> For the complete documentation index, see [llms.txt](https://docs.bird.com/api/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.bird.com/api/voice-api/voice-calls-api/list-calls-from-a-channel.md). # List calls from a channel Use this request to GET a list of all incoming and outgoing calls of a specific channel. You can include additional query parameters to filter the retrieved list. ## Get calls from a channel > Get a list of calls from a channel ```json {"openapi":"3.0.3","info":{"title":"Channels","version":"v1"},"tags":[],"servers":[{"url":"https://api.bird.com","description":"Production API"}],"security":[{"accessKey":[]}],"components":{"securitySchemes":{"accessKey":{"description":"Uses the Authorization header: 'AccessKey ' followed by your access key token","scheme":"AccessKey","type":"http"}},"parameters":{"pagination.param.limit_1000":{"description":"Limits the number of results to return.","in":"query","name":"limit","schema":{"default":25,"maximum":1000,"minimum":1,"type":"integer"}},"pagination.param.pageToken":{"description":"The cursor that keeps track of the current position in the results.","in":"query","name":"pageToken","schema":{"type":"string"}},"queryStartAt":{"name":"startAt","description":"Start date for the query","in":"query","schema":{"type":"string","format":"date-time"}},"queryEndAt":{"name":"endAt","description":"End date for the query","in":"query","schema":{"type":"string","format":"date-time"}},"queryCallStatuses":{"name":"status","in":"query","style":"form","explode":true,"schema":{"$ref":"#/components/schemas/channels.call_status"}},"queryCallTypes":{"name":"type","in":"query","style":"form","explode":true,"schema":{"$ref":"#/components/schemas/CallType"}},"queryCallReceiver":{"name":"to","in":"query","schema":{"type":"string","minLength":1,"maxLength":100}},"queryCallOriginator":{"name":"from","in":"query","schema":{"type":"string","minLength":1,"maxLength":100}},"queryCallDuration":{"name":"duration","in":"query","schema":{"type":"integer","minimum":0}},"queryCallDirection":{"name":"direction","in":"query","style":"form","explode":true,"schema":{"$ref":"#/components/schemas/Direction"}},"queryCallId":{"name":"id","description":"The ID for a call","in":"query","schema":{"type":"string","format":"uuid"}},"queryTag":{"name":"tag","description":"Filter based on tag","in":"query","style":"form","explode":true,"schema":{"type":"array","items":{"type":"string"}}}},"schemas":{"channels.call_status":{"enum":["accepted","starting","ringing","ongoing","completed","busy","no-answer","failed","cancelled","scheduled"],"type":"string"},"CallType":{"type":"string","enum":["pstn","sip","webrtc"]},"Direction":{"type":"string","enum":["incoming","outgoing"]},"CallList":{"type":"object","title":"ChannelCallList","description":"A list of channel calls","properties":{"results":{"type":"array","items":{"$ref":"#/components/schemas/Call"}}}},"Call":{"type":"object","title":"ChannelCall","additionalProperties":false,"properties":{"id":{"type":"string","format":"uuid"},"channelId":{"type":"string","format":"uuid"},"from":{"type":"string"},"to":{"type":"string"},"originator":{"$ref":"#/components/schemas/CallIdentifier"},"receiver":{"$ref":"#/components/schemas/CallIdentifier"},"parentId":{"type":"string","format":"uuid"},"direction":{"$ref":"#/components/schemas/Direction"},"status":{"$ref":"#/components/schemas/channels.call_status"},"reason":{"type":"string"},"type":{"$ref":"#/components/schemas/CallType"},"duration":{"type":"integer"},"hangupCauseCode":{"type":"integer"},"hangupSource":{"$ref":"#/components/schemas/HangupSource"},"hangupSipCode":{"type":"string"},"createdAt":{"type":"string","format":"date-time"},"updatedAt":{"type":"string","format":"date-time"},"ringingAt":{"type":"string","format":"date-time"},"answeredAt":{"type":"string","format":"date-time"},"endedAt":{"type":"string","format":"date-time"},"scheduledFor":{"type":"string","format":"date-time"},"callFlow":{"$ref":"#/components/schemas/CallFlow"},"notification":{"$ref":"#/components/schemas/CallNotification"},"qualityInsights":{"$ref":"#/components/schemas/CallQualityInsights"},"sipInsights":{"$ref":"#/components/schemas/CallSipInsights"},"amdResult":{"$ref":"#/components/schemas/AmdResult"},"sipType":{"$ref":"#/components/schemas/SIPType"},"tags":{"$ref":"#/components/schemas/CallTags"}},"required":["id","channelId","from","to","originator","receiver","status","type","direction","createdAt","updatedAt"]},"CallIdentifier":{"type":"object","title":"ChannelCallOriginatorOrReceiver","additionalProperties":false,"properties":{"contact":{"$ref":"#/components/schemas/CallContact"},"number":{"$ref":"#/components/schemas/Number"}},"required":["number"]},"CallContact":{"type":"object","title":"CallContact","additionalProperties":false,"properties":{"id":{"type":"string"},"identifierKey":{"type":"string"},"identifierValue":{"type":"string"}},"required":["id","identifierKey","identifierValue"]},"Number":{"type":"object","title":"number","additionalProperties":false,"properties":{"type":{"$ref":"#/components/schemas/CallType"},"number":{"type":"string"},"anonymous":{"type":"boolean"},"callerIdName":{"type":"string"},"identity":{"type":"string"},"countryIsoCode":{"type":"string"},"pstnNumberType":{"type":"string"}},"required":["type","number"]},"HangupSource":{"type":"string","nullable":true,"enum":["callee","caller","api","timeout","media-timeout","none"]},"CallFlow":{"type":"object","title":"CallFlow","additionalProperties":false,"nullable":true,"properties":{"id":{"type":"string","format":"uuid"},"commands":{"type":"array","items":{"$ref":"#/components/schemas/CallCommandResponse"}}}},"CallCommandResponse":{"type":"object","title":"CallCommandResponse","additionalProperties":false,"properties":{"id":{"type":"string","format":"uuid"},"callId":{"type":"string","format":"uuid"},"callFlowId":{"nullable":true,"type":"string","format":"uuid"},"status":{"type":"string"},"command":{"type":"string"},"conditions":{"type":"array","items":{"$ref":"#/components/schemas/CallFlowCommandCondition"}}}},"CallFlowCommandCondition":{"type":"object","title":"Conditions for command","additionalProperties":false,"properties":{"variable":{"type":"string","enum":["keys","speech"]},"operator":{"type":"string","enum":["eq","ne","==","!=","contains"]},"value":{"type":"string"}}},"CallNotification":{"type":"object","title":"CallNotification","additionalProperties":false,"properties":{"url":{"type":"string"}}},"CallQualityInsights":{"type":"object","title":"qualityInsights","additionalProperties":false,"properties":{"mos":{"type":"string"},"pdd":{"type":"string"}}},"CallSipInsights":{"type":"object","title":"signallingInsights","additionalProperties":false,"properties":{"hangupSipCode":{"type":"string"},"edgeRegion":{"type":"string"},"providerName":{"type":"string"},"userAgent":{"type":"string"},"remoteSignallingIp":{"type":"string"},"remoteMediaIp":{"type":"string"}}},"AmdResult":{"type":"object","title":"AmdResult","additionalProperties":false,"properties":{"result":{"type":"string","enum":["human","machine","noSpeech","beep","unknown"]},"speech":{"type":"string"},"locale":{"type":"string"}}},"SIPType":{"type":"string","enum":["elastic","byoc","forward"]},"CallTags":{"type":"array","description":"Tags to associate with the call. Tags are converted to lower case and tags\nthat do not exist are automatically created. You can view your created tags\nin the UI. You can specify up to 10 tags per call.\n","maxItems":10,"items":{"$ref":"#/components/schemas/TagName"}},"TagName":{"type":"string","title":"TagName","pattern":"^[a-zA-Z0-9-_ ]+$","minLength":1,"maxLength":50,"description":"Tag name. Must be between 1 and 50 characters and must only contain\nalphanumeric characters, hyphens, underscores, and spaces."},"Pagination":{"type":"object","properties":{"nextPageToken":{"type":"string","description":"The token that can be passed as pageToken in URL to retrieve the next set of results. If missing, no more results to display."}}},"error.detailed":{"additionalProperties":false,"description":"An error returned from the API that includes additional details about the error. The `details` property can contain any additional information about the error that may be helpful for debugging or understanding the error.\n","properties":{"code":{"description":"A unique code that identifies the error. This code can be used to programmatically identify the error.","minLength":3,"type":"string"},"details":{"additionalProperties":true,"description":"Any additional information about the error that may be helpful for debugging or understanding the error.","type":"object"},"message":{"description":"A human-readable message that describes the error.","minLength":1,"type":"string"}},"required":["code","message"],"title":"DetailedError","type":"object"},"error.validation":{"additionalProperties":false,"description":"A validation error returned from the API. The `details` map keys are JSON paths\npointing into the request body / parameters; values are arrays of human-readable\nmessages describing each problem with that path.\n","properties":{"code":{"description":"A unique code that identifies the error. This code can be used to programmatically identify the error.","minLength":3,"type":"string"},"details":{"additionalProperties":{"items":{"type":"string"},"type":"array"},"description":"Per-field validation messages keyed by JSON path.","type":"object"},"message":{"description":"A human-readable message that describes the error.","minLength":1,"type":"string"}},"required":["code","message"],"title":"ValidationError","type":"object"}},"responses":{"requestError":{"content":{"application/json":{"schema":{"$ref":"#/components/schemas/error.detailed"}}},"description":"An error"},"validationError":{"$ref":"#/components/responses/error.response.invalid_request"},"error.response.invalid_request":{"content":{"application/json":{"schema":{"$ref":"#/components/schemas/error.validation"}}},"description":"The request contains invalid parameters or body fields."}}},"paths":{"/workspaces/{workspaceId}/channels/{channelId}/calls":{"get":{"summary":"Get calls from a channel","operationId":"listChannelCalls","description":"Get a list of calls from a channel","tags":["channel_call"],"parameters":[{"$ref":"#/components/parameters/pagination.param.limit_1000"},{"$ref":"#/components/parameters/pagination.param.pageToken"},{"$ref":"#/components/parameters/queryStartAt"},{"$ref":"#/components/parameters/queryEndAt"},{"$ref":"#/components/parameters/queryCallStatuses"},{"$ref":"#/components/parameters/queryCallTypes"},{"$ref":"#/components/parameters/queryCallReceiver"},{"$ref":"#/components/parameters/queryCallOriginator"},{"$ref":"#/components/parameters/queryCallDuration"},{"$ref":"#/components/parameters/queryCallDirection"},{"$ref":"#/components/parameters/queryCallId"},{"$ref":"#/components/parameters/queryTag"}],"responses":{"200":{"description":"OK","content":{"application/json":{"schema":{"allOf":[{"$ref":"#/components/schemas/CallList"},{"$ref":"#/components/schemas/Pagination"}]}}}},"404":{"$ref":"#/components/responses/requestError"},"422":{"$ref":"#/components/responses/validationError"}}}}}} ``` ### Example 1: List calls from a workspace and a channel You might consider filtering the call based on the channel and workspace using the available query parameters. {% tabs %} {% tab title="Request Headers" %} ``` curl "/workspaces/{workspaceId}/channels/{channelId}/calls" \ -H 'Authorization: AccessKey YOUR_SECRET_TOKEN' ``` {% endtab %} {% tab title="Request Body" %} ``` // N/A ``` {% endtab %} {% tab title="Response" %} ``` { "results": [ { "id": "4fc2edf7-68f5-437a-89eb-3ce0095409d6", "channelId": "a739d30b-8171-471c-9df4-591d4dd7bee5", "originator": { "number": { "type": "webrtc", "number": "fc0be2c4-d3a2-458b-9a98-69ff811ee306", "callerIdName": "fc0be2c4-d3a2-458b-9a98-69ff811ee306", "identity": "+3197004499437" } }, "receiver": { "number": { "type": "pstn", "number": "351927549927", "countryIsoCode": "PT", "pstnNumberType": "mobile" } }, "from": "client:fc0be2c4-d3a2-458b-9a98-69ff811ee306", "to": "351927549927", "direction": "incoming", "status": "completed", "type": "webrtc", "duration": 6, "hangupCauseCode": 16, "hangupSource": "caller", "sipInsights": { "hangupSipCode": "200", "userAgent": "MessageBird webRTC 1.0" }, "qualityInsights": { "mos": "4.47", "pdd": "1.23" }, "createdAt": "2023-10-26T15:26:46.543Z", "updatedAt": "2023-10-26T15:26:53.779Z", "ringingAt": "2023-10-26T15:26:47.77Z", "answeredAt": "2023-10-26T15:26:47.77Z", "endedAt": "2023-10-26T15:26:53.62Z" }, { "id": "85d18e36-a741-46eb-baa7-525e576abbc8", "channelId": "a739d30b-8171-471c-9df4-591d4dd7bee5", "originator": { "number": { "type": "pstn", "number": "3197004499437", "identity": "+3197004499437", "countryIsoCode": "NL", "pstnNumberType": "mobile" } }, "receiver": { "contact": { "id": "79598230-266d-476a-b9ec-7933e006ded6", "identifierKey": "phonenumber", "identifierValue": "+351927549927" }, "number": { "type": "pstn", "number": "351927549927", "countryIsoCode": "PT", "pstnNumberType": "mobile" } }, "from": "3197004499437", "to": "351927549927", "parentId": "41bd96c0-1fbc-4ef7-b7bf-7571015b0380", "direction": "outgoing", "status": "completed", "type": "pstn", "duration": 7, "hangupCauseCode": 16, "hangupSource": "callee", "sipInsights": { "hangupSipCode": "200" }, "qualityInsights": { "mos": "4.50", "pdd": "3.37" }, "createdAt": "2023-10-26T14:55:46.214Z", "updatedAt": "2023-10-26T14:56:00.181Z", "ringingAt": "2023-10-26T14:55:49.582Z", "answeredAt": "2023-10-26T14:55:52.679Z", "endedAt": "2023-10-26T14:55:59.929Z" } ] } ``` {% endtab %} {% endtabs %} ### Example 2: List calls from a workspace and a channel filtered by startAt and endAt {% tabs %} {% tab title="Request Headers" %} ``` curl "GET /workspaces/{workspaceId}/channels/{channelId}/calls?startAt=2024-02-28T16%3A54%3A33.241Z&endAt=2024-03-01T16%3A54%3A33.241Z" \ -H 'Authorization: AccessKey YOUR_SECRET_TOKEN' ``` {% endtab %} {% tab title="Request Body" %} ``` // N/A ``` {% endtab %} {% tab title="Response" %} ``` { "nextPageToken": "WzE3MDkzMTA5MDgyNjksIjcxMTgwYjNlLWI1MDktNDRiNS1iN2IzLTIyNjQwNTI1ZTU4MCJd", "results": [ { "id": "861bb6cf-3edd-4ed2-837a-5cdf7b88a59c", "channelId": "db53c357-92e3-4f3d-babe-159573940a50", "originator": { "contact": { "id": "1ea5d8c8-3f5e-4cc0-bb92-47b099d317c0", "identifierKey": "phonenumber", "identifierValue": "+351910648518" }, "number": { "type": "pstn", "number": "+351910648518", "callerIdName": "Jose G", "countryIsoCode": "PT" } }, "receiver": { "number": { "type": "pstn", "number": "+3197058016589", "countryIsoCode": "NL" } }, "from": "+351910648518", "to": "+3197058016589", "direction": "incoming", "status": "no-answer", "type": "pstn", "duration": 0, "hangupCauseCode": 19, "hangupSource": "none", "sipInsights": { "hangupSipCode": "480" }, "qualityInsights": { "mos": "0.00", "pdd": "9.32" }, "createdAt": "2024-03-01T16:48:48.873Z", "updatedAt": "2024-03-01T16:49:48.254Z", "ringingAt": "2024-03-01T16:48:58.194Z", "answeredAt": "2024-03-01T16:48:58.191Z", "endedAt": "2024-03-01T16:49:48.082Z" }, { "id": "59b7f69f-f871-4166-9f33-fdf28886c268", "channelId": "db53c357-92e3-4f3d-babe-159573940a50", "originator": { "contact": { "id": "1ea5d8c8-3f5e-4cc0-bb92-47b099d317c0", "identifierKey": "phonenumber", "identifierValue": "+351910648518" }, "number": { "type": "pstn", "number": "+351910648518", "callerIdName": "Jose G", "countryIsoCode": "PT" } }, "receiver": { "number": { "type": "pstn", "number": "+3197058016589", "countryIsoCode": "NL" } }, "from": "+351910648518", "to": "+3197058016589", "direction": "incoming", "status": "no-answer", "type": "pstn", "duration": 0, "hangupCauseCode": 16, "hangupSource": "none", "sipInsights": { "hangupSipCode": "487" }, "qualityInsights": { "mos": "0.00", "pdd": "0.00" }, "createdAt": "2024-03-01T16:48:08.17Z", "updatedAt": "2024-03-01T16:48:11.209Z", "endedAt": "2024-03-01T16:48:11.059Z" }, { "id": "a78dd93c-08fb-450b-8651-0def9cf77cf9", "channelId": "db53c357-92e3-4f3d-babe-159573940a50", "originator": { "contact": { "id": "1ea5d8c8-3f5e-4cc0-bb92-47b099d317c0", "identifierKey": "phonenumber", "identifierValue": "+351910648518" }, "number": { "type": "pstn", "number": "+351910648518", "callerIdName": "Jose G", "countryIsoCode": "PT" } }, "receiver": { "number": { "type": "pstn", "number": "+3197058016589", "countryIsoCode": "NL" } }, "from": "+351910648518", "to": "+3197058016589", "direction": "incoming", "status": "completed", "type": "pstn", "duration": 6, "hangupCauseCode": 16, "hangupSource": "api", "callFlow": { "id": "c4b84cee-66bb-4f1f-b43c-4b63be02ef84", "commands": [ { "id": "2c27c266-856d-4ae2-abfe-19a3388bdfaf", "callId": "a78dd93c-08fb-450b-8651-0def9cf77cf9", "command": "ringing", "status": "accepted", "callFlowId": "c4b84cee-66bb-4f1f-b43c-4b63be02ef84" }, { "id": "f39efa8f-5c8e-40f1-99a2-9b3eab040734", "callId": "a78dd93c-08fb-450b-8651-0def9cf77cf9", "command": "pause", "status": "accepted", "callFlowId": "c4b84cee-66bb-4f1f-b43c-4b63be02ef84" }, { "id": "1d093dc0-3646-49d5-9125-939da797961a", "callId": "a78dd93c-08fb-450b-8651-0def9cf77cf9", "command": "answer", "status": "accepted", "callFlowId": "c4b84cee-66bb-4f1f-b43c-4b63be02ef84" }, { "id": "57f960c6-455f-4884-b4de-fc017c0f1be3", "callId": "a78dd93c-08fb-450b-8651-0def9cf77cf9", "command": "say", "status": "accepted", "callFlowId": "c4b84cee-66bb-4f1f-b43c-4b63be02ef84" }, { "id": "cf8a8557-f3ba-41a5-a21f-2543f7268380", "callId": "a78dd93c-08fb-450b-8651-0def9cf77cf9", "command": "hangup", "status": "accepted", "callFlowId": "c4b84cee-66bb-4f1f-b43c-4b63be02ef84" } ] }, "sipInsights": { "hangupSipCode": "200", "edgeRegion": "eu-west-1", "providerName": "Test-MB-VPN" }, "qualityInsights": { "mos": "4.50", "pdd": "11.22" }, "createdAt": "2024-03-01T16:46:50.158Z", "updatedAt": "2024-03-01T16:47:10.193Z", "ringingAt": "2024-03-01T16:47:01.374Z", "answeredAt": "2024-03-01T16:47:03.791Z", "endedAt": "2024-03-01T16:47:10.028Z" }, { "id": "4d02b72b-8a16-42ae-9b3d-6d4d78941240", "channelId": "db53c357-92e3-4f3d-babe-159573940a50", "originator": { "contact": { "id": "1ea5d8c8-3f5e-4cc0-bb92-47b099d317c0", "identifierKey": "phonenumber", "identifierValue": "+351910648518" }, "number": { "type": "pstn", "number": "+351910648518", "callerIdName": "Jose G", "countryIsoCode": "PT" } }, "receiver": { "number": { "type": "pstn", "number": "+3197058016589", "countryIsoCode": "NL" } }, "from": "+351910648518", "to": "+3197058016589", "direction": "incoming", "status": "completed", "type": "pstn", "duration": 7, "hangupCauseCode": 16, "hangupSource": "api", "callFlow": { "id": "bf3458bc-8c36-4635-b2ce-c4e2f215d7e9", "commands": [ { "id": "f156256a-a02b-4583-911c-79ee4d195c51", "callId": "4d02b72b-8a16-42ae-9b3d-6d4d78941240", "command": "ringing", "status": "accepted", "callFlowId": "bf3458bc-8c36-4635-b2ce-c4e2f215d7e9" }, { "id": "a35508dc-0d19-4e72-841e-687f00162400", "callId": "4d02b72b-8a16-42ae-9b3d-6d4d78941240", "command": "answer", "status": "accepted", "callFlowId": "bf3458bc-8c36-4635-b2ce-c4e2f215d7e9" }, { "id": "cfdf1e4e-f0f3-4eaf-9414-c98c50a54ec7", "callId": "4d02b72b-8a16-42ae-9b3d-6d4d78941240", "command": "say", "status": "accepted", "callFlowId": "bf3458bc-8c36-4635-b2ce-c4e2f215d7e9" }, { "id": "e12accfd-1b2b-40de-9899-a9a75f4678b4", "callId": "4d02b72b-8a16-42ae-9b3d-6d4d78941240", "command": "hangup", "status": "accepted", "callFlowId": "bf3458bc-8c36-4635-b2ce-c4e2f215d7e9" } ] }, "sipInsights": { "hangupSipCode": "200", "edgeRegion": "eu-west-1", "providerName": "Test-MB-VPN" }, "qualityInsights": { "mos": "4.50", "pdd": "22.20" }, "createdAt": "2024-03-01T16:44:05.639Z", "updatedAt": "2024-03-01T16:44:34.396Z", "ringingAt": "2024-03-01T16:44:27.843Z", "answeredAt": "2024-03-01T16:44:28.021Z", "endedAt": "2024-03-01T16:44:34.249Z" }, { "id": "c78fb160-5ed0-473c-8dce-0c72e3a9d3e0", "channelId": "db53c357-92e3-4f3d-babe-159573940a50", "originator": { "contact": { "id": "1ea5d8c8-3f5e-4cc0-bb92-47b099d317c0", "identifierKey": "phonenumber", "identifierValue": "+351910648518" }, "number": { "type": "pstn", "number": "+351910648518", "callerIdName": "Jose G", "countryIsoCode": "PT" } }, "receiver": { "number": { "type": "pstn", "number": "+3197058016589", "countryIsoCode": "NL" } }, "from": "+351910648518", "to": "+3197058016589", "direction": "incoming", "status": "no-answer", "type": "pstn", "duration": 0, "hangupCauseCode": 19, "hangupSource": "none", "callFlow": { "id": "89d22003-4276-4a67-a9f6-102da61e44c9", "commands": [ { "id": "0f8026e6-534b-4477-a075-1d84b8ab0f3b", "callId": "c78fb160-5ed0-473c-8dce-0c72e3a9d3e0", "command": "ringing", "status": "accepted", "callFlowId": "89d22003-4276-4a67-a9f6-102da61e44c9" }, { "id": "855ded01-4d32-423d-b105-0e005f620b64", "callId": "c78fb160-5ed0-473c-8dce-0c72e3a9d3e0", "command": "answer", "status": "accepted", "callFlowId": "89d22003-4276-4a67-a9f6-102da61e44c9" } ] }, "sipInsights": { "hangupSipCode": "480" }, "qualityInsights": { "mos": "0.00", "pdd": "52.14" }, "createdAt": "2024-03-01T16:42:43.258Z", "updatedAt": "2024-03-01T16:43:43.235Z", "ringingAt": "2024-03-01T16:43:35.395Z", "answeredAt": "2024-03-01T16:43:35.613Z", "endedAt": "2024-03-01T16:43:43.068Z" }, { "id": "3b491da7-9fa2-4b38-9696-06ce8c79ffe6", "channelId": "db53c357-92e3-4f3d-babe-159573940a50", "originator": { "contact": { "id": "1ea5d8c8-3f5e-4cc0-bb92-47b099d317c0", "identifierKey": "phonenumber", "identifierValue": "+351910648518" }, "number": { "type": "pstn", "number": "+351910648518", "callerIdName": "Jose G", "countryIsoCode": "PT" } }, "receiver": { "number": { "type": "pstn", "number": "+3197058016589", "countryIsoCode": "NL" } }, "from": "+351910648518", "to": "+3197058016589", "direction": "incoming", "status": "no-answer", "type": "pstn", "duration": 0, "hangupCauseCode": 19, "hangupSource": "none", "callFlow": { "id": "a4f34275-d69f-4ca4-8e86-6e2e50079e26", "commands": [ { "id": "2dd2fad3-a849-494c-b4e9-0abf08f3aa57", "callId": "3b491da7-9fa2-4b38-9696-06ce8c79ffe6", "command": "say", "status": "accepted", "callFlowId": "a4f34275-d69f-4ca4-8e86-6e2e50079e26" } ] }, "sipInsights": { "hangupSipCode": "480" }, "qualityInsights": { "mos": "0.00", "pdd": "6.89" }, "createdAt": "2024-03-01T16:41:39.355Z", "updatedAt": "2024-03-01T16:42:39.26Z", "ringingAt": "2024-03-01T16:41:46.247Z", "endedAt": "2024-03-01T16:42:39.076Z" }, { "id": "28fb6fd6-adde-4d75-81eb-2bf2afa66000", "channelId": "db53c357-92e3-4f3d-babe-159573940a50", "originator": { "contact": { "id": "1ea5d8c8-3f5e-4cc0-bb92-47b099d317c0", "identifierKey": "phonenumber", "identifierValue": "+351910648518" }, "number": { "type": "pstn", "number": "+351910648518", "callerIdName": "Jose G", "countryIsoCode": "PT" } }, "receiver": { "number": { "type": "pstn", "number": "+3197058016589", "countryIsoCode": "NL" } }, "from": "+351910648518", "to": "+3197058016589", "direction": "incoming", "status": "no-answer", "type": "pstn", "duration": 0, "hangupCauseCode": 19, "hangupSource": "none", "sipInsights": { "hangupSipCode": "480" }, "qualityInsights": { "mos": "0.00", "pdd": "0.00" }, "createdAt": "2024-03-01T16:40:27.226Z", "updatedAt": "2024-03-01T16:41:27.3Z", "endedAt": "2024-03-01T16:41:27.11Z" }, { "id": "3262d64e-304a-4771-b3b8-91e895dd02ac", "channelId": "db53c357-92e3-4f3d-babe-159573940a50", "originator": { "contact": { "id": "1ea5d8c8-3f5e-4cc0-bb92-47b099d317c0", "identifierKey": "phonenumber", "identifierValue": "+351910648518" }, "number": { "type": "pstn", "number": "+351910648518", "callerIdName": "Jose G", "countryIsoCode": "PT" } }, "receiver": { "number": { "type": "pstn", "number": "+3197058016589", "countryIsoCode": "NL" } }, "from": "+351910648518", "to": "+3197058016589", "direction": "incoming", "status": "no-answer", "type": "pstn", "duration": 0, "hangupCauseCode": 19, "hangupSource": "none", "sipInsights": { "hangupSipCode": "480" }, "qualityInsights": { "mos": "0.00", "pdd": "0.00" }, "createdAt": "2024-03-01T16:38:31.357Z", "updatedAt": "2024-03-01T16:39:31.258Z", "endedAt": "2024-03-01T16:39:31.077Z" }, { "id": "6cd8342b-66e6-4358-88f7-b626e29c9365", "channelId": "db53c357-92e3-4f3d-babe-159573940a50", "originator": { "contact": { "id": "1ea5d8c8-3f5e-4cc0-bb92-47b099d317c0", "identifierKey": "phonenumber", "identifierValue": "+351910648518" }, "number": { "type": "pstn", "number": "+351910648518", "callerIdName": "Jose G", "countryIsoCode": "PT" } }, "receiver": { "number": { "type": "pstn", "number": "+3197058016589", "countryIsoCode": "NL" } }, "from": "+351910648518", "to": "+3197058016589", "direction": "incoming", "status": "no-answer", "type": "pstn", "duration": 0, "hangupCauseCode": 19, "hangupSource": "none", "sipInsights": { "hangupSipCode": "480" }, "qualityInsights": { "mos": "0.00", "pdd": "0.00" }, "createdAt": "2024-03-01T16:36:49.102Z", "updatedAt": "2024-03-01T16:37:48.292Z", "endedAt": "2024-03-01T16:37:48.081Z" }, { "id": "71180b3e-b509-44b5-b7b3-22640525e580", "channelId": "db53c357-92e3-4f3d-babe-159573940a50", "originator": { "contact": { "id": "1ea5d8c8-3f5e-4cc0-bb92-47b099d317c0", "identifierKey": "phonenumber", "identifierValue": "+351910648518" }, "number": { "type": "pstn", "number": "+351910648518", "callerIdName": "Jose G", "countryIsoCode": "PT" } }, "receiver": { "number": { "type": "pstn", "number": "+3197058016589", "countryIsoCode": "NL" } }, "from": "+351910648518", "to": "+3197058016589", "direction": "incoming", "status": "no-answer", "type": "pstn", "duration": 0, "hangupCauseCode": 19, "hangupSource": "none", "sipInsights": { "hangupSipCode": "480" }, "qualityInsights": { "mos": "0.00", "pdd": "0.00" }, "createdAt": "2024-03-01T16:35:08.269Z", "updatedAt": "2024-03-01T16:36:08.292Z", "endedAt": "2024-03-01T16:36:08.084Z" } ] } ``` {% endtab %} {% endtabs %} --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter: ``` GET https://docs.bird.com/api/voice-api/voice-calls-api/list-calls-from-a-channel.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.