're experiencing issues with call quality, there are a few things you can check to see if your connection is contributing to the problem. We've put together a guide with advice to help you optimize your connection.

1. Latency, Packgage Loss, Jitter

First things first, there are some aspects of an internet connection that can be measured to understand if there are any issues. Based on industry-standard parameters, we created the following measure tool for your connection: (You must have an active Toky session on the web browser running this test). Click on "Start" to begin measuring:
Start
The measurement page will look like this:

Aspects to consider:

The user must select the region with the lowest value in Latency since, at the moment of this procedure, "Europe" is the lowest, so we will choose it. If you have another one with lower latency, please choose that one instead.
Once we have defined the lower latency region, we will click the blue "Test" button that will start the measurements:
You will see how the stats are loaded on the right, and below, there would be an estimate of your connection (Excellent, Good, Acceptable, Poor, error) and then the PINGs sent/received.
Let it run for about 500 pings received and sent while you read about the definitions of each one:
PING:
Ping is like a quick "hello" between computers on the internet. It measures how fast they can talk to each other, with lower values (in milliseconds) being better. Higher ping values mean more delay, like a slow conversation, which can be frustrating for online gaming or voice calls.
JITTER/AVG:
Jitter is like the inconsistency in timing when devices communicate online. It's the variation in the delay between messages. Lower jitter is better, as it means a more steady conversation.
Average jitter is a way to measure how consistent this timing is over a period. A lower average jitter means a more stable and predictable connection.
PACKAGE LOSS:
Packet loss is like missing pieces in a puzzle when data travels between devices on the internet. It happens when some information doesn't make it to its destination. Less packet loss is better for smooth online experiences, as it ensures all the data arrives intact.
Now that the measurement has reached about 500 Pings, we can use the Stop button:
After that, the same button will change to "Copy to Clipboard," which we can use to share the results with the support team. Click the button, go to the email conversation, and paste the results with Ctrl+V | ⌘+V.
The results should look like this:
Server Address: wss://cq-production-eu-central-1.toky.co
Agent: user__domain.co
Connection Quality: good
- Pings Sent: 500
- Pings Received: 500
- Avg Ping Time: 65ms
- Avg Jitter: 12ms
- Packet Loss: 0%
Execution Time: 01:22

Bullet points to consider based on the measurement of your connection:

  • Low Avg Ping Time: Aim for a low ping response time to minimize delay in the conversation.
  • Consistent Jitter: Keep jitter as steady as possible to avoid irregular timing in communication.
  • Stable Internet Connection: Ensure a reliable and consistent internet connection to reduce disruptions.
  • Quality of Service (QoS): Configure QoS settings on your network to prioritize voice traffic.
  • Avoid Overloading the Network: Limit simultaneous data-heavy activities to prevent network congestion.
  • Use Wired Connection: Ethernet connections tend to offer better stability than Wi-Fi.
  • Update Software: Keep your voice call software and hardware drivers up to date for optimal performance.
  • Close Background Applications: Shut down apps that may consume bandwidth during the call.
  • Use Headphones: Minimize audio feedback and background noise with headphones or a headset.
  • Consider Network Upgrades: If frequently experiencing issues, consider upgrading your internet plan or equipment.
  • Test Connection: Periodically check your ping, jitter, and overall connection quality for improvements.