> For the complete documentation index, see [llms.txt](https://docs.bird.com/toky-en/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.bird.com/toky-en/readme/how-to-unblock-my-microphone-access-for-toky.md).

# How to unblock my microphone access for Toky?

If you have the microphone access blocked, you would see a **squared X** below the camera icon in the address bar of Google Chrome. This is the indication Chrome gives you to show you [app.toky.co](http://app.toky.co/) won't be able to access your microphone.

<figure><img src="/files/ZyyzTWUdztoi0kxptGWv" alt=""><figcaption></figcaption></figure>

To re-enable access, follow the steps below:

#### In your browser

* Click on **Secure** in the address bar, and locate **Microphone** and **Notifications**

<figure><img src="/files/1jt5nS8zzRpR2HvyVQBT" alt=""><figcaption></figcaption></figure>

* Click **Always allow on this site** for both of them

<figure><img src="/files/xRvzuUZBiJaXw1Mz84tv" alt=""><figcaption></figcaption></figure>

* Refresh the page, and the squared X should be gone

<figure><img src="/files/75WAWuAmp9sZK7NfEO4y" alt=""><figcaption></figcaption></figure>

If the error persists, please go to you Chrome Microphone Settings:

* Go to your **Chrome Settings** page

<figure><img src="/files/FK9P9OYCIIwEyhOMR6Bu" alt=""><figcaption></figcaption></figure>

* Search for **content settings** and click on the selected option

<figure><img src="/files/6qvOhV65RXdTLxwtZbDp" alt=""><figcaption></figcaption></figure>

* Click on **Microphone**

<figure><img src="/files/hXkb3MDdQPdAS9j3Sz8A" alt=""><figcaption></figcaption></figure>

* Check that the correct microphone is selected and that the Toky app link is allowed. *If the link is blocked, please remove the Toky link from the blocked sites.*

<figure><img src="/files/NMa2kn4tlJ5PKKpcMoeo" alt=""><figcaption></figcaption></figure>

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If the problem persist, please [check your headset](https://tokyapp.zendesk.com/hc/en-us/articles/360020659217) or contact our customer service.

#### On your Mac

Make sure Toky (desktop app) and Google Chrome (for the web app) are allowed to access your microphone by checking your *Security & Privacy* settings

<figure><img src="/files/6RPKLg8yE4RJ0D6NOTLz" alt=""><figcaption></figcaption></figure>