Update a call

Update an active call resource. You can use this request to do additional actions:

It can also be used to update the callFlow of the call. Commands of the new callFlow will be executed after the Patch.

Update call status

Check bellow the available call status.

 status:
    type: string
    nullable: true
    enum:
      - completed

CallFlowCommand

Check bellow the available commands when initiating an outbound call. In order to assess the options of each command, you may explore each command section.

type: string
enum:
  - answer
  - hangup
  - playback
  - say
  - gather
  - record
  - bridge
  - pause
  - ringing

Example 1: Update a call by answering

curl -X "PATCH" "https://nest.messagebird.one/workspaces/8bc02f53-87ac-48d2-b4fd-c2cf856a305f/channels/3fa85f64-5717-4562-b3fc-2c963f66afa6
/calls/3fa85f64-5717-4562-b3fc-2c963f66afa6" \
     -H 'Authorization: Bearer {Token}'

{
  "status": "completed",
  "callFlow": [
    {
      "command": "answer",
      "options": {
        "media": [
          "string"
        ],
        "loop": 0,
        "timeout": 0
      }
    }
  ]
}

{
  "id": "3fa85f64-5717-4562-b3fc-2c963f66afa6",
  "channelId": "3fa85f64-5717-4562-b3fc-2c963f66afa6",
  "from": "string",
  "to": "string",
  "originator": {
    "contact": {
      "id": "string",
      "identifierKey": "string",
      "identifierValue": "string"
    },
    "number": {
      "type": "pstn",
      "number": "string",
      "anonymous": true,
      "callerIdName": "string",
      "identity": "string",
      "countryIsoCode": "string",
      "pstnNumberType": "string"
    }
  },
  "direction": "incoming",
  "status": "accepted",
  "reason": "string",
  "type": "pstn",
  "duration": 0,
  "hangupCauseCode": 0,
  "hangupSource": "callee",
  "hangupSipCode": "string",
  "createdAt": "2023-10-25T14:36:18.575Z",
  "updatedAt": "2023-10-25T14:36:18.575Z",
  "ringingAt": "2023-10-25T14:36:18.575Z",
  "answeredAt": "2023-10-25T14:36:18.575Z",
  "endedAt": "2023-10-25T14:36:18.575Z",
  "callFlow": {
    "commands": [
      {
        "callFlowId": "3fa85f64-5717-4562-b3fc-2c963f66afa6",
        "status": "string",
        "command": "string"
      }
    ]
  },
  "qualityInsights": {
    "mos": "string",
    "pdd": "string"
  },
  "sipInsights": {
    "hangupSipCode": "string",
    "edgeRegion": "string",
    "providerName": "string",
    "userAgent": "string",
    "remoteSignallingIp": "string",
    "remoteMediaIp": "string"
  }
}

Example 2: Update a call by sending ringing, pause for 2 seconds, answer and play an announcement

curl -X "PATCH" "https://nest.messagebird.one/workspaces/8bc02f53-87ac-48d2-b4fd-c2cf856a305f/channels/3fa85f64-5717-4562-b3fc-2c963f66afa6
/calls/3fa85f64-5717-4562-b3fc-2c963f66afa6" \
     -H 'Authorization: Bearer {Token}'

{
  "callFlow": [
    {
      "command": "ringing"
    },
    {
      "command": "pause",
      "options": {
        "pauseSeconds": 2
      }
    },
    {
      "command": "answer"
    },
    {
      "command": "say",
      "options": {
        "text": "Sorry, we don't have available agents now. Please call later. GoodBye.",
        "locale": "en-GB",
        "voice": "male"
      }
    },
    {
      "command": "hangup"
    }
  ]
}

{
  "id": "a78dd93c-08fb-450b-8651-0def9cf77cf9",
  "channelId": "db53c357-92e3-4f3d-babe-159573940a50",
  "originator": {
    "contact": {
      "id": "1ea5d8c8-3f5e-4cc0-bb92-47b099d317c0",
      "identifierKey": "phonenumber",
      "identifierValue": "+351910648518"
    },
    "number": {
      "type": "pstn",
      "number": "+351910648518",
      "callerIdName": "Jose G",
      "countryIsoCode": "PT"
    }
  },
  "receiver": {
    "number": {
      "type": "pstn",
      "number": "+3197058016589",
      "countryIsoCode": "NL"
    }
  },
  "from": "+351910648518",
  "to": "+3197058016589",
  "direction": "incoming",
  "status": "starting",
  "type": "pstn",
  "duration": 0,
  "callFlow": {
    "id": "c4b84cee-66bb-4f1f-b43c-4b63be02ef84",
    "commands": [
      {
        "id": "2c27c266-856d-4ae2-abfe-19a3388bdfaf",
        "callId": "a78dd93c-08fb-450b-8651-0def9cf77cf9",
        "command": "ringing",
        "status": "accepted",
        "callFlowId": "c4b84cee-66bb-4f1f-b43c-4b63be02ef84"
      },
      {
        "id": "f39efa8f-5c8e-40f1-99a2-9b3eab040734",
        "callId": "a78dd93c-08fb-450b-8651-0def9cf77cf9",
        "command": "pause",
        "status": "accepted",
        "callFlowId": "c4b84cee-66bb-4f1f-b43c-4b63be02ef84"
      },
      {
        "id": "1d093dc0-3646-49d5-9125-939da797961a",
        "callId": "a78dd93c-08fb-450b-8651-0def9cf77cf9",
        "command": "answer",
        "status": "accepted",
        "callFlowId": "c4b84cee-66bb-4f1f-b43c-4b63be02ef84"
      },
      {
        "id": "57f960c6-455f-4884-b4de-fc017c0f1be3",
        "callId": "a78dd93c-08fb-450b-8651-0def9cf77cf9",
        "command": "say",
        "status": "accepted",
        "callFlowId": "c4b84cee-66bb-4f1f-b43c-4b63be02ef84"
      },
      {
        "id": "cf8a8557-f3ba-41a5-a21f-2543f7268380",
        "callId": "a78dd93c-08fb-450b-8651-0def9cf77cf9",
        "command": "hangup",
        "status": "accepted",
        "callFlowId": "c4b84cee-66bb-4f1f-b43c-4b63be02ef84"
      }
    ]
  },
  "createdAt": "2024-03-01T16:46:50.158Z",
  "updatedAt": "2024-03-01T16:46:50.45Z"
}

Last updated 1 year ago

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PATCH /workspaces/{workspaceId}/channels/{channelId}/calls/{callId} HTTP/1.1 Host: Authorization: Bearer jwt Content-Type: application/json Accept: */* Content-Length: 135 { "status": "completed", "callFlow": [ { "command": "answer", "options": {}, "conditions": [ { "variable": "keys", "operator": "eq", "value": "text" } ] } ] }

{ "id": "123e4567-e89b-12d3-a456-426614174000", "channelId": "123e4567-e89b-12d3-a456-426614174000", "from": "text", "to": "text", "originator": { "contact": { "id": "text", "identifierKey": "text", "identifierValue": "text" }, "number": { "type": "pstn", "number": "text", "anonymous": true, "callerIdName": "text", "identity": "text", "countryIsoCode": "text", "pstnNumberType": "text" } }, "receiver": { "contact": { "id": "text", "identifierKey": "text", "identifierValue": "text" }, "number": { "type": "pstn", "number": "text", "anonymous": true, "callerIdName": "text", "identity": "text", "countryIsoCode": "text", "pstnNumberType": "text" } }, "parentId": "123e4567-e89b-12d3-a456-426614174000", "direction": "incoming", "status": "accepted", "reason": "text", "type": "pstn", "duration": 1, "hangupCauseCode": 1, "hangupSource": "callee", "hangupSipCode": "text", "createdAt": "2025-04-25T01:23:38.140Z", "updatedAt": "2025-04-25T01:23:38.140Z", "ringingAt": "2025-04-25T01:23:38.140Z", "answeredAt": "2025-04-25T01:23:38.140Z", "endedAt": "2025-04-25T01:23:38.140Z", "scheduledFor": "2025-04-25T01:23:38.140Z", "callFlow": { "id": "123e4567-e89b-12d3-a456-426614174000", "commands": [ { "id": "123e4567-e89b-12d3-a456-426614174000", "callId": "123e4567-e89b-12d3-a456-426614174000", "callFlowId": "123e4567-e89b-12d3-a456-426614174000", "status": "text", "command": "text", "conditions": [ { "variable": "keys", "operator": "eq", "value": "text" } ] } ] }, "notification": { "url": "text" }, "qualityInsights": { "mos": "text", "pdd": "text" }, "sipInsights": { "hangupSipCode": "text", "edgeRegion": "text", "providerName": "text", "userAgent": "text", "remoteSignallingIp": "text", "remoteMediaIp": "text" }, "amdResult": { "result": "human", "speech": "text", "locale": "text" }, "sipType": "elastic", "tags": [ "text" ] }