> For the complete documentation index, see [llms.txt](https://docs.bird.com/toky-en/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.bird.com/toky-en/readme/tokys-refund-policy.md).
# Toky's refund policy
As per our [Terms of Service](https://toky.co/tos) (section 3), all payments are non-refundable.
The primary reason for this policy to existing is because Toky offers a product that requires services to be allocated, reserved, purchased, and kept online whether the product was used or not. This orchestration with our suppliers and partners implies a financial cost that we, unfortunately, can't ignore.
This policy applies to all payments made to Toky: monthly, annually, and credit for calls and texts.
### Exceptions
In some cases where agents were added, charged, and deleted immediately without being used, we are able to refund the amount charged as credit for making calls.
### Our commitment to our customers
Toky exists with the sole purpose of adding value to your business by constructing a relationship based on trust and cooperation.
If you think your specific case could be considered an exception to receive a refund, please approach our Customer Support team so that we can review your situation independently.
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