Navigators

Navigators allow you to send a message via the best of multiple channels.

Navigator behaviour may vary according to the country you are sending to and the message type. You can see the preferred kind of SMS channels for each scenario here and check any existing navigator in your workspace via the Navigator TAB in the developer dashboard

Navigators are in early-release and currently only work for SMS channels

List Available Navigators

Get list of workspace navigators.

Get list of the navigators configured for a workspace. Navigators are used to select a channel for a message based on its content, type, recipient, etc. The type of the navigator defines how the channel will be selected.

GET/workspaces/{workspaceId}/navigators

Authorization

useraccessKey

Path parameters

workspaceId*string (uuid)

The ID of the workspace

Query parameters

Response

200404

OK

Body

application/json

resultsarray of Navigator

nextPageTokenstring

The token that can be passed as pageToken in URL to retrieve the next set of results. If missing, no more results to display.

Request

JavaScriptCurlPython

const response = await fetch('/workspaces/{workspaceId}/navigators', {
    method: 'GET',
    headers: {
      "Authorization": "Bearer jwt"
    },
});
const data = await response.json();

Response

200404

{
  "results": [
    {
      "navigatorId": "123e4567-e89b-12d3-a456-426614174000",
      "workspaceId": "123e4567-e89b-12d3-a456-426614174000",
      "name": "text",
      "type": "messaging",
      "settings": {
        "channels": [
          {
            "channelId": "123e4567-e89b-12d3-a456-426614174000"
          }
        ]
      },
      "createdAt": "2024-10-18T02:48:54.669Z",
      "updatedAt": "2024-10-18T02:48:54.669Z"
    }
  ],
  "nextPageToken": "text"
}

By default, each workspace will have 3 navigators.

• Marketing: The primary objective of marketing navigators is to send bulk traffic. They will only attempt delivery via PROMOTIONAL channels, adhering to the strictest compliance checks, including quiet hours and Opt-Out regulations.

• Conversation: Conversational navigators consider only two-way channels, ignoring any one-way channels (such as those using Alphanumeric senders).

• Transactional: The transactional navigator prioritizes high-quality routes when applying only the minimum required compline check. Transactional navigators will never send traffic from a non-transactional channel (ex, a promotional one) to ensure the best possible Quality of Service.

• OTP: The 2FA navigator prioritizes deliverability above all. It attempts to send messages via 2FA channels first but will use transactional channels if none are available, and as a last resort, it will utilize promotional channels.

When sending OTPs, ensure you have either 2FA or transactional channels in your workspace. OTP messages delivered through promotional channels during quiet hours may be delayed until the following day.

Inspect a Navigator

Get navigator by ID

Get the navigator by ID

GET/workspaces/{workspaceId}/navigators/{navigatorId}

Authorization

useraccessKey

Path parameters

workspaceId*string (uuid)

The ID of the workspace

navigatorId*string (uuid)

The ID for a navigator

Response

200404

OK

Body

application/json

navigatorId*Id-3 (string (uuid))

The unique identifier of the navigator.

workspaceId*Id-3 (string (uuid))

The unique identifier of the navigator.

name*Name-2 (string)

The name of the navigator.

type*Type (enum)

The type of navigator defines how the navigator selects a channel for a message. * messaging - navigator configured with a pool of channels and performs channel selection based on channel availability and best originator type for a recipient country. The best originator type for a recipient country is determined by the strategy - prioritized list of originator types for each country. At this moment, the default pre-configured strategy (set of country policies) is used see https://docs.bird.com/applications/channels/channels/supported-channels/sms/concepts/choosing-the-right-sender-availability-and-restrictions-by-country

messaginguse-case-messagingotp

settings*one of

MessagingNavigatorSettingsConditionalMessagingNavigatorSettings

createdAt*string (date-time)

updatedAtstring (date-time)

Request

JavaScriptCurlPython

const response = await fetch('/workspaces/{workspaceId}/navigators/{navigatorId}', {
    method: 'GET',
    headers: {
      "Authorization": "Bearer jwt"
    },
});
const data = await response.json();

Response

200404

{
  "navigatorId": "123e4567-e89b-12d3-a456-426614174000",
  "workspaceId": "123e4567-e89b-12d3-a456-426614174000",
  "name": "text",
  "type": "messaging",
  "settings": {
    "channels": [
      {
        "channelId": "123e4567-e89b-12d3-a456-426614174000"
      }
    ]
  },
  "createdAt": "2024-10-18T02:48:54.669Z",
  "updatedAt": "2024-10-18T02:48:54.669Z"
}

Create a Customize Navigator

If you want to limit the selection of channels a navigator can access, you can create a customized one.

Create navigator for the workspace.

Create a new navigator for the workspace.

POST/workspaces/{workspaceId}/navigators

Authorization

useraccessKey

Path parameters

workspaceId*string (uuid)

The ID of the workspace

Body

application/json

name*Name-2 (string)

The name of the navigator.

type*TypeCreate (enum)

The type of navigator defines how the navigator selects a channel for a message. * messaging - navigator configured with a pool of channels and performs channel selection based on channel availability and best originator type for a recipient country. The best originator type for a recipient country is determined by the strategy - prioritized list of originator types for each country. At this moment, the default pre-configured strategy (set of country policies) is used see https://docs.bird.com/applications/channels/channels/supported-channels/sms/concepts/choosing-the-right-sender-availability-and-restrictions-by-country

messaging

settings*one of

MessagingNavigatorSettings

Response

201404409422

Created

Body

application/json

navigatorId*Id-3 (string (uuid))

The unique identifier of the navigator.

workspaceId*Id-3 (string (uuid))

The unique identifier of the navigator.

name*Name-2 (string)

The name of the navigator.

type*Type (enum)

The type of navigator defines how the navigator selects a channel for a message. * messaging - navigator configured with a pool of channels and performs channel selection based on channel availability and best originator type for a recipient country. The best originator type for a recipient country is determined by the strategy - prioritized list of originator types for each country. At this moment, the default pre-configured strategy (set of country policies) is used see https://docs.bird.com/applications/channels/channels/supported-channels/sms/concepts/choosing-the-right-sender-availability-and-restrictions-by-country

messaginguse-case-messagingotp

settings*one of

MessagingNavigatorSettingsConditionalMessagingNavigatorSettings

createdAt*string (date-time)

updatedAtstring (date-time)

Request

JavaScriptCurlPython

const response = await fetch('/workspaces/{workspaceId}/navigators', {
    method: 'POST',
    headers: {
      "Authorization": "Bearer jwt",
      "Content-Type": "application/json"
    },
    body: JSON.stringify({
      "name": "text",
      "type": "messaging",
      "settings": {
        "channels": [
          {}
        ]
      }
    }),
});
const data = await response.json();

Response

201404409422

{
  "navigatorId": "123e4567-e89b-12d3-a456-426614174000",
  "workspaceId": "123e4567-e89b-12d3-a456-426614174000",
  "name": "text",
  "type": "messaging",
  "settings": {
    "channels": [
      {
        "channelId": "123e4567-e89b-12d3-a456-426614174000"
      }
    ]
  },
  "createdAt": "2024-10-18T02:48:54.669Z",
  "updatedAt": "2024-10-18T02:48:54.669Z"
}

Coverage

Navigators can access as many countries as there are channels available to them. Coverage may vary over time based on channel availability and health.

Get navigator coverage by ID

Get the navigator coverage by ID configured for a workspace

GET/workspaces/{workspaceId}/navigators/{navigatorId}/coverage

Authorization

useraccessKey

Path parameters

workspaceId*string (uuid)

The ID of the workspace

navigatorId*string (uuid)

The ID for a navigator

Response

200404

OK

Body

application/json

Other propertiesobject

Request

JavaScriptCurlPython

const response = await fetch('/workspaces/{workspaceId}/navigators/{navigatorId}/coverage', {
    method: 'GET',
    headers: {
      "Authorization": "Bearer jwt"
    },
});
const data = await response.json();

Response

404

{
  "code": "text",
  "message": "text"
}

Sending messages

A-Sync : this will start a background process that may require some time to complete. A Get call may be required to to retrieve the final result .

The Navigators POST request follows the same schema and requires the same body as the channels POST request

Send a message

Send a message to a channel using the navigator. Channel webhooks will provide status updates, so each channel the navigator uses should have webhooks configured. Data returned via webhooks will have navigator metadata, including navigator ID and navigator message ID.

POST/workspaces/{workspaceId}/navigators/{navigatorId}/messages

Authorization

useraccessKey

Path parameters

workspaceId*string (uuid)

The ID of the workspace

navigatorId*string (uuid)

The ID for a navigator

Body

application/json

senderSender (object)

receiver*Receiver (object)

referenceReference (string)

templatenullable Template (object)

metaMeta (object)

replyToReplyTo (object)

bodyMessageBody

notificationChannelNotification

capFrequencyboolean

If set to true, the frequency capping settings of the platform will be used to either allow or reject the message to a contact. Can only be set to true if the message is sent to a contact and .meta.extraInformation.useCase is marketing.

enableLinkTrackingboolean

If set to true and message is a test/campaign message, web tracking parameters will be appended to the links in the message.

ignoreQuietHoursboolean

If set to true, quiet hours settings will be ignored and the message will be sent as soon as possible.

tagsTags (array of Name-3 (string))

Tags to associate with the message. Tags are converted to lower case and tags that do not exist are automatically created. You can view your created tags in the UI. You can specify up to 10 tags per message.

shortLinksnullable ShortLinks (object)

SMS link shortening options. When using templates, please refer to the template level shortLinks instead.

scheduledForScheduledFor (string (date-time))

Scheduled time to send message at. Must be formated as RFC3339 timestamp. When set, the message status will be scheduled until it's sent. Messages scheduled for a time in the past or within 10 minutes of the request may be sent immediately. Messages scheduled farther than 35 days will be rejected.

validityValidity (integer)

Validity determines for how many seconds a message is valid. If none is provided, the channel message type will be used to determine it. A promotional, conversational or transactional channel message is valid for 36 hours (129600 seconds). A message sent from a 2FA channel is valid for 10 minutes (600 seconds).

any of

ChannelMessageCreateWithTemplateChannelMessageCreateWithBody

Response

202400404422

Message was accepted for processing

Body

application/json

id*Id-2 (string (uuid))

channelId*ChannelId (string (uuid))

sender*one of

ChannelConnectorChannelContact

receiver*one of

ChannelConnectorChannelContacts

metaMeta (object)

referenceReference (string)

partsParts (array of object)

status*Status-3 (enum)

acceptedprocessingscheduledsentsending_faileddelivereddelivery_faileddeleted

reasonstring

directionDirection (enum)

incomingoutgoing

originnullable Origin (object)

replyToReplyTo (object)

lastStatusAt*string (date-time)

createdAt*string (date-time)

updatedAt*string (date-time)

detailsstring

This field is used to store additional information related to the message status.

failurenullable Failure (object)

tagsTags (array of Name-3 (string))

Tags to associate with the message. Tags are converted to lower case and tags that do not exist are automatically created. You can view your created tags in the UI. You can specify up to 10 tags per message.

shortLinksnullable ShortLinks (object)

SMS link shortening options. When using templates, please refer to the template level shortLinks instead.

scheduledForScheduledFor (string (date-time))

Scheduled time to send message at. Must be formated as RFC3339 timestamp. When set, the message status will be scheduled until it's sent. Messages scheduled for a time in the past or within 10 minutes of the request may be sent immediately. Messages scheduled farther than 35 days will be rejected.

any of

objectobject

Attemptsarray of Attempt

Request

JavaScriptCurlPython

const response = await fetch('/workspaces/{workspaceId}/navigators/{navigatorId}/messages', {
    method: 'POST',
    headers: {
      "Authorization": "Bearer jwt",
      "Content-Type": "application/json"
    },
    body: JSON.stringify({
      "receiver": {}
    }),
});
const data = await response.json();

Response

202400404422

{
  "id": "123e4567-e89b-12d3-a456-426614174000",
  "channelId": "123e4567-e89b-12d3-a456-426614174000",
  "sender": {
    "connector": {
      "id": "123e4567-e89b-12d3-a456-426614174000",
      "identifierValue": "text",
      "annotations": {
        "name": "text"
      }
    }
  },
  "receiver": {
    "connector": {
      "id": "123e4567-e89b-12d3-a456-426614174000",
      "identifierValue": "text",
      "annotations": {
        "name": "text"
      }
    }
  },
  "meta": {
    "referral": {
      "source": "text",
      "title": "text",
      "text": "text",
      "group": "text",
      "metadata": {
        "source_id": "text",
        "source_url": "text",
        "media_url": "text",
        "tracking_id": "text"
      }
    },
    "order": {
      "products": [
        {
          "externalCatalogId": "text",
          "externalProductId": "text",
          "price": {
            "currencyCode": "text"
          }
        }
      ]
    },
    "referredProduct": {
      "externalCatalogId": "text",
      "externalProductId": "text"
    },
    "email": {
      "subject": "text",
      "from": {
        "username": "text",
        "displayName": "text"
      }
    },
    "navigatorId": "123e4567-e89b-12d3-a456-426614174000",
    "navigatorMessageId": "123e4567-e89b-12d3-a456-426614174000"
  },
  "reference": "text",
  "parts": [
    {
      "platformReference": "text"
    }
  ],
  "status": "accepted",
  "reason": "text",
  "direction": "incoming",
  "origin": {
    "type": "text",
    "id": "text"
  },
  "replyTo": {
    "id": "text",
    "type": "message"
  },
  "lastStatusAt": "2024-10-18T02:48:54.669Z",
  "createdAt": "2024-10-18T02:48:54.669Z",
  "updatedAt": "2024-10-18T02:48:54.669Z",
  "details": "text",
  "failure": {
    "description": "Unsupported media type",
    "source": {
      "code": "text",
      "name": "text"
    }
  },
  "tags": [
    "text"
  ],
  "shortLinks": {
    "domain": "text"
  },
  "scheduledFor": "2024-10-18T02:48:54.669Z",
  "body": {
    "type": "text",
    "text": {
      "text": "text",
      "attachments": [
        {
          "mediaUrl": "https://example.com",
          "filename": "text",
          "inline": false
        }
      ],
      "actions": [
        {
          "type": "link",
          "link": {
            "text": "text",
            "url": "text"
          }
        }
      ],
      "metadata": {
        "subject": "text",
        "whatsapp": {
          "previewUrl": false
        },
        "line": {
          "emoji": {
            "items": [
              {
                "productId": "text",
                "emojiId": "text"
              }
            ]
          }
        },
        "telegram": {
          "parseMode": "Markdown"
        }
      }
    }
  },
  "Attempts": [
    {
      "channelId": "123e4567-e89b-12d3-a456-426614174000",
      "messageId": "123e4567-e89b-12d3-a456-426614174000",
      "platformId": "text",
      "createdAt": "2024-10-18T02:48:54.669Z",
      "status": "accepted"
    }
  ]
}

The navigator message will contain navigator metadata, including.

Navigator information

providing UUID relevant to both the navigator objection and the navigator message objects

    "meta": {
        "navigatorId": "5f40c7f0-5904-4d68-8840-a1a5dc3e36c3",
        "navigatorMessageId": "5ec65d4f-53b0-45f8-8f83-b177f976b3e3"
    },

Attempts

Navigator may attempt to send messages via more than one channel. attempts will list and providing information about all channels a navigator used when handling a given message

    "navigatorData": {
        "attempts": [
            {
                "channelId": "6f50cd25-d416-44d3-bf63-de88a60129d0",
                "messageId": "3ecadc0d-cf7c-4b2a-90bc-fed5a3f6a26e",
                "attempt": 1,
                "status": "accepted",
                "createdAt": "2024-07-18T14:04:18.214Z"
            }

You can get messages sent to a navigator by making a request to the channel endpoint that accepted the message based on the response above

Get message by message ID

Get a channel message

GET/workspaces/{workspaceId}/channels/{channelId}/messages/{messageId}

Authorization

useraccessKey

Path parameters

workspaceId*string (uuid)

The ID of the workspace

messageId*string (uuid)

The ID for a message

channelId*string (uuid)

The ID for a channel

Response

200404

OK

Body

application/json

id*Id-2 (string (uuid))

channelId*ChannelId (string (uuid))

sender*one of

ChannelConnectorChannelContact

receiver*one of

ChannelConnectorChannelContacts

metaMeta (object)

referenceReference (string)

partsParts (array of object)

status*Status-3 (enum)

acceptedprocessingscheduledsentsending_faileddelivereddelivery_faileddeleted

reasonstring

directionDirection (enum)

incomingoutgoing

originnullable Origin (object)

replyToReplyTo (object)

lastStatusAt*string (date-time)

createdAt*string (date-time)

updatedAt*string (date-time)

detailsstring

This field is used to store additional information related to the message status.

failurenullable Failure (object)

tagsTags (array of Name-3 (string))

Tags to associate with the message. Tags are converted to lower case and tags that do not exist are automatically created. You can view your created tags in the UI. You can specify up to 10 tags per message.

shortLinksnullable ShortLinks (object)

SMS link shortening options. When using templates, please refer to the template level shortLinks instead.

scheduledForScheduledFor (string (date-time))

Scheduled time to send message at. Must be formated as RFC3339 timestamp. When set, the message status will be scheduled until it's sent. Messages scheduled for a time in the past or within 10 minutes of the request may be sent immediately. Messages scheduled farther than 35 days will be rejected.

any of

objectobject

Request

JavaScriptCurlPython

const response = await fetch('/workspaces/{workspaceId}/channels/{channelId}/messages/{messageId}', {
    method: 'GET',
    headers: {
      "Authorization": "Bearer jwt"
    },
});
const data = await response.json();

Response

200404

{
  "id": "123e4567-e89b-12d3-a456-426614174000",
  "channelId": "123e4567-e89b-12d3-a456-426614174000",
  "sender": {
    "connector": {
      "id": "123e4567-e89b-12d3-a456-426614174000",
      "identifierValue": "text",
      "annotations": {
        "name": "text"
      }
    }
  },
  "receiver": {
    "connector": {
      "id": "123e4567-e89b-12d3-a456-426614174000",
      "identifierValue": "text",
      "annotations": {
        "name": "text"
      }
    }
  },
  "meta": {
    "referral": {
      "source": "text",
      "title": "text",
      "text": "text",
      "group": "text",
      "metadata": {
        "source_id": "text",
        "source_url": "text",
        "media_url": "text",
        "tracking_id": "text"
      }
    },
    "order": {
      "products": [
        {
          "externalCatalogId": "text",
          "externalProductId": "text",
          "price": {
            "currencyCode": "text"
          }
        }
      ]
    },
    "referredProduct": {
      "externalCatalogId": "text",
      "externalProductId": "text"
    },
    "email": {
      "subject": "text",
      "from": {
        "username": "text",
        "displayName": "text"
      }
    },
    "navigatorId": "123e4567-e89b-12d3-a456-426614174000",
    "navigatorMessageId": "123e4567-e89b-12d3-a456-426614174000"
  },
  "reference": "text",
  "parts": [
    {
      "platformReference": "text"
    }
  ],
  "status": "accepted",
  "reason": "text",
  "direction": "incoming",
  "origin": {
    "type": "text",
    "id": "text"
  },
  "replyTo": {
    "id": "text",
    "type": "message"
  },
  "lastStatusAt": "2024-10-18T02:48:54.669Z",
  "createdAt": "2024-10-18T02:48:54.669Z",
  "updatedAt": "2024-10-18T02:48:54.669Z",
  "details": "text",
  "failure": {
    "description": "Unsupported media type",
    "source": {
      "code": "text",
      "name": "text"
    }
  },
  "tags": [
    "text"
  ],
  "shortLinks": {
    "domain": "text"
  },
  "scheduledFor": "2024-10-18T02:48:54.669Z",
  "body": {
    "type": "text",
    "text": {
      "text": "text",
      "attachments": [
        {
          "mediaUrl": "https://example.com",
          "filename": "text",
          "inline": false
        }
      ],
      "actions": [
        {
          "type": "link",
          "link": {
            "text": "text",
            "url": "text"
          }
        }
      ],
      "metadata": {
        "subject": "text",
        "whatsapp": {
          "previewUrl": false
        },
        "line": {
          "emoji": {
            "items": [
              {
                "productId": "text",
                "emojiId": "text"
              }
            ]
          }
        },
        "telegram": {
          "parseMode": "Markdown"
        }
      }
    }
  }
}

Update a Navigator

Update a navigator by ID

Update a navigator by ID

PATCH/workspaces/{workspaceId}/navigators/{navigatorId}

Authorization

useraccessKey

Path parameters

workspaceId*string (uuid)

The ID of the workspace

navigatorId*string (uuid)

The ID for a navigator

Body

application/json

name*Name-2 (string)

The name of the navigator.

type*Type (enum)

The type of navigator defines how the navigator selects a channel for a message. * messaging - navigator configured with a pool of channels and performs channel selection based on channel availability and best originator type for a recipient country. The best originator type for a recipient country is determined by the strategy - prioritized list of originator types for each country. At this moment, the default pre-configured strategy (set of country policies) is used see https://docs.bird.com/applications/channels/channels/supported-channels/sms/concepts/choosing-the-right-sender-availability-and-restrictions-by-country

messaginguse-case-messagingotp

settingsone of

MessagingNavigatorSettingsConditionalMessagingNavigatorSettings

Response

204404

OK

Request

JavaScriptCurlPython

const response = await fetch('/workspaces/{workspaceId}/navigators/{navigatorId}', {
    method: 'PATCH',
    headers: {
      "Authorization": "Bearer jwt",
      "Content-Type": "application/json"
    },
    body: JSON.stringify({
      "name": "text",
      "type": "messaging"
    }),
});
const data = await response.json();

Response

404

{
  "code": "text",
  "message": "text"
}

Delete a Navigator

Delete navigator by ID

Delete the navigator by ID

DELETE/workspaces/{workspaceId}/navigators/{navigatorId}

Authorization

useraccessKey

Path parameters

workspaceId*string (uuid)

The ID of the workspace

navigatorId*string (uuid)

The ID for a navigator

Response

204404

OK

Request

JavaScriptCurlPython

const response = await fetch('/workspaces/{workspaceId}/navigators/{navigatorId}', {
    method: 'DELETE',
    headers: {
      "Authorization": "Bearer jwt"
    },
});
const data = await response.json();

Response

404

{
  "code": "text",
  "message": "text"
}