List calls from a channel

Use this request to GET a list of all incoming and outgoing calls of a specific channel. You can include additional query parameters to filter the retrieved list.

Get calls from a channel

get

Get a list of calls from a channel

Authorizations

useraccessKey

Path parameters

workspaceIdstring · uuidrequired

The ID of the workspace

channelIdstring · uuidrequired

The ID for a channel

Query parameters

limitinteger · min: 1 · max: 1000 · default: 10optional

Limits the number of results to return

pageTokenstring · max: 8000optional

Pagination token that keeps of track of the current position in the list

startAtstring · date-timeoptional

Start date for the query

endAtstring · date-timeoptional

End date for the query

statusstring · enumoptional

Options: accepted, starting, ringing, ongoing, completed, no-answer, busy, failed, cancelled, scheduled

typestring · enumoptional

Options: pstn, sip, webrtc

tostring · min: 1 · max: 100optional

fromstring · min: 1 · max: 100optional

durationintegeroptional

directionstring · enumoptional

Options: incoming, outgoing

idstring · uuidoptional

The ID for a call

tagstring[]optional

Filter based on tag

Responses

application/json

application/json

application/json

cURL

JavaScript

Python

HTTP

cURL

curl -L \
  --url '/workspaces/{workspaceId}/channels/{channelId}/calls' \
  --header 'Authorization: Bearer jwt'

200

404

422

200

{
  "results": [
    {
      "id": "123e4567-e89b-12d3-a456-426614174000",
      "channelId": "123e4567-e89b-12d3-a456-426614174000",
      "from": "text",
      "to": "text",
      "originator": {
        "contact": {
          "id": "text",
          "identifierKey": "text",
          "identifierValue": "text"
        },
        "number": {
          "type": "pstn",
          "number": "text",
          "anonymous": true,
          "callerIdName": "text",
          "identity": "text",
          "countryIsoCode": "text",
          "pstnNumberType": "text"
        }
      },
      "receiver": {
        "contact": {
          "id": "text",
          "identifierKey": "text",
          "identifierValue": "text"
        },
        "number": {
          "type": "pstn",
          "number": "text",
          "anonymous": true,
          "callerIdName": "text",
          "identity": "text",
          "countryIsoCode": "text",
          "pstnNumberType": "text"
        }
      },
      "parentId": "123e4567-e89b-12d3-a456-426614174000",
      "direction": "incoming",
      "status": "accepted",
      "reason": "text",
      "type": "pstn",
      "duration": 1,
      "hangupCauseCode": 1,
      "hangupSource": "callee",
      "hangupSipCode": "text",
      "createdAt": "2025-03-28T18:44:46.572Z",
      "updatedAt": "2025-03-28T18:44:46.572Z",
      "ringingAt": "2025-03-28T18:44:46.572Z",
      "answeredAt": "2025-03-28T18:44:46.572Z",
      "endedAt": "2025-03-28T18:44:46.572Z",
      "scheduledFor": "2025-03-28T18:44:46.572Z",
      "callFlow": {
        "id": "123e4567-e89b-12d3-a456-426614174000",
        "commands": [
          {
            "id": "123e4567-e89b-12d3-a456-426614174000",
            "callId": "123e4567-e89b-12d3-a456-426614174000",
            "callFlowId": "123e4567-e89b-12d3-a456-426614174000",
            "status": "text",
            "command": "text",
            "conditions": [
              {
                "variable": "keys",
                "operator": "eq",
                "value": "text"
              }
            ]
          }
        ]
      },
      "notification": {
        "url": "text"
      },
      "qualityInsights": {
        "mos": "text",
        "pdd": "text"
      },
      "sipInsights": {
        "hangupSipCode": "text",
        "edgeRegion": "text",
        "providerName": "text",
        "userAgent": "text",
        "remoteSignallingIp": "text",
        "remoteMediaIp": "text"
      },
      "amdResult": {
        "result": "human",
        "speech": "text",
        "locale": "text"
      },
      "sipType": "elastic",
      "tags": [
        "text"
      ]
    }
  ],
  "nextPageToken": "text"
}

OK

Example 1: List calls from a workspace and a channel

You might consider filtering the call based on the channel and workspace using the available query parameters.

Request Headers

curl "/workspaces/{workspaceId}/channels/{channelId}/calls" \
     -H 'Authorization: Bearer {Token}'

Request Body

// N/A

Response

{
  "results": [
    {
      "id": "4fc2edf7-68f5-437a-89eb-3ce0095409d6",
      "channelId": "a739d30b-8171-471c-9df4-591d4dd7bee5",
      "originator": {
        "number": {
          "type": "webrtc",
          "number": "fc0be2c4-d3a2-458b-9a98-69ff811ee306",
          "callerIdName": "fc0be2c4-d3a2-458b-9a98-69ff811ee306",
          "identity": "[phone]"
        }
      },
      "receiver": {
        "number": {
          "type": "pstn",
          "number": "351927549927",
          "countryIsoCode": "PT",
          "pstnNumberType": "mobile"
        }
      },
      "from": "client:fc0be2c4-d3a2-458b-9a98-69ff811ee306",
      "to": "351927549927",
      "direction": "incoming",
      "status": "completed",
      "type": "webrtc",
      "duration": 6,
      "hangupCauseCode": 16,
      "hangupSource": "caller",
      "sipInsights": {
        "hangupSipCode": "200",
        "userAgent": "MessageBird webRTC 1.0"
      },
      "qualityInsights": {
        "mos": "4.47",
        "pdd": "1.23"
      },
      "createdAt": "2023-10-26T15:26:46.543Z",
      "updatedAt": "2023-10-26T15:26:53.779Z",
      "ringingAt": "2023-10-26T15:26:47.77Z",
      "answeredAt": "2023-10-26T15:26:47.77Z",
      "endedAt": "2023-10-26T15:26:53.62Z"
    },
    {
      "id": "85d18e36-a741-46eb-baa7-525e576abbc8",
      "channelId": "a739d30b-8171-471c-9df4-591d4dd7bee5",
      "originator": {
        "number": {
          "type": "pstn",
          "number": "3197004499437",
          "identity": "[phone]",
          "countryIsoCode": "NL",
          "pstnNumberType": "mobile"
        }
      },
      "receiver": {
        "contact": {
          "id": "79598230-266d-476a-b9ec-7933e006ded6",
          "identifierKey": "phonenumber",
          "identifierValue": "[phone]"
        },
        "number": {
          "type": "pstn",
          "number": "351927549927",
          "countryIsoCode": "PT",
          "pstnNumberType": "mobile"
        }
      },
      "from": "3197004499437",
      "to": "351927549927",
      "parentId": "41bd96c0-1fbc-4ef7-b7bf-7571015b0380",
      "direction": "outgoing",
      "status": "completed",
      "type": "pstn",
      "duration": 7,
      "hangupCauseCode": 16,
      "hangupSource": "callee",
      "sipInsights": {
        "hangupSipCode": "200"
      },
      "qualityInsights": {
        "mos": "4.50",
        "pdd": "3.37"
      },
      "createdAt": "2023-10-26T14:55:46.214Z",
      "updatedAt": "2023-10-26T14:56:00.181Z",
      "ringingAt": "2023-10-26T14:55:49.582Z",
      "answeredAt": "2023-10-26T14:55:52.679Z",
      "endedAt": "2023-10-26T14:55:59.929Z"
    }
  ]
}

Example 2: List calls from a workspace and a channel filtered by startAt and endAt

Request Headers

curl "GET /workspaces/{workspaceId}/channels/{channelId}/calls?startAt=2024-02-28T16%3A54%3A33.241Z&endAt=2024-03-01T16%3A54%3A33.241Z" \
    -H 'Authorization: Bearer {Token}'

Request Body

// N/A

Response

{
  "nextPageToken": "WzE3MDkzMTA5MDgyNjksIjcxMTgwYjNlLWI1MDktNDRiNS1iN2IzLTIyNjQwNTI1ZTU4MCJd",
  "results": [
    {
      "id": "861bb6cf-3edd-4ed2-837a-5cdf7b88a59c",
      "channelId": "db53c357-92e3-4f3d-babe-159573940a50",
      "originator": {
        "contact": {
          "id": "1ea5d8c8-3f5e-4cc0-bb92-47b099d317c0",
          "identifierKey": "phonenumber",
          "identifierValue": "[phone]"
        },
        "number": {
          "type": "pstn",
          "number": "[phone]",
          "callerIdName": "Jose G",
          "countryIsoCode": "PT"
        }
      },
      "receiver": {
        "number": {
          "type": "pstn",
          "number": "[phone]",
          "countryIsoCode": "NL"
        }
      },
      "from": "[phone]",
      "to": "[phone]",
      "direction": "incoming",
      "status": "no-answer",
      "type": "pstn",
      "duration": 0,
      "hangupCauseCode": 19,
      "hangupSource": "none",
      "sipInsights": {
        "hangupSipCode": "480"
      },
      "qualityInsights": {
        "mos": "0.00",
        "pdd": "9.32"
      },
      "createdAt": "2024-03-01T16:48:48.873Z",
      "updatedAt": "2024-03-01T16:49:48.254Z",
      "ringingAt": "2024-03-01T16:48:58.194Z",
      "answeredAt": "2024-03-01T16:48:58.191Z",
      "endedAt": "2024-03-01T16:49:48.082Z"
    },
    {
      "id": "59b7f69f-f871-4166-9f33-fdf28886c268",
      "channelId": "db53c357-92e3-4f3d-babe-159573940a50",
      "originator": {
        "contact": {
          "id": "1ea5d8c8-3f5e-4cc0-bb92-47b099d317c0",
          "identifierKey": "phonenumber",
          "identifierValue": "[phone]"
        },
        "number": {
          "type": "pstn",
          "number": "[phone]",
          "callerIdName": "Jose G",
          "countryIsoCode": "PT"
        }
      },
      "receiver": {
        "number": {
          "type": "pstn",
          "number": "[phone]",
          "countryIsoCode": "NL"
        }
      },
      "from": "[phone]",
      "to": "[phone]",
      "direction": "incoming",
      "status": "no-answer",
      "type": "pstn",
      "duration": 0,
      "hangupCauseCode": 16,
      "hangupSource": "none",
      "sipInsights": {
        "hangupSipCode": "487"
      },
      "qualityInsights": {
        "mos": "0.00",
        "pdd": "0.00"
      },
      "createdAt": "2024-03-01T16:48:08.17Z",
      "updatedAt": "2024-03-01T16:48:11.209Z",
      "endedAt": "2024-03-01T16:48:11.059Z"
    },
    {
      "id": "a78dd93c-08fb-450b-8651-0def9cf77cf9",
      "channelId": "db53c357-92e3-4f3d-babe-159573940a50",
      "originator": {
        "contact": {
          "id": "1ea5d8c8-3f5e-4cc0-bb92-47b099d317c0",
          "identifierKey": "phonenumber",
          "identifierValue": "[phone]"
        },
        "number": {
          "type": "pstn",
          "number": "[phone]",
          "callerIdName": "Jose G",
          "countryIsoCode": "PT"
        }
      },
      "receiver": {
        "number": {
          "type": "pstn",
          "number": "[phone]",
          "countryIsoCode": "NL"
        }
      },
      "from": "[phone]",
      "to": "[phone]",
      "direction": "incoming",
      "status": "completed",
      "type": "pstn",
      "duration": 6,
      "hangupCauseCode": 16,
      "hangupSource": "api",
      "callFlow": {
        "id": "c4b84cee-66bb-4f1f-b43c-4b63be02ef84",
        "commands": [
          {
            "id": "2c27c266-856d-4ae2-abfe-19a3388bdfaf",
            "callId": "a78dd93c-08fb-450b-8651-0def9cf77cf9",
            "command": "ringing",
            "status": "accepted",
            "callFlowId": "c4b84cee-66bb-4f1f-b43c-4b63be02ef84"
          },
          {
            "id": "f39efa8f-5c8e-40f1-99a2-9b3eab040734",
            "callId": "a78dd93c-08fb-450b-8651-0def9cf77cf9",
            "command": "pause",
            "status": "accepted",
            "callFlowId": "c4b84cee-66bb-4f1f-b43c-4b63be02ef84"
          },
          {
            "id": "1d093dc0-3646-49d5-9125-939da797961a",
            "callId": "a78dd93c-08fb-450b-8651-0def9cf77cf9",
            "command": "answer",
            "status": "accepted",
            "callFlowId": "c4b84cee-66bb-4f1f-b43c-4b63be02ef84"
          },
          {
            "id": "57f960c6-455f-4884-b4de-fc017c0f1be3",
            "callId": "a78dd93c-08fb-450b-8651-0def9cf77cf9",
            "command": "say",
            "status": "accepted",
            "callFlowId": "c4b84cee-66bb-4f1f-b43c-4b63be02ef84"
          },
          {
            "id": "cf8a8557-f3ba-41a5-a21f-2543f7268380",
            "callId": "a78dd93c-08fb-450b-8651-0def9cf77cf9",
            "command": "hangup",
            "status": "accepted",
            "callFlowId": "c4b84cee-66bb-4f1f-b43c-4b63be02ef84"
          }
        ]
      },
      "sipInsights": {
        "hangupSipCode": "200",
        "edgeRegion": "eu-west-1",
        "providerName": "Test-MB-VPN"
      },
      "qualityInsights": {
        "mos": "4.50",
        "pdd": "11.22"
      },
      "createdAt": "2024-03-01T16:46:50.158Z",
      "updatedAt": "2024-03-01T16:47:10.193Z",
      "ringingAt": "2024-03-01T16:47:01.374Z",
      "answeredAt": "2024-03-01T16:47:03.791Z",
      "endedAt": "2024-03-01T16:47:10.028Z"
    },
    {
      "id": "4d02b72b-8a16-42ae-9b3d-6d4d78941240",
      "channelId": "db53c357-92e3-4f3d-babe-159573940a50",
      "originator": {
        "contact": {
          "id": "1ea5d8c8-3f5e-4cc0-bb92-47b099d317c0",
          "identifierKey": "phonenumber",
          "identifierValue": "[phone]"
        },
        "number": {
          "type": "pstn",
          "number": "[phone]",
          "callerIdName": "Jose G",
          "countryIsoCode": "PT"
        }
      },
      "receiver": {
        "number": {
          "type": "pstn",
          "number": "[phone]",
          "countryIsoCode": "NL"
        }
      },
      "from": "[phone]",
      "to": "[phone]",
      "direction": "incoming",
      "status": "completed",
      "type": "pstn",
      "duration": 7,
      "hangupCauseCode": 16,
      "hangupSource": "api",
      "callFlow": {
        "id": "bf3458bc-8c36-4635-b2ce-c4e2f215d7e9",
        "commands": [
          {
            "id": "f156256a-a02b-4583-911c-79ee4d195c51",
            "callId": "4d02b72b-8a16-42ae-9b3d-6d4d78941240",
            "command": "ringing",
            "status": "accepted",
            "callFlowId": "bf3458bc-8c36-4635-b2ce-c4e2f215d7e9"
          },
          {
            "id": "a35508dc-0d19-4e72-841e-687f00162400",
            "callId": "4d02b72b-8a16-42ae-9b3d-6d4d78941240",
            "command": "answer",
            "status": "accepted",
            "callFlowId": "bf3458bc-8c36-4635-b2ce-c4e2f215d7e9"
          },
          {
            "id": "cfdf1e4e-f0f3-4eaf-9414-c98c50a54ec7",
            "callId": "4d02b72b-8a16-42ae-9b3d-6d4d78941240",
            "command": "say",
            "status": "accepted",
            "callFlowId": "bf3458bc-8c36-4635-b2ce-c4e2f215d7e9"
          },
          {
            "id": "e12accfd-1b2b-40de-9899-a9a75f4678b4",
            "callId": "4d02b72b-8a16-42ae-9b3d-6d4d78941240",
            "command": "hangup",
            "status": "accepted",
            "callFlowId": "bf3458bc-8c36-4635-b2ce-c4e2f215d7e9"
          }
        ]
      },
      "sipInsights": {
        "hangupSipCode": "200",
        "edgeRegion": "eu-west-1",
        "providerName": "Test-MB-VPN"
      },
      "qualityInsights": {
        "mos": "4.50",
        "pdd": "22.20"
      },
      "createdAt": "2024-03-01T16:44:05.639Z",
      "updatedAt": "2024-03-01T16:44:34.396Z",
      "ringingAt": "2024-03-01T16:44:27.843Z",
      "answeredAt": "2024-03-01T16:44:28.021Z",
      "endedAt": "2024-03-01T16:44:34.249Z"
    },
    {
      "id": "c78fb160-5ed0-473c-8dce-0c72e3a9d3e0",
      "channelId": "db53c357-92e3-4f3d-babe-159573940a50",
      "originator": {
        "contact": {
          "id": "1ea5d8c8-3f5e-4cc0-bb92-47b099d317c0",
          "identifierKey": "phonenumber",
          "identifierValue": "[phone]"
        },
        "number": {
          "type": "pstn",
          "number": "[phone]",
          "callerIdName": "Jose G",
          "countryIsoCode": "PT"
        }
      },
      "receiver": {
        "number": {
          "type": "pstn",
          "number": "[phone]",
          "countryIsoCode": "NL"
        }
      },
      "from": "[phone]",
      "to": "[phone]",
      "direction": "incoming",
      "status": "no-answer",
      "type": "pstn",
      "duration": 0,
      "hangupCauseCode": 19,
      "hangupSource": "none",
      "callFlow": {
        "id": "89d22003-4276-4a67-a9f6-102da61e44c9",
        "commands": [
          {
            "id": "0f8026e6-534b-4477-a075-1d84b8ab0f3b",
            "callId": "c78fb160-5ed0-473c-8dce-0c72e3a9d3e0",
            "command": "ringing",
            "status": "accepted",
            "callFlowId": "89d22003-4276-4a67-a9f6-102da61e44c9"
          },
          {
            "id": "855ded01-4d32-423d-b105-0e005f620b64",
            "callId": "c78fb160-5ed0-473c-8dce-0c72e3a9d3e0",
            "command": "answer",
            "status": "accepted",
            "callFlowId": "89d22003-4276-4a67-a9f6-102da61e44c9"
          }
        ]
      },
      "sipInsights": {
        "hangupSipCode": "480"
      },
      "qualityInsights": {
        "mos": "0.00",
        "pdd": "52.14"
      },
      "createdAt": "2024-03-01T16:42:43.258Z",
      "updatedAt": "2024-03-01T16:43:43.235Z",
      "ringingAt": "2024-03-01T16:43:35.395Z",
      "answeredAt": "2024-03-01T16:43:35.613Z",
      "endedAt": "2024-03-01T16:43:43.068Z"
    },
    {
      "id": "3b491da7-9fa2-4b38-9696-06ce8c79ffe6",
      "channelId": "db53c357-92e3-4f3d-babe-159573940a50",
      "originator": {
        "contact": {
          "id": "1ea5d8c8-3f5e-4cc0-bb92-47b099d317c0",
          "identifierKey": "phonenumber",
          "identifierValue": "[phone]"
        },
        "number": {
          "type": "pstn",
          "number": "[phone]",
          "callerIdName": "Jose G",
          "countryIsoCode": "PT"
        }
      },
      "receiver": {
        "number": {
          "type": "pstn",
          "number": "[phone]",
          "countryIsoCode": "NL"
        }
      },
      "from": "[phone]",
      "to": "[phone]",
      "direction": "incoming",
      "status": "no-answer",
      "type": "pstn",
      "duration": 0,
      "hangupCauseCode": 19,
      "hangupSource": "none",
      "callFlow": {
        "id": "a4f34275-d69f-4ca4-8e86-6e2e50079e26",
        "commands": [
          {
            "id": "2dd2fad3-a849-494c-b4e9-0abf08f3aa57",
            "callId": "3b491da7-9fa2-4b38-9696-06ce8c79ffe6",
            "command": "say",
            "status": "accepted",
            "callFlowId": "a4f34275-d69f-4ca4-8e86-6e2e50079e26"
          }
        ]
      },
      "sipInsights": {
        "hangupSipCode": "480"
      },
      "qualityInsights": {
        "mos": "0.00",
        "pdd": "6.89"
      },
      "createdAt": "2024-03-01T16:41:39.355Z",
      "updatedAt": "2024-03-01T16:42:39.26Z",
      "ringingAt": "2024-03-01T16:41:46.247Z",
      "endedAt": "2024-03-01T16:42:39.076Z"
    },
    {
      "id": "28fb6fd6-adde-4d75-81eb-2bf2afa66000",
      "channelId": "db53c357-92e3-4f3d-babe-159573940a50",
      "originator": {
        "contact": {
          "id": "1ea5d8c8-3f5e-4cc0-bb92-47b099d317c0",
          "identifierKey": "phonenumber",
          "identifierValue": "[phone]"
        },
        "number": {
          "type": "pstn",
          "number": "[phone]",
          "callerIdName": "Jose G",
          "countryIsoCode": "PT"
        }
      },
      "receiver": {
        "number": {
          "type": "pstn",
          "number": "[phone]",
          "countryIsoCode": "NL"
        }
      },
      "from": "[phone]",
      "to": "[phone]",
      "direction": "incoming",
      "status": "no-answer",
      "type": "pstn",
      "duration": 0,
      "hangupCauseCode": 19,
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