Additional information for sending or delivery failure can be found in the details and where applicable a reason will be set to provide more troubleshooting information:
Last updated
Status
Description
Status
details
Description
accepted
An outgoing message has been accepted by the Channels API
sent
Channels API has attempted to send an outgoing message to a platform e.g Email
sending_failed
An outgoing message has failed to be sent to a platform
delivery_failed
An outgoing message has been sent successfully to a platform but the message has failed to be delivered to a recipient
delivered
An outgoing message has been successfully delivered to a recipient or an incoming message has been delivered to the channels API. Use the direction field to determine if a message is outgoing or incoming
sending_failed
generationRejection
Message generation failed due to policy
sending_failed
generationFailure
Message generation failed for an intended recipient
sending_failed
policyRejection
Message rejected due to policy
delivery_failed
bounceHard
The recipient is invalid or could not be determined
delivery_failed
bounceSoft
The message has been temporarily delayed or failed for unspecified reasons
delivery_failed
bounceBlock
The message has been blocked by the receiver
delivery_failed
bounceAdmin
The message was failed by an configured policy
delivery_failed
bounceUndetermined
The response text could not be determined
delivery_failed
delay
Remote MTA has temporarily rejected the message
delivery_failed
out_of_band
Remote MTA initially reported acceptance of the message, but it has since reported that the message was not delivered