# Sending WhatsApp messages In order to send a WhatsApp message, you must have an active WhatsApp channel and perform a HTTP request to the following endpoint with a valid [access key](https://docs.bird.com/api/api-access/api-authorization) ## Send a message > Send a message to a channel ```json {"openapi":"3.0.3","info":{"title":"Channels","version":"v1"},"tags":[{"name":"channel_message","description":"Messages are the data sent and received through channels."}],"servers":[{"url":"https://api.bird.com","description":"Production API"}],"security":[{"accessKey":[]}],"components":{"securitySchemes":{"accessKey":{"description":"Uses the Authorization header: 'AccessKey ' followed by your access key token (e.g., 'Authorization: AccessKey AbCdEfGhIjKlMnOpQrStUvWxYzAbCdEfGhIj')","scheme":"AccessKey","type":"http"}},"schemas":{"CreateMessage":{"allOf":[{"type":"object","title":"CreateChannelMessage","additionalProperties":false,"required":["receiver"],"properties":{"sender":{"$ref":"#/components/schemas/Sender"},"receiver":{"$ref":"#/components/schemas/Receiver"},"reference":{"$ref":"#/components/schemas/Reference"},"template":{"$ref":"#/components/schemas/Template"},"meta":{"$ref":"#/components/schemas/Meta"},"replyTo":{"$ref":"#/components/schemas/ReplyTo"},"body":{"$ref":"#/components/schemas/Body"},"notification":{"$ref":"#/components/schemas/Notification"},"capFrequency":{"type":"boolean","description":"If set to true, the frequency capping settings of the platform will be used\nto either allow or reject the message to a contact. 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type."},"telegram":{"$ref":"#/components/schemas/MetadataTelegram"}}},"actions":{"$ref":"#/components/schemas/Actions"}}}}},"TypeGif":{"type":"object","required":["gif","type"],"additionalProperties":false,"properties":{"type":{"type":"string","enum":["gif"]},"gif":{"type":"object","additionalProperties":false,"required":["mediaUrl"],"properties":{"text":{"type":"string"},"mediaUrl":{"type":"string","format":"uri","minLength":1},"altText":{"type":"string"},"actions":{"$ref":"#/components/schemas/Actions"},"metadata":{"type":"object","properties":{"telegram":{"$ref":"#/components/schemas/MetadataTelegram"}}}}}}},"TypeLocation":{"type":"object","required":["location","type"],"additionalProperties":false,"properties":{"type":{"type":"string","enum":["location"]},"location":{"type":"object","additionalProperties":false,"required":["coordinates"],"properties":{"coordinates":{"type":"object","additionalProperties":false,"properties":{"latitude":{"type":"number","format":"float","minimum":-90,"maximum":90},"longitude":{"type":"number","format":"float","minimum":-180,"maximum":180}}},"location":{"type":"object","additionalProperties":false,"properties":{"address":{"type":"string"},"label":{"type":"string"}}}}}}},"TypeCarousel":{"type":"object","required":["carousel","type"],"additionalProperties":false,"properties":{"type":{"type":"string","enum":["carousel"]},"carousel":{"type":"object","additionalProperties":false,"required":["items"],"properties":{"text":{"type":"string","description":"Optional text displayed above the carousel cards","maxLength":1024},"items":{"$ref":"#/components/schemas/Items"}}}}},"Items":{"type":"array","nullable":true,"items":{"type":"object","additionalProperties":false,"properties":{"title":{"type":"string"},"mediaUrl":{"type":"string","format":"uri","nullable":true},"description":{"type":"string"},"altText":{"type":"string"},"actions":{"$ref":"#/components/schemas/Actions"}}}},"TypeList":{"type":"object","required":["list","type"],"additionalProperties":false,"properties":{"type":{"type":"string","enum":["list"]},"list":{"type":"object","additionalProperties":false,"properties":{"title":{"type":"string"},"text":{"type":"string"},"altText":{"type":"string"},"items":{"$ref":"#/components/schemas/Items"},"actions":{"$ref":"#/components/schemas/Actions"},"metadata":{"type":"object","properties":{"button":{"type":"object","description":"Sets a button name for whatsapp list messages. Only available usage for Whatsapp platform","additionalProperties":false,"properties":{"label":{"type":"string","maxLength":20}}},"replyMessage":{"type":"object","description":"Sets the reply message to be used when a list item is picked. Used for Apple Business Chat.","additionalProperties":false,"properties":{"title":{"type":"string","maxLength":512},"text":{"type":"string","maxLength":512}}}}}},"required":["text"]}}},"TypeSection":{"type":"object","required":["section","type"],"additionalProperties":false,"properties":{"type":{"type":"string","enum":["section"]},"section":{"type":"object","additionalProperties":false,"properties":{"items":{"type":"array","items":{"minLength":1,"$ref":"#/components/schemas/SectionBody"}},"configurations":{"type":"object","additionalProperties":{"type":"string"}}}}}},"SectionBody":{"type":"object","title":"MessageBody","allOf":[{"type":"object","required":["type"],"properties":{"type":{"type":"string","enum":["text","image","file","gif","location","carousel","list","section"]}}},{"oneOf":[{"$ref":"#/components/schemas/TypeText"},{"$ref":"#/components/schemas/TypeImage"},{"$ref":"#/components/schemas/TypeFile"},{"$ref":"#/components/schemas/TypeGif"},{"$ref":"#/components/schemas/TypeLocation"},{"$ref":"#/components/schemas/TypeCarousel"},{"$ref":"#/components/schemas/TypeList"},{"$ref":"#/components/schemas/TypeSectionNested"}],"discriminator":{"propertyName":"type","mapping":{"text":"#/components/schemas/TypeText","image":"#/components/schemas/TypeImage","file":"#/components/schemas/TypeFile","gif":"#/components/schemas/TypeGif","location":"#/components/schemas/TypeLocation","carousel":"#/components/schemas/TypeCarousel","list":"#/components/schemas/TypeList","section":"#/components/schemas/TypeSectionNested"}}}]},"TypeSectionNested":{"type":"object","required":["section","type"],"additionalProperties":false,"properties":{"type":{"type":"string","enum":["section"]},"section":{"type":"object","additionalProperties":false,"properties":{"items":{"type":"array","items":{"minLength":1,"$ref":"#/components/schemas/SectionBodyNested"}},"configurations":{"type":"object","properties":{"default":{"type":"string"}},"additionalProperties":{"type":"string"}}}}}},"SectionBodyNested":{"type":"object","title":"MessageBody","allOf":[{"type":"object","required":["type"],"properties":{"type":{"type":"string","enum":["text","image","file","gif","location","carousel","list"]}}},{"oneOf":[{"$ref":"#/components/schemas/TypeText"},{"$ref":"#/components/schemas/TypeImage"},{"$ref":"#/components/schemas/TypeFile"},{"$ref":"#/components/schemas/TypeGif"},{"$ref":"#/components/schemas/TypeLocation"},{"$ref":"#/components/schemas/TypeCarousel"},{"$ref":"#/components/schemas/TypeList"}],"discriminator":{"propertyName":"type","mapping":{"text":"#/components/schemas/TypeText","image":"#/components/schemas/TypeImage","file":"#/components/schemas/TypeFile","gif":"#/components/schemas/TypeGif","location":"#/components/schemas/TypeLocation","carousel":"#/components/schemas/TypeCarousel","list":"#/components/schemas/TypeList"}}}]},"TypeAuthentication":{"type":"object","required":["authentication","type"],"additionalProperties":false,"properties":{"type":{"type":"string","enum":["authentication"]},"authentication":{"type":"object","additionalProperties":false,"properties":{"otp":{"type":"object","additionalProperties":false,"required":["disclaimer"],"properties":{"disclaimer":{"type":"boolean","description":"Whether to add a security disclaimer to the authentication body.","nullable":false},"expirationTime":{"type":"integer","minimum":1,"maximum":90,"nullable":true,"description":"The number of seconds after which the authentication body will expire. If not set, no expiration notification will be sent."},"actions":{"$ref":"#/components/schemas/Actions"}}}}}}},"TypeAction":{"type":"object","required":["type"],"additionalProperties":false,"properties":{"type":{"type":"string","enum":["permission_request"]},"permission_request":{"type":"object","required":["resource"],"properties":{"resource":{"type":"string","enum":["call"]}}}}},"Notification":{"type":"object","title":"ChannelNotification","properties":{"url":{"type":"string","description":"A custom webhook url to send events to. Note: you should have a created webhook subscription.\nRefer to the Notifications API to learn how to create a webhook subscription.\n"}}},"Tags":{"type":"array","description":"Tags to associate with the message. Tags are converted to lower case and tags\nthat do not exist are automatically created. You can view your created tags\nin the UI. You can specify up to 10 tags per message.\n","maxItems":10,"items":{"$ref":"#/components/schemas/Name-3"}},"Name-3":{"type":"string","pattern":"^[a-zA-Z0-9-_ ]+$","minLength":1,"maxLength":50,"description":"Tag name. Must be between 1 and 50 characters and must only contain\nalphanumeric characters, hyphens, underscores, and spaces.\n"},"ShortLinks":{"nullable":true,"type":"object","description":"SMS link shortening options. Must be included in the request for SMS channels\nwhen `enableLinkTracking` is set to true. When using templates, please refer\nto the template level `shortLinks` instead.\n","additionalProperties":false,"required":["domain"],"properties":{"domain":{"type":"string","maxLength":128,"description":"The domain to use when shortening links. When set to `default`,\nuses the default link shortening domain for the workspace.\n"}}},"ScheduledFor":{"type":"string","format":"date-time","description":"Scheduled time to send message at. Must be formated as RFC3339 timestamp. When\nset, the message status will be `scheduled` until it's sent. Messages scheduled\nfor a time in the past or within 10 minutes of the request may be sent\nimmediately. Messages scheduled farther than 35 days will be rejected.\n"},"Validity":{"type":"integer","description":"Validity determines for how many seconds a message is valid. If none is provided, the channel message type will be used to determine it.\nA promotional, conversational or transactional channel message is valid for 36 hours (129600 seconds). A message sent from a 2FA channel is valid for 10 minutes (600 seconds).\n","minimum":0},"Message":{"type":"object","title":"ChannelMessage","allOf":[{"type":"object","properties":{"id":{"$ref":"#/components/schemas/Id-2"},"channelId":{"$ref":"#/components/schemas/ChannelId"},"sender":{"oneOf":[{"$ref":"#/components/schemas/Connector"},{"$ref":"#/components/schemas/Contact"}]},"receiver":{"oneOf":[{"$ref":"#/components/schemas/Connector"},{"$ref":"#/components/schemas/Contacts"}]},"meta":{"$ref":"#/components/schemas/Meta"},"reference":{"$ref":"#/components/schemas/Reference"},"parts":{"$ref":"#/components/schemas/Parts"},"status":{"$ref":"#/components/schemas/Status-3"},"reason":{"type":"string"},"direction":{"$ref":"#/components/schemas/Direction"},"origin":{"$ref":"#/components/schemas/Origin"},"replyTo":{"$ref":"#/components/schemas/ReplyTo"},"lastStatusAt":{"type":"string","format":"date-time"},"createdAt":{"type":"string","format":"date-time"},"updatedAt":{"type":"string","format":"date-time"},"details":{"description":"This field is used to store additional information related to the message status.\n","type":"string"},"failure":{"$ref":"#/components/schemas/Failure"},"tags":{"$ref":"#/components/schemas/Tags"},"shortLinks":{"$ref":"#/components/schemas/ShortLinks"},"scheduledFor":{"$ref":"#/components/schemas/ScheduledFor"}},"required":["id","channelId","sender","receiver","status","lastStatusAt","createdAt","updatedAt"]},{"anyOf":[{"type":"object","properties":{"body":{"$ref":"#/components/schemas/Body"}},"required":["body"]},{"type":"object","properties":{"template":{"$ref":"#/components/schemas/Template"}},"required":["template"]}]}]},"ChannelId":{"type":"string","format":"uuid"},"Connector":{"type":"object","title":"ChannelConnector","additionalProperties":false,"properties":{"connector":{"type":"object","properties":{"id":{"type":"string","format":"uuid"},"identifierValue":{"type":"string"},"annotations":{"$ref":"#/components/schemas/MessageAnnotations"},"types":{"type":"array","items":{"type":"string"}}},"required":["id"]}},"required":["connector"]},"Contact":{"type":"object","title":"ChannelContact","additionalProperties":false,"properties":{"contact":{"type":"object","properties":{"id":{"type":"string"},"identifierKey":{"type":"string"},"identifierValue":{"type":"string"},"type":{"type":"string"},"countryCode":{"type":"string"},"platformAddress":{"type":"string"},"platformAddressSelector":{"type":"string"},"annotations":{"type":"object","additionalProperties":true,"properties":{"name":{"type":"string"}}}},"required":["id","identifierKey","identifierValue"]}},"required":["contact"]},"Contacts":{"type":"object","title":"ChannelContacts","additionalProperties":false,"properties":{"contacts":{"type":"array","minLength":1,"items":{"type":"object","additionalProperties":false,"properties":{"id":{"type":"string"},"identifierKey":{"type":"string"},"identifierValue":{"type":"string"},"type":{"type":"string"},"countryCode":{"type":"string"},"identifiers":{"type":"array","items":{"type":"object","additionalProperties":false,"properties":{"identifierKey":{"type":"string"},"identifierValue":{"type":"string"}}}},"platformAddress":{"type":"string"},"platformAddressSelector":{"type":"string","nullable":true},"annotations":{"type":"object","additionalProperties":true,"properties":{"name":{"type":"string"}}}}}}},"required":["contacts"]},"Parts":{"type":"array","items":{"type":"object","additionalProperties":false,"properties":{"platformReference":{"type":"string"}}}},"Status-3":{"type":"string","enum":["accepted","rejected","processing","scheduled","sent","sending_failed","delivered","delivery_failed","deleted","skipped"]},"Direction":{"type":"string","enum":["incoming","outgoing"]},"Origin":{"type":"object","nullable":true,"additionalProperties":false,"required":["type","id"],"properties":{"type":{"type":"string","description":"origin type of message."},"id":{"type":"string","description":"origin id of message."}}},"Failure":{"type":"object","nullable":true,"additionalProperties":false,"properties":{"code":{"type":"integer","description":"omni channel interpretation of the failure to categorise the nature of message error."},"description":{"type":"string","description":"human readable description of the error."},"source":{"type":"object","additionalProperties":false,"properties":{"code":{"type":"string","description":"numerical, text or alphanumeric code that indicates the error or issue while delivering the message in the last step."},"name":{"type":"string","description":"enum representing the step where the failure occurred. Example: # \"pre-processing\", \"accounting\", \"whatsapp\", \"email-sparkpost\", etc."}}}}},"RequestError":{"type":"object","properties":{"code":{"type":"string","description":"A unique code that identifies the error. This code can be used to programmatically identify the error.\n"},"message":{"type":"string","description":"A human-readable message that describes the error. An example is 'The requested resource does not exist: channel not found'.\n"}},"required":["code","message"]},"ValidationError":{"type":"object","properties":{"code":{"type":"string","description":"A unique code that identifies the error. This code can be used to programmatically identify the error.\n"},"message":{"type":"string","description":"A human-readable message that describes the error. An example is 'The requested resource does not exist: channel not found'.\n"},"details":{"type":"object","description":"Additional details about the error. This object can contain any additional information that may be useful for debugging.\n","additionalProperties":{"type":"array","items":{"type":"string"}}}},"required":["code","message"]}},"responses":{"requestError":{"description":"The request did not pass validation","content":{"application/json":{"schema":{"$ref":"#/components/schemas/RequestError"}}}},"validationError":{"description":"The request did not pass validation","content":{"application/json":{"schema":{"$ref":"#/components/schemas/ValidationError"}}}}}},"paths":{"/workspaces/{workspaceId}/channels/{channelId}/messages":{"post":{"summary":"Send a message","operationId":"createChannelMessage","description":"Send a message to a channel","tags":["channel_message"],"requestBody":{"content":{"application/json":{"schema":{"$ref":"#/components/schemas/CreateMessage"}}}},"responses":{"202":{"description":"Message was accepted for processing","content":{"application/json":{"schema":{"$ref":"#/components/schemas/Message"}}}},"400":{"$ref":"#/components/responses/requestError"},"404":{"$ref":"#/components/responses/requestError"},"409":{"description":"Creating the message was not possible because of conflicting conditions","content":{"application/json":{"schema":{"$ref":"#/components/schemas/RequestError"}}}},"422":{"$ref":"#/components/responses/validationError"}}}}}} ``` {% hint style="warning" %} When sending [outbound messages](#outbound-messages) as well as setting the receiver information you must set message **body** field in all cases except for sending a message [template](#template) when you must only set the **template** field {% endhint %} **Body** {% code lineNumbers="true" %} ```json { "receiver": { "contacts": [ { "identifierKey": "phonenumber", "identifierValue": "+31612345678" } ] }, "body": {...} } ``` {% endcode %} **Template** {% code lineNumbers="true" %} ```json { "receiver": { "contacts": [ { "identifierKey": "phonenumber", "identifierValue": "+31612345678" } ] }, "template": {...} } ``` {% endcode %} If it has been more than 24 hours since a customer last messaged you, you have to start a conversation by sending a [template](#template) message first. Non-template messages can only be sent when the [customer care window](https://app.gitbook.com/s/U9kiDiTGVD8kkbnKKyEn/channels/channels/supported-channels/whatsapp/concepts/whatsapps-customer-care-window) is active. You can check the expiry time for an active customer care window for a contact by making a request as follows: ## Get channel details for a contact > Retrieve channel information for a given contact. ```json {"openapi":"3.0.3","info":{"title":"Channels","version":"v1"},"tags":[{"name":"channel","description":"Channels are the installation of a platform for a workspace."}],"servers":[{"url":"https://api.bird.com","description":"Production API"}],"security":[{"accessKey":[]}],"components":{"securitySchemes":{"accessKey":{"description":"Uses the Authorization header: 'AccessKey ' followed by your access key token (e.g., 'Authorization: AccessKey AbCdEfGhIjKlMnOpQrStUvWxYzAbCdEfGhIj')","scheme":"AccessKey","type":"http"}},"parameters":{"queryContactIdentifierValue":{"name":"contactIdentifierValue","description":"The receiver identifier value.","in":"query","allowEmptyValue":true,"schema":{"type":"string"}}},"schemas":{"ChannelContactInformation":{"type":"object","additionalProperties":false,"required":["serviceWindowExpireAt"],"properties":{"serviceWindowExpireAt":{"nullable":true,"type":"string","format":"date-time"},"isPermanentSession":{"nullable":true,"type":"boolean"},"metadata":{"nullable":true,"type":"object","additionalProperties":{"type":"string"}}}},"RequestError":{"type":"object","properties":{"code":{"type":"string","description":"A unique code that identifies the error. This code can be used to programmatically identify the error.\n"},"message":{"type":"string","description":"A human-readable message that describes the error. An example is 'The requested resource does not exist: channel not found'.\n"}},"required":["code","message"]}},"responses":{"requestError":{"description":"The request did not pass validation","content":{"application/json":{"schema":{"$ref":"#/components/schemas/RequestError"}}}}}},"paths":{"/workspaces/{workspaceId}/channels/{channelId}/contacts/{contactId}":{"get":{"summary":"Get channel details for a contact","operationId":"getChannelContactInformation","description":"Retrieve channel information for a given contact.","tags":["channel"],"parameters":[{"$ref":"#/components/parameters/queryContactIdentifierValue"}],"responses":{"200":{"description":"OK","content":{"application/json":{"schema":{"$ref":"#/components/schemas/ChannelContactInformation"}}}},"404":{"$ref":"#/components/responses/requestError"}}}}}} ``` The Channels API supports many of the features of WhatsApp, however due to the omni channel nature of the API there may be some differences between the Channels API message and the native WhatsApp API. Here is an overview of the WhatsApp messages types and Channels API message types: | WhatsApp API type | Channels API | | ----------------------------------- | ----------------------------------------------------------------------------------------------------------------- | | text | [text](#text) | | image / sticker | [image](#image) | | audio / document / video | [file](#file) | | location | [location](#location) | | reaction | - | | interactive - quick reply button | [text + action](#text-message-with-reply-buttons) / [image + action](#single-image-message-with-postback-actions) | | interactive - list | [list](#list) | | interactive - carousel | [carousel](#carousel) | | interactive - multi product message | - | | interactive - product | - | | contacts | - | | replies | [replyTo](#replyto) | | template | [template](#template) | ## Outbound messages Except for the template section all examples below must be set in the body field. {% code lineNumbers="true" %} ```json { "receiver": { "contacts": [ { "identifierValue": "+31612345678" } ] }, "body": {...} } ``` {% endcode %} ### Text #### Text Message 
{
  "type": "text",
  "text": {
    "text": "Single text message"
  }
}
#### Text message with reply buttons 
{
  "type": "text",
  "text": {
    "text": "Single text message with reply actions",
    "actions": [
      {
        "type": "reply",
        "reply": {
          "text": "Reply action 1"
        }
      },
      {
        "type": "reply",
        "reply": {
          "text": "Reply action 2"
        }
      }
    ]
  }
}
#### Text message with postback actions 
{
  "type": "text",
  "text": {
    "text": "Single text message with postback actions",
    "actions": [
      {
        "type": "postback",
        "postback": {
          "text": "Postback action 1",
          "payload": "postback-payload-1"
        }
      },
      {
        "type": "postback",
        "postback": {
          "text": "Postback action 2",
          "payload": "postback-payload-2"
        }
      }
    ]
  }
}
#### Text message with reply and postback actions 
{
  "type": "text",
  "text": {
    "text": "Single text message with reply and postback actions",
    "actions": [
      {
        "type": "postback",
        "postback": {
          "text": "Postback action 1",
          "payload": "postback-payload-1"
        }
      },
      {
        "type": "reply",
        "reply": {
          "text": "Reply action 1"
        }
      }
    ]
  }
}
**Text message with location request** 
{
    "text": "Single text message with location request",
    "actions": [
        {
            "type": "locationRequest"
        }
    ]
}
### Image #### Single image message 
{
  "type": "image",
  "image": {
    "images": [
      {
        "altText": "Label of first image",
        "mediaUrl": "https://files.gitbook.com/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FdnJZeZvhOMhDQA8SpjQM%2Fuploads%2FRPPgQAGyZE7rvIh3WM2Z%2Fimage2.avif?alt=media"
      }
    ]
  }
}
#### Single image message with text 
{
  "type": "image",
  "image": {
    "images": [
      {
        "altText": "Label of first image",
        "mediaUrl": "https://files.gitbook.com/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FdnJZeZvhOMhDQA8SpjQM%2Fuploads%2FRPPgQAGyZE7rvIh3WM2Z%2Fimage2.avif?alt=media"
      }
    ],
    "text": "Single image message"
  }
}
#### Multiple image message 
{
  "type": "image",
  "image": {
    "images": [
      {
        "altText": "Label of first image",
        "mediaUrl": "https://files.gitbook.com/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FdnJZeZvhOMhDQA8SpjQM%2Fuploads%2FrEM9zztd8SEiJS6RQuR3%2Fimage.png?alt=media"
      },
      {
        "altText": "Label of second image",
        "mediaUrl": "https://files.gitbook.com/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FdnJZeZvhOMhDQA8SpjQM%2Fuploads%2FRPPgQAGyZE7rvIh3WM2Z%2Fimage2.avif?alt=media"
      }
    ],
    "text": "Multiple images message"
  }
}
#### Single image message with postback actions 
{"type": "image",
  "image": {
    "images": [
      {
        "altText": "Image label",
        "mediaUrl": "https://files.gitbook.com/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FdnJZeZvhOMhDQA8SpjQM%2Fuploads%2FrEM9zztd8SEiJS6RQuR3%2Fimage.png?alt=media"
      }
    ],
    "text": "Single image message with postback actions",
    "actions": [
      {
        "type": "postback",
        "postback": {
          "payload": "postback-payload-1",
          "text": "Postback option 1"
        }
      },
      {
        "postback": {
          "payload": "postback-payload-2",
          "text": "Postback option 2"
        },
        "type": "postback"
      }
    ]
  }
}
#### Single image message with label and reply actions 
{
  "type": "image",
  "image": {
    "text": "Single image message with reply actions",
    "images": [
      {
        "mediaUrl": "https://files.gitbook.com/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FdnJZeZvhOMhDQA8SpjQM%2Fuploads%2FrEM9zztd8SEiJS6RQuR3%2Fimage.png?alt=media",
        "altText": "Image label"
      }
    ],
    "actions": [
      {
        "type": "reply",
        "reply": {
          "text": "Reply action 1"
        }
      },
      {
        "type": "reply",
        "reply": {
          "text": "Reply action 2"
        }
      }
    ]
  }
}
#### Single image message with label, postback and reply actions 
{
  "type": "image",
  "image": {
    "text": "Single image message with postback and reply actions",
    "images": [
      {
        "mediaUrl": "https://files.gitbook.com/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FdnJZeZvhOMhDQA8SpjQM%2Fuploads%2FrEM9zztd8SEiJS6RQuR3%2Fimage.png?alt=media",
        "altText": "Image label"
      }
    ],
    "actions": [
      {
        "type": "postback",
        "postback": {
          "text": "Postback action",
          "payload": "postback-payload"
        }
      },
      {
        "type": "reply",
        "reply": {
          "text": "Reply action"
        }
      }
    ]
  }
}
#### **Multiple images message with labels and postback actions** 
{
  "type": "image",
  "image": {
    "images": [
      {
        "altText": "First image label",
        "mediaUrl": "https://files.gitbook.com/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FdnJZeZvhOMhDQA8SpjQM%2Fuploads%2FrEM9zztd8SEiJS6RQuR3%2Fimage.png?alt=media"
      },
      {
        "altText": "Second image label",
        "mediaUrl": "https://files.gitbook.com/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FdnJZeZvhOMhDQA8SpjQM%2Fuploads%2FRPPgQAGyZE7rvIh3WM2Z%2Fimage2.avif?alt=media"
      }
    ],
    "text": "Multiple images message with postback actions",
    "actions": [
      {
        "type": "postback",
        "postback": {
          "payload": "postback-payload-1",
          "text": "Postback action 1"
        }
      },
      {
        "postback": {
          "payload": "postback-payload-2",
          "text": "Postback action 2"
        },
        "type": "postback"
      }
    ]
  }
}
#### Multiple images message with reply actions 
{
  "type": "image",
  "image": {
    "images": [
      {
        "altText": "First image label",
        "mediaUrl": "https://files.gitbook.com/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FdnJZeZvhOMhDQA8SpjQM%2Fuploads%2FrEM9zztd8SEiJS6RQuR3%2Fimage.png?alt=media"
      },
      {
        "altText": "Second image label",
        "mediaUrl": "https://files.gitbook.com/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FdnJZeZvhOMhDQA8SpjQM%2Fuploads%2FRPPgQAGyZE7rvIh3WM2Z%2Fimage2.avif?alt=media"
      }
    ],
    "text": "Multiple images message with reply actions",
    "actions": [
      {
        "type": "reply",
        "reply": {
          "text": "Reply action 1"
        }
      },
      {
        "reply": {
          "text": "Reply action 2"
        },
        "type": "reply"
      }
    ]
  }
}
#### Multiple images message with labels, postback and reply actions 
{
  "type": "image",
  "image": {
    "images": [
      {
        "altText": "First image label",
        "mediaUrl": "https://files.gitbook.com/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FdnJZeZvhOMhDQA8SpjQM%2Fuploads%2FrEM9zztd8SEiJS6RQuR3%2Fimage.png?alt=media"
      },
      {
        "altText": "Second image label",
        "mediaUrl": "https://files.gitbook.com/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FdnJZeZvhOMhDQA8SpjQM%2Fuploads%2FRPPgQAGyZE7rvIh3WM2Z%2Fimage2.avif?alt=media"
      }
    ],
    "text": "Multiple images message with postback and reply actions",
    "actions": [
      {
        "type": "postback",
        "postback": {
          "payload": "postback-payload",
          "text": "Postback action"
        }
      },
      {
        "reply": {
          "text": "Reply action"
        },
        "type": "reply"
      }
    ]
  }
}
### File #### Single file message 
{
  "type": "file",
  "file": {
    "text": "Single file message",
    "files": [
      {
        "contentType": "video/mp4",
        "mediaUrl": "https://files.gitbook.com/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FdnJZeZvhOMhDQA8SpjQM%2Fuploads%2FtXMQ4lIinia9ehf4EpC4%2Fvideo.mp4?alt=media"
      }
    ]
  }
}
**Single file message with postback and reply actions** 
{
  "type": "file",
  "file": {
    "text": "Single file message",
    "files": [
      {
        "contentType": "video/mp4",
        "mediaUrl": "https://files.gitbook.com/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FdnJZeZvhOMhDQA8SpjQM%2Fuploads%2FtXMQ4lIinia9ehf4EpC4%2Fvideo.mp4?alt=media"
      }
    ],
    "actions": [
      {
        "type": "postback",
        "postback": {
          "text": "Postback action"
        }
      },
      {
        "type": "reply",
        "reply": {
          "text": "Reply action"
        }
      }
    ]
  }
}
**Multiple files message** 
{
  "type": "file",
  "file": {
    "text": "Multiple files message",
    "files": [
      {
        "contentType": "video/mp4",
        "mediaUrl": "https://files.gitbook.com/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FdnJZeZvhOMhDQA8SpjQM%2Fuploads%2FtXMQ4lIinia9ehf4EpC4%2Fvideo.mp4?alt=media"
      },
      {
        "contentType": "application/pdf",
        "mediaUrl": "https://files.gitbook.com/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FdnJZeZvhOMhDQA8SpjQM%2Fuploads%2FPnRToYX2feW96HAOrh4x%2Fdocument.pdf?alt=media"
      }
    ]
  }
}
#### Multiple files message with filename 
{
  "type": "file",
  "file": {
    "text": "Multiple files message",
    "files": [
      {
        "contentType": "video/mp4",
        "mediaUrl": "https://files.gitbook.com/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FdnJZeZvhOMhDQA8SpjQM%2Fuploads%2FtXMQ4lIinia9ehf4EpC4%2Fvideo.mp4?alt=media"
      },
      {
        "contentType": "application/pdf",
        "mediaUrl": "https://files.gitbook.com/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FdnJZeZvhOMhDQA8SpjQM%2Fuploads%2FPnRToYX2feW96HAOrh4x%2Fdocument.pdf?alt=media",
        "filename": "passport.pdf"
      }
    ]
  }
}
#### Multiple files message with two postback actions and a reply action 
{
  "type": "file",
  "file": {
    "text": "Multiple files message",
    "files": [
      {
        "contentType": "video/mp4",
        "mediaUrl": "https://files.gitbook.com/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FdnJZeZvhOMhDQA8SpjQM%2Fuploads%2FtXMQ4lIinia9ehf4EpC4%2Fvideo.mp4?alt=media"
      },
      {
        "contentType": "application/pdf",
        "mediaUrl": "https://files.gitbook.com/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FdnJZeZvhOMhDQA8SpjQM%2Fuploads%2FPnRToYX2feW96HAOrh4x%2Fdocument.pdf?alt=media",
        "filename": "passport.pdf"
      }
    ],
    "actions": [
      {
        "type": "postback",
        "postback": {
          "text": "Postback action 1",
          "payload": "postback-payload-1"
        }
      },
      {
        "type": "postback",
        "postback": {
          "text": "Postback action 2",
          "payload": "postback-payload-2"
        }
      },
      {
        "type": "reply",
        "reply": {
          "text": "Reply action"
        }
      }
    ]
  }
}
### Location 
{
 "type": "location",
 "location": {
   "coordinates": {
     "latitude": 52.3435942,
     "longitude": 4.9091077
   },
   "location": {
     "address": "Trompenburgstraat 2C, 1079 TX Amsterdam",
     "label": "MessageBird Amsterdam office"
   }
 }
}
### List #### List message without sections 
{
  "type": "list",
  "list": {
    "items": [
      {
        "actions": [
          {
            "type": "postback",
            "postback": {
              "payload": "postback-action-payload-1",
              "text": "Postback action 1"
            }
          },
          {
            "type": "postback",
            "postback": {
              "payload": "postback-action-payload-2",
              "text": "Postback action 2"
            }
          }
        ]
      }
    ],
    "title": "List title",
    "altText": "List alt text",
    "text": "List text"
  }
}
#### List message with sections 
{

"type": "list",
"list": {
"items": \[
{
"title": "Section 1",
"actions": \[
{
"type": "postback",
"postback": {
"payload": "postback-action-payload-1",
"text": "Postback action 1"
}
},
{
"type": "postback",
"postback": {
"payload": "postback-action-payload-2",
"text": "Postback action 2"
}
}
]
},
{
"title": "Section 2",
"actions": \[
{
"type": "postback",
"postback": {
"payload": "postback-action-payload-3",
"text": "Postback action 3"
}
},
{
"type": "postback",
"postback": {
"payload": "postback-action-payload-4",
"text": "Postback action 4"
}
}
]
}
],
"title": "List title",
"altText": "List alt text",
"text": "List text"
}
}
#### List message with sections and custom button label 
{
  "type": "list",
  "list": {
    "items": [
      {
        "title": "Section 1",
        "actions": [
          {
            "type": "postback",
            "postback": {
              "payload": "postback-action-payload-1",
              "text": "Postback action 1",
              "metadata": {
                "description": {
                  "label": "Postback action description 1"
                }
              }
            }
          },
          {
            "type": "postback",
            "postback": {
              "payload": "postback-action-payload-2",
              "text": "Postback action 2",
              "metadata": {
                "description": {
                  "label": "Postback action description 2"
                }
              }
            }
          }
        ]
      },
      {
        "title": "Section 2",
        "actions": [
          {
            "type": "postback",
            "postback": {
              "payload": "postback-action-payload-3",
              "text": "Postback action 3",
              "metadata": {
                "description": {
                  "label": "Postback action description 3"
                }
              }
            }
          },
          {
            "type": "postback",
            "postback": {
              "payload": "postback-action-payload-4",
              "text": "Postback action 4",
              "metadata": {
                "description": {
                  "label": "Postback action description 4"
                }
              }
            }
          }
        ]
      }
    ],
    "title": "List title",
    "altText": "List alt text",
    "text": "List text",
    "metadata": {
      "button": {
        "label": "Show options"
      }
    }
  }
}
### Carousel Carousel messages must contain: 1. `body.carousel.text` - this contains the text for the bubble before the carousel 2. Between 2-10 cards. 1. `mediaUrl` where media type is either all image or all video 1. Image types - `image/jpeg`, `image/png` 2. Video types - `video/mp4`, `video/3gpp` 2. Card `title` 3. One link action button 
{
  "type": "carousel",
  "carousel": {
    "text": "Here is a media carousel with link actions",
    "items": [
      {
        "title": "Card 1",
        "mediaUrl": "https://bird.com/images/image1.jpg",
        "actions": [
          {
            "type": "link",
            "link": {
              "text": "Visit Bird",
              "url": "https://www.bird.com"
            }
          }
        ]
      },
      {
        "title": "Card 2",
        "mediaUrl": "https://bird.com/images/image2.jpg",
        "actions": [
          {
            "type": "link",
            "link": {
              "text": "Visit Bird",
              "url": "https://www.bird.com"
            }
          }
        ]
      }
    ]
  }
}
### ReplyTo You can send any outbound message as a reply to a previous message by setting the replyTo object as shown below. The **replyTo.id** should be set to the id of a received message and the **replyTo.type** should be set to "message" {% code overflow="wrap" lineNumbers="true" %} ```json { "receiver": { "contacts": [ { "identifierValue": "+31612345678" } ] }, "body": {...}, "replyTo": { "id": "", "type": "message" } } ``` {% endcode %} #### ReplyTo with a text message 
{
    "type": "text",
    "text": {
        "text": "Single text message"
    },
    "replyTo": {
        "id": "1e7b70ab-3dcc-48f4-a6f6-63a493f6134c",
        "type": "message"
    }
}
#### ReplyTo with an image message 
{
    "type": "image",
    "image": {
        "images": [
            {
                "altText": "Label of first image",
                "mediaUrl": "https://files.gitbook.com/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FdnJZeZvhOMhDQA8SpjQM%2Fuploads%2FRPPgQAGyZE7rvIh3WM2Z%2Fimage2.avif?alt=media"
            }
        ]
    },
    "replyTo": {
        "id": "1e7b70ab-3dcc-48f4-a6f6-63a493f6134c",
        "type": "message"
    }
}
#### ReplyTo with text message with postback actions 
{
    "type": "text",
    "text": {
        "text": "Single text message with postback actions",
        "actions": [
            {
                "type": "postback",
                "postback": {
                    "text": "Postback action 1",
                    "payload": "postback-payload-1"
                }
            },
            {
                "type": "postback",
                "postback": {
                    "text": "Postback action 2",
                    "payload": "postback-payload-2"
                }
            }
        ]
    },
    "replyTo": {
        "id": "1e7b70ab-3dcc-48f4-a6f6-63a493f6134c",
        "type": "message"
    }
}
### Template Template is the only message type that can be sent by a business to a recipient outside the customer service window, however, a prior opt-in is required. Templates must be active in [Studio](https://docs.bird.com/api/channels-api/supported-channels/programmable-whatsapp/broken-reference) and, therefore, pre-approved by Meta, before they are used. It's also important to note that the code snippets below must be set in the message template field {% code lineNumbers="true" %} ```json { "receiver": { "contacts": [ { "identifierValue": "+31612345678" } ] }, "template": {...} } ``` {% endcode %} #### Text template with variable 
{  "projectId":"ce6a2fd6-b2fa-4f5a-a2cd-f3bd15883318",
   "version":"latest",
   "locale":"en",
   "parameters":[
      {
         "type":"string",
         "key":"name",
         "value":"Robert"
      }
   ]
}
#### Image template with button and variables 
{  "projectId":"7b492653-450b-4e97-b5e4-3827868e7438",
   "version":"latest",
   "locale":"en",
   "parameters":[
      {
         "type":"string",
         "key":"imageURL",
         "value":"https://files.gitbook.com/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FdnJZeZvhOMhDQA8SpjQM%2Fuploads%2FRPPgQAGyZE7rvIh3WM2Z%2Fimage2.avif?alt=media"
      }
   ]
}
#### Image with a variable in a button 
{   "projectId":"6449eb42-dffb-41c2-81a1-7fd956d2e7a6",
   "version":"e0e9190c-c3e7-4026-8fc3-d28a77aa1a52",
   "locale":"en",
   "parameters":[
      {
         "type":"string",
         "key":"name",
         "value":"Robert"
      },
      {
         "type":"string",
         "key":"url",
         "value":"?campaignid=123456"
      }
   ]
}