Get a call

GET a call details from a specific voice channel.

Get channel call

get

Get a channel call

Authorizations

useraccessKey

Path parameters

workspaceIdstring · uuidRequired

The ID of the workspace

callIdstring · uuidRequired

The ID for a call

channelIdstring · uuidRequired

The ID for a channel

Responses

200

OK

application/json

404

The request did not pass validation

application/json

get

HTTPcURLJavaScriptPython

GET /workspaces/{workspaceId}/channels/{channelId}/calls/{callId} HTTP/1.1
Host: 
Authorization: Bearer jwt
Accept: */*

{
  "id": "123e4567-e89b-12d3-a456-426614174000",
  "channelId": "123e4567-e89b-12d3-a456-426614174000",
  "from": "text",
  "to": "text",
  "originator": {
    "contact": {
      "id": "text",
      "identifierKey": "text",
      "identifierValue": "text"
    },
    "number": {
      "type": "pstn",
      "number": "text",
      "anonymous": true,
      "callerIdName": "text",
      "identity": "text",
      "countryIsoCode": "text",
      "pstnNumberType": "text"
    }
  },
  "receiver": {
    "contact": {
      "id": "text",
      "identifierKey": "text",
      "identifierValue": "text"
    },
    "number": {
      "type": "pstn",
      "number": "text",
      "anonymous": true,
      "callerIdName": "text",
      "identity": "text",
      "countryIsoCode": "text",
      "pstnNumberType": "text"
    }
  },
  "parentId": "123e4567-e89b-12d3-a456-426614174000",
  "direction": "incoming",
  "status": "accepted",
  "reason": "text",
  "type": "pstn",
  "duration": 1,
  "hangupCauseCode": 1,
  "hangupSource": "callee",
  "hangupSipCode": "text",
  "createdAt": "2025-07-04T00:23:47.950Z",
  "updatedAt": "2025-07-04T00:23:47.950Z",
  "ringingAt": "2025-07-04T00:23:47.950Z",
  "answeredAt": "2025-07-04T00:23:47.950Z",
  "endedAt": "2025-07-04T00:23:47.950Z",
  "scheduledFor": "2025-07-04T00:23:47.950Z",
  "callFlow": {
    "id": "123e4567-e89b-12d3-a456-426614174000",
    "commands": [
      {
        "id": "123e4567-e89b-12d3-a456-426614174000",
        "callId": "123e4567-e89b-12d3-a456-426614174000",
        "callFlowId": "123e4567-e89b-12d3-a456-426614174000",
        "status": "text",
        "command": "text",
        "conditions": [
          {
            "variable": "keys",
            "operator": "eq",
            "value": "text"
          }
        ]
      }
    ]
  },
  "notification": {
    "url": "text"
  },
  "qualityInsights": {
    "mos": "text",
    "pdd": "text"
  },
  "sipInsights": {
    "hangupSipCode": "text",
    "edgeRegion": "text",
    "providerName": "text",
    "userAgent": "text",
    "remoteSignallingIp": "text",
    "remoteMediaIp": "text"
  },
  "amdResult": {
    "result": "human",
    "speech": "text",
    "locale": "text"
  },
  "sipType": "elastic",
  "tags": [
    "text"
  ]
}

Example 1: Get a call from a workspace and a channel

Request Headers

curl "/workspaces/{workspaceId}/channels/{channelId}/calls/{channelId}" \
     -H 'Authorization: Bearer {Token}'

Request Body

// N/A

Response

{
  "id": "6b6f6675-2992-4959-b875-66001e442423",
  "channelId": "7c8f344a-4fc1-40b7-99a0-91a57b3ef365",
  "originator": {
    "contact": {
      "id": "408ce24d-25b3-47b7-b273-05ff96d6d5ad",
      "identifierKey": "phonenumber",
      "identifierValue": "[phone]"
    },
    "number": {
      "type": "pstn",
      "number": "[phone]",
      "callerIdName": "PRD",
      "countryIsoCode": "PT"
    }
  },
  "receiver": {
    "number": {
      "type": "pstn",
      "number": "[phone]",
      "countryIsoCode": "NL"
    }
  },
  "from": "[phone]",
  "to": "[phone]",
  "direction": "incoming",
  "status": "no-answer",
  "type": "pstn",
  "duration": 0,
  "hangupCauseCode": 16,
  "hangupSource": "none",
  "sipInsights": {
    "hangupSipCode": "487"
  },
  "qualityInsights": {
    "mos": "0.00",
    "pdd": "0.00"
  },
  "createdAt": "2024-02-28T16:54:33.241Z",
  "updatedAt": "2024-02-28T16:54:34.465Z",
  "endedAt": "2024-02-28T16:54:33.264Z"
}