Conversations messaging

Conversations represent a sequence of messages with a set of participants. In the following APIs, you can manage messages belonging to a conversation.

Handling messages from the perspective of a conversation can be more convenient because it gives you the full context of a contact's interactions, they might have started off interacting with a flow and then gotten transferred to a customer service agent, so a conversation paints the full picture of their journey by aggregating all messages sent to and from the contact.

API Reference Guide

1. Create conversation message

2. List conversation messages

3. Get conversation message

4. Update conversation message

5. Delete conversation message

6. Create pre-signed upload