List participant conversations by identifier key and value

List participant conversations for a ontact

get

List conversations of a participant by specifying their identifier key and value. For more information on identifier keys and values, please refer to the "Conversation Participants" page. This will return a maximum of 100 conversations per page, with 10 as default. You can use the limit and pageToken query parameters to paginate the results. Learn more about pagination in the Common API Usage pagination section.

Authorizations

MessageBird_userMessageBird_accessKey

Path parameters

workspaceIdstring · uuidRequired

The workspace ID

Example: b4e02c85-c6d2-4b15-8885-e09671799c61

identifierKeystring · min: 1Required

The identifier type of the channel, such as emailaddress or phonenumber

Example: emailaddress

identifierValuestring · min: 1Required

A value that uniquely identifies a recipient in the channel, such as an email address or a phone number

Example: [e-mail]

Query parameters

limitinteger · min: 1 · max: 100Optional

Limits the number of results to return

Default: 10Example: 10

pageTokenstring · max: 8000Optional

Pagination token that keeps of track of the current position in the list

Example: WyIyMDI0LTExLTE1VDEzOjM0OjQ1Ljc3NTYzMDE0OVoiLCJhMGEwM2IxOS03NTQ5LTRlZmUtOTBjZS1jNzdlYzI0ZjZmN2YiXQ==

reversebooleanOptional

Order in which to retrieve the results

Default: false

channelIdstring · uuidRequired

The channel ID

Example: ab651378-579a-4491-abe6-eec97d4c0fa3

statusstring · enumOptional

The status of a conversation

Example: activePossible values:

Responses

200

A list of conversations is returned

application/json

Responseall of

401

Unauthorized

application/json

422

The request body did not pass validation

application/json

get

HTTPcURLJavaScriptPython

GET /workspaces/{workspaceId}/participants/{identifierKey}/{identifierValue}/conversations HTTP/1.1
Host: api.bird.com
Authorization: Bearer JWT
Accept: */*

{
  "results": [
    {
      "id": "299227f5-1c61-4341-ad50-efed5c048998",
      "name": "Re: Your refund request",
      "description": "Refund request ticket",
      "status": "active",
      "visibility": "public",
      "accessibility": "open",
      "style": "default",
      "featuredParticipants": [
        {
          "id": "cb22b001-6226-4d7c-acdd-7414b2bcdbaf",
          "displayName": "John Doe",
          "avatarUrl": "https://example.bird.com/avatar-url",
          "contact": {
            "identifierKey": "emailaddress",
            "identifierValue": "[e-mail]",
            "platformAddress": "[e-mail]",
            "platformAddressSelector": "attributes.workEmail"
          },
          "type": "user",
          "status": "pending"
        }
      ],
      "initiatingParticipant": {
        "id": "cb22b001-6226-4d7c-acdd-7414b2bcdbaf",
        "displayName": "John Doe",
        "avatarUrl": "https://example.bird.com/avatar-url",
        "contact": {
          "identifierKey": "emailaddress",
          "identifierValue": "[e-mail]",
          "platformAddress": "[e-mail]",
          "platformAddressSelector": "attributes.workEmail"
        },
        "type": "user",
        "status": "pending"
      },
      "activeParticipantCount": 2,
      "pendingParticipantCount": 1,
      "channelId": "ab651378-579a-4491-abe6-eec97d4c0fa3",
      "lastMessage": {
        "id": "69e97125-ddd4-4042-9d58-8350e806e1de",
        "type": "text",
        "preview": {
          "text": "Thank you for reaching out, could you please inform your account number?"
        },
        "status": "accepted",
        "sender": {
          "id": "cb22b001-6226-4d7c-acdd-7414b2bcdbaf",
          "displayName": "John Doe",
          "avatarUrl": "https://example.bird.com/avatar-url",
          "contact": {
            "identifierKey": "emailaddress",
            "identifierValue": "[e-mail]",
            "platformAddress": "[e-mail]",
            "platformAddressSelector": "attributes.workEmail"
          },
          "type": "user",
          "status": "pending"
        },
        "recipients": [
          {
            "id": "cb22b001-6226-4d7c-acdd-7414b2bcdbaf",
            "type": "to",
            "identifierKey": "emailaddress",
            "identifierValue": "[e-mail]",
            "platformAddress": "text",
            "platformAddressSelector": "attributes.workEmail",
            "contactAnnotation": {
              "name": "John Doe"
            }
          }
        ],
        "createdAt": "2024-01-01T00:00:00.123Z"
      },
      "lastMessageIncomingAt": "2025-05-09T05:33:03.816Z",
      "lastMessageOutgoingAt": "2025-05-09T05:33:03.816Z",
      "createdAt": "2024-01-01T00:00:00.123Z",
      "updatedAt": "2024-01-01T00:00:00.123Z",
      "platformStyle": "direct",
      "attributes": {
        "myCustomField": "abc"
      },
      "referral": {
        "sourceUrl": "https://instagram.com/p/EXAMPLEID",
        "sourceId": "120211000000000000",
        "sourceType": "AD",
        "mediaUrl": "https://cdninstagram.com/v/example",
        "mediaType": "IMAGE",
        "caption": "Introducing Dream Summer Days Daily SPF, your go-to sunscreen for safeguarding your skin's glow under the sun's embrace.",
        "title": "Dream Summer Days Daily SPF",
        "text": "Crafted with broad-spectrum SPF 50+ protection, Dream Summer Days Daily SPF offers reliable defense against both UVA and UVB rays",
        "username": "DreamCosmetics",
        "timestamp": "2024-11-28T12:00:00.000Z"
      },
      "likelySpam": true,
      "likelySpamReason": "advertisement",
      "resource": {
        "type": "task",
        "id": "123e4567-e89b-12d3-a456-426614174000"
      }
    }
  ],
  "nextPageToken": "WyIyMDI0LTExLTE1VDEzOjM0OjQ1Ljc3NTYzMDE0OVoiLCJhMGEwM2IxOS03NTQ5LTRlZmUtOTBjZS1jNzdlYzI0ZjZmN2YiXQ=="
}

Examples

Request

curl "https://api.bird.com/workspaces/a1405560-c8d3-4b1a-877d-3f449ad95352/participants/emailaddress/[e-mail]/conversations?channelId=7b0eb8a0-606b-59f1-bd90-43cacb048146" \
-H "Authorization: AccessKey abcd"

Response (200 - OK)

{
  "results": [
    {
      "id": "bace24af-cebb-4bd5-a1e6-f7cff24abadf",
      "name": "Re: About your refund request",
      "description": "",
      "status": "active",
      "visibility": "private",
      "accessibility": "open",
      "featuredParticipants": [
        {
          "id": "8f0b5377-2edc-4116-a8e8-6a475f245a04",
          "type": "contact",
          "status": "active",
          "displayName": "John Doe",
          "avatarUrl": "",
          "contact": {
            "identifierKey": "emailaddress",
            "identifierValue": "[e-mail]",
            "platformAddress": "[e-mail]"
          }
        }
      ],
      "activeParticipantCount": 1,
      "pendingParticipantCount": 0,
      "initiatingParticipant": {
        "id": "8f0b5377-2edc-4116-a8e8-6a475f245a04",
        "type": "contact",
        "status": "active",
        "displayName": "John Doe",
        "avatarUrl": "",
        "contact": {
          "identifierKey": "emailaddress",
          "identifierValue": "[e-mail]",
          "platformAddress": "[e-mail]"
        }
      },
      "channelId": "7b0eb8a0-606b-59f1-bd90-43cacb048146",
      "lastMessage": {
        "id": "0ff78529-eb64-400d-8522-c45ae2170885",
        "type": "html",
        "preview": {
          "text": "That's right 👍"
        },
        "recipients": null,
        "status": "delivered",
        "sender": {
          "id": "8f0b5377-2edc-4116-a8e8-6a475f245a04",
          "type": "contact",
          "status": "active",
          "displayName": "John Doe",
          "avatarUrl": "",
          "contact": {
            "identifierKey": "emailaddress",
            "identifierValue": "[e-mail]",
            "platformAddress": "[e-mail]"
          }
        },
        "createdAt": "2024-11-27T14:47:59.577Z"
      },
      "createdAt": "2024-11-27T14:47:59.577Z",
      "updatedAt": "2024-11-27T14:47:59.577Z",
      "platformStyle": "email"
    }
  ]
}

Note: if there are more than 10 conversations, the results may be paginated. Please refer to Pagination on how to use nextPageToken.