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List participant conversations by ID

List participant conversations

get

List conversations of a participant by specifying their participant ID. A participant ID can be the ID of a user, an agent, a contact, an access key, and so on. This will return a maximum of 100 conversations per page, with 10 as default. You can use the limit and pageToken query parameters to paginate the results. Learn more about pagination in the Common API Usage pagination section.

Authorizations
Path parameters
workspaceIdstring · uuidRequired

The workspace ID

Example: b4e02c85-c6d2-4b15-8885-e09671799c61
conversationParticipantIdstring · min: 1Required

The ID that refers to the conversation participant (e.g. the contact ID if the participant is a contact)

Example: 274bd6ff-3295-49a0-a02d-651fb661d7fb
Query parameters
visibilitystring · enumOptional

The visibility of the conversation

Example: directPossible values:
limitinteger · min: 1 · max: 100Optional

Limits the number of results to return

Default: 10Example: 10
pageTokenstring · max: 8000Optional

Pagination token that keeps of track of the current position in the list

Example: WyIyMDI0LTExLTE1VDEzOjM0OjQ1Ljc3NTYzMDE0OVoiLCJhMGEwM2IxOS03NTQ5LTRlZmUtOTBjZS1jNzdlYzI0ZjZmN2YiXQ==
reversebooleanOptional

Order in which to retrieve the results

Default: false
channelIdstring · uuidRequired

The channel ID

Example: ab651378-579a-4491-abe6-eec97d4c0fa3
statusstring · enumOptional

The status of a conversation

Example: activePossible values:
Responses
200
A list of conversations is returned
application/json
Responseall of
get
GET /workspaces/{workspaceId}/participants/{conversationParticipantId}/conversations HTTP/1.1
Host: api.bird.com
Authorization: Bearer JWT
Accept: */*

{
  "results": [
    {
      "id": "299227f5-1c61-4341-ad50-efed5c048998",
      "name": "Re: Your refund request",
      "description": "Refund request ticket",
      "status": "active",
      "visibility": "public",
      "accessibility": "open",
      "style": "default",
      "featuredParticipants": [
        {
          "id": "cb22b001-6226-4d7c-acdd-7414b2bcdbaf",
          "displayName": "John Doe",
          "avatarUrl": "https://example.bird.com/avatar-url",
          "contact": {
            "identifierKey": "emailaddress",
            "identifierValue": "[email protected]",
            "platformAddress": "[email protected]",
            "platformAddressSelector": "attributes.workEmail"
          },
          "type": "user",
          "status": "active"
        }
      ],
      "initiatingParticipant": {
        "id": "cb22b001-6226-4d7c-acdd-7414b2bcdbaf",
        "displayName": "John Doe",
        "avatarUrl": "https://example.bird.com/avatar-url",
        "contact": {
          "identifierKey": "emailaddress",
          "identifierValue": "[email protected]",
          "platformAddress": "[email protected]",
          "platformAddressSelector": "attributes.workEmail"
        },
        "type": "user",
        "status": "active"
      },
      "activeParticipantCount": 2,
      "pendingParticipantCount": 1,
      "channelId": "ab651378-579a-4491-abe6-eec97d4c0fa3",
      "lastMessage": {
        "id": "69e97125-ddd4-4042-9d58-8350e806e1de",
        "type": "text",
        "preview": {
          "text": "Thank you for reaching out, could you please inform your account number?"
        },
        "status": "accepted",
        "sender": {
          "id": "cb22b001-6226-4d7c-acdd-7414b2bcdbaf",
          "displayName": "John Doe",
          "avatarUrl": "https://example.bird.com/avatar-url",
          "contact": {
            "identifierKey": "emailaddress",
            "identifierValue": "[email protected]",
            "platformAddress": "[email protected]",
            "platformAddressSelector": "attributes.workEmail"
          },
          "type": "user",
          "status": "active"
        },
        "recipients": [
          {
            "id": "cb22b001-6226-4d7c-acdd-7414b2bcdbaf",
            "type": "to",
            "identifierKey": "emailaddress",
            "identifierValue": "[email protected]",
            "platformAddress": "text",
            "platformAddressSelector": "attributes.workEmail",
            "contactAnnotation": {
              "name": "John Doe"
            },
            "isInbox": true
          }
        ],
        "draft": true,
        "createdAt": "2024-01-01T00:00:00.123Z"
      },
      "lastMessageIncomingAt": "2025-07-15T20:20:45.599Z",
      "lastMessageOutgoingAt": "2025-07-15T20:20:45.599Z",
      "createdAt": "2024-01-01T00:00:00.123Z",
      "updatedAt": "2024-01-01T00:00:00.123Z",
      "platformStyle": "direct",
      "attributes": {
        "myCustomField": "abc"
      },
      "summary": "Re: Your refund request",
      "referral": {
        "sourceUrl": "https://instagram.com/p/EXAMPLEID",
        "sourceId": "120211000000000000",
        "sourceType": "AD",
        "mediaUrl": "https://cdninstagram.com/v/example",
        "mediaType": "IMAGE",
        "caption": "Introducing Dream Summer Days Daily SPF, your go-to sunscreen for safeguarding your skin's glow under the sun's embrace.",
        "title": "Dream Summer Days Daily SPF",
        "text": "Crafted with broad-spectrum SPF 50+ protection, Dream Summer Days Daily SPF offers reliable defense against both UVA and UVB rays",
        "username": "DreamCosmetics",
        "timestamp": "2024-11-28T12:00:00.000Z"
      },
      "likelySpam": true,
      "likelySpamReason": "advertisement",
      "resource": {
        "type": "task",
        "id": "123e4567-e89b-12d3-a456-426614174000"
      },
      "hasDraft": true
    }
  ],
  "nextPageToken": "WyIyMDI0LTExLTE1VDEzOjM0OjQ1Ljc3NTYzMDE0OVoiLCJhMGEwM2IxOS03NTQ5LTRlZmUtOTBjZS1jNzdlYzI0ZjZmN2YiXQ==",
  "total": 1,
  "totalType": ""
}

Examples

curl "https://api.bird.com/workspaces/a1405560-c8d3-4b1a-877d-3f449ad95352/participants/8f0b5377-2edc-4116-a8e8-6a475f245a04/conversations?channelId=7b0eb8a0-606b-59f1-bd90-43cacb048146" \
-H "Authorization: AccessKey abcd"

Note: if there are more than 10 conversations, the results may be paginated. Please refer to Pagination on how to use nextPageToken.

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