# Toky's refund policy

As per our [Terms of Service](https://toky.co/tos) (section 3), all payments are non-refundable.

The primary reason for this policy to existing is because Toky offers a product that requires services to be allocated, reserved, purchased, and kept online whether the product was used or not. This orchestration with our suppliers and partners implies a financial cost that we, unfortunately, can't ignore.

This policy applies to all payments made to Toky: monthly, annually, and credit for calls and texts.

### Exceptions <a href="#exceptions" id="exceptions"></a>

In some cases where agents were added, charged, and deleted immediately without being used, we are able to refund the amount charged as credit for making calls.

### Our commitment to our customers <a href="#our-commitment-to-our-customers" id="our-commitment-to-our-customers"></a>

Toky exists with the sole purpose of adding value to your business by constructing a relationship based on trust and cooperation.

If you think your specific case could be considered an exception to receive a refund, please approach our Customer Support team so that we can review your situation independently.


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