Install WhatsApp phone number in Bird CRM

Install a connector into Bird CRM

Once you have acquired the long lived access token you can then install a WhatsApp connector into Bird CRM. This will complete the integration between Bird and WhatsApp so you can send messages via the Bird CRM APIs.

Create a new connector from a template.

post

Authorizations

accessKey

HTTPRequired

Uses the Authorization header: 'AccessKey ' followed by your access key token (e.g., 'Authorization: AccessKey AbCdEfGhIjKlMnOpQrStUvWxYzAbCdEfGhIj')

Path parameters

workspaceIdstring · uuidRequired

Body

application/json

namestringRequired

connectorTemplateRefstringOptional

channelConversationalStatusEnabledboolean · nullableOptional

invitationTokenstring · nullableOptional

Responses

201

OK

application/json

404

workspace not found

application/json

409

connector already exists

application/json

422

invalid data provided

application/json

post

/workspaces/{workspaceId}/connectors

HTTPcURLJavaScriptPython

POST /workspaces/{workspaceId}/connectors HTTP/1.1
Host: api.bird.com
Authorization: AccessKey YOUR_SECRET_TOKEN
Content-Type: application/json
Accept: */*
Content-Length: 236

{
  "name": "text",
  "connectorTemplateRef": "text",
  "arguments": {
    "someArgument": "someValue"
  },
  "securityArguments": {
    "ANY_ADDITIONAL_PROPERTY": {
      "ANY_ADDITIONAL_PROPERTY": "text"
    }
  },
  "channelConversationalStatusEnabled": true,
  "invitationToken": "text"
}

{
  "id": "123e4567-e89b-12d3-a456-426614174000",
  "workspaceId": "123e4567-e89b-12d3-a456-426614174000",
  "routingKey": "text",
  "name": "text",
  "region": "text",
  "description": "text",
  "arguments": {
    "someArgument": "someValue"
  },
  "channel": {
    "channelId": "123e4567-e89b-12d3-a456-426614174000",
    "platform": "text"
  },
  "number": {
    "profileId": "123e4567-e89b-12d3-a456-426614174000",
    "numberId": "123e4567-e89b-12d3-a456-426614174000",
    "phoneNumber": "text",
    "variables": {},
    "capabilities": "mms-inbound,mms-outbound,sms-inbound,sms-outbound",
    "numberType": "mobile",
    "endpointType": "alpha-number",
    "country": "NL",
    "profileAttachments": [
      {
        "capability": "text",
        "profileId": "text",
        "variables": {
          "connectorId": "text"
        }
      }
    ]
  },
  "connectorTemplateSlug": "text",
  "connectorTemplateRef": "text",
  "dataFetching": {
    "schedule": "text",
    "streams": [
      {
        "eventName": "text",
        "streamName": "text",
        "eventStreamName": "text",
        "filter": "text",
        "initialState": "text",
        "endCondition": "text",
        "incremental": true,
        "duplicatesFilterCapacity": 1,
        "cursorField": "text"
      }
    ]
  },
  "dataCapture": {
    "captureEndpoint": "text"
  },
  "createdAt": "2026-02-16T13:51:55.656Z",
  "updatedAt": "2026-02-16T13:51:55.656Z"
}

Required properties example

The required properties are as follows

• Name - friendly name of the connector

• wabaId - as per the embedded signup sessionInfo

• phoneId - as per the embedded signup sessionInfo

• phoneNumber - as per the either the Bird number you acquired or the number you provided

• mbPhoneId - the ID of the Bird phone number (Required only if using a Bird number)

• accessToken - the access token you exchanged in the here

curl --location 'https://api.bird.com/workspaces/{{workspaceId}}/connectors' \
--header 'Content-Type: application/json' \
--header 'Accept: application/json' \
--header 'Authorization: AccessKey <your-access-key>' \
--data '{
    "connectorTemplateRef": "whatsapp:1",
    "name": "{{name}}",
    "arguments": {  
        "wabaId": "{{wabaId}}",
        "phoneId": "{{phoneNumberId}}",	
        "phoneNumber": "{{phone Number}}".
        “mbPhoneId”: “{{mbPhoneId}}”
    },
     "securityArguments": {
        "oauth": {
      "accessToken": "{{long-lived-access-token}}"
        }
    }
}'

Optional properties example

Await channel creation webhook

Once you have submitted your connector request a channel will be created in the background and once this has been created you will receive a callback based on the webhook you setup earlier.

Take note of the connector id and channel id. You will use the connector id to manage the integration with Meta and the channel id to send messages to the Bird CRM API.

Subscribe to channel webhooks