Toky EN
  • Toky Documentation
  • FAQ
    • BYOC (Bring Your Own Carrier) support at Toky
    • BYOC Requirements
    • Can I change an agent's email?
    • Can I port my number over to Toky?
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    • How does billing work when I bring my own phone number?
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    • How long will it take to receive a verified WhatsApp Business account?
    • How much does it costs to send SMS with Toky?
    • How to unblock my microphone access for Toky?
    • Intercom Integration discontinued
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    • What's the best server to connect my number to Toky?
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    • Why aren't personal email addresses accepted in Toky?
    • Why can the call rates in the calculator be different to the starting prices in the same country?
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    • Why is my browser sending incomplete information?
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  • How-to Guides
    • Add an agent with an already existing Toky account
    • Adding or deleting agents from Toky
    • Answer calls using Toky
    • Block a phone number
    • Buy a phone number from Toky
    • Call forwarding is not working
    • Change the greeting audio for live calls
    • Change your Caller ID
    • Common issues caused by call forwarding
    • Configure agents and their groups
    • Configure the audio messages in your IVR
    • Configure your headset on Toky
    • Configure your profile
    • Connect my Twilio hosted number to Toky
    • Connection Measurement Tests
    • Create a power dialer campaign
    • Display an external phone number as a Caller ID
    • Download Call recordings using the API Reference
    • Enable & disable call recording
    • Enable call forwarding
    • Enable call recording
    • Enable permanent call forwarding for an agent
    • Enabling low credit notifications and credit auto-recharge
    • Find the phone number of a customer who called my business
    • Get started with Toky
    • Get the Call ID link to report a call to customer support
    • How can I buy testing credit?
    • How to activate Speech to Text transcription for voicemail
    • How to assign a phone number to one of your agents
    • How to bulk-download or export call recordings
    • How to cancel my Toky account
    • How to configure the overflow agent group?
    • How to download the Call Recordings
    • How to login to Toky
    • How to make calls from the desktop app
    • How to make calls from the mobile app
    • How to port my number to Toky
    • How to request a call recording transcription?
    • How to restore Toky Google Chrome extensions that disappear from the Chrome bar
    • How to test your connection quality and audio settings
    • How to transfer a call to an agent, group or external phone number?
    • How to use the Chrome Extension
    • I'm having issues with the audio on the desktop app for Mac
    • Import contacts to the phone directory
    • Install a WhatsApp click to chat link in your website
    • Install the call widget on your website
    • Install the desktop app on Mac
    • Install the desktop app on Windows
    • Make calls with Toky's web app or business dialer
    • Make international phone calls
    • People can't hear me when I talk
    • Receive fax to email
    • Send text messages (SMS) using Toky
    • Set up an integration for the first time
    • Set up your IVR in Toky
    • Toky United States 10DLC FAQ
    • Toky and GDPR
    • Troubleshooting sound problems
    • Update the Windows application
    • Use WhatsApp Business in Toky
    • Use a Telephone Menu
    • Use call monitoring and whispering
    • Use the Chrome Extension
    • Use voicemail drop with Toky
    • Use your IVR to forward calls to phone numbers
    • Viewing your Toky account invoice
    • What to check if your CRM integration is not working properly
    • Where can I set working days and hours in Toky?
    • Whitelist ports in case you are under a Firewall
  • Integrations
    • About Toky connector for Google Data Studio
    • Change data connector parameters in Google Data Studio
    • Create call Tasks associated with Leads and Contacts using Salesforce Classic
    • Create call Tasks associated with Leads and Contacts using Salesforce Lightning
    • Enable the Front Integration
    • Enable the Hubspot integration
    • Enable the Pipedrive Integration
    • Enable the Zoho CRM integration
    • Getting Started with Hubspot Integration
    • How do I receive calls that were made via Toky Instant Call?
    • How does Toky for Zoho Phonebridge works?
    • How does Zendesk integration work?
    • How to configure MessageBird Flow Builder integration
    • How to enable CRM integrations in Toky?
    • How to enable Toky for Zoho Phonebridge
    • How to enable Zendesk Integration?
    • How to enable replies with SMS from Zendesk
    • How to enable the Insightly Integration?
    • How to integrate Toky with Okta
    • How to use Toky Data Importer Add-on for Google Sheets
    • Integrate Toky Dialer to Salesforce Classic
    • Integrate Toky Dialer with Salesforce Lightning
    • What's the difference between Zoho Phonebridge and the main Zoho integration?
    • Xiaomi - Control Background Running in MIUI
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  1. FAQ

How much does it costs to send SMS with Toky?

PreviousHow long will it take to receive a verified WhatsApp Business account?NextHow to unblock my microphone access for Toky?

Last updated 1 year ago

You can use Toky to send SMS in few clicks. Every text message has a price per SMS which you can find in our .

The price per SMS applies for texts up to 140 characters in GSM-7 encoding or 65 if you use special characters like emojis. If you send a longer text, it will be divided into blocks of 140 or 65 chars each, depending on the encoding, and every part will be charged as one message. The text blocks are reassembled as one message on the destination.

Why are there two different text limits?

The limit of 140 characters only applies to regular characters of the which require 1 byte for transference, if you use special characters like '{' and ']' the encoding could change to encoding because these characters require 2 bytes, so the message limit changes to 65 characters.

For example:

  • "Hi, this is a test message" has 26 characters and needs 26 bytes for transference.

  • "Hi, this is a test {message}" has 28 characters and needs 30 bytes for transference. This is because the "{" and "}" symbols requires 2 bytes instead of one.

You can check the length of your messages in before sending bulk messages using our API or our .

You must get an in order to send and even receive text messages.

If you check your SMS and see that you've only used 140 characters but it seems that the message has more than 2 segments please consider the following.

Besides emojis you should also be careful with accented characters. GSM 03.38 includes some accented characters such as ñ, à, and ö, but does not include others such as á, í, or ú.

What Exactly Does A Data Header Do?

Still, it does not make sense for you that the message has 4 segments, and it should be three.

Maybe it turns out the fire emojis aren’t worth it after all. However, when you trim the same message down and resend it, it still doesn’t seem to work out quite right:

This message contains two of the “gotchas” that commonly cause encoding issues: smart quotes and non-GSM spaces. Take a look at this message that appears almost identical:

Non-GSM spaces are usually a result of copying and pasting. Be extra careful with those as they’re often converted to conventional spaces for display. This includes de Toky SMS box. This means sms bodies that contain non-GSM spaces will be formatted as regular U+0020 spaces for display.

Is this a limitation imposed by Toky?

No, this is how SMS work across the industry.

The answer to this lies in the encoding. This message has listed as the encoding instead of GSM. To accommodate a message like the example Toky and the carriers need to use a different character set..

When you send messages with non-GSM characters such as Emojis a different type of encoding known as is used.

takes 16 bits to encode each character so going back to the above example we now have a limit of 70 characters (140 bytes * 8 bits in a byte / 16 bits).

The answer to this is the concatenation. When you send multisegment messages we use to tell the destination how to reassemble it.

This takes up 6 bytes per message leaving only 67 characters for encoded messages or 153 for GSM encoded messages.

UCS2
UCS2
UCS2
User Data Headers
UCS2
coverage page
GSM-7 encoding
UCS-2
this tool
Bulk SMS add-on
SMS enabled phone number