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Routing Queues

List routing queues

get

Retrieve list of routing queues

Authorizations
Path parameters
workspaceIdstringRequired
Query parameters
limitinteger · min: 1 · max: 100Optional

Limits the number of results to return

Default: 10
pageTokenstring · max: 8000Optional

Pagination token that keeps of track of the current position in the list

reversebooleanOptional

Order in which to retrieve the results

Default: false
Responses
200
OK
application/json
Responseall of
get
GET /workspaces/{workspaceId}/inbox/routing-queues HTTP/1.1
Host: 
Authorization: Bearer jwt
Accept: */*
200

OK

{
  "results": [
    {
      "id": "123e4567-e89b-12d3-a456-426614174000",
      "workspaceId": "123e4567-e89b-12d3-a456-426614174000",
      "name": "text",
      "description": "text",
      "priority": 1,
      "teams": [
        {
          "type": "primary",
          "ids": [
            "123e4567-e89b-12d3-a456-426614174000"
          ]
        }
      ],
      "queuedItems": {
        "email": [],
        "messaging": [],
        "voice": []
      },
      "createdAt": "2025-07-01T17:40:53.455Z",
      "updatedAt": "2025-07-01T17:40:53.455Z"
    }
  ],
  "nextPageToken": "text",
  "total": 1
}

Create a routing queue

post

Create a new routing queue

Authorizations
Path parameters
workspaceIdstringRequired
Body
namestring · min: 1 · max: 255Required
descriptionstringOptional
priorityinteger · max: 100Required
Responses
201
created
application/json
post
POST /workspaces/{workspaceId}/inbox/routing-queues HTTP/1.1
Host: 
Authorization: Bearer jwt
Content-Type: application/json
Accept: */*
Content-Length: 125

{
  "name": "text",
  "description": "text",
  "priority": 1,
  "teams": [
    {
      "type": "primary",
      "ids": [
        "123e4567-e89b-12d3-a456-426614174000"
      ]
    }
  ]
}
{
  "id": "123e4567-e89b-12d3-a456-426614174000",
  "workspaceId": "123e4567-e89b-12d3-a456-426614174000",
  "name": "text",
  "description": "text",
  "priority": 1,
  "teams": [
    {
      "type": "primary",
      "ids": [
        "123e4567-e89b-12d3-a456-426614174000"
      ]
    }
  ],
  "queuedItems": {
    "email": [],
    "messaging": [],
    "voice": []
  },
  "createdAt": "2025-07-01T17:40:53.455Z",
  "updatedAt": "2025-07-01T17:40:53.455Z"
}

Get routing queue

get

Retrieves Routing queue.

Authorizations
Path parameters
workspaceIdstringRequired
routingQueueIdstringRequired
Responses
200
ok
application/json
get
GET /workspaces/{workspaceId}/inbox/routing-queues/{routingQueueId} HTTP/1.1
Host: 
Authorization: Bearer jwt
Accept: */*

{
  "id": "123e4567-e89b-12d3-a456-426614174000",
  "workspaceId": "123e4567-e89b-12d3-a456-426614174000",
  "name": "text",
  "description": "text",
  "priority": 1,
  "teams": [
    {
      "type": "primary",
      "ids": [
        "123e4567-e89b-12d3-a456-426614174000"
      ]
    }
  ],
  "queuedItems": {
    "email": [],
    "messaging": [],
    "voice": []
  },
  "createdAt": "2025-07-01T17:40:53.455Z",
  "updatedAt": "2025-07-01T17:40:53.455Z"
}

Update a Routing queue

patch

Modify the details of a specific routing queue.

Authorizations
Path parameters
workspaceIdstringRequired
routingQueueIdstringRequired
Body
namestring · min: 1 · max: 255Optional
descriptionstringOptional
priorityinteger · max: 100Optional
Responses
200
Updated
application/json
patch
PATCH /workspaces/{workspaceId}/inbox/routing-queues/{routingQueueId} HTTP/1.1
Host: 
Authorization: Bearer jwt
Content-Type: application/json
Accept: */*
Content-Length: 125

{
  "name": "text",
  "description": "text",
  "priority": 1,
  "teams": [
    {
      "type": "primary",
      "ids": [
        "123e4567-e89b-12d3-a456-426614174000"
      ]
    }
  ]
}
{
  "id": "123e4567-e89b-12d3-a456-426614174000",
  "workspaceId": "123e4567-e89b-12d3-a456-426614174000",
  "name": "text",
  "description": "text",
  "priority": 1,
  "teams": [
    {
      "type": "primary",
      "ids": [
        "123e4567-e89b-12d3-a456-426614174000"
      ]
    }
  ],
  "queuedItems": {
    "email": [],
    "messaging": [],
    "voice": []
  },
  "createdAt": "2025-07-01T17:40:53.455Z",
  "updatedAt": "2025-07-01T17:40:53.455Z"
}

Delete a Routing queue

delete

Delete a Routing queue. Items on the queue will be un-queued, then queue will be deleted.

Authorizations
Path parameters
workspaceIdstringRequired
routingQueueIdstringRequired
Responses
204
Deleted
delete
DELETE /workspaces/{workspaceId}/inbox/routing-queues/{routingQueueId} HTTP/1.1
Host: 
Authorization: Bearer jwt
Accept: */*

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