> For the complete documentation index, see [llms.txt](https://docs.bird.com/api/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.bird.com/api/voice-api/voice-calls-api/get-a-call.md).

# Get a call

GET a call details from a specific voice channel.

## Get channel call

> Get a channel call

```json
{"openapi":"3.0.3","info":{"title":"Channels","version":"v1"},"tags":[],"servers":[{"url":"https://api.bird.com","description":"Production API"}],"security":[{"accessKey":[]}],"components":{"securitySchemes":{"accessKey":{"description":"Uses the Authorization header: 'AccessKey ' followed by your access key token","scheme":"AccessKey","type":"http"}},"schemas":{"Call":{"type":"object","title":"ChannelCall","additionalProperties":false,"properties":{"id":{"type":"string","format":"uuid"},"channelId":{"type":"string","format":"uuid"},"from":{"type":"string"},"to":{"type":"string"},"originator":{"$ref":"#/components/schemas/CallIdentifier"},"receiver":{"$ref":"#/components/schemas/CallIdentifier"},"parentId":{"type":"string","format":"uuid"},"direction":{"$ref":"#/components/schemas/Direction"},"status":{"$ref":"#/components/schemas/channels.call_status"},"reason":{"type":"string"},"type":{"$ref":"#/components/schemas/CallType"},"duration":{"type":"integer"},"hangupCauseCode":{"type":"integer"},"hangupSource":{"$ref":"#/components/schemas/HangupSource"},"hangupSipCode":{"type":"string"},"createdAt":{"type":"string","format":"date-time"},"updatedAt":{"type":"string","format":"date-time"},"ringingAt":{"type":"string","format":"date-time"},"answeredAt":{"type":"string","format":"date-time"},"endedAt":{"type":"string","format":"date-time"},"scheduledFor":{"type":"string","format":"date-time"},"callFlow":{"$ref":"#/components/schemas/CallFlow"},"notification":{"$ref":"#/components/schemas/CallNotification"},"qualityInsights":{"$ref":"#/components/schemas/CallQualityInsights"},"sipInsights":{"$ref":"#/components/schemas/CallSipInsights"},"amdResult":{"$ref":"#/components/schemas/AmdResult"},"sipType":{"$ref":"#/components/schemas/SIPType"},"tags":{"$ref":"#/components/schemas/CallTags"}},"required":["id","channelId","from","to","originator","receiver","status","type","direction","createdAt","updatedAt"]},"CallIdentifier":{"type":"object","title":"ChannelCallOriginatorOrReceiver","additionalProperties":false,"properties":{"contact":{"$ref":"#/components/schemas/CallContact"},"number":{"$ref":"#/components/schemas/Number"}},"required":["number"]},"CallContact":{"type":"object","title":"CallContact","additionalProperties":false,"properties":{"id":{"type":"string"},"identifierKey":{"type":"string"},"identifierValue":{"type":"string"}},"required":["id","identifierKey","identifierValue"]},"Number":{"type":"object","title":"number","additionalProperties":false,"properties":{"type":{"$ref":"#/components/schemas/CallType"},"number":{"type":"string"},"anonymous":{"type":"boolean"},"callerIdName":{"type":"string"},"identity":{"type":"string"},"countryIsoCode":{"type":"string"},"pstnNumberType":{"type":"string"}},"required":["type","number"]},"CallType":{"type":"string","enum":["pstn","sip","webrtc"]},"Direction":{"type":"string","enum":["incoming","outgoing"]},"channels.call_status":{"enum":["accepted","starting","ringing","ongoing","completed","busy","no-answer","failed","cancelled","scheduled"],"type":"string"},"HangupSource":{"type":"string","nullable":true,"enum":["callee","caller","api","timeout","media-timeout","none"]},"CallFlow":{"type":"object","title":"CallFlow","additionalProperties":false,"nullable":true,"properties":{"id":{"type":"string","format":"uuid"},"commands":{"type":"array","items":{"$ref":"#/components/schemas/CallCommandResponse"}}}},"CallCommandResponse":{"type":"object","title":"CallCommandResponse","additionalProperties":false,"properties":{"id":{"type":"string","format":"uuid"},"callId":{"type":"string","format":"uuid"},"callFlowId":{"nullable":true,"type":"string","format":"uuid"},"status":{"type":"string"},"command":{"type":"string"},"conditions":{"type":"array","items":{"$ref":"#/components/schemas/CallFlowCommandCondition"}}}},"CallFlowCommandCondition":{"type":"object","title":"Conditions for command","additionalProperties":false,"properties":{"variable":{"type":"string","enum":["keys","speech"]},"operator":{"type":"string","enum":["eq","ne","==","!=","contains"]},"value":{"type":"string"}}},"CallNotification":{"type":"object","title":"CallNotification","additionalProperties":false,"properties":{"url":{"type":"string"}}},"CallQualityInsights":{"type":"object","title":"qualityInsights","additionalProperties":false,"properties":{"mos":{"type":"string"},"pdd":{"type":"string"}}},"CallSipInsights":{"type":"object","title":"signallingInsights","additionalProperties":false,"properties":{"hangupSipCode":{"type":"string"},"edgeRegion":{"type":"string"},"providerName":{"type":"string"},"userAgent":{"type":"string"},"remoteSignallingIp":{"type":"string"},"remoteMediaIp":{"type":"string"}}},"AmdResult":{"type":"object","title":"AmdResult","additionalProperties":false,"properties":{"result":{"type":"string","enum":["human","machine","noSpeech","beep","unknown"]},"speech":{"type":"string"},"locale":{"type":"string"}}},"SIPType":{"type":"string","enum":["elastic","byoc","forward"]},"CallTags":{"type":"array","description":"Tags to associate with the call. Tags are converted to lower case and tags\nthat do not exist are automatically created. You can view your created tags\nin the UI. You can specify up to 10 tags per call.\n","maxItems":10,"items":{"$ref":"#/components/schemas/TagName"}},"TagName":{"type":"string","title":"TagName","pattern":"^[a-zA-Z0-9-_ ]+$","minLength":1,"maxLength":50,"description":"Tag name. Must be between 1 and 50 characters and must only contain\nalphanumeric characters, hyphens, underscores, and spaces."},"error.detailed":{"additionalProperties":false,"description":"An error returned from the API that includes additional details about the error. The `details` property can contain any additional information about the error that may be helpful for debugging or understanding the error.\n","properties":{"code":{"description":"A unique code that identifies the error. This code can be used to programmatically identify the error.","minLength":3,"type":"string"},"details":{"additionalProperties":true,"description":"Any additional information about the error that may be helpful for debugging or understanding the error.","type":"object"},"message":{"description":"A human-readable message that describes the error.","minLength":1,"type":"string"}},"required":["code","message"],"title":"DetailedError","type":"object"}},"responses":{"requestError":{"content":{"application/json":{"schema":{"$ref":"#/components/schemas/error.detailed"}}},"description":"An error"}}},"paths":{"/workspaces/{workspaceId}/channels/{channelId}/calls/{callId}":{"get":{"summary":"Get channel call","operationId":"getChannelCall","description":"Get a channel call","tags":["channel_call"],"responses":{"200":{"description":"OK","content":{"application/json":{"schema":{"$ref":"#/components/schemas/Call"}}}},"404":{"$ref":"#/components/responses/requestError"}}}}}}
```

### Example 1: Get a call from a workspace and a channel

{% tabs %}
{% tab title="Request Headers" %}

```
curl "/workspaces/{workspaceId}/channels/{channelId}/calls/{channelId}" \
     -H 'Authorization: AccessKey YOUR_SECRET_TOKEN'
```

{% endtab %}

{% tab title="Request Body" %}

```
// N/A
```

{% endtab %}

{% tab title="Response" %}

```
{
  "id": "6b6f6675-2992-4959-b875-66001e442423",
  "channelId": "7c8f344a-4fc1-40b7-99a0-91a57b3ef365",
  "originator": {
    "contact": {
      "id": "408ce24d-25b3-47b7-b273-05ff96d6d5ad",
      "identifierKey": "phonenumber",
      "identifierValue": "+351211123123"
    },
    "number": {
      "type": "pstn",
      "number": "+351211123123",
      "callerIdName": "PRD",
      "countryIsoCode": "PT"
    }
  },
  "receiver": {
    "number": {
      "type": "pstn",
      "number": "+3197004499437",
      "countryIsoCode": "NL"
    }
  },
  "from": "+351211123123",
  "to": "+3197004499437",
  "direction": "incoming",
  "status": "no-answer",
  "type": "pstn",
  "duration": 0,
  "hangupCauseCode": 16,
  "hangupSource": "none",
  "sipInsights": {
    "hangupSipCode": "487"
  },
  "qualityInsights": {
    "mos": "0.00",
    "pdd": "0.00"
  },
  "createdAt": "2024-02-28T16:54:33.241Z",
  "updatedAt": "2024-02-28T16:54:34.465Z",
  "endedAt": "2024-02-28T16:54:33.264Z"
}
```

{% endtab %}
{% endtabs %}


---

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```
GET https://docs.bird.com/api/voice-api/voice-calls-api/get-a-call.md?ask=<question>&goal=<endgoal>
```

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