List participant conversations by ID

List participant conversations

List conversations of a participant by specifying their participant ID. A participant ID can be the ID of a user, an agent, a contact, an access key, and so on. This will return a maximum of 100 conversations per page, with 10 as default. You can use the limit and pageToken query parameters to paginate the results. Learn more about pagination in the Common API Usage pagination section.

GEThttps://api.bird.com/workspaces/{workspaceId}/participants/{conversationParticipantId}/conversations

Path parameters

workspaceId*string (uuid)

The workspace ID

Example: "b4e02c85-c6d2-4b15-8885-e09671799c61"

conversationParticipantId*string

The ID that refers to the conversation participant (e.g. the contact ID if the participant is a contact)

Example: "274bd6ff-3295-49a0-a02d-651fb661d7fb"

Query parameters

Response

200401422

A list of conversations is returned

Body

application/json

results*array of Conversations_Conversation (object)

List of conversations.

nextPageTokenstring

The token that can be passed as pageToken in URL to retrieve the next set of results. If missing, no more results to display.

Example: "WyIyMDI0LTExLTE1VDEzOjM0OjQ1Ljc3NTYzMDE0OVoiLCJhMGEwM2IxOS03NTQ5LTRlZmUtOTBjZS1jNzdlYzI0ZjZmN2YiXQ=="

Request

JavaScriptCurlPython

const response = await fetch('https://api.bird.com/workspaces/{workspaceId}/participants/{conversationParticipantId}/conversations?channelId=123e4567-e89b-12d3-a456-426614174000', {
    method: 'GET',
    headers: {},
});
const data = await response.json();

Response

200401422

{
  "results": [
    {
      "id": "299227f5-1c61-4341-ad50-efed5c048998",
      "name": "Re: Your refund request",
      "description": "Refund request ticket",
      "status": "active",
      "visibility": "public",
      "accessibility": "open",
      "featuredParticipants": [
        {
          "id": "cb22b001-6226-4d7c-acdd-7414b2bcdbaf",
          "displayName": "John Doe",
          "avatarUrl": "https://example.bird.com/avatar-url",
          "contact": {
            "identifierKey": "emailaddress",
            "identifierValue": "[e-mail]",
            "platformAddress": "[e-mail]",
            "platformAddressSelector": "attributes.workEmail"
          },
          "type": "user",
          "status": "pending"
        }
      ],
      "initiatingParticipant": {
        "id": "cb22b001-6226-4d7c-acdd-7414b2bcdbaf",
        "displayName": "John Doe",
        "avatarUrl": "https://example.bird.com/avatar-url",
        "contact": {
          "identifierKey": "emailaddress",
          "identifierValue": "[e-mail]",
          "platformAddress": "[e-mail]",
          "platformAddressSelector": "attributes.workEmail"
        },
        "type": "user",
        "status": "pending"
      },
      "activeParticipantCount": 2,
      "pendingParticipantCount": 1,
      "channelId": "ab651378-579a-4491-abe6-eec97d4c0fa3",
      "lastMessage": {
        "id": "69e97125-ddd4-4042-9d58-8350e806e1de",
        "type": "text",
        "preview": {
          "text": "Thank you for reaching out, could you please inform your account number?"
        },
        "status": "accepted",
        "sender": {
          "id": "cb22b001-6226-4d7c-acdd-7414b2bcdbaf",
          "displayName": "John Doe",
          "avatarUrl": "https://example.bird.com/avatar-url",
          "contact": {
            "identifierKey": "emailaddress",
            "identifierValue": "[e-mail]",
            "platformAddress": "[e-mail]",
            "platformAddressSelector": "attributes.workEmail"
          },
          "type": "user",
          "status": "pending"
        },
        "recipients": [
          {
            "id": "cb22b001-6226-4d7c-acdd-7414b2bcdbaf",
            "type": "to",
            "identifierKey": "emailaddress",
            "identifierValue": "[e-mail]",
            "platformAddress": "text",
            "platformAddressSelector": "attributes.workEmail",
            "contactAnnotation": {
              "name": "John Doe"
            }
          }
        ],
        "createdAt": "2024-01-01T00:00:00.123Z"
      },
      "createdAt": "2024-01-01T00:00:00.123Z",
      "updatedAt": "2024-01-01T00:00:00.123Z",
      "platformStyle": "direct",
      "attributes": {
        "myCustomField": "abc"
      },
      "referral": {
        "sourceUrl": "https://instagram.com/p/EXAMPLEID",
        "sourceId": "120211000000000000",
        "sourceType": "AD",
        "mediaUrl": "https://cdninstagram.com/v/example",
        "mediaType": "IMAGE",
        "caption": "Introducing Dream Summer Days Daily SPF, your go-to sunscreen for safeguarding your skin's glow under the sun's embrace.",
        "title": "Dream Summer Days Daily SPF",
        "text": "Crafted with broad-spectrum SPF 50+ protection, Dream Summer Days Daily SPF offers reliable defense against both UVA and UVB rays",
        "username": "DreamCosmetics",
        "timestamp": "2024-11-28T12:00:00.000Z"
      },
      "likelySpam": false,
      "likelySpamReason": "advertisement"
    }
  ],
  "nextPageToken": "WyIyMDI0LTExLTE1VDEzOjM0OjQ1Ljc3NTYzMDE0OVoiLCJhMGEwM2IxOS03NTQ5LTRlZmUtOTBjZS1jNzdlYzI0ZjZmN2YiXQ=="
}

Examples

Request

curl "https://api.bird.com/workspaces/a1405560-c8d3-4b1a-877d-3f449ad95352/participants/8f0b5377-2edc-4116-a8e8-6a475f245a04/conversations?channelId=7b0eb8a0-606b-59f1-bd90-43cacb048146" \
-H "Authorization: AccessKey abcd"

Response (200 - OK)

{
  "results": [
    {
      "id": "bace24af-cebb-4bd5-a1e6-f7cff24abadf",
      "name": "Re: About your refund request",
      "description": "",
      "status": "active",
      "visibility": "private",
      "accessibility": "open",
      "featuredParticipants": [
        {
          "id": "8f0b5377-2edc-4116-a8e8-6a475f245a04",
          "type": "contact",
          "status": "active",
          "displayName": "John Doe",
          "avatarUrl": "",
          "contact": {
            "identifierKey": "emailaddress",
            "identifierValue": "[e-mail]",
            "platformAddress": "[e-mail]"
          }
        }
      ],
      "activeParticipantCount": 1,
      "pendingParticipantCount": 0,
      "initiatingParticipant": {
        "id": "8f0b5377-2edc-4116-a8e8-6a475f245a04",
        "type": "contact",
        "status": "active",
        "displayName": "John Doe",
        "avatarUrl": "",
        "contact": {
          "identifierKey": "emailaddress",
          "identifierValue": "[e-mail]",
          "platformAddress": "[e-mail]"
        }
      },
      "channelId": "7b0eb8a0-606b-59f1-bd90-43cacb048146",
      "lastMessage": {
        "id": "0ff78529-eb64-400d-8522-c45ae2170885",
        "type": "html",
        "preview": {
          "text": "That's right 👍"
        },
        "recipients": null,
        "status": "delivered",
        "sender": {
          "id": "8f0b5377-2edc-4116-a8e8-6a475f245a04",
          "type": "contact",
          "status": "active",
          "displayName": "John Doe",
          "avatarUrl": "",
          "contact": {
            "identifierKey": "emailaddress",
            "identifierValue": "[e-mail]",
            "platformAddress": "[e-mail]"
          }
        },
        "createdAt": "2024-11-27T14:47:59.577Z"
      },
      "createdAt": "2024-11-27T14:47:59.577Z",
      "updatedAt": "2024-11-27T14:47:59.577Z",
      "platformStyle": "email"
    }
  ]
}

Note: if there are more than 10 conversations, the results may be paginated. Please refer to Pagination on how to use nextPageToken.