Messaging

Sending messages

In order to send a message you must have an active channel and perform an HTTP request to the following endpoint with a valid access key

When you send a message, a contact is automatically created with a contactId matching the receiver's identifier if one doesn't already exist. For instance, sending an email generates a contact with an email identifier, while sending an SMS creates one with a phone number identifier.

Send a message

post

Send a message to a channel

Authorizations

HTTPRequired

Uses the Authorization header: 'AccessKey ' followed by your access key token (e.g., 'Authorization: AccessKey AbCdEfGhIjKlMnOpQrStUvWxYzAbCdEfGhIj')

Path parameters

workspaceIdstring · uuidRequired

The ID of the workspace

channelIdstring · uuidRequired

The ID for a channel

Body

and

anyOptional

object · ChannelMessageCreateWithTemplateOptional

object · ChannelMessageCreateWithBodyOptional

Responses

202

Message was accepted for processing

application/json

400

The request did not pass validation

application/json

404

The request did not pass validation

application/json

409

Creating the message was not possible because of conflicting conditions

application/json

422

The request did not pass validation

application/json

post

/workspaces/{workspaceId}/channels/{channelId}/messages

POST /workspaces/{workspaceId}/channels/{channelId}/messages HTTP/1.1
Host: api.bird.com
Authorization: AccessKey YOUR_SECRET_TOKEN
Content-Type: application/json
Accept: */*
Content-Length: 2728

{
  "sender": {
    "connector": {
      "identifierValue": "[email protected]",
      "annotations": {
        "name": "text"
      }
    }
  },
  "receiver": {
    "contacts": [
      {
        "id": "a1405560-c8d3-4b1a-877d-3f449ad95352",
        "identifierKey": "emailaddress",
        "identifierValue": "[email protected]",
        "type": "cc",
        "identifiers": [
          {
            "identifierKey": "emailaddress",
            "identifierValue": "[email protected]"
          }
        ],
        "platformAddress": "text",
        "platformAddressSelector": "text"
      }
    ]
  },
  "reference": "my-own-identifier",
  "template": {
    "name": "text",
    "projectId": "a1405560-c8d3-4b1a-877d-3f449ad95352",
    "version": "a1405560-c8d3-4b1a-877d-3f449ad95352",
    "locale": "text",
    "attachments": [
      {
        "mediaUrl": "https://example.com",
        "filename": "text",
        "inline": true
      }
    ],
    "shortLinks": {
      "enabled": true,
      "domain": "text"
    },
    "utmParameters": [
      {
        "key": "text",
        "value": "text"
      }
    ],
    "parameters": [
      {
        "type": "string",
        "key": "text",
        "value": "text"
      }
    ],
    "settings": {
      "disallowMmLite": true
    }
  },
  "meta": {
    "extraInformation": {
      "ANY_ADDITIONAL_PROPERTY": "anything"
    },
    "referral": {
      "source": "text",
      "title": "text",
      "text": "text",
      "group": "text",
      "metadata": {
        "source_id": "text",
        "source_url": "text",
        "media_url": "text",
        "tracking_id": "text"
      }
    },
    "order": {
      "products": [
        {
          "externalCatalogId": "text",
          "externalProductId": "text",
          "quantity": 1,
          "price": {
            "amount": 1,
            "exponent": 1,
            "currencyCode": "text"
          }
        }
      ]
    },
    "referredProduct": {
      "externalCatalogId": "text",
      "externalProductId": "text"
    },
    "email": {
      "subject": "text",
      "headers": {
        "ANY_ADDITIONAL_PROPERTY": "text"
      },
      "from": {
        "username": "text",
        "displayName": "text"
      }
    },
    "sms": {
      "smartEncoding": true
    },
    "pushNotifications": {
      "gatewayTypeOverride": "apns"
    },
    "navigatorId": "123e4567-e89b-12d3-a456-426614174000",
    "navigatorMessageId": "123e4567-e89b-12d3-a456-426614174000",
    "flow": {
      "id": "123e4567-e89b-12d3-a456-426614174000",
      "name": "text",
      "stepId": "text",
      "runId": "123e4567-e89b-12d3-a456-426614174000"
    },
    "journey": {
      "id": "123e4567-e89b-12d3-a456-426614174000",
      "name": "text",
      "stepId": "text",
      "runId": "123e4567-e89b-12d3-a456-426614174000"
    },
    "campaign": {
      "id": "123e4567-e89b-12d3-a456-426614174000",
      "name": "text"
    }
  },
  "replyTo": {
    "id": "text",
    "order": 1,
    "type": "message"
  },
  "body": {
    "type": "text",
    "text": {
      "text": "text",
      "attachments": [
        {
          "mediaUrl": "https://example.com",
          "filename": "text",
          "inline": true,
          "contentId": "text"
        }
      ],
      "actions": [
        {
          "type": "link",
          "link": {
            "text": "text",
            "url": "text"
          }
        }
      ],
      "metadata": {
        "subject": "text",
        "headers": {
          "ANY_ADDITIONAL_PROPERTY": "text"
        },
        "whatsapp": {
          "previewUrl": true
        },
        "line": {
          "emoji": {
            "items": [
              {
                "index": 1,
                "productId": "text",
                "emojiId": "text"
              }
            ]
          }
        },
        "telegram": {
          "parseMode": "Markdown"
        },
        "apple": {
          "summaryText": "text",
          "appClipPreview": true,
          "appClipRegion": "text"
        }
      }
    }
  },
  "notification": {
    "url": "text"
  },
  "capFrequency": true,
  "enableLinkTracking": true,
  "ignoreQuietHours": true,
  "ignoreGlobalHoldout": true,
  "tags": [
    "text"
  ],
  "shortLinks": {
    "domain": "text"
  },
  "scheduledFor": "2026-01-27T16:24:51.913Z",
  "validity": 1
}

{
  "id": "123e4567-e89b-12d3-a456-426614174000",
  "channelId": "123e4567-e89b-12d3-a456-426614174000",
  "sender": {
    "connector": {
      "id": "123e4567-e89b-12d3-a456-426614174000",
      "identifierValue": "text",
      "annotations": {
        "name": "text"
      },
      "types": [
        "text"
      ]
    }
  },
  "receiver": {
    "connector": {
      "id": "123e4567-e89b-12d3-a456-426614174000",
      "identifierValue": "text",
      "annotations": {
        "name": "text"
      },
      "types": [
        "text"
      ]
    }
  },
  "meta": {
    "extraInformation": {
      "ANY_ADDITIONAL_PROPERTY": "anything"
    },
    "referral": {
      "source": "text",
      "title": "text",
      "text": "text",
      "group": "text",
      "metadata": {
        "source_id": "text",
        "source_url": "text",
        "media_url": "text",
        "tracking_id": "text"
      }
    },
    "order": {
      "products": [
        {
          "externalCatalogId": "text",
          "externalProductId": "text",
          "quantity": 1,
          "price": {
            "amount": 1,
            "exponent": 1,
            "currencyCode": "text"
          }
        }
      ]
    },
    "referredProduct": {
      "externalCatalogId": "text",
      "externalProductId": "text"
    },
    "email": {
      "subject": "text",
      "headers": {
        "ANY_ADDITIONAL_PROPERTY": "text"
      },
      "from": {
        "username": "text",
        "displayName": "text"
      }
    },
    "sms": {
      "smartEncoding": true
    },
    "pushNotifications": {
      "gatewayTypeOverride": "apns"
    },
    "navigatorId": "123e4567-e89b-12d3-a456-426614174000",
    "navigatorMessageId": "123e4567-e89b-12d3-a456-426614174000",
    "flow": {
      "id": "123e4567-e89b-12d3-a456-426614174000",
      "name": "text",
      "stepId": "text",
      "runId": "123e4567-e89b-12d3-a456-426614174000"
    },
    "journey": {
      "id": "123e4567-e89b-12d3-a456-426614174000",
      "name": "text",
      "stepId": "text",
      "runId": "123e4567-e89b-12d3-a456-426614174000"
    },
    "campaign": {
      "id": "123e4567-e89b-12d3-a456-426614174000",
      "name": "text"
    }
  },
  "reference": "my-own-identifier",
  "parts": [
    {
      "platformReference": "text"
    }
  ],
  "status": "accepted",
  "reason": "text",
  "direction": "incoming",
  "origin": {
    "type": "text",
    "id": "text"
  },
  "replyTo": {
    "id": "text",
    "order": 1,
    "type": "message"
  },
  "lastStatusAt": "2026-01-27T16:24:51.913Z",
  "createdAt": "2026-01-27T16:24:51.913Z",
  "updatedAt": "2026-01-27T16:24:51.913Z",
  "details": "text",
  "failure": {
    "code": 1,
    "description": "Unsupported media type",
    "source": {
      "code": "text",
      "name": "text"
    }
  },
  "tags": [
    "text"
  ],
  "shortLinks": {
    "domain": "text"
  },
  "scheduledFor": "2026-01-27T16:24:51.913Z",
  "body": {
    "type": "text",
    "text": {
      "text": "text",
      "attachments": [
        {
          "mediaUrl": "https://example.com",
          "filename": "text",
          "inline": true,
          "contentId": "text"
        }
      ],
      "actions": [
        {
          "type": "link",
          "link": {
            "text": "text",
            "url": "text"
          }
        }
      ],
      "metadata": {
        "subject": "text",
        "headers": {
          "ANY_ADDITIONAL_PROPERTY": "text"
        },
        "whatsapp": {
          "previewUrl": true
        },
        "line": {
          "emoji": {
            "items": [
              {
                "index": 1,
                "productId": "text",
                "emojiId": "text",
                "length": 1
              }
            ]
          }
        },
        "telegram": {
          "parseMode": "Markdown"
        },
        "apple": {
          "summaryText": "text",
          "appClipPreview": true,
          "appClipRegion": "text"
        }
      }
    }
  }
}

When sending outbound messages as well as setting the receiver information you must set the message body field in all cases except for sending a message template when you must only set the templatefield.

Multiple recipient messages are only possible through the Email platform. For other platforms, a message with multiple reciever entries will be rejected.

Body

{
 "receiver": {
   "contacts": [
     {
       "identifierValue": "+31612345678"
     }
   ]
 },
 "body": {...},
}

Template

{
 "receiver": {
   "contacts": [
     {
       "identifierValue": "+31612345678"
     }
   ]
 },
 "template": {...},
}

Uploading media

When sending messages that contain media links these must be publicly accessible. Otherwise you can upload media by creating requesting a pre-signed media URL. Firstly make a POST request to the following endpoint with the content type of the media you will be uploading set in the request body.

There are two methods for generating a presigned URL: one is channel-independent, allowing it to be used across any channel, while the other restricts usage to a specified channel ID.

Create a presigned media upload

post

Authorizations

HTTPRequired

Uses the Authorization header: 'AccessKey ' followed by your access key token (e.g., 'Authorization: AccessKey AbCdEfGhIjKlMnOpQrStUvWxYzAbCdEfGhIj')

Path parameters

workspaceIdstring · uuidRequired

The ID of the workspace

Body

contentTypestring · min: 1Required

Responses

200

application/json

404

The request did not pass validation

application/json

422

The request did not pass validation

application/json

post

/workspaces/{workspaceId}/channel-media/presigned-upload

POST /workspaces/{workspaceId}/channel-media/presigned-upload HTTP/1.1
Host: api.bird.com
Authorization: AccessKey YOUR_SECRET_TOKEN
Content-Type: application/json
Accept: */*
Content-Length: 22

{
  "contentType": "text"
}

{
  "mediaUrl": "https://example.com",
  "uploadUrl": "https://example.com",
  "uploadMethod": "text",
  "uploadFormData": {}
}

Example

curl -X POST "https://api.bird.com/workspaces/42263973-4f1c-40db-bf0e-cea7e4bfa1a2/channel-media/presigned-upload" \
-H "Content-Type: application/json" \
-H "Authorization: AccessKey abcd" \
-d '{
"contentType": "image/jpeg"
}'

{
  "mediaUrl": "https://media.api.bird.com/workspaces/42263973-4f1c-40db-bf0e-cea7e4bfa1a2/media/d30aee15-6ac6-408c-89b6-2906df15ca7b",
  "uploadUrl": "https://channels--message-media--151603429280--euw1.s3.eu-west-1.amazonaws.com",
  "uploadMethod": "POST",
  "uploadFormData": {
    "Content-Type": "image/jpeg",
    "acl": "private",
    "bucket": "text",
    "key": "text",
    "policy": "text",
    "x-amz-algorithm": "text",
    "x-amz-credential": "text",
    "x-amz-date": "20251022T195811Z",
    "x-amz-meta-allowed-paths": "text",
    "x-amz-security-token": "text",
    "x-amz-signature": "text"
  }
}

"image/gif", 
"image/jpeg", 
"image/png",  
"image/webp", 
"image/svg+xml",

Create a presigned media upload

post

Authorizations

HTTPRequired

Uses the Authorization header: 'AccessKey ' followed by your access key token (e.g., 'Authorization: AccessKey AbCdEfGhIjKlMnOpQrStUvWxYzAbCdEfGhIj')

Path parameters

workspaceIdstring · uuidRequired

The ID of the workspace

channelIdstring · uuidRequired

The ID for a channel

Body

contentTypestring · min: 1Required

Responses

200

application/json

404

The request did not pass validation

application/json

422

The request did not pass validation

application/json

post

/workspaces/{workspaceId}/channels/{channelId}/presigned-upload

POST /workspaces/{workspaceId}/channels/{channelId}/presigned-upload HTTP/1.1
Host: api.bird.com
Authorization: AccessKey YOUR_SECRET_TOKEN
Content-Type: application/json
Accept: */*
Content-Length: 22

{
  "contentType": "text"
}

{
  "mediaUrl": "https://example.com",
  "uploadUrl": "https://example.com",
  "uploadMethod": "text",
  "uploadFormData": {}
}

From the response you will get the following details:

mediaUrl: This will be the URL you set in any message bodies where you send the uploaded media

uploadUrl: This is the URL you will need to make a request to to upload your media file

uploadMethod: This is the HTTP method to make an upload i.e. POST

uploadFormData: Set this as the fields in form-data of your POST request along with an additional field called file. This should include your file data. An example using CURL

No need to specify any AccessKey on the below call as all the required data is provided in the form data.

Example

  curl -L -X POST "https://channels--message-media--151603429280--euw1.s3.eu-west-1.amazonaws.com" \
  -F Content-Type='image/jpeg' \
  -F acl='private' \
  -F bucket='text' \
  -F key='text' \
  -F policy='text' \
  -F x-amz-algorithm='AWS4-HMAC-SHA256' \
  -F x-amz-credential='text' \
  -F x-amz-date='text' \
  -F x-amz-meta-allowed-paths='text' \
  -F x-amz-security-token='text' \
  -F x-amz-signature='text' \
  -F [email protected]

Once you have uploaded the file using the mediaUrl, this should be used as the URL when sending messages with media.

Retrieving messages

Retrieve a list of messages of a channel

List messages by channel ID

get

It retrieves a list of messages from a given channel ID

Authorizations

HTTPRequired

Uses the Authorization header: 'AccessKey ' followed by your access key token (e.g., 'Authorization: AccessKey AbCdEfGhIjKlMnOpQrStUvWxYzAbCdEfGhIj')

Path parameters

workspaceIdstring · uuidRequired

The ID of the workspace

channelIdstring · uuidRequired

The ID for a channel

Query parameters

limitinteger · min: 1 · max: 1000Optional

Limits the number of results to return

Default: 10

pageTokenstring · max: 8000Optional

Pagination token that keeps of track of the current position in the list

reversebooleanOptional

Order in which to retrieve the results

Default: false

platformany ofOptional

Filter based on platform name

string · min: 3 · max: 60OptionalPattern: ^[A-Za-z0-9-]+$

string[]Optional

directionstring · enumOptionalPossible values:

idstring · uuid[]Optional

navigatorIdstring · uuidOptional

startAtstring · date-timeOptional

Start date for the query

endAtstring · date-timeOptional

End date for the query

fromstring[]Optional

sender identifier for the message

tostring[]Optional

recipient identifier for the message

failureCodeinteger[]Optional

failureSourceCodestring[]Optional

failureSourceNamestring[]Optional

countryCodestring[]Optional

tagstring[]Optional

Filter based on tag

emailSubjectstringOptional

Full text search on email subject

batchIdstring · uuidOptional

The ID for a batch

Responses

200

404

The request did not pass validation

application/json

422

The request did not pass validation

application/json

get

/workspaces/{workspaceId}/channels/{channelId}/messages

GET /workspaces/{workspaceId}/channels/{channelId}/messages HTTP/1.1
Host: api.bird.com
Authorization: AccessKey YOUR_SECRET_TOKEN
Accept: */*

{
  "startAt": "2026-01-27T16:24:51.913Z",
  "endAt": "2026-01-27T16:24:51.913Z",
  "nextPageToken": "text",
  "results": [
    {
      "id": "123e4567-e89b-12d3-a456-426614174000",
      "channelId": "123e4567-e89b-12d3-a456-426614174000",
      "sender": {
        "connector": {
          "id": "123e4567-e89b-12d3-a456-426614174000",
          "identifierValue": "text",
          "annotations": {
            "name": "text"
          },
          "types": [
            "text"
          ]
        }
      },
      "receiver": {
        "connector": {
          "id": "123e4567-e89b-12d3-a456-426614174000",
          "identifierValue": "text",
          "annotations": {
            "name": "text"
          },
          "types": [
            "text"
          ]
        }
      },
      "meta": {
        "extraInformation": {
          "ANY_ADDITIONAL_PROPERTY": "anything"
        },
        "referral": {
          "source": "text",
          "title": "text",
          "text": "text",
          "group": "text",
          "metadata": {
            "source_id": "text",
            "source_url": "text",
            "media_url": "text",
            "tracking_id": "text"
          }
        },
        "order": {
          "products": [
            {
              "externalCatalogId": "text",
              "externalProductId": "text",
              "quantity": 1,
              "price": {
                "amount": 1,
                "exponent": 1,
                "currencyCode": "text"
              }
            }
          ]
        },
        "referredProduct": {
          "externalCatalogId": "text",
          "externalProductId": "text"
        },
        "email": {
          "subject": "text",
          "headers": {
            "ANY_ADDITIONAL_PROPERTY": "text"
          },
          "from": {
            "username": "text",
            "displayName": "text"
          }
        },
        "sms": {
          "smartEncoding": true
        },
        "pushNotifications": {
          "gatewayTypeOverride": "apns"
        },
        "navigatorId": "123e4567-e89b-12d3-a456-426614174000",
        "navigatorMessageId": "123e4567-e89b-12d3-a456-426614174000",
        "flow": {
          "id": "123e4567-e89b-12d3-a456-426614174000",
          "name": "text",
          "stepId": "text",
          "runId": "123e4567-e89b-12d3-a456-426614174000"
        },
        "journey": {
          "id": "123e4567-e89b-12d3-a456-426614174000",
          "name": "text",
          "stepId": "text",
          "runId": "123e4567-e89b-12d3-a456-426614174000"
        },
        "campaign": {
          "id": "123e4567-e89b-12d3-a456-426614174000",
          "name": "text"
        }
      },
      "reference": "my-own-identifier",
      "parts": [
        {
          "platformReference": "text"
        }
      ],
      "status": "accepted",
      "reason": "text",
      "direction": "incoming",
      "origin": {
        "type": "text",
        "id": "text"
      },
      "replyTo": {
        "id": "text",
        "order": 1,
        "type": "message"
      },
      "lastStatusAt": "2026-01-27T16:24:51.913Z",
      "createdAt": "2026-01-27T16:24:51.913Z",
      "updatedAt": "2026-01-27T16:24:51.913Z",
      "details": "text",
      "failure": {
        "code": 1,
        "description": "Unsupported media type",
        "source": {
          "code": "text",
          "name": "text"
        }
      },
      "tags": [
        "text"
      ],
      "shortLinks": {
        "domain": "text"
      },
      "scheduledFor": "2026-01-27T16:24:51.913Z",
      "body": {
        "type": "text",
        "text": {
          "text": "text",
          "attachments": [
            {
              "mediaUrl": "https://example.com",
              "filename": "text",
              "inline": true,
              "contentId": "text"
            }
          ],
          "actions": [
            {
              "type": "link",
              "link": {
                "text": "text",
                "url": "text"
              }
            }
          ],
          "metadata": {
            "subject": "text",
            "headers": {
              "ANY_ADDITIONAL_PROPERTY": "text"
            },
            "whatsapp": {
              "previewUrl": true
            },
            "line": {
              "emoji": {
                "items": [
                  {
                    "index": 1,
                    "productId": "text",
                    "emojiId": "text",
                    "length": 1
                  }
                ]
              }
            },
            "telegram": {
              "parseMode": "Markdown"
            },
            "apple": {
              "summaryText": "text",
              "appClipPreview": true,
              "appClipRegion": "text"
            }
          }
        }
      }
    }
  ]
}

Retrieve list of messages of a workspace

List messages by workspace ID

get

It retrieves a list of messages from a given workspace ID

Authorizations

HTTPRequired

Uses the Authorization header: 'AccessKey ' followed by your access key token (e.g., 'Authorization: AccessKey AbCdEfGhIjKlMnOpQrStUvWxYzAbCdEfGhIj')

Path parameters

workspaceIdstring · uuidRequired

The ID of the workspace

Query parameters

limitinteger · min: 1 · max: 1000Optional

Limits the number of results to return

Default: 10

channelIdstring[]Optional

The ID for a channel

pageTokenstring · max: 8000Optional

Pagination token that keeps of track of the current position in the list

reversebooleanOptional

Order in which to retrieve the results

Default: false

platformany ofOptional

Filter based on platform name

string · min: 3 · max: 60OptionalPattern: ^[A-Za-z0-9-]+$

string[]Optional

directionstring · enumOptionalPossible values:

idstring · uuid[]Optional

startAtstring · date-timeOptional

Start date for the query

endAtstring · date-timeOptional

End date for the query

fromstring[]Optional

sender identifier for the message

tostring[]Optional

recipient identifier for the message

failureCodeinteger[]Optional

failureSourceCodestring[]Optional

failureSourceNamestring[]Optional

countryCodestring[]Optional

tagstring[]Optional

Filter based on tag

emailSubjectstringOptional

Full text search on email subject

batchIdstring · uuidOptional

The ID for a batch

Responses

200

404

The request did not pass validation

application/json

422

The request did not pass validation

application/json

get

/workspaces/{workspaceId}/channels/messages

GET /workspaces/{workspaceId}/channels/messages HTTP/1.1
Host: api.bird.com
Authorization: AccessKey YOUR_SECRET_TOKEN
Accept: */*

{
  "startAt": "2026-01-27T16:24:51.913Z",
  "endAt": "2026-01-27T16:24:51.913Z",
  "nextPageToken": "text",
  "results": [
    {
      "id": "123e4567-e89b-12d3-a456-426614174000",
      "channelId": "123e4567-e89b-12d3-a456-426614174000",
      "sender": {
        "connector": {
          "id": "123e4567-e89b-12d3-a456-426614174000",
          "identifierValue": "text",
          "annotations": {
            "name": "text"
          },
          "types": [
            "text"
          ]
        }
      },
      "receiver": {
        "connector": {
          "id": "123e4567-e89b-12d3-a456-426614174000",
          "identifierValue": "text",
          "annotations": {
            "name": "text"
          },
          "types": [
            "text"
          ]
        }
      },
      "meta": {
        "extraInformation": {
          "ANY_ADDITIONAL_PROPERTY": "anything"
        },
        "referral": {
          "source": "text",
          "title": "text",
          "text": "text",
          "group": "text",
          "metadata": {
            "source_id": "text",
            "source_url": "text",
            "media_url": "text",
            "tracking_id": "text"
          }
        },
        "order": {
          "products": [
            {
              "externalCatalogId": "text",
              "externalProductId": "text",
              "quantity": 1,
              "price": {
                "amount": 1,
                "exponent": 1,
                "currencyCode": "text"
              }
            }
          ]
        },
        "referredProduct": {
          "externalCatalogId": "text",
          "externalProductId": "text"
        },
        "email": {
          "subject": "text",
          "headers": {
            "ANY_ADDITIONAL_PROPERTY": "text"
          },
          "from": {
            "username": "text",
            "displayName": "text"
          }
        },
        "sms": {
          "smartEncoding": true
        },
        "pushNotifications": {
          "gatewayTypeOverride": "apns"
        },
        "navigatorId": "123e4567-e89b-12d3-a456-426614174000",
        "navigatorMessageId": "123e4567-e89b-12d3-a456-426614174000",
        "flow": {
          "id": "123e4567-e89b-12d3-a456-426614174000",
          "name": "text",
          "stepId": "text",
          "runId": "123e4567-e89b-12d3-a456-426614174000"
        },
        "journey": {
          "id": "123e4567-e89b-12d3-a456-426614174000",
          "name": "text",
          "stepId": "text",
          "runId": "123e4567-e89b-12d3-a456-426614174000"
        },
        "campaign": {
          "id": "123e4567-e89b-12d3-a456-426614174000",
          "name": "text"
        }
      },
      "reference": "my-own-identifier",
      "parts": [
        {
          "platformReference": "text"
        }
      ],
      "status": "accepted",
      "reason": "text",
      "direction": "incoming",
      "origin": {
        "type": "text",
        "id": "text"
      },
      "replyTo": {
        "id": "text",
        "order": 1,
        "type": "message"
      },
      "lastStatusAt": "2026-01-27T16:24:51.913Z",
      "createdAt": "2026-01-27T16:24:51.913Z",
      "updatedAt": "2026-01-27T16:24:51.913Z",
      "details": "text",
      "failure": {
        "code": 1,
        "description": "Unsupported media type",
        "source": {
          "code": "text",
          "name": "text"
        }
      },
      "tags": [
        "text"
      ],
      "shortLinks": {
        "domain": "text"
      },
      "scheduledFor": "2026-01-27T16:24:51.913Z",
      "body": {
        "type": "text",
        "text": {
          "text": "text",
          "attachments": [
            {
              "mediaUrl": "https://example.com",
              "filename": "text",
              "inline": true,
              "contentId": "text"
            }
          ],
          "actions": [
            {
              "type": "link",
              "link": {
                "text": "text",
                "url": "text"
              }
            }
          ],
          "metadata": {
            "subject": "text",
            "headers": {
              "ANY_ADDITIONAL_PROPERTY": "text"
            },
            "whatsapp": {
              "previewUrl": true
            },
            "line": {
              "emoji": {
                "items": [
                  {
                    "index": 1,
                    "productId": "text",
                    "emojiId": "text",
                    "length": 1
                  }
                ]
              }
            },
            "telegram": {
              "parseMode": "Markdown"
            },
            "apple": {
              "summaryText": "text",
              "appClipPreview": true,
              "appClipRegion": "text"
            }
          }
        }
      }
    }
  ]
}

Retrieve a single message

Get message by message ID

get

Get a channel message

Authorizations

HTTPRequired

Uses the Authorization header: 'AccessKey ' followed by your access key token (e.g., 'Authorization: AccessKey AbCdEfGhIjKlMnOpQrStUvWxYzAbCdEfGhIj')

Path parameters

workspaceIdstring · uuidRequired

The ID of the workspace

messageIdstring · uuidRequired

The ID for a message

channelIdstring · uuidRequired

The ID for a channel

Responses

200

application/json

404

The request did not pass validation

application/json

get

/workspaces/{workspaceId}/channels/{channelId}/messages/{messageId}

GET /workspaces/{workspaceId}/channels/{channelId}/messages/{messageId} HTTP/1.1
Host: api.bird.com
Authorization: AccessKey YOUR_SECRET_TOKEN
Accept: */*

{
  "id": "123e4567-e89b-12d3-a456-426614174000",
  "channelId": "123e4567-e89b-12d3-a456-426614174000",
  "sender": {
    "connector": {
      "id": "123e4567-e89b-12d3-a456-426614174000",
      "identifierValue": "text",
      "annotations": {
        "name": "text"
      },
      "types": [
        "text"
      ]
    }
  },
  "receiver": {
    "connector": {
      "id": "123e4567-e89b-12d3-a456-426614174000",
      "identifierValue": "text",
      "annotations": {
        "name": "text"
      },
      "types": [
        "text"
      ]
    }
  },
  "meta": {
    "extraInformation": {
      "ANY_ADDITIONAL_PROPERTY": "anything"
    },
    "referral": {
      "source": "text",
      "title": "text",
      "text": "text",
      "group": "text",
      "metadata": {
        "source_id": "text",
        "source_url": "text",
        "media_url": "text",
        "tracking_id": "text"
      }
    },
    "order": {
      "products": [
        {
          "externalCatalogId": "text",
          "externalProductId": "text",
          "quantity": 1,
          "price": {
            "amount": 1,
            "exponent": 1,
            "currencyCode": "text"
          }
        }
      ]
    },
    "referredProduct": {
      "externalCatalogId": "text",
      "externalProductId": "text"
    },
    "email": {
      "subject": "text",
      "headers": {
        "ANY_ADDITIONAL_PROPERTY": "text"
      },
      "from": {
        "username": "text",
        "displayName": "text"
      }
    },
    "sms": {
      "smartEncoding": true
    },
    "pushNotifications": {
      "gatewayTypeOverride": "apns"
    },
    "navigatorId": "123e4567-e89b-12d3-a456-426614174000",
    "navigatorMessageId": "123e4567-e89b-12d3-a456-426614174000",
    "flow": {
      "id": "123e4567-e89b-12d3-a456-426614174000",
      "name": "text",
      "stepId": "text",
      "runId": "123e4567-e89b-12d3-a456-426614174000"
    },
    "journey": {
      "id": "123e4567-e89b-12d3-a456-426614174000",
      "name": "text",
      "stepId": "text",
      "runId": "123e4567-e89b-12d3-a456-426614174000"
    },
    "campaign": {
      "id": "123e4567-e89b-12d3-a456-426614174000",
      "name": "text"
    }
  },
  "reference": "my-own-identifier",
  "parts": [
    {
      "platformReference": "text"
    }
  ],
  "status": "accepted",
  "reason": "text",
  "direction": "incoming",
  "origin": {
    "type": "text",
    "id": "text"
  },
  "replyTo": {
    "id": "text",
    "order": 1,
    "type": "message"
  },
  "lastStatusAt": "2026-01-27T16:24:51.913Z",
  "createdAt": "2026-01-27T16:24:51.913Z",
  "updatedAt": "2026-01-27T16:24:51.913Z",
  "details": "text",
  "failure": {
    "code": 1,
    "description": "Unsupported media type",
    "source": {
      "code": "text",
      "name": "text"
    }
  },
  "tags": [
    "text"
  ],
  "shortLinks": {
    "domain": "text"
  },
  "scheduledFor": "2026-01-27T16:24:51.913Z",
  "body": {
    "type": "text",
    "text": {
      "text": "text",
      "attachments": [
        {
          "mediaUrl": "https://example.com",
          "filename": "text",
          "inline": true,
          "contentId": "text"
        }
      ],
      "actions": [
        {
          "type": "link",
          "link": {
            "text": "text",
            "url": "text"
          }
        }
      ],
      "metadata": {
        "subject": "text",
        "headers": {
          "ANY_ADDITIONAL_PROPERTY": "text"
        },
        "whatsapp": {
          "previewUrl": true
        },
        "line": {
          "emoji": {
            "items": [
              {
                "index": 1,
                "productId": "text",
                "emojiId": "text",
                "length": 1
              }
            ]
          }
        },
        "telegram": {
          "parseMode": "Markdown"
        },
        "apple": {
          "summaryText": "text",
          "appClipPreview": true,
          "appClipRegion": "text"
        }
      }
    }
  }
}

Retrieve all message interactions on a message

List message interactions

get

List message interactions

Authorizations

HTTPRequired

Uses the Authorization header: 'AccessKey ' followed by your access key token (e.g., 'Authorization: AccessKey AbCdEfGhIjKlMnOpQrStUvWxYzAbCdEfGhIj')

Path parameters

workspaceIdstring · uuidRequired

The ID of the workspace

messageIdstring · uuidRequired

The ID for a message

channelIdstring · uuidRequired

The ID for a channel

Responses

200

application/json

404

The request did not pass validation

application/json

get

/workspaces/{workspaceId}/channels/{channelId}/messages/{messageId}/interactions

GET /workspaces/{workspaceId}/channels/{channelId}/messages/{messageId}/interactions HTTP/1.1
Host: api.bird.com
Authorization: AccessKey YOUR_SECRET_TOKEN
Accept: */*

{
  "results": [
    {
      "id": "123e4567-e89b-12d3-a456-426614174000",
      "messageId": "123e4567-e89b-12d3-a456-426614174000",
      "channelId": "123e4567-e89b-12d3-a456-426614174000",
      "platformId": "text",
      "type": "clicked",
      "messageReference": "text",
      "messagePartsCount": 1,
      "messageTags": [
        "text"
      ],
      "receiver": {
        "connector": {
          "id": "123e4567-e89b-12d3-a456-426614174000",
          "identifierValue": "text",
          "annotations": {
            "name": "text"
          },
          "types": [
            "text"
          ]
        }
      },
      "createdAt": "2026-01-27T16:24:51.913Z",
      "details": "text",
      "context": {
        "id": "text",
        "type": "text",
        "tags": [
          "text"
        ]
      },
      "metadata": {
        "link": {
          "name": "text",
          "url": "text"
        },
        "button": {
          "payload": "text"
        },
        "reaction": {
          "emoji": "text",
          "action": "text"
        },
        "conversion": {
          "type": "text",
          "status": "text",
          "method": "text",
          "timestamp": "2026-01-27T16:24:51.913Z"
        },
        "prefetched": true,
        "ANY_ADDITIONAL_PROPERTY": "anything"
      }
    }
  ]
}

Retrieving media

Retrieve pre-signed media uploads

For media that you have uploaded to be sent in a channels message you can retrieve this as follows

Example

curl -L -X GET "https://media.api.bird.com/workspaces/42263973-4f1c-40db-bf0e-cea7e4bfa1a2/media/d30aee15-6ac6-408c-89b6-2906df15ca7b" \
-H "Authorization: AccessKey abcd" \
--output downloadimage.jpeg

Retrieve media from incoming messages

For media sent to your channel you can download this media from the following endpoint

The endpoint is in the message under mediaUrl.

curl -L -X GET "https://media.api.bird.com/workspaces/{workspaceId}/messages/{messageID}/media/{fileId}" \
-H "Authorization: AccessKey abcd" \
--output downloadimage.jpeg

Last updated 3 months ago

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hashtagSending messages

hashtagSend a message

hashtagBody

hashtagTemplate

hashtagUploading media

hashtagCreate a presigned media upload

hashtagExample

hashtagCreate a presigned media upload

hashtagExample

hashtagRetrieving messages

hashtagRetrieve a list of messages of a channel

hashtagList messages by channel ID

hashtagRetrieve list of messages of a workspace

hashtagList messages by workspace ID

hashtagRetrieve a single message

hashtagGet message by message ID

hashtagRetrieve all message interactions on a message

hashtagList message interactions

hashtagRetrieving media

hashtagRetrieve pre-signed media uploads

hashtagExample

hashtagRetrieve media from incoming messages

Sending messages

Send a message

Body

Template

Uploading media

Create a presigned media upload

Example

Create a presigned media upload

Example

Retrieving messages

Retrieve a list of messages of a channel

List messages by channel ID

Retrieve list of messages of a workspace

List messages by workspace ID

Retrieve a single message

Get message by message ID

Retrieve all message interactions on a message

List message interactions

Retrieving media

Retrieve pre-signed media uploads

Example

Retrieve media from incoming messages