Initiate an outbound call

In order to create an outbound call from a voice channel you can use this request. You can set a callFlow with commands to be executed after call is answered.

Create call

post

Create a channel call

Authorizations

accessKey

HTTPRequired

Uses the Authorization header: 'AccessKey ' followed by your access key token (e.g., 'Authorization: AccessKey AbCdEfGhIjKlMnOpQrStUvWxYzAbCdEfGhIj')

Path parameters

workspaceIdstring · uuidRequired

The ID of the workspace

channelIdstring · uuidRequired

The ID for a channel

Body

application/json

fromstringOptional

tostringRequired

ringTimeoutinteger · min: 3 · max: 120OptionalDefault: 30

maxDurationinteger · min: 1OptionalDefault: 14400

sendKeysstring · max: 20OptionalPattern: ^[0-9*#]+$

recordbooleanOptional

recordStartstring · enumOptionalPossible values:

flowStartstring · enumOptionalPossible values:

stereobooleanOptional

scheduledForstring · date-timeOptional

tagsstring[] · max: 10Optional

Tags to associate with the call. Tags are converted to lower case and tags that do not exist are automatically created. You can view your created tags in the UI. You can specify up to 10 tags per call.

Responses

202

Call was accepted for processing

application/json

400

The request did not pass validation

application/json

404

The request did not pass validation

application/json

422

The request did not pass validation

application/json

post

/workspaces/{workspaceId}/channels/{channelId}/calls

HTTPcURLJavaScriptPython

POST /workspaces/{workspaceId}/channels/{channelId}/calls HTTP/1.1
Host: api.bird.com
Authorization: AccessKey YOUR_SECRET_TOKEN
Content-Type: application/json
Accept: */*
Content-Length: 570

{
  "from": "text",
  "to": "text",
  "ringTimeout": 30,
  "maxDuration": 14400,
  "sendKeys": "text",
  "record": true,
  "recordStart": "record-from-answer",
  "flowStart": "from-answer",
  "stereo": true,
  "callFlow": [
    {
      "command": "hangup",
      "conditions": [
        {
          "variable": "keys",
          "operator": "eq",
          "value": "text"
        }
      ],
      "options": {
        "media": [
          "text"
        ],
        "loop": 1,
        "timeout": 1,
        "pauseMilliseconds": 1
      }
    }
  ],
  "scheduledFor": "2026-02-05T01:24:01.128Z",
  "notification": {
    "url": "text"
  },
  "amdSettings": {
    "enabled": false,
    "wordCount": 5,
    "speechTimeout": 3,
    "speechLocale": "en-US",
    "beepTimeout": 30,
    "ifMachineNotifyAfter": "wordCount"
  },
  "tags": [
    "text"
  ]
}

{
  "id": "123e4567-e89b-12d3-a456-426614174000",
  "channelId": "123e4567-e89b-12d3-a456-426614174000",
  "from": "text",
  "to": "text",
  "originator": {
    "contact": {
      "id": "text",
      "identifierKey": "text",
      "identifierValue": "text"
    },
    "number": {
      "type": "pstn",
      "number": "text",
      "anonymous": true,
      "callerIdName": "text",
      "identity": "text",
      "countryIsoCode": "text",
      "pstnNumberType": "text"
    }
  },
  "receiver": {
    "contact": {
      "id": "text",
      "identifierKey": "text",
      "identifierValue": "text"
    },
    "number": {
      "type": "pstn",
      "number": "text",
      "anonymous": true,
      "callerIdName": "text",
      "identity": "text",
      "countryIsoCode": "text",
      "pstnNumberType": "text"
    }
  },
  "parentId": "123e4567-e89b-12d3-a456-426614174000",
  "direction": "incoming",
  "status": "accepted",
  "reason": "text",
  "type": "pstn",
  "duration": 1,
  "hangupCauseCode": 1,
  "hangupSource": "callee",
  "hangupSipCode": "text",
  "createdAt": "2026-02-05T01:24:01.128Z",
  "updatedAt": "2026-02-05T01:24:01.128Z",
  "ringingAt": "2026-02-05T01:24:01.128Z",
  "answeredAt": "2026-02-05T01:24:01.128Z",
  "endedAt": "2026-02-05T01:24:01.128Z",
  "scheduledFor": "2026-02-05T01:24:01.128Z",
  "callFlow": {
    "id": "123e4567-e89b-12d3-a456-426614174000",
    "commands": [
      {
        "id": "123e4567-e89b-12d3-a456-426614174000",
        "callId": "123e4567-e89b-12d3-a456-426614174000",
        "callFlowId": "123e4567-e89b-12d3-a456-426614174000",
        "status": "text",
        "command": "text",
        "conditions": [
          {
            "variable": "keys",
            "operator": "eq",
            "value": "text"
          }
        ]
      }
    ]
  },
  "notification": {
    "url": "text"
  },
  "qualityInsights": {
    "mos": "text",
    "pdd": "text"
  },
  "sipInsights": {
    "hangupSipCode": "text",
    "edgeRegion": "text",
    "providerName": "text",
    "userAgent": "text",
    "remoteSignallingIp": "text",
    "remoteMediaIp": "text"
  },
  "amdResult": {
    "result": "human",
    "speech": "text",
    "locale": "text"
  },
  "sipType": "elastic",
  "tags": [
    "text"
  ]
}

Example 1: Initiate an outbound call, play an announcement and hangup

Request Headers

curl -X POST "https://api.bird.com/workspaces/:workspaceId/channels/:channelId/calls" \
     -H 'Authorization: AccessKey YOUR_SECRET_TOKEN`

Request Body

Response

Example 2: Initiate an outbound call with TTS

Request Headers

curl -X POST "https://api.bird.com/workspaces/:workspaceId/channels/:channelId/calls \
     -H 'Authorization: AccessKey YOUR_SECRET_TOKEN'

Request Body

Response