LogoLogo
No-code docsResources
  • 🖥️Welcome to the Bird API Docs
  • API Access
    • Access Policies
    • Access Roles
    • API Authorization
    • Common API usage
  • Conversations API
    • API reference
      • Channel configuration
        • Get conversations configuration
        • Update conversations configuration
      • Conversations messaging
        • Create conversation message
        • List conversation messages
        • Get conversation message
        • Update conversation message
        • Delete conversation message
        • Create pre-signed upload
      • Conversations management
        • Create conversation
        • List conversations
        • Get conversation
        • Update conversation
        • Delete conversation
      • Conversation Participants
        • Add participant to conversation
        • List participants
        • Get participant by ID
        • Get participant by identifier key and value
        • Update participant by ID
        • Update participant by identifier key and value
        • Delete participant
        • List participant conversations by ID
        • List participant conversations by identifier key and value
      • Workspace settings
        • Get antispam setting
        • Update antispam setting
        • Create allow/block rule
        • Get allow/block rule
        • List allow/block rules
        • Update allow/block rule
        • Delete allow/block rule
        • Add allow/block rules in bulk
        • Get allow/block bulk upload status
      • Events
  • Collaborations API
    • API reference
      • Agent Management
      • Team Management
      • Feeds
      • Feed item activity
      • Tags
      • Automation Rules
      • Business Hours
      • Capacity Rules
      • Routing Queues
      • Skills
      • SLA Policies
      • Macros
      • Sender Profiles
      • Ticket fields
  • Channels API
    • Supported channels
      • Programmable WhatsApp
        • Sending WhatsApp messages
        • Customer service window
        • Receiving messages
        • Message interactions
        • WhatsApp ISV integration
          • Setting up your customer workspaces
            • API Access
            • Associating your Facebook solution ID and business ID with your Bird CRM Organization
            • Creating a workspace for your customer
            • Buying a number through Bird
            • Subscribing to channel created webhooks
          • WhatsApp channel onboarding
            • Setting up the WhatsApp Embedded flow
            • Install WhatsApp phone number in Bird CRM
            • Subscribe to channel webhooks
      • Programmable SMS
        • Installing an SMS channel
          • US 10DLC API Installation
          • Toll-Free Numbers Verification API
        • Sending SMS messages
        • Receiving messages
        • Twilio Exit API
          • Using Twilio PHP SDK
          • Using Twilio Go SDK
          • Using Twilio Ruby SDK
        • Sinch Exit API
      • Programmable RCS
        • Sending messages
        • Receiving messages
        • Message interactions
      • Programmable Email
        • Sending Emails
        • Receiving messages
        • Message status
        • Message interactions
      • Programmable Line
        • Sending messages
        • Receiving messages
        • Message interactions
      • Programmable Telegram
        • Sending messages
        • Receiving messages
        • Message interactions
    • Message types
      • Text
      • Images
      • Files
      • List
      • Carousel
      • Template
    • Message status and interactions
      • Message Failure Codes
      • Message Failure Sources
        • SMS Platform Extended Error Codes
    • Send batch messages
    • API reference
      • Channel Groups
      • Messaging
      • Channels management
      • Channel connectors
      • Navigators
      • Compliance Keywords Messages
      • Conversions Sharing
      • Events
    • Rate Limit
  • Voice API
    • Installing a Voice channel
    • Voice Calls API
      • Initiate an outbound call
      • List calls from a channel
      • Get a call
      • Update a call
      • Answer a call
      • Ring a call
      • Hangup a call
      • Play a message in a call
      • Say Text-To-Speech (TTS)
      • Gather DTMF from a call
      • Forward a call
      • Record a Call
      • Record a call session
      • Update a call recording
      • List call recordings of a call
      • Get a call recording
      • Get a call insights
      • Get calls log
    • Recordings API
      • List Recordings
      • Get a Recording
      • Delete a Recording
      • List recording storage metrics
    • Transcriptions API
      • Initiate a Transcription
      • List Transcriptions
      • Get a Transcription
      • Delete a Transcription
    • Voice webhooks
    • Flash Calling API
  • Verify API
    • Verify API: Quick Start
  • Contacts API
    • Tracking Contact Events
      • API Reference
        • Get configuration
        • Track events
    • API reference
      • Manage workspace contacts
        • Create a contact
        • Get a contact
        • List contacts
        • Search contact by identifier
        • Update a contact
        • Create or update a contact by identifier
        • Delete a contact
      • Manage contact identifiers
        • Create contact identifier
        • List contact identifiers
        • Delete contact identifier
      • Manage contact attribute definition
        • Create attribute definition
        • Get attribute definition
        • List attribute definitions
      • Manage contact lists
        • Create a list
        • Get a list
        • List lists
        • Update a list
        • Delete a list
        • Add contacts to a list
        • Get contact list memberships
        • List contacts in a list
        • Remove contacts from a list
      • Lookup
        • Network/Country information for a phone number
  • Numbers API
    • API reference
      • Search Available Numbers
      • Buy a Number
      • List your Numbers
      • Get Long Code Number Details
      • Manage Endpoint Subscriptions
        • Cancel Number Subscription
      • Manage Endpoint Compliance Requirements
        • List Workspace compliace Requirements
        • Get Workspace Compliace Requirements
        • Update Workspace Compliace Requirements
      • 10DLC Compliance
        • Brands - Organization
          • Create a brand
          • List all brands
          • Get a brand
          • Update a brand
          • Delete a brand
          • Create a brand vetting
        • Brands - workspace
          • Create a brand
          • List all brands
          • Get a brand
          • Update a brand
          • Delete a brand
          • Create a brand vetting
          • List brand vettings
        • Campaigns
          • Optional: acting as Reseller
          • Create a campaign
          • List all campaigns
          • Get a campaign
          • Update a campaign
          • Delete a campaign
        • TCR Enums
        • Events
      • Toll-Free Numbers Verification API
      • Long Code Numbers
      • Short Code Numbers
      • Alphanumeric Senders
      • Events
  • Know-Your-Customer (KYC) API
    • List KYC forms
    • Get KYC form
    • Create KYC form entry
    • Update KYC form entry
    • List KYC form entries
    • Get a KYC form entry details
  • Reporting API
    • API reference
      • Channel Metrics
      • Flow Run Metrics
      • Wallet Metrics
      • Campaign Metrics
      • Message Metrics
  • Accounts API
    • API reference
      • Current user
        • Change password
        • Presigned upload
        • Memberships
        • Sessions
        • Configurations
          • Groups
            • Keys
      • IAM policies
      • Organizations
        • Upload media
        • Profile
        • Workspaces
        • Users
        • Access keys
        • Organization roles
        • Organization policies
        • Teams
          • Members
        • Approvals
          • Runs
            • Reviews
        • Configurations
          • Groups
            • Keys
      • Region groups
  • Touchpoints API
    • Supported Projects
      • Whatsapp Approved Message Templates
        • Creating WhatsApp Message templates
          • Text template blocks
          • Blocks Documentation
    • API reference
      • Projects
      • Message Templates
  • Notifications API
    • API Reference
      • Webhook subscriptions
        • Create a webhook subscription
        • List available webhook events
        • Get a webhook subscription
        • List webhook subscriptions
        • Update a webhook subscription
        • Delete a webhook subscription
        • Verifying a webhook subscription
        • Webhook subscription logs
  • Knowledge Base (KB) API
    • API reference
      • Documents
      • Folders
        • Import
      • Search
      • Presigned upload
  • Email API
    • Transmissions
    • Metrics
    • Events
    • Recipient Validation
    • SMTP API
  • Connectivity platform migration guide
    • Channels API and Conversations API
    • Migrating conversations API actions
    • Migrating WhatsApp channels
  • Client SDKs
    • Applications
    • Contact Profiles
      • Signed Identity
    • Push notifications
      • Quick Start
      • Subscribe contacts to push notification campaigns
      • Notification Display Priority
    • Event Tracking
      • Quick Start
      • Track Events
        • App
        • Audiences
        • Conference
        • Ecommerce
        • Hospitality
        • Lists
        • Messaging
        • Payments
        • Subscription
        • Suppressions
        • Survey
        • Web
    • App Inbox
      • Quick Start
      • Usage
      • Subscribe contacts to app inbox campaigns
    • SDK Integration
      • Android SDK
        • Notification Interactions
      • Swift SDK
        • Notification Interactions
      • Web SDK
        • Quick Start
        • Usage
        • API Reference
          • IdentityManager
          • BirdSdkApi
          • BirdTracker
            • Ecommerce
            • Conference
            • Messaging
            • Suppressions
            • Subscription
            • Survey
            • Web
            • Audiences
        • Web Push Notifications
          • Notification Interactions
  • Quickstarts
    • Conversations
    • Send an SMS message
    • Send an Email message
    • Send a WhatsApp message
Powered by GitBook
On this page
  • Handling all notification interactions
  • Deep Links
  • Custom Payload

Was this helpful?

  1. Client SDKs
  2. SDK Integration
  3. Swift SDK

Notification Interactions

Last updated 10 months ago

Was this helpful?

A user can interact with a notification by:

  • Tapping the notification

  • Clicking one of the buttons on the notification

The result of any of those interactions depends on the action you select on the . There are three options:

  • Open App: opens the application.

  • Open Deep Link: opens the application. Then you can choose whether the deep link will be automatically opened or you want to manually handle it via the automaticallyOpenDeeplinks parameter.

  • Open URL: opens the application. Then opens the url. The actual activity that is launched depends on the url and the installed applications on the device. In most cases, urls with http/https scheme will be opened in the browser.

Handling all notification interactions

All notification interactions go through the UNUserNotificationCenterDelegate which you can set up as follows:

class AppDelegate: NSObject, UIApplicationDelegate {
    static var bird: Bird!
    static let logger = Logger(subsystem: Bundle.main.bundleIdentifier!, category: "AppDelegate")
    
    func application(_ application: UIApplication, didFinishLaunchingWithOptions launchOptions: [UIApplication.LaunchOptionsKey : Any]? = nil) -> Bool {
        do {
            Self.bird = try Bird()
        } catch {
            Self.logger.info("failed to create bird \(error)")
        }
        
        // Set UNUserNotificationCenterDelegate
        UNUserNotificationCenter.current().delegate = self
        return true
    }
    
    // Other methods of UIApplicationDelegate
}

extension AppDelegate: UNUserNotificationCenterDelegate {

    func userNotificationCenter(
        _ center: UNUserNotificationCenter,
        didReceive response: UNNotificationResponse,
        withCompletionHandler completionHandler: @escaping () -> Void
    ) {
        // All notification interactions are captured here
        if let result = Self.bird.notifications.handleNotificationResponse(
            response: response,
            // Set automaticallyOpenDeeplinks to true if you want deep links
            // to be automatically opened
            automaticallyOpenDeeplinks: false
        ) {
            // The result contains the url and the custom payload
            Self.logger.log("type \(result.type.rawValue)")
            Self.logger.log("payload \(result.payload))")
            Self.logger.log("action.type \(result.action.type.rawValue)")
            Self.logger.log("action.url \(result.action.url?.absoluteString ?? "")")
            Self.logger.log("action.identifier \(result.action.identifier)")
        }
        completionHandler()
    }
    
    // Other methods of UNUserNotificationCenterDelegate
}

Notice that you can control whether deep links are automatically opened or not via the parameter automaticallyOpenDeeplinks.

Deep Links

There are two way to deal with Deep Links:

  • Set automaticallyOpenDeeplinks: false which allows you to capture the deep link and handle it as you please.

  • Set automaticallyOpenDeeplinks: true which will open the deep link. The behaviour of opening the deep link depends on the installed applications and which of them will be matched to this deep link.

Custom Payload

You can via or .

You can set a custom payload on the to be delivered to your app. You can capture custom payload when your application received a notification response using the bird.notifications.handleNotificationResponse() method. See sample code .

Notification Message Template
associate urls with your application
Custom URLs
Universal Links
Notification Message Template
above