# Routing Queues ## List routing queues > Retrieve list of routing queues ```json {"openapi":"3.0.3","info":{"title":"Collaboration","version":"v1"},"tags":[{"description":"Manage routing queues","name":"routing_queue"}],"security":[{"user":[]},{"accessKey":[]}],"components":{"securitySchemes":{"user":{"description":"Provide the token that is returned upon login","scheme":"bearer","type":"http","bearerFormat":"jwt"},"accessKey":{"description":"Uses the Authorization header: 'AccessKey ' followed by your access key token","scheme":"AccessKey","type":"http"}},"parameters":{"pagination.param.limit":{"description":"Limits the number of results to return.","in":"query","name":"limit","schema":{"default":25,"maximum":100,"type":"integer"}},"pagination.param.pageToken":{"description":"The cursor that keeps track of the current position in the results.","in":"query","name":"pageToken","schema":{"type":"string"}},"pagination.param.reverse":{"description":"Reverses the order in which the results are returned.","in":"query","name":"reverse","schema":{"default":false,"type":"boolean"}}},"schemas":{"RoutingQueueList":{"type":"object","additionalProperties":false,"required":["results"],"properties":{"results":{"type":"array","items":{"$ref":"#/components/schemas/RoutingQueue"}}}},"RoutingQueue":{"type":"object","additionalProperties":false,"required":["id","workspaceId","name","description","priority","teams"],"properties":{"id":{"type":"string","format":"uuid"},"workspaceId":{"type":"string","format":"uuid"},"name":{"type":"string","minLength":1,"maxLength":255},"description":{"type":"string"},"priority":{"type":"integer","minimum":0,"maximum":100},"teams":{"type":"array","items":{"$ref":"#/components/schemas/RoutingQueueTeam"}},"queuedItems":{"properties":{"email":{"type":"array","items":{"$ref":"#/components/schemas/QueueItem"}},"messaging":{"type":"array","items":{"$ref":"#/components/schemas/QueueItem"}},"voice":{"type":"array","items":{"$ref":"#/components/schemas/QueueItem"}}}},"createdAt":{"type":"string","format":"date-time"},"updatedAt":{"type":"string","format":"date-time"}}},"RoutingQueueTeam":{"type":"object","additionalProperties":false,"required":["type","ids"],"properties":{"type":{"type":"string","description":"Type of the team","enum":["primary","secondary"]},"ids":{"type":"array","description":"List of Team IDs","items":{"type":"string","format":"uuid"}}}},"QueueItem":{"required":["rootItemId","capacityType","QueuedAt"],"properties":{"rootItemId":{"type":"string","format":"uuid"},"capacityType":{"type":"string"},"QueuedAt":{"type":"string","format":"date-time"}}},"pagination":{"properties":{"nextPageToken":{"description":"The token that can be passed as pageToken in URL to retrieve the next set of results. If missing, no more results to display.","type":"string"},"total":{"description":"The total number of results across all pages.","type":"integer"}},"type":"object"}}},"paths":{"/workspaces/{workspaceId}/inbox/routing-queues":{"get":{"description":"Retrieve list of routing queues","operationId":"listRoutingQueues","parameters":[{"$ref":"#/components/parameters/pagination.param.limit"},{"$ref":"#/components/parameters/pagination.param.pageToken"},{"$ref":"#/components/parameters/pagination.param.reverse"}],"responses":{"200":{"content":{"application/json":{"schema":{"allOf":[{"$ref":"#/components/schemas/RoutingQueueList"},{"$ref":"#/components/schemas/pagination"}]}}},"description":"OK"}},"summary":"List routing queues","tags":["routing_queue"]}}}} ``` ## Create a routing queue > Create a new routing queue ```json {"openapi":"3.0.3","info":{"title":"Collaboration","version":"v1"},"tags":[{"description":"Manage routing queues","name":"routing_queue"}],"security":[{"user":[]},{"accessKey":[]}],"components":{"securitySchemes":{"user":{"description":"Provide the token that is returned upon login","scheme":"bearer","type":"http","bearerFormat":"jwt"},"accessKey":{"description":"Uses the Authorization header: 'AccessKey ' followed by your access key token","scheme":"AccessKey","type":"http"}},"schemas":{"CreateRoutingQueue":{"type":"object","additionalProperties":false,"required":["name","priority","teams"],"properties":{"name":{"type":"string","minLength":1,"maxLength":255},"description":{"type":"string"},"priority":{"type":"integer","minimum":0,"maximum":100},"teams":{"type":"array","minItems":1,"items":{"$ref":"#/components/schemas/RoutingQueueTeam"}}}},"RoutingQueueTeam":{"type":"object","additionalProperties":false,"required":["type","ids"],"properties":{"type":{"type":"string","description":"Type of the team","enum":["primary","secondary"]},"ids":{"type":"array","description":"List of Team IDs","items":{"type":"string","format":"uuid"}}}},"RoutingQueue":{"type":"object","additionalProperties":false,"required":["id","workspaceId","name","description","priority","teams"],"properties":{"id":{"type":"string","format":"uuid"},"workspaceId":{"type":"string","format":"uuid"},"name":{"type":"string","minLength":1,"maxLength":255},"description":{"type":"string"},"priority":{"type":"integer","minimum":0,"maximum":100},"teams":{"type":"array","items":{"$ref":"#/components/schemas/RoutingQueueTeam"}},"queuedItems":{"properties":{"email":{"type":"array","items":{"$ref":"#/components/schemas/QueueItem"}},"messaging":{"type":"array","items":{"$ref":"#/components/schemas/QueueItem"}},"voice":{"type":"array","items":{"$ref":"#/components/schemas/QueueItem"}}}},"createdAt":{"type":"string","format":"date-time"},"updatedAt":{"type":"string","format":"date-time"}}},"QueueItem":{"required":["rootItemId","capacityType","QueuedAt"],"properties":{"rootItemId":{"type":"string","format":"uuid"},"capacityType":{"type":"string"},"QueuedAt":{"type":"string","format":"date-time"}}},"error.detailed":{"additionalProperties":false,"description":"An error returned from the API that includes additional details about the error. 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Items on the queue will be un-queued, then queue will be deleted. ```json {"openapi":"3.0.3","info":{"title":"Collaboration","version":"v1"},"tags":[{"description":"Manage routing queues","name":"routing_queue"}],"security":[{"user":[]},{"accessKey":[]}],"components":{"securitySchemes":{"user":{"description":"Provide the token that is returned upon login","scheme":"bearer","type":"http","bearerFormat":"jwt"},"accessKey":{"description":"Uses the Authorization header: 'AccessKey ' followed by your access key token","scheme":"AccessKey","type":"http"}},"responses":{"error.response.not_found":{"content":{"application/json":{"schema":{"$ref":"#/components/schemas/error.detailed"}}},"description":"The requested resource was not found."}},"schemas":{"error.detailed":{"additionalProperties":false,"description":"An error returned from the API that includes additional details about the error. 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Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.