> For the complete documentation index, see [llms.txt](https://docs.bird.com/toky-en/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.bird.com/toky-en/readme/how-to-unblock-my-microphone-access-for-toky.md).

# How to unblock my microphone access for Toky?

If you have the microphone access blocked, you would see a **squared X** below the camera icon in the address bar of Google Chrome. This is the indication Chrome gives you to show you [app.toky.co](http://app.toky.co/) won't be able to access your microphone.

<figure><img src="/files/ZyyzTWUdztoi0kxptGWv" alt=""><figcaption></figcaption></figure>

To re-enable access, follow the steps below:

#### In your browser

* Click on **Secure** in the address bar, and locate **Microphone** and **Notifications**

<figure><img src="/files/1jt5nS8zzRpR2HvyVQBT" alt=""><figcaption></figcaption></figure>

* Click **Always allow on this site** for both of them

<figure><img src="/files/xRvzuUZBiJaXw1Mz84tv" alt=""><figcaption></figcaption></figure>

* Refresh the page, and the squared X should be gone

<figure><img src="/files/75WAWuAmp9sZK7NfEO4y" alt=""><figcaption></figcaption></figure>

If the error persists, please go to you Chrome Microphone Settings:

* Go to your **Chrome Settings** page

<figure><img src="/files/FK9P9OYCIIwEyhOMR6Bu" alt=""><figcaption></figcaption></figure>

* Search for **content settings** and click on the selected option

<figure><img src="/files/6qvOhV65RXdTLxwtZbDp" alt=""><figcaption></figcaption></figure>

* Click on **Microphone**

<figure><img src="/files/hXkb3MDdQPdAS9j3Sz8A" alt=""><figcaption></figcaption></figure>

* Check that the correct microphone is selected and that the Toky app link is allowed. *If the link is blocked, please remove the Toky link from the blocked sites.*

<figure><img src="/files/NMa2kn4tlJ5PKKpcMoeo" alt=""><figcaption></figcaption></figure>

\
If the problem persist, please [check your headset](https://tokyapp.zendesk.com/hc/en-us/articles/360020659217) or contact our customer service.

#### On your Mac

Make sure Toky (desktop app) and Google Chrome (for the web app) are allowed to access your microphone by checking your *Security & Privacy* settings

<figure><img src="/files/6RPKLg8yE4RJ0D6NOTLz" alt=""><figcaption></figcaption></figure>


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://docs.bird.com/toky-en/readme/how-to-unblock-my-microphone-access-for-toky.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.