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Sending Emails

In order to send an Email message, you must have an active Email channel and perform a HTTP request to the following endpoint with a valid access key.

Examples:

Send a message

Send a message to a channel

POST/workspaces/{workspaceId}/channels/{channelId}/messages
Authorization
Path parameters
workspaceId*string (uuid)

The ID of the workspace

channelId*string (uuid)

The ID for a channel

Body
senderSender (object)
receiver*Receiver (object)
referenceReference (string)
templatenullable Template (object)
metaMeta (object)
replyToReplyTo (object)
bodyMessageBody
notificationChannelNotification
capFrequencyboolean

If set to true, the frequency capping settings of the platform will be used to either allow or reject the message to a contact. Can only be set to true if the message is sent to a contact and .meta.extraInformation.useCase is marketing.

enableLinkTrackingboolean

If set to true and message is a test/campaign message, web tracking parameters will be appended to the links in the message.

ignoreQuietHoursboolean

If set to true, quiet hours settings will be ignored and the message will be sent as soon as possible.

tagsTags (array of Name-3 (string))

Tags to associate with the message. Tags are converted to lower case and tags that do not exist are automatically created. You can view your created tags in the UI. You can specify up to 10 tags per message.

shortLinksnullable ShortLinks (object)

SMS link shortening options. When using templates, please refer to the template level shortLinks instead.

scheduledForScheduledFor (string (date-time))

Scheduled time to send message at. Must be formated as RFC3339 timestamp. When set, the message status will be scheduled until it's sent. Messages scheduled for a time in the past or within 10 minutes of the request may be sent immediately. Messages scheduled farther than 35 days will be rejected.

validityValidity (integer)

Validity determines for how many seconds a message is valid. If none is provided, the channel message type will be used to determine it. A promotional, conversational or transactional channel message is valid for 36 hours (129600 seconds). A message sent from a 2FA channel is valid for 10 minutes (600 seconds).

any of
Response

Message was accepted for processing

Body
id*Id-2 (string (uuid))
channelId*ChannelId (string (uuid))
sender*one of
receiver*one of
metaMeta (object)
referenceReference (string)
partsParts (array of object)
status*Status-3 (enum)
acceptedprocessingscheduledsentsending_faileddelivereddelivery_faileddeleted
reasonstring
directionDirection (enum)
incomingoutgoing
originnullable Origin (object)
replyToReplyTo (object)
lastStatusAt*string (date-time)
createdAt*string (date-time)
updatedAt*string (date-time)
detailsstring

This field is used to store additional information related to the message status.

failurenullable Failure (object)
tagsTags (array of Name-3 (string))

Tags to associate with the message. Tags are converted to lower case and tags that do not exist are automatically created. You can view your created tags in the UI. You can specify up to 10 tags per message.

shortLinksnullable ShortLinks (object)

SMS link shortening options. When using templates, please refer to the template level shortLinks instead.

scheduledForScheduledFor (string (date-time))

Scheduled time to send message at. Must be formated as RFC3339 timestamp. When set, the message status will be scheduled until it's sent. Messages scheduled for a time in the past or within 10 minutes of the request may be sent immediately. Messages scheduled farther than 35 days will be rejected.

any of
Request
const response = await fetch('/workspaces/{workspaceId}/channels/{channelId}/messages', {
    method: 'POST',
    headers: {
      "Authorization": "Bearer jwt",
      "Content-Type": "application/json"
    },
    body: JSON.stringify({
      "receiver": {}
    }),
});
const data = await response.json();
Response
{
  "id": "123e4567-e89b-12d3-a456-426614174000",
  "channelId": "123e4567-e89b-12d3-a456-426614174000",
  "sender": {
    "connector": {
      "id": "123e4567-e89b-12d3-a456-426614174000",
      "identifierValue": "text",
      "annotations": {
        "name": "text"
      }
    }
  },
  "receiver": {
    "connector": {
      "id": "123e4567-e89b-12d3-a456-426614174000",
      "identifierValue": "text",
      "annotations": {
        "name": "text"
      }
    }
  },
  "meta": {
    "referral": {
      "source": "text",
      "title": "text",
      "text": "text",
      "group": "text",
      "metadata": {
        "source_id": "text",
        "source_url": "text",
        "media_url": "text",
        "tracking_id": "text"
      }
    },
    "order": {
      "products": [
        {
          "externalCatalogId": "text",
          "externalProductId": "text",
          "price": {
            "currencyCode": "text"
          }
        }
      ]
    },
    "referredProduct": {
      "externalCatalogId": "text",
      "externalProductId": "text"
    },
    "email": {
      "subject": "text",
      "from": {
        "username": "text",
        "displayName": "text"
      }
    },
    "navigatorId": "123e4567-e89b-12d3-a456-426614174000",
    "navigatorMessageId": "123e4567-e89b-12d3-a456-426614174000"
  },
  "reference": "text",
  "parts": [
    {
      "platformReference": "text"
    }
  ],
  "status": "accepted",
  "reason": "text",
  "direction": "incoming",
  "origin": {
    "type": "text",
    "id": "text"
  },
  "replyTo": {
    "id": "text",
    "type": "message"
  },
  "lastStatusAt": "2024-10-13T00:25:25.823Z",
  "createdAt": "2024-10-13T00:25:25.823Z",
  "updatedAt": "2024-10-13T00:25:25.823Z",
  "details": "text",
  "failure": {
    "description": "Unsupported media type",
    "source": {
      "code": "text",
      "name": "text"
    }
  },
  "tags": [
    "text"
  ],
  "shortLinks": {
    "domain": "text"
  },
  "scheduledFor": "2024-10-13T00:25:25.823Z",
  "body": {
    "type": "text",
    "text": {
      "text": "text",
      "attachments": [
        {
          "mediaUrl": "https://example.com",
          "filename": "text",
          "inline": false
        }
      ],
      "actions": [
        {
          "type": "link",
          "link": {
            "text": "text",
            "url": "text"
          }
        }
      ],
      "metadata": {
        "subject": "text",
        "whatsapp": {
          "previewUrl": false
        },
        "line": {
          "emoji": {
            "items": [
              {
                "productId": "text",
                "emojiId": "text"
              }
            ]
          }
        }
      }
    }
  }
}

Send a plain text email

To send a plain text email message with the above endpoint set the request body as follows:

curl --location '/workspaces/:workspaceID/channels/:channelID/messages' \
--header 'Content-Type: application/json' \
--header 'Authorization: ' \
--data-raw '{
  "receiver": {
    "contacts": [
      {
          "identifierKey" : "emailaddress",
          "identifierValue": "user@example.com"
      }
    ]
  },
  "body": {
    "type": "text",
    "text": {
      "text": "Single text message"
    }
  }
}'

Send an html email

To send an html email message with the above endpoint, set the request body as follows. For email clients that do not support html and rich content set the plain text fallback field.

curl --location '/workspaces/:workspaceID/channels/:channelID/messages' \
--header 'Content-Type: application/json' \
--header 'Authorization: ' \
--data-raw '{
  "receiver": {
    "contacts": [
      {
          "identifierKey" : "emailaddress",
          "identifierValue": "user@example.com"
      }
    ]
  },
  "body": {
    "type": "html",
    "html": {
      "html": "<div><h1>Hey, this is a nice html email.</h1></div>"
    }
  }
}'

Send an email to multiple participants

To send an email to multiple participants, add another object to the contacts array. Use the type field to specify if the recipient of the email should be on the To list, in CC, or BCC

curl --location '/workspaces/:workspaceID/channels/:channelID/messages' \
--header 'Content-Type: application/json' \
--header 'Authorization: ' \
--data-raw '{
  "receiver": {
    "contacts": [
      {
          "identifierKey" : "emailaddress",
          "identifierValue": "user1@example.com"
      },
      {
          "identifierKey" : "emailaddress",
          "identifierValue": "user2@example.com"
      },
      {
          "identifierKey" : "emailaddress",
          "identifierValue": "user3@example.com"
      }
    ]
  },
  "body": {
    "type": "html",
    "html": {
      "html": "<div><h1>Hey, this is a nice html email to multiple recipients.</h1></div>"
    }
  }
}'

HTML metadata

Within the HTML body object you can include a metdata object as follows:

  • body.metadata.html.subject = set the email subject

  • body.metadata.emailfrom.username = set the sender before the @ e.g. support@acme.com

  • body.metadata.emailfrom.displayname = set the display name appearing in users inbox e.g. Support team

  • body.metadata.headers.reply-to = the reply-to address

Set the email subject

curl --location '/workspaces/:workspaceID/channels/:channelID/messages' \
--header 'Content-Type: application/json' \
--header 'Authorization: ' \
--data-raw '{
  "receiver": {
    "contacts": [
      {
          "identifierKey" : "emailaddress",
          "identifierValue": "user@example.com"
      }
    ]
  },
  "body": {
    "type": "text",
    "text": {
      "text": "Hey, this is a nice text email.",
      "metadata": {
        "subject": "What is the subject?"
      }
    }
  }
}'

Send a html message with attachments

To send an email with attached media, ensure that your media file is either publicly available or see uploading media.

Add attachment objects to body.text.attachments[] or body.html.attachments[] as shown. Each attachment object has the following properties:

  • mediaUrl = The URL location of the media

  • filename = The name of the file

  • inline = boolean (default false).

See sending inline images:

curl --location '/workspaces/:workspaceID/channels/:channelID/messages' \
--header 'Content-Type: application/json' \
--header 'Authorization: ' \
--data-raw '{
  "receiver": {
    "contacts": [
      {
          "identifierKey" : "emailaddress",
          "identifierValue": "user@example.com"
      }
    ]
  },
  "body": {
    "type": "text",
    "text": {
      "text": "Hey, this is a nice text email.",
      "attachments": [
        {
          "mediaUrl": "https://docs.bird.com/~gitbook/image?url=https%3A%2F%2F3210271997-files.gitbook.io%2F%7E%2Ffiles%2Fv0%2Fb%2Fgitbook-x-prod.appspot.com%2Fo%2Fspaces%252FdnJZeZvhOMhDQA8SpjQM%252Flogo%252FDR12k6Q9swjRC5qGPMFM%252FFrame%252071487.png%3Falt%3Dmedia%26token%3D81a28146-ce23-466b-84b2-3eca81168d86&width=128&dpr=3&quality=100&sign=d231cba2&sv=1",
          "filename": "bird.png"
        }
      ]
    }
  }
}'

Send an html message with inline images

To send an email with images inline, ensure that your media file is either publicly available or see uploading media.

Add an array of attachments to body.html as above, but set body.html.attachments[].inline to true.

Within body.html reference the image in an image tag and prefix the filename with cid:

For example:

<img src="cid:imagetext.png">
curl --location '/workspaces/:workspaceID/channels/:channelID/messages' \
--header 'Content-Type: application/json' \
--header 'Authorization: ' \
--data-raw '{
  "receiver": {
    "contacts": [
      {
          "identifierKey" : "emailaddress",
          "identifierValue": "user@example.com"
      }
    ]
  },
  "body": {
    "type": "html",
    "html": {
      "text": "Single text message",
      "html": "<p style=\"\">Single html message</p><p style=\"\"></p><p style=\"\"><p>INLINE IMAGE! <img src=\"cid:image.png\"></p>",
      "metadata": {
        "subject": "Here is an Email with an attachment",
        "headers": {
          "reply-to": "replyto@this.address"
        },
        "emailFrom": {
          "username": "support",
          "displayName": "Support Team"
        }
      },
      "attachments": [
        {
          "mediaUrl": "mediaurl",
          "filename": "image.png",
          "inline": true
        }
      ]
    }
  }
}'

Send a message with a template

Using Studio, you can create templates that can be reused across multiple email messages.

To use a template in a message:

  1. First make sure that the template is active.

  2. Then, specify the template details in the template field of the request body, including the projectId, version, locale, and any variables that are present in the template.

  3. Make sure that the variable names in your request match the variable names in the created template.

For example:

curl --location '/workspaces/:workspaceID/channels/:channelID/messages' \
--header 'Content-Type: application/json' \
--header 'Authorization: ' \
--data-raw '{
  "receiver": {
    "contacts": [
      {
          "identifierKey" : "emailaddress",
          "identifierValue": "user@example.com"
      }
    ]
  },
  "template": {
    "locale": "en",
    "projectId": ":projectID",
    "version": ":versionID"
  }
}'

Send a message specifying the use case

The example describes the request body to send an email with custom use case types. The default type is marketing, but you can specify others listed.

  • transactional

  • otp

  • conversation

  • marketing

curl --location '/workspaces/:workspaceID/channels/:channelID/messages' \
--header 'Content-Type: application/json' \
--header 'Authorization: ' \
--data-raw '{
  "receiver": {
    "contacts": [
      {
          "identifierKey" : "emailaddress",
          "identifierValue": "user@example.com"
      }
    ]
  },
  "body": {
    "type": "text",
    "text": {
      "text": "Hey, this is a nice text email."
    }
  },
  "meta": {
    "extraInformation": {
      "useCase": "transactional"
    }
  }
}'

Send a message with tags

This example describes the request body to send an email with tags.

curl --location '/workspaces/:workspaceID/channels/:channelID/messages' \
--header 'Content-Type: application/json' \
--header 'Authorization: ' \
--data-raw '{
  "receiver": {
    "contacts": [
      {
        "id": ":contactID"
      }
    ]
  },
  "body": {
    "type": "text",
    "text": {
      "text": "Hey, this is a nice text email."
    }
  },
  "tags": ["tag-1", "tag-2"]
}'

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