Automation Rules
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/workspaces/{workspaceId}/inbox/automation/rules
Rule trigger
feedItemCreated
, feedItemUpdated
, messageReceived
, messageSend
, agentStatusUpdated
, rootItemClosed
, slaWarning
, slaBreached
, requiredSkillsUpdated
, tagsAdded
, tagsRemoved
, noNewMessagesFor
Rule enabled state
/workspaces/{workspaceId}/inbox/automation/rules
feedItemCreated
, feedItemUpdated
, messageReceived
, messageSend
, agentStatusUpdated
, rootItemClosed
, slaWarning
, slaBreached
, requiredSkillsUpdated
, tagsAdded
, tagsRemoved
, noNewMessagesFor
/workspaces/{workspaceId}/inbox/automation/rules/reorder
feedItemCreated
, feedItemUpdated
, messageReceived
, messageSend
, agentStatusUpdated
, rootItemClosed
, slaWarning
, slaBreached
, requiredSkillsUpdated
, tagsAdded
, tagsRemoved
, noNewMessagesFor
No body
/workspaces/{workspaceId}/inbox/automation/rules/{automationRuleId}
Rule ID
/workspaces/{workspaceId}/inbox/automation/rules/{automationRuleId}