> For the complete documentation index, see [llms.txt](https://docs.bird.com/toky-en/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.bird.com/toky-en/readme/what-do-the-phone-icons-mean-in-the-call-history.md).

# What do the phone icons mean in the call history?

In the **Call History** list, you can see some phone icons. These icons show the quality of the call and this is what each one of them means:

***Note:** this information is reported by the browser itself, so it is very trustworthy because the browser has access to your local network and can tell us precisely if you can reach our servers properly or not.*

####

#### Call made with a good connection <a href="#call-made-with-a-good-connection" id="call-made-with-a-good-connection"></a>

<figure><img src="/files/uJMMh8EHyQ0AumVnFvrZ" alt=""><figcaption></figcaption></figure>

#### Call made with Internet connection problems <a href="#call-made-with-internet-connection-problems" id="call-made-with-internet-connection-problems"></a>

<figure><img src="/files/2mV6BWD6lfJ9BhFhFmgf" alt=""><figcaption></figcaption></figure>

Toky detected connection problems during the call that possibly affected voice quality. It such cases, we advise you to [check the quality of your internet connection](https://tokyapp.zendesk.com/hc/en-us/articles/360020792398).

#### No call connection data <a href="#no-call-connection-data" id="no-call-connection-data"></a>

<figure><img src="/files/oENj13ARXq3uUBu08aad" alt=""><figcaption></figcaption></figure>

The call was canceled or did not last long enough to generate a quality report.

#### No audio during the call <a href="#no-audio-during-the-call" id="no-audio-during-the-call"></a>

<figure><img src="/files/bwNnjidOaKw35W5F3rKk" alt=""><figcaption></figcaption></figure>

No audio was detected from the caller or the agent, possibly due to [microphone problems](https://tokyapp.zendesk.com/hc/en-us/articles/360020810918).


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://docs.bird.com/toky-en/readme/what-do-the-phone-icons-mean-in-the-call-history.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.