Feeds
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Last updated
Was this helpful?
Retrieve a list of feed items based on the specified parameters.
Limits the number of results to return
10Pagination token that keeps of track of the current position in the list
Order in which to retrieve the results
falseReturn only the count of the results, not the results themselves
falseThe results can optionally be sorted by one of these fields.
createdAtPossible values: The type of feed.
The id for indexType.
Filter by specific root item IDs (conversation IDs or conference IDs, or a combination of both).
The feed item type.
Filter by specific ticket number.
Search for feed items that have no agent assigned.
The id of the agent(s) assigned to this item.
The id of the team(s) assigned to this item.
Whether to include closed feed items or not. All items are included by default
Whether to include seen feed items or not. All items are included by default
Whether to include archived feed items or not. All items are included by default
Search for feed items containing these tags.
Filter items for a specific conversation(s).
Filter items for a specific conversation name containing the term.
Filter items for a specific conversation channel(s).
Participant IDs for conversation feed items.
The participant type that sent the last message in this feed item. It can match any of the specified types. This filter additionally filters out non-conversation feed items.
Find messages created after this date.
Find messages created before this date.
If specified, matched conversations will contain one of the search terms in one of its fields. searchTerm will be split into individual terms, and filter items accordingly. This can be used, for example, to find items with specific conversationName and ticketNumbers. If specified between quotes, matched conversations will contain the whole phrase on conversationName or in the conversation body.
Find messages with the SLA policy attached.
Find messages that have a SLA policy attached.
Reflects the overall state of the SLA policy on a ticket.
ok: all metrics are green.needsAttention: one or more metrics are in a warning state.breached: one or more metrics are in a breached state.Find messages with an active SLA timer for this metric.
Find message with a SLA timer with this status.
Find message where the next SLA breach is before this date.
Find message where the next SLA breach is after this date.
GET /workspaces/{workspaceId}/search/feed-items HTTP/1.1
Host:
Authorization: Bearer jwt
Accept: */*
{
"results": [
{
"id": "text",
"feedId": "text",
"feedIndexId": "text",
"feedIndexType": "text",
"agent": {
"id": "text",
"name": "text",
"avatarUrl": "text"
},
"team": {
"id": "text",
"name": "text",
"avatarUrl": "text"
},
"number": 1,
"type": "conversation",
"archived": true,
"closed": true,
"private": true,
"deleted": true,
"spam": true,
"senderBlocked": true,
"seen": true,
"seenBy": "123e4567-e89b-12d3-a456-426614174000",
"replySuggestion": "text",
"createdAt": "2025-06-14T09:14:30.126Z",
"willBeDeletedAt": "2025-06-14T09:14:30.126Z",
"lastActivityAt": "2025-06-14T09:14:30.126Z",
"lastMessageByContactAt": "2025-06-14T09:14:30.126Z",
"tags": [
{
"id": "123e4567-e89b-12d3-a456-426614174000",
"name": "text",
"status": "draft",
"addedAt": "2025-06-14T09:14:30.126Z",
"category": {
"id": "123e4567-e89b-12d3-a456-426614174000",
"name": "text",
"emoji": "text"
}
}
],
"attributes": [
{
"key": "text",
"value": "text"
}
],
"filters": [
[
{
"key": "text",
"value": "text"
}
]
],
"linkedItems": [
{
"userId": "123e4567-e89b-12d3-a456-426614174000",
"relation": "linkedTo",
"itemId": "123e4567-e89b-12d3-a456-426614174000",
"itemNumber": 1,
"itemSubject": "text",
"createdAt": "2025-06-14T09:14:30.126Z"
}
],
"mergeInfo": {
"mergedFrom": [
{
"userId": "text",
"itemId": "text",
"createdAt": "2025-06-14T09:14:30.126Z"
}
],
"mergedInto": {
"userId": "text",
"itemId": "text",
"createdAt": "2025-06-14T09:14:30.126Z"
}
},
"dynamicFields": {
"settingsId": "text",
"fields": [
{
"id": "text",
"name": "text",
"description": "text",
"type": "single",
"values": [
{
"id": "text",
"value": "text",
"icon": "text",
"createdAt": "2025-06-14T09:14:30.126Z",
"selected": true
}
],
"valueText": "text",
"valueNumber": 1,
"valueBoolean": true,
"valueDate": "2025-06-14",
"settings": {
"ANY_ADDITIONAL_PROPERTY": "anything"
}
}
]
},
"summaryForm": {
"settingsId": "text",
"fields": [
{
"id": "text",
"name": "text",
"description": "text",
"type": "single",
"values": [
{
"id": "text",
"value": "text",
"icon": "text",
"createdAt": "2025-06-14T09:14:30.126Z",
"selected": true
}
],
"valueText": "text",
"valueNumber": 1,
"valueBoolean": true,
"valueDate": "2025-06-14",
"settings": {
"ANY_ADDITIONAL_PROPERTY": "anything"
}
}
]
},
"queueInfo": {
"queueId": "123e4567-e89b-12d3-a456-426614174000",
"queueName": "text",
"queuedAt": "2025-06-14T09:14:30.126Z"
},
"conversation": {
"id": "299227f5-1c61-4341-ad50-efed5c048998",
"name": "Re: Your refund request",
"description": "Refund request ticket",
"status": "active",
"visibility": "public",
"accessibility": "open",
"style": "default",
"featuredParticipants": [
{
"id": "cb22b001-6226-4d7c-acdd-7414b2bcdbaf",
"displayName": "John Doe",
"avatarUrl": "https://example.bird.com/avatar-url",
"contact": {
"identifierKey": "emailaddress",
"identifierValue": "example@bird.com",
"platformAddress": "example@bird.com",
"platformAddressSelector": "attributes.workEmail"
},
"type": "user",
"status": "active"
}
],
"initiatingParticipant": {
"id": "cb22b001-6226-4d7c-acdd-7414b2bcdbaf",
"displayName": "John Doe",
"avatarUrl": "https://example.bird.com/avatar-url",
"contact": {
"identifierKey": "emailaddress",
"identifierValue": "example@bird.com",
"platformAddress": "example@bird.com",
"platformAddressSelector": "attributes.workEmail"
},
"type": "user",
"status": "active"
},
"activeParticipantCount": 2,
"pendingParticipantCount": 1,
"channelId": "ab651378-579a-4491-abe6-eec97d4c0fa3",
"lastMessage": {
"id": "69e97125-ddd4-4042-9d58-8350e806e1de",
"type": "text",
"preview": {
"text": "Thank you for reaching out, could you please inform your account number?"
},
"status": "accepted",
"sender": {
"id": "cb22b001-6226-4d7c-acdd-7414b2bcdbaf",
"displayName": "John Doe",
"avatarUrl": "https://example.bird.com/avatar-url",
"contact": {
"identifierKey": "emailaddress",
"identifierValue": "example@bird.com",
"platformAddress": "example@bird.com",
"platformAddressSelector": "attributes.workEmail"
},
"type": "user",
"status": "active"
},
"recipients": [
{
"id": "cb22b001-6226-4d7c-acdd-7414b2bcdbaf",
"type": "to",
"identifierKey": "emailaddress",
"identifierValue": "example@bird.com",
"platformAddress": "text",
"platformAddressSelector": "attributes.workEmail",
"contactAnnotation": {
"name": "John Doe"
}
}
],
"createdAt": "2024-01-01T00:00:00.123Z"
},
"lastMessageIncomingAt": "2025-06-14T09:14:30.126Z",
"lastMessageOutgoingAt": "2025-06-14T09:14:30.126Z",
"createdAt": "2024-01-01T00:00:00.123Z",
"updatedAt": "2024-01-01T00:00:00.123Z",
"platformStyle": "direct",
"attributes": {
"myCustomField": "abc"
},
"referral": {
"sourceUrl": "https://instagram.com/p/EXAMPLEID",
"sourceId": "120211000000000000",
"sourceType": "AD",
"mediaUrl": "https://cdninstagram.com/v/example",
"mediaType": "IMAGE",
"caption": "Introducing Dream Summer Days Daily SPF, your go-to sunscreen for safeguarding your skin's glow under the sun's embrace.",
"title": "Dream Summer Days Daily SPF",
"text": "Crafted with broad-spectrum SPF 50+ protection, Dream Summer Days Daily SPF offers reliable defense against both UVA and UVB rays",
"username": "DreamCosmetics",
"timestamp": "2024-11-28T12:00:00.000Z"
},
"likelySpam": true,
"likelySpamReason": "advertisement",
"resource": {
"type": "task",
"id": "123e4567-e89b-12d3-a456-426614174000"
}
},
"conference": {
"ANY_ADDITIONAL_PROPERTY": "anything"
},
"task": {
"ANY_ADDITIONAL_PROPERTY": "anything"
},
"slaPolicy": {
"policyId": "123e4567-e89b-12d3-a456-426614174000",
"timers": [
{
"metric": "firstReplyTime",
"severity": "breach",
"status": "inactive",
"expiresAt": "2025-06-14T09:14:30.126Z"
}
]
},
"requiredSkills": [
{
"id": "123e4567-e89b-12d3-a456-426614174000",
"name": "text",
"valueType": "single",
"selectedValues": [
{
"id": "123e4567-e89b-12d3-a456-426614174000",
"value": "text",
"icon": "text"
}
]
}
],
"status": "text",
"statusCategory": "new"
}
],
"total": 1,
"nextPageToken": "text"
}Retrieve the feed for a specific channel, participant, or team, containing updates, and interactions.
Represents an identifier for feed or feed contents. Supported formats ':' or '::', for example 'channel:747d7564-9ec1-461a-ad3a-2a3a55124917' or 'participant:contact:c453186d-c1e1-494d-9176-1673e1a542ee'
GET /workspaces/{workspaceId}/feeds/{feedId} HTTP/1.1
Host:
Authorization: Bearer jwt
Accept: */*
{
"id": "text",
"indexType": "text",
"indexId": "text",
"name": "text",
"emoji": "text",
"query": {
"conversationIds": [
"123e4567-e89b-12d3-a456-426614174000"
],
"sort": "createdAt",
"countOnly": false,
"indexType": "channel",
"indexId": "text",
"itemIds": [
"123e4567-e89b-12d3-a456-426614174000"
],
"ticketNumbers": [
1
],
"itemType": "conversation",
"itemTypes": [
"conversation"
],
"agentIds": [
"123e4567-e89b-12d3-a456-426614174000"
],
"teamIds": [
"123e4567-e89b-12d3-a456-426614174000"
],
"closed": true,
"archived": true,
"replyStatus": "noFollowUp",
"seen": true,
"tagIds": [
"123e4567-e89b-12d3-a456-426614174000"
],
"conversationName": "text",
"conversationChannelIds": [
"123e4567-e89b-12d3-a456-426614174000"
],
"conversationStatuses": [
"active"
],
"conferenceStatuses": [
"accepted"
],
"participants": {
"contacts": [
"123e4567-e89b-12d3-a456-426614174000"
],
"agents": [
"123e4567-e89b-12d3-a456-426614174000"
]
},
"conversationParticipantTypes": [
"user"
],
"conversationExcludeParticipantTypes": [
"user"
],
"conversationLastMessageSenderParticipantTypes": [
"user"
],
"fromContact": {
"id": "123e4567-e89b-12d3-a456-426614174000"
},
"dynamicFields": {
"settingsId": "text",
"fields": [
{
"id": "text",
"selectedValueIds": [
"text"
],
"valueText": "text",
"valueNumber": 1,
"valueBoolean": true,
"valueDate": "2025-06-14",
"valueDateBefore": "2025-06-14",
"valueDateAfter": "2025-06-14"
}
]
},
"conferenceId": "123e4567-e89b-12d3-a456-426614174000",
"itemStatuses": [
"open"
],
"dateFrom": "2025-06-14T09:14:30.126Z",
"dateTo": "2025-06-14T09:14:30.126Z",
"searchTerm": "text",
"slaPolicyId": "123e4567-e89b-12d3-a456-426614174000",
"hasSlaPolicy": true,
"slaPolicyStatus": "ok",
"slaMetric": "firstReplyTime",
"query": {
"operator": "and",
"children": [
{
"operator": "and",
"children": "[Circular Reference]"
}
]
},
"spam": true
},
"itemListOptions": {
"sort": "createdAt",
"reverse": true,
"columns": [
"contact"
]
},
"accessEntities": [
{
"entityId": "123e4567-e89b-12d3-a456-426614174000",
"entityType": "inbox-team"
}
],
"itemCount": 1
}Permanently delete a feed.
Represents an identifier for feed or feed contents. Supported formats ':' or '::', for example 'channel:747d7564-9ec1-461a-ad3a-2a3a55124917' or 'participant:contact:c453186d-c1e1-494d-9176-1673e1a542ee'
DELETE /workspaces/{workspaceId}/feeds/{feedId} HTTP/1.1
Host:
Authorization: Bearer jwt
Accept: */*
No content
Obtain a list of items within the feed.
Represents an identifier for feed or feed contents. Supported formats ':' or '::', for example 'channel:747d7564-9ec1-461a-ad3a-2a3a55124917' or 'participant:contact:c453186d-c1e1-494d-9176-1673e1a542ee'
Limits the number of results to return
10Pagination token that keeps of track of the current position in the list
Order in which to retrieve the results
falseSort applied to the list
Filter by specific ticket number.
Search for feed items that have no agent assigned.
The id of the agent(s) assigned to this item.
The id of the team(s) assigned to this item.
Whether to include closed feed items or not. All items are included by default
Whether to include seen feed items or not. All items are included by default
Whether to include archived feed items or not. All items are included by default
Search for feed items containing these tags.
Filter items for a specific conversation(s).
Filter items for a specific conversation channel(s).
Filter items for a specific conversation name containing the term.
Participant IDs for conversation feed items.
The participant type that sent the last message in this feed item. It can match any of the specified types. This filter additionally filters out non-conversation feed items.
GET /workspaces/{workspaceId}/feeds/{feedId}/items HTTP/1.1
Host:
Authorization: Bearer jwt
Accept: */*
{
"results": [
{
"id": "text",
"feedId": "text",
"feedIndexId": "text",
"feedIndexType": "text",
"agent": {
"id": "text",
"name": "text",
"avatarUrl": "text"
},
"team": {
"id": "text",
"name": "text",
"avatarUrl": "text"
},
"number": 1,
"type": "conversation",
"archived": true,
"closed": true,
"private": true,
"deleted": true,
"spam": true,
"senderBlocked": true,
"seen": true,
"seenBy": "123e4567-e89b-12d3-a456-426614174000",
"replySuggestion": "text",
"createdAt": "2025-06-14T09:14:30.126Z",
"willBeDeletedAt": "2025-06-14T09:14:30.126Z",
"lastActivityAt": "2025-06-14T09:14:30.126Z",
"lastMessageByContactAt": "2025-06-14T09:14:30.126Z",
"tags": [
{
"id": "123e4567-e89b-12d3-a456-426614174000",
"name": "text",
"status": "draft",
"addedAt": "2025-06-14T09:14:30.126Z",
"category": {
"id": "123e4567-e89b-12d3-a456-426614174000",
"name": "text",
"emoji": "text"
}
}
],
"attributes": [
{
"key": "text",
"value": "text"
}
],
"filters": [
[
{
"key": "text",
"value": "text"
}
]
],
"linkedItems": [
{
"userId": "123e4567-e89b-12d3-a456-426614174000",
"relation": "linkedTo",
"itemId": "123e4567-e89b-12d3-a456-426614174000",
"itemNumber": 1,
"itemSubject": "text",
"createdAt": "2025-06-14T09:14:30.126Z"
}
],
"mergeInfo": {
"mergedFrom": [
{
"userId": "text",
"itemId": "text",
"createdAt": "2025-06-14T09:14:30.126Z"
}
],
"mergedInto": {
"userId": "text",
"itemId": "text",
"createdAt": "2025-06-14T09:14:30.126Z"
}
},
"dynamicFields": {
"settingsId": "text",
"fields": [
{
"id": "text",
"name": "text",
"description": "text",
"type": "single",
"values": [
{
"id": "text",
"value": "text",
"icon": "text",
"createdAt": "2025-06-14T09:14:30.126Z",
"selected": true
}
],
"valueText": "text",
"valueNumber": 1,
"valueBoolean": true,
"valueDate": "2025-06-14",
"settings": {
"ANY_ADDITIONAL_PROPERTY": "anything"
}
}
]
},
"summaryForm": {
"settingsId": "text",
"fields": [
{
"id": "text",
"name": "text",
"description": "text",
"type": "single",
"values": [
{
"id": "text",
"value": "text",
"icon": "text",
"createdAt": "2025-06-14T09:14:30.126Z",
"selected": true
}
],
"valueText": "text",
"valueNumber": 1,
"valueBoolean": true,
"valueDate": "2025-06-14",
"settings": {
"ANY_ADDITIONAL_PROPERTY": "anything"
}
}
]
},
"queueInfo": {
"queueId": "123e4567-e89b-12d3-a456-426614174000",
"queueName": "text",
"queuedAt": "2025-06-14T09:14:30.126Z"
},
"conversation": {
"id": "299227f5-1c61-4341-ad50-efed5c048998",
"name": "Re: Your refund request",
"description": "Refund request ticket",
"status": "active",
"visibility": "public",
"accessibility": "open",
"style": "default",
"featuredParticipants": [
{
"id": "cb22b001-6226-4d7c-acdd-7414b2bcdbaf",
"displayName": "John Doe",
"avatarUrl": "https://example.bird.com/avatar-url",
"contact": {
"identifierKey": "emailaddress",
"identifierValue": "example@bird.com",
"platformAddress": "example@bird.com",
"platformAddressSelector": "attributes.workEmail"
},
"type": "user",
"status": "active"
}
],
"initiatingParticipant": {
"id": "cb22b001-6226-4d7c-acdd-7414b2bcdbaf",
"displayName": "John Doe",
"avatarUrl": "https://example.bird.com/avatar-url",
"contact": {
"identifierKey": "emailaddress",
"identifierValue": "example@bird.com",
"platformAddress": "example@bird.com",
"platformAddressSelector": "attributes.workEmail"
},
"type": "user",
"status": "active"
},
"activeParticipantCount": 2,
"pendingParticipantCount": 1,
"channelId": "ab651378-579a-4491-abe6-eec97d4c0fa3",
"lastMessage": {
"id": "69e97125-ddd4-4042-9d58-8350e806e1de",
"type": "text",
"preview": {
"text": "Thank you for reaching out, could you please inform your account number?"
},
"status": "accepted",
"sender": {
"id": "cb22b001-6226-4d7c-acdd-7414b2bcdbaf",
"displayName": "John Doe",
"avatarUrl": "https://example.bird.com/avatar-url",
"contact": {
"identifierKey": "emailaddress",
"identifierValue": "example@bird.com",
"platformAddress": "example@bird.com",
"platformAddressSelector": "attributes.workEmail"
},
"type": "user",
"status": "active"
},
"recipients": [
{
"id": "cb22b001-6226-4d7c-acdd-7414b2bcdbaf",
"type": "to",
"identifierKey": "emailaddress",
"identifierValue": "example@bird.com",
"platformAddress": "text",
"platformAddressSelector": "attributes.workEmail",
"contactAnnotation": {
"name": "John Doe"
}
}
],
"createdAt": "2024-01-01T00:00:00.123Z"
},
"lastMessageIncomingAt": "2025-06-14T09:14:30.126Z",
"lastMessageOutgoingAt": "2025-06-14T09:14:30.126Z",
"createdAt": "2024-01-01T00:00:00.123Z",
"updatedAt": "2024-01-01T00:00:00.123Z",
"platformStyle": "direct",
"attributes": {
"myCustomField": "abc"
},
"referral": {
"sourceUrl": "https://instagram.com/p/EXAMPLEID",
"sourceId": "120211000000000000",
"sourceType": "AD",
"mediaUrl": "https://cdninstagram.com/v/example",
"mediaType": "IMAGE",
"caption": "Introducing Dream Summer Days Daily SPF, your go-to sunscreen for safeguarding your skin's glow under the sun's embrace.",
"title": "Dream Summer Days Daily SPF",
"text": "Crafted with broad-spectrum SPF 50+ protection, Dream Summer Days Daily SPF offers reliable defense against both UVA and UVB rays",
"username": "DreamCosmetics",
"timestamp": "2024-11-28T12:00:00.000Z"
},
"likelySpam": true,
"likelySpamReason": "advertisement",
"resource": {
"type": "task",
"id": "123e4567-e89b-12d3-a456-426614174000"
}
},
"conference": {
"ANY_ADDITIONAL_PROPERTY": "anything"
},
"task": {
"ANY_ADDITIONAL_PROPERTY": "anything"
},
"slaPolicy": {
"policyId": "123e4567-e89b-12d3-a456-426614174000",
"timers": [
{
"metric": "firstReplyTime",
"severity": "breach",
"status": "inactive",
"expiresAt": "2025-06-14T09:14:30.126Z"
}
]
},
"requiredSkills": [
{
"id": "123e4567-e89b-12d3-a456-426614174000",
"name": "text",
"valueType": "single",
"selectedValues": [
{
"id": "123e4567-e89b-12d3-a456-426614174000",
"value": "text",
"icon": "text"
}
]
}
],
"status": "text",
"statusCategory": "new"
}
],
"total": 1,
"nextPageToken": "text"
}Retrieve the feed for currently logged in agent.
GET /workspaces/{workspaceId}/me/feeds/{alias} HTTP/1.1
Host:
Authorization: Bearer jwt
Accept: */*
{
"id": "text",
"indexType": "text",
"indexId": "text",
"name": "text",
"emoji": "text",
"query": {
"conversationIds": [
"123e4567-e89b-12d3-a456-426614174000"
],
"sort": "createdAt",
"countOnly": false,
"indexType": "channel",
"indexId": "text",
"itemIds": [
"123e4567-e89b-12d3-a456-426614174000"
],
"ticketNumbers": [
1
],
"itemType": "conversation",
"itemTypes": [
"conversation"
],
"agentIds": [
"123e4567-e89b-12d3-a456-426614174000"
],
"teamIds": [
"123e4567-e89b-12d3-a456-426614174000"
],
"closed": true,
"archived": true,
"replyStatus": "noFollowUp",
"seen": true,
"tagIds": [
"123e4567-e89b-12d3-a456-426614174000"
],
"conversationName": "text",
"conversationChannelIds": [
"123e4567-e89b-12d3-a456-426614174000"
],
"conversationStatuses": [
"active"
],
"conferenceStatuses": [
"accepted"
],
"participants": {
"contacts": [
"123e4567-e89b-12d3-a456-426614174000"
],
"agents": [
"123e4567-e89b-12d3-a456-426614174000"
]
},
"conversationParticipantTypes": [
"user"
],
"conversationExcludeParticipantTypes": [
"user"
],
"conversationLastMessageSenderParticipantTypes": [
"user"
],
"fromContact": {
"id": "123e4567-e89b-12d3-a456-426614174000"
},
"dynamicFields": {
"settingsId": "text",
"fields": [
{
"id": "text",
"selectedValueIds": [
"text"
],
"valueText": "text",
"valueNumber": 1,
"valueBoolean": true,
"valueDate": "2025-06-14",
"valueDateBefore": "2025-06-14",
"valueDateAfter": "2025-06-14"
}
]
},
"conferenceId": "123e4567-e89b-12d3-a456-426614174000",
"itemStatuses": [
"open"
],
"dateFrom": "2025-06-14T09:14:30.126Z",
"dateTo": "2025-06-14T09:14:30.126Z",
"searchTerm": "text",
"slaPolicyId": "123e4567-e89b-12d3-a456-426614174000",
"hasSlaPolicy": true,
"slaPolicyStatus": "ok",
"slaMetric": "firstReplyTime",
"query": {
"operator": "and",
"children": [
{
"operator": "and",
"children": "[Circular Reference]"
}
]
},
"spam": true
},
"itemListOptions": {
"sort": "createdAt",
"reverse": true,
"columns": [
"contact"
]
},
"accessEntities": [
{
"entityId": "123e4567-e89b-12d3-a456-426614174000",
"entityType": "inbox-team"
}
],
"itemCount": 1
}Obtain a list of items within the feed of currently logged in agent.
Limits the number of results to return
10Pagination token that keeps of track of the current position in the list
Order in which to retrieve the results
falseGET /workspaces/{workspaceId}/me/feeds/{alias}/items HTTP/1.1
Host:
Authorization: Bearer jwt
Accept: */*
{
"results": [
{
"id": "text",
"feedId": "text",
"feedIndexId": "text",
"feedIndexType": "text",
"agent": {
"id": "text",
"name": "text",
"avatarUrl": "text"
},
"team": {
"id": "text",
"name": "text",
"avatarUrl": "text"
},
"number": 1,
"type": "conversation",
"archived": true,
"closed": true,
"private": true,
"deleted": true,
"spam": true,
"senderBlocked": true,
"seen": true,
"seenBy": "123e4567-e89b-12d3-a456-426614174000",
"replySuggestion": "text",
"createdAt": "2025-06-14T09:14:30.126Z",
"willBeDeletedAt": "2025-06-14T09:14:30.126Z",
"lastActivityAt": "2025-06-14T09:14:30.126Z",
"lastMessageByContactAt": "2025-06-14T09:14:30.126Z",
"tags": [
{
"id": "123e4567-e89b-12d3-a456-426614174000",
"name": "text",
"status": "draft",
"addedAt": "2025-06-14T09:14:30.126Z",
"category": {
"id": "123e4567-e89b-12d3-a456-426614174000",
"name": "text",
"emoji": "text"
}
}
],
"attributes": [
{
"key": "text",
"value": "text"
}
],
"filters": [
[
{
"key": "text",
"value": "text"
}
]
],
"linkedItems": [
{
"userId": "123e4567-e89b-12d3-a456-426614174000",
"relation": "linkedTo",
"itemId": "123e4567-e89b-12d3-a456-426614174000",
"itemNumber": 1,
"itemSubject": "text",
"createdAt": "2025-06-14T09:14:30.126Z"
}
],
"mergeInfo": {
"mergedFrom": [
{
"userId": "text",
"itemId": "text",
"createdAt": "2025-06-14T09:14:30.126Z"
}
],
"mergedInto": {
"userId": "text",
"itemId": "text",
"createdAt": "2025-06-14T09:14:30.126Z"
}
},
"dynamicFields": {
"settingsId": "text",
"fields": [
{
"id": "text",
"name": "text",
"description": "text",
"type": "single",
"values": [
{
"id": "text",
"value": "text",
"icon": "text",
"createdAt": "2025-06-14T09:14:30.126Z",
"selected": true
}
],
"valueText": "text",
"valueNumber": 1,
"valueBoolean": true,
"valueDate": "2025-06-14",
"settings": {
"ANY_ADDITIONAL_PROPERTY": "anything"
}
}
]
},
"summaryForm": {
"settingsId": "text",
"fields": [
{
"id": "text",
"name": "text",
"description": "text",
"type": "single",
"values": [
{
"id": "text",
"value": "text",
"icon": "text",
"createdAt": "2025-06-14T09:14:30.126Z",
"selected": true
}
],
"valueText": "text",
"valueNumber": 1,
"valueBoolean": true,
"valueDate": "2025-06-14",
"settings": {
"ANY_ADDITIONAL_PROPERTY": "anything"
}
}
]
},
"queueInfo": {
"queueId": "123e4567-e89b-12d3-a456-426614174000",
"queueName": "text",
"queuedAt": "2025-06-14T09:14:30.126Z"
},
"conversation": {
"id": "299227f5-1c61-4341-ad50-efed5c048998",
"name": "Re: Your refund request",
"description": "Refund request ticket",
"status": "active",
"visibility": "public",
"accessibility": "open",
"style": "default",
"featuredParticipants": [
{
"id": "cb22b001-6226-4d7c-acdd-7414b2bcdbaf",
"displayName": "John Doe",
"avatarUrl": "https://example.bird.com/avatar-url",
"contact": {
"identifierKey": "emailaddress",
"identifierValue": "example@bird.com",
"platformAddress": "example@bird.com",
"platformAddressSelector": "attributes.workEmail"
},
"type": "user",
"status": "active"
}
],
"initiatingParticipant": {
"id": "cb22b001-6226-4d7c-acdd-7414b2bcdbaf",
"displayName": "John Doe",
"avatarUrl": "https://example.bird.com/avatar-url",
"contact": {
"identifierKey": "emailaddress",
"identifierValue": "example@bird.com",
"platformAddress": "example@bird.com",
"platformAddressSelector": "attributes.workEmail"
},
"type": "user",
"status": "active"
},
"activeParticipantCount": 2,
"pendingParticipantCount": 1,
"channelId": "ab651378-579a-4491-abe6-eec97d4c0fa3",
"lastMessage": {
"id": "69e97125-ddd4-4042-9d58-8350e806e1de",
"type": "text",
"preview": {
"text": "Thank you for reaching out, could you please inform your account number?"
},
"status": "accepted",
"sender": {
"id": "cb22b001-6226-4d7c-acdd-7414b2bcdbaf",
"displayName": "John Doe",
"avatarUrl": "https://example.bird.com/avatar-url",
"contact": {
"identifierKey": "emailaddress",
"identifierValue": "example@bird.com",
"platformAddress": "example@bird.com",
"platformAddressSelector": "attributes.workEmail"
},
"type": "user",
"status": "active"
},
"recipients": [
{
"id": "cb22b001-6226-4d7c-acdd-7414b2bcdbaf",
"type": "to",
"identifierKey": "emailaddress",
"identifierValue": "example@bird.com",
"platformAddress": "text",
"platformAddressSelector": "attributes.workEmail",
"contactAnnotation": {
"name": "John Doe"
}
}
],
"createdAt": "2024-01-01T00:00:00.123Z"
},
"lastMessageIncomingAt": "2025-06-14T09:14:30.126Z",
"lastMessageOutgoingAt": "2025-06-14T09:14:30.126Z",
"createdAt": "2024-01-01T00:00:00.123Z",
"updatedAt": "2024-01-01T00:00:00.123Z",
"platformStyle": "direct",
"attributes": {
"myCustomField": "abc"
},
"referral": {
"sourceUrl": "https://instagram.com/p/EXAMPLEID",
"sourceId": "120211000000000000",
"sourceType": "AD",
"mediaUrl": "https://cdninstagram.com/v/example",
"mediaType": "IMAGE",
"caption": "Introducing Dream Summer Days Daily SPF, your go-to sunscreen for safeguarding your skin's glow under the sun's embrace.",
"title": "Dream Summer Days Daily SPF",
"text": "Crafted with broad-spectrum SPF 50+ protection, Dream Summer Days Daily SPF offers reliable defense against both UVA and UVB rays",
"username": "DreamCosmetics",
"timestamp": "2024-11-28T12:00:00.000Z"
},
"likelySpam": true,
"likelySpamReason": "advertisement",
"resource": {
"type": "task",
"id": "123e4567-e89b-12d3-a456-426614174000"
}
},
"conference": {
"ANY_ADDITIONAL_PROPERTY": "anything"
},
"task": {
"ANY_ADDITIONAL_PROPERTY": "anything"
},
"slaPolicy": {
"policyId": "123e4567-e89b-12d3-a456-426614174000",
"timers": [
{
"metric": "firstReplyTime",
"severity": "breach",
"status": "inactive",
"expiresAt": "2025-06-14T09:14:30.126Z"
}
]
},
"requiredSkills": [
{
"id": "123e4567-e89b-12d3-a456-426614174000",
"name": "text",
"valueType": "single",
"selectedValues": [
{
"id": "123e4567-e89b-12d3-a456-426614174000",
"value": "text",
"icon": "text"
}
]
}
],
"status": "text",
"statusCategory": "new"
}
],
"total": 1,
"nextPageToken": "text"
}Retrieve information about a specific item.
Ticket number
GET /workspaces/{workspaceId}/feeds/items?ticketNumber=1 HTTP/1.1
Host:
Authorization: Bearer jwt
Accept: */*
{
"id": "text",
"feedId": "text",
"feedIndexId": "text",
"feedIndexType": "text",
"type": "conversation"
}Retrieve information about a specific item.
Feed Item UUID
GET /workspaces/{workspaceId}/feeds/items/{itemId} HTTP/1.1
Host:
Authorization: Bearer jwt
Accept: */*
{
"id": "text",
"feedId": "text",
"feedIndexId": "text",
"feedIndexType": "text",
"type": "conversation"
}Retrieve information about a specific item within a feed.
Feed Item UUID
Represents an identifier for feed or feed contents. Supported formats ':' or '::', for example 'channel:747d7564-9ec1-461a-ad3a-2a3a55124917' or 'participant:contact:c453186d-c1e1-494d-9176-1673e1a542ee'
GET /workspaces/{workspaceId}/feeds/{feedId}/items/{itemId} HTTP/1.1
Host:
Authorization: Bearer jwt
Accept: */*
{
"id": "text",
"feedId": "text",
"feedIndexId": "text",
"feedIndexType": "text",
"agent": {
"id": "text",
"name": "text",
"avatarUrl": "text"
},
"team": {
"id": "text",
"name": "text",
"avatarUrl": "text"
},
"number": 1,
"type": "conversation",
"archived": true,
"closed": true,
"private": true,
"deleted": true,
"spam": true,
"senderBlocked": true,
"seen": true,
"seenBy": "123e4567-e89b-12d3-a456-426614174000",
"replySuggestion": "text",
"createdAt": "2025-06-14T09:14:30.126Z",
"willBeDeletedAt": "2025-06-14T09:14:30.126Z",
"lastActivityAt": "2025-06-14T09:14:30.126Z",
"lastMessageByContactAt": "2025-06-14T09:14:30.126Z",
"tags": [
{
"id": "123e4567-e89b-12d3-a456-426614174000",
"name": "text",
"status": "draft",
"addedAt": "2025-06-14T09:14:30.126Z",
"category": {
"id": "123e4567-e89b-12d3-a456-426614174000",
"name": "text",
"emoji": "text"
}
}
],
"attributes": [
{
"key": "text",
"value": "text"
}
],
"filters": [
[
{
"key": "text",
"value": "text"
}
]
],
"linkedItems": [
{
"userId": "123e4567-e89b-12d3-a456-426614174000",
"relation": "linkedTo",
"itemId": "123e4567-e89b-12d3-a456-426614174000",
"itemNumber": 1,
"itemSubject": "text",
"createdAt": "2025-06-14T09:14:30.126Z"
}
],
"mergeInfo": {
"mergedFrom": [
{
"userId": "text",
"itemId": "text",
"createdAt": "2025-06-14T09:14:30.126Z"
}
],
"mergedInto": {
"userId": "text",
"itemId": "text",
"createdAt": "2025-06-14T09:14:30.126Z"
}
},
"dynamicFields": {
"settingsId": "text",
"fields": [
{
"id": "text",
"name": "text",
"description": "text",
"type": "single",
"values": [
{
"id": "text",
"value": "text",
"icon": "text",
"createdAt": "2025-06-14T09:14:30.126Z",
"selected": true
}
],
"valueText": "text",
"valueNumber": 1,
"valueBoolean": true,
"valueDate": "2025-06-14",
"settings": {
"ANY_ADDITIONAL_PROPERTY": "anything"
}
}
]
},
"summaryForm": {
"settingsId": "text",
"fields": [
{
"id": "text",
"name": "text",
"description": "text",
"type": "single",
"values": [
{
"id": "text",
"value": "text",
"icon": "text",
"createdAt": "2025-06-14T09:14:30.126Z",
"selected": true
}
],
"valueText": "text",
"valueNumber": 1,
"valueBoolean": true,
"valueDate": "2025-06-14",
"settings": {
"ANY_ADDITIONAL_PROPERTY": "anything"
}
}
]
},
"queueInfo": {
"queueId": "123e4567-e89b-12d3-a456-426614174000",
"queueName": "text",
"queuedAt": "2025-06-14T09:14:30.126Z"
},
"conversation": {
"id": "299227f5-1c61-4341-ad50-efed5c048998",
"name": "Re: Your refund request",
"description": "Refund request ticket",
"status": "active",
"visibility": "public",
"accessibility": "open",
"style": "default",
"featuredParticipants": [
{
"id": "cb22b001-6226-4d7c-acdd-7414b2bcdbaf",
"displayName": "John Doe",
"avatarUrl": "https://example.bird.com/avatar-url",
"contact": {
"identifierKey": "emailaddress",
"identifierValue": "example@bird.com",
"platformAddress": "example@bird.com",
"platformAddressSelector": "attributes.workEmail"
},
"type": "user",
"status": "active"
}
],
"initiatingParticipant": {
"id": "cb22b001-6226-4d7c-acdd-7414b2bcdbaf",
"displayName": "John Doe",
"avatarUrl": "https://example.bird.com/avatar-url",
"contact": {
"identifierKey": "emailaddress",
"identifierValue": "example@bird.com",
"platformAddress": "example@bird.com",
"platformAddressSelector": "attributes.workEmail"
},
"type": "user",
"status": "active"
},
"activeParticipantCount": 2,
"pendingParticipantCount": 1,
"channelId": "ab651378-579a-4491-abe6-eec97d4c0fa3",
"lastMessage": {
"id": "69e97125-ddd4-4042-9d58-8350e806e1de",
"type": "text",
"preview": {
"text": "Thank you for reaching out, could you please inform your account number?"
},
"status": "accepted",
"sender": {
"id": "cb22b001-6226-4d7c-acdd-7414b2bcdbaf",
"displayName": "John Doe",
"avatarUrl": "https://example.bird.com/avatar-url",
"contact": {
"identifierKey": "emailaddress",
"identifierValue": "example@bird.com",
"platformAddress": "example@bird.com",
"platformAddressSelector": "attributes.workEmail"
},
"type": "user",
"status": "active"
},
"recipients": [
{
"id": "cb22b001-6226-4d7c-acdd-7414b2bcdbaf",
"type": "to",
"identifierKey": "emailaddress",
"identifierValue": "example@bird.com",
"platformAddress": "text",
"platformAddressSelector": "attributes.workEmail",
"contactAnnotation": {
"name": "John Doe"
}
}
],
"createdAt": "2024-01-01T00:00:00.123Z"
},
"lastMessageIncomingAt": "2025-06-14T09:14:30.126Z",
"lastMessageOutgoingAt": "2025-06-14T09:14:30.126Z",
"createdAt": "2024-01-01T00:00:00.123Z",
"updatedAt": "2024-01-01T00:00:00.123Z",
"platformStyle": "direct",
"attributes": {
"myCustomField": "abc"
},
"referral": {
"sourceUrl": "https://instagram.com/p/EXAMPLEID",
"sourceId": "120211000000000000",
"sourceType": "AD",
"mediaUrl": "https://cdninstagram.com/v/example",
"mediaType": "IMAGE",
"caption": "Introducing Dream Summer Days Daily SPF, your go-to sunscreen for safeguarding your skin's glow under the sun's embrace.",
"title": "Dream Summer Days Daily SPF",
"text": "Crafted with broad-spectrum SPF 50+ protection, Dream Summer Days Daily SPF offers reliable defense against both UVA and UVB rays",
"username": "DreamCosmetics",
"timestamp": "2024-11-28T12:00:00.000Z"
},
"likelySpam": true,
"likelySpamReason": "advertisement",
"resource": {
"type": "task",
"id": "123e4567-e89b-12d3-a456-426614174000"
}
},
"conference": {
"ANY_ADDITIONAL_PROPERTY": "anything"
},
"task": {
"ANY_ADDITIONAL_PROPERTY": "anything"
},
"slaPolicy": {
"policyId": "123e4567-e89b-12d3-a456-426614174000",
"timers": [
{
"metric": "firstReplyTime",
"severity": "breach",
"status": "inactive",
"expiresAt": "2025-06-14T09:14:30.126Z"
}
]
},
"requiredSkills": [
{
"id": "123e4567-e89b-12d3-a456-426614174000",
"name": "text",
"valueType": "single",
"selectedValues": [
{
"id": "123e4567-e89b-12d3-a456-426614174000",
"value": "text",
"icon": "text"
}
]
}
],
"status": "text",
"statusCategory": "new"
}Removes an item from a feed.
Feed Item UUID
Represents an identifier for feed or feed contents. Supported formats ':' or '::', for example 'channel:747d7564-9ec1-461a-ad3a-2a3a55124917' or 'participant:contact:c453186d-c1e1-494d-9176-1673e1a542ee'
DELETE /workspaces/{workspaceId}/feeds/{feedId}/items/{itemId} HTTP/1.1
Host:
Authorization: Bearer jwt
Accept: */*
No content
Retrieve a list of custom and view feeds for administration purposes.
Limits the number of results to return
10Pagination token that keeps of track of the current position in the list
Order in which to retrieve the results
falseThe type of feed.
GET /workspaces/{workspaceId}/feeds HTTP/1.1
Host:
Authorization: Bearer jwt
Accept: */*
{
"results": [
{
"id": "text",
"indexType": "text",
"indexId": "text",
"name": "text",
"emoji": "text",
"query": {
"conversationIds": [
"123e4567-e89b-12d3-a456-426614174000"
],
"sort": "createdAt",
"countOnly": false,
"indexType": "channel",
"indexId": "text",
"itemIds": [
"123e4567-e89b-12d3-a456-426614174000"
],
"ticketNumbers": [
1
],
"itemType": "conversation",
"itemTypes": [
"conversation"
],
"agentIds": [
"123e4567-e89b-12d3-a456-426614174000"
],
"teamIds": [
"123e4567-e89b-12d3-a456-426614174000"
],
"closed": true,
"archived": true,
"replyStatus": "noFollowUp",
"seen": true,
"tagIds": [
"123e4567-e89b-12d3-a456-426614174000"
],
"conversationName": "text",
"conversationChannelIds": [
"123e4567-e89b-12d3-a456-426614174000"
],
"conversationStatuses": [
"active"
],
"conferenceStatuses": [
"accepted"
],
"participants": {
"contacts": [
"123e4567-e89b-12d3-a456-426614174000"
],
"agents": [
"123e4567-e89b-12d3-a456-426614174000"
]
},
"conversationParticipantTypes": [
"user"
],
"conversationExcludeParticipantTypes": [
"user"
],
"conversationLastMessageSenderParticipantTypes": [
"user"
],
"fromContact": {
"id": "123e4567-e89b-12d3-a456-426614174000"
},
"dynamicFields": {
"settingsId": "text",
"fields": [
{
"id": "text",
"selectedValueIds": [
"text"
],
"valueText": "text",
"valueNumber": 1,
"valueBoolean": true,
"valueDate": "2025-06-14",
"valueDateBefore": "2025-06-14",
"valueDateAfter": "2025-06-14"
}
]
},
"conferenceId": "123e4567-e89b-12d3-a456-426614174000",
"itemStatuses": [
"open"
],
"dateFrom": "2025-06-14T09:14:30.126Z",
"dateTo": "2025-06-14T09:14:30.126Z",
"searchTerm": "text",
"slaPolicyId": "123e4567-e89b-12d3-a456-426614174000",
"hasSlaPolicy": true,
"slaPolicyStatus": "ok",
"slaMetric": "firstReplyTime",
"query": {
"operator": "and",
"children": "[Circular Reference]"
},
"spam": true
},
"itemListOptions": {
"sort": "createdAt",
"reverse": true,
"columns": [
"contact"
]
},
"accessEntities": [
{
"entityId": "123e4567-e89b-12d3-a456-426614174000",
"entityType": "inbox-team"
}
],
"itemCount": 1
}
]
}Create a custom feed or view feed for a given workspace.
POST /workspaces/{workspaceId}/feeds HTTP/1.1
Host:
Authorization: Bearer jwt
Content-Type: application/json
Accept: */*
Content-Length: 1834
{
"indexType": "custom",
"name": "text",
"emoji": "text",
"query": {
"conversationIds": [
"123e4567-e89b-12d3-a456-426614174000"
],
"sort": "createdAt",
"countOnly": false,
"indexType": "channel",
"indexId": "text",
"itemIds": [
"123e4567-e89b-12d3-a456-426614174000"
],
"ticketNumbers": [
1
],
"itemType": "conversation",
"itemTypes": [
"conversation"
],
"agentIds": [
"123e4567-e89b-12d3-a456-426614174000"
],
"teamIds": [
"123e4567-e89b-12d3-a456-426614174000"
],
"closed": true,
"archived": true,
"replyStatus": "noFollowUp",
"seen": true,
"tagIds": [
"123e4567-e89b-12d3-a456-426614174000"
],
"conversationName": "text",
"conversationChannelIds": [
"123e4567-e89b-12d3-a456-426614174000"
],
"conversationStatuses": [
"active"
],
"conferenceStatuses": [
"accepted"
],
"participants": {
"contacts": [
"123e4567-e89b-12d3-a456-426614174000"
],
"agents": [
"123e4567-e89b-12d3-a456-426614174000"
]
},
"conversationParticipantTypes": [
"user"
],
"conversationExcludeParticipantTypes": [
"user"
],
"conversationLastMessageSenderParticipantTypes": [
"user"
],
"fromContact": {
"id": "123e4567-e89b-12d3-a456-426614174000"
},
"dynamicFields": {
"settingsId": "text",
"fields": [
{
"id": "text",
"selectedValueIds": [
"text"
],
"valueText": "text",
"valueNumber": 1,
"valueBoolean": true,
"valueDate": "2025-06-14",
"valueDateBefore": "2025-06-14",
"valueDateAfter": "2025-06-14"
}
]
},
"conferenceId": "123e4567-e89b-12d3-a456-426614174000",
"itemStatuses": [
"open"
],
"dateFrom": "2025-06-14T09:14:30.126Z",
"dateTo": "2025-06-14T09:14:30.126Z",
"searchTerm": "text",
"slaPolicyId": "123e4567-e89b-12d3-a456-426614174000",
"hasSlaPolicy": true,
"slaPolicyStatus": "ok",
"slaMetric": "firstReplyTime",
"query": {
"operator": "and",
"children": [
{
"operator": "and",
"children": "[Circular Reference]"
}
]
},
"spam": true
},
"itemListOptions": {
"sort": "createdAt",
"reverse": true,
"columns": [
"contact"
]
},
"accessEntities": [
{
"entityId": "123e4567-e89b-12d3-a456-426614174000",
"entityType": "inbox-team"
}
]
}{
"id": "text",
"indexType": "text",
"indexId": "text",
"name": "text",
"emoji": "text",
"query": {
"conversationIds": [
"123e4567-e89b-12d3-a456-426614174000"
],
"sort": "createdAt",
"countOnly": false,
"indexType": "channel",
"indexId": "text",
"itemIds": [
"123e4567-e89b-12d3-a456-426614174000"
],
"ticketNumbers": [
1
],
"itemType": "conversation",
"itemTypes": [
"conversation"
],
"agentIds": [
"123e4567-e89b-12d3-a456-426614174000"
],
"teamIds": [
"123e4567-e89b-12d3-a456-426614174000"
],
"closed": true,
"archived": true,
"replyStatus": "noFollowUp",
"seen": true,
"tagIds": [
"123e4567-e89b-12d3-a456-426614174000"
],
"conversationName": "text",
"conversationChannelIds": [
"123e4567-e89b-12d3-a456-426614174000"
],
"conversationStatuses": [
"active"
],
"conferenceStatuses": [
"accepted"
],
"participants": {
"contacts": [
"123e4567-e89b-12d3-a456-426614174000"
],
"agents": [
"123e4567-e89b-12d3-a456-426614174000"
]
},
"conversationParticipantTypes": [
"user"
],
"conversationExcludeParticipantTypes": [
"user"
],
"conversationLastMessageSenderParticipantTypes": [
"user"
],
"fromContact": {
"id": "123e4567-e89b-12d3-a456-426614174000"
},
"dynamicFields": {
"settingsId": "text",
"fields": [
{
"id": "text",
"selectedValueIds": [
"text"
],
"valueText": "text",
"valueNumber": 1,
"valueBoolean": true,
"valueDate": "2025-06-14",
"valueDateBefore": "2025-06-14",
"valueDateAfter": "2025-06-14"
}
]
},
"conferenceId": "123e4567-e89b-12d3-a456-426614174000",
"itemStatuses": [
"open"
],
"dateFrom": "2025-06-14T09:14:30.126Z",
"dateTo": "2025-06-14T09:14:30.126Z",
"searchTerm": "text",
"slaPolicyId": "123e4567-e89b-12d3-a456-426614174000",
"hasSlaPolicy": true,
"slaPolicyStatus": "ok",
"slaMetric": "firstReplyTime",
"query": {
"operator": "and",
"children": [
{
"operator": "and",
"children": "[Circular Reference]"
}
]
},
"spam": true
},
"itemListOptions": {
"sort": "createdAt",
"reverse": true,
"columns": [
"contact"
]
},
"accessEntities": [
{
"entityId": "123e4567-e89b-12d3-a456-426614174000",
"entityType": "inbox-team"
}
],
"itemCount": 1
}Retrieve a list of feed items based on the specified parameters.
Limits the number of results to return
10Pagination token that keeps of track of the current position in the list
Order in which to retrieve the results
falseReturn only the count of the results, not the results themselves
falsecreatedAtPossible values: Return only the count of the results, not the results themselves
falseSearch for feed items that have no agent assigned.
Reflects the overall state of the SLA policy on a ticket.
ok: all metrics are green.needsAttention: one or more metrics are in a warning state.breached: one or more metrics are in a breached state.If true, only return spam. Otherwise, only non-spam.
POST /workspaces/{workspaceId}/search/feed-items HTTP/1.1
Host:
Authorization: Bearer jwt
Content-Type: application/json
Accept: */*
Content-Length: 1603
{
"conversationIds": [
"123e4567-e89b-12d3-a456-426614174000"
],
"sort": "createdAt",
"countOnly": false,
"indexType": "channel",
"indexId": "text",
"itemIds": [
"123e4567-e89b-12d3-a456-426614174000"
],
"ticketNumbers": [
1
],
"itemType": "conversation",
"itemTypes": [
"conversation"
],
"agentIds": [
"123e4567-e89b-12d3-a456-426614174000"
],
"teamIds": [
"123e4567-e89b-12d3-a456-426614174000"
],
"closed": true,
"archived": true,
"replyStatus": "noFollowUp",
"seen": true,
"tagIds": [
"123e4567-e89b-12d3-a456-426614174000"
],
"conversationName": "text",
"conversationChannelIds": [
"123e4567-e89b-12d3-a456-426614174000"
],
"conversationStatuses": [
"active"
],
"conferenceStatuses": [
"accepted"
],
"participants": {
"contacts": [
"123e4567-e89b-12d3-a456-426614174000"
],
"agents": [
"123e4567-e89b-12d3-a456-426614174000"
]
},
"conversationParticipantTypes": [
"user"
],
"conversationExcludeParticipantTypes": [
"user"
],
"conversationLastMessageSenderParticipantTypes": [
"user"
],
"fromContact": {
"id": "123e4567-e89b-12d3-a456-426614174000"
},
"dynamicFields": {
"settingsId": "text",
"fields": [
{
"id": "text",
"selectedValueIds": [
"text"
],
"valueText": "text",
"valueNumber": 1,
"valueBoolean": true,
"valueDate": "2025-06-14",
"valueDateBefore": "2025-06-14",
"valueDateAfter": "2025-06-14"
}
]
},
"conferenceId": "123e4567-e89b-12d3-a456-426614174000",
"itemStatuses": [
"open"
],
"dateFrom": "2025-06-14T09:14:30.126Z",
"dateTo": "2025-06-14T09:14:30.126Z",
"searchTerm": "text",
"slaPolicyId": "123e4567-e89b-12d3-a456-426614174000",
"hasSlaPolicy": true,
"slaPolicyStatus": "ok",
"slaMetric": "firstReplyTime",
"query": {
"operator": "and",
"children": [
{
"operator": "and",
"children": [
"[Circular Reference]"
]
}
]
},
"spam": true
}{
"results": [
{
"id": "text",
"feedId": "text",
"feedIndexId": "text",
"feedIndexType": "text",
"agent": {
"id": "text",
"name": "text",
"avatarUrl": "text"
},
"team": {
"id": "text",
"name": "text",
"avatarUrl": "text"
},
"number": 1,
"type": "conversation",
"archived": true,
"closed": true,
"private": true,
"deleted": true,
"spam": true,
"senderBlocked": true,
"seen": true,
"seenBy": "123e4567-e89b-12d3-a456-426614174000",
"replySuggestion": "text",
"createdAt": "2025-06-14T09:14:30.126Z",
"willBeDeletedAt": "2025-06-14T09:14:30.126Z",
"lastActivityAt": "2025-06-14T09:14:30.126Z",
"lastMessageByContactAt": "2025-06-14T09:14:30.126Z",
"tags": [
{
"id": "123e4567-e89b-12d3-a456-426614174000",
"name": "text",
"status": "draft",
"addedAt": "2025-06-14T09:14:30.126Z",
"category": {
"id": "123e4567-e89b-12d3-a456-426614174000",
"name": "text",
"emoji": "text"
}
}
],
"attributes": [
{
"key": "text",
"value": "text"
}
],
"filters": [
[
{
"key": "text",
"value": "text"
}
]
],
"linkedItems": [
{
"userId": "123e4567-e89b-12d3-a456-426614174000",
"relation": "linkedTo",
"itemId": "123e4567-e89b-12d3-a456-426614174000",
"itemNumber": 1,
"itemSubject": "text",
"createdAt": "2025-06-14T09:14:30.126Z"
}
],
"mergeInfo": {
"mergedFrom": [
{
"userId": "text",
"itemId": "text",
"createdAt": "2025-06-14T09:14:30.126Z"
}
],
"mergedInto": {
"userId": "text",
"itemId": "text",
"createdAt": "2025-06-14T09:14:30.126Z"
}
},
"dynamicFields": {
"settingsId": "text",
"fields": [
{
"id": "text",
"name": "text",
"description": "text",
"type": "single",
"values": [
{
"id": "text",
"value": "text",
"icon": "text",
"createdAt": "2025-06-14T09:14:30.126Z",
"selected": true
}
],
"valueText": "text",
"valueNumber": 1,
"valueBoolean": true,
"valueDate": "2025-06-14",
"settings": {
"ANY_ADDITIONAL_PROPERTY": "anything"
}
}
]
},
"summaryForm": {
"settingsId": "text",
"fields": [
{
"id": "text",
"name": "text",
"description": "text",
"type": "single",
"values": [
{
"id": "text",
"value": "text",
"icon": "text",
"createdAt": "2025-06-14T09:14:30.126Z",
"selected": true
}
],
"valueText": "text",
"valueNumber": 1,
"valueBoolean": true,
"valueDate": "2025-06-14",
"settings": {
"ANY_ADDITIONAL_PROPERTY": "anything"
}
}
]
},
"queueInfo": {
"queueId": "123e4567-e89b-12d3-a456-426614174000",
"queueName": "text",
"queuedAt": "2025-06-14T09:14:30.126Z"
},
"conversation": {
"id": "299227f5-1c61-4341-ad50-efed5c048998",
"name": "Re: Your refund request",
"description": "Refund request ticket",
"status": "active",
"visibility": "public",
"accessibility": "open",
"style": "default",
"featuredParticipants": [
{
"id": "cb22b001-6226-4d7c-acdd-7414b2bcdbaf",
"displayName": "John Doe",
"avatarUrl": "https://example.bird.com/avatar-url",
"contact": {
"identifierKey": "emailaddress",
"identifierValue": "example@bird.com",
"platformAddress": "example@bird.com",
"platformAddressSelector": "attributes.workEmail"
},
"type": "user",
"status": "active"
}
],
"initiatingParticipant": {
"id": "cb22b001-6226-4d7c-acdd-7414b2bcdbaf",
"displayName": "John Doe",
"avatarUrl": "https://example.bird.com/avatar-url",
"contact": {
"identifierKey": "emailaddress",
"identifierValue": "example@bird.com",
"platformAddress": "example@bird.com",
"platformAddressSelector": "attributes.workEmail"
},
"type": "user",
"status": "active"
},
"activeParticipantCount": 2,
"pendingParticipantCount": 1,
"channelId": "ab651378-579a-4491-abe6-eec97d4c0fa3",
"lastMessage": {
"id": "69e97125-ddd4-4042-9d58-8350e806e1de",
"type": "text",
"preview": {
"text": "Thank you for reaching out, could you please inform your account number?"
},
"status": "accepted",
"sender": {
"id": "cb22b001-6226-4d7c-acdd-7414b2bcdbaf",
"displayName": "John Doe",
"avatarUrl": "https://example.bird.com/avatar-url",
"contact": {
"identifierKey": "emailaddress",
"identifierValue": "example@bird.com",
"platformAddress": "example@bird.com",
"platformAddressSelector": "attributes.workEmail"
},
"type": "user",
"status": "active"
},
"recipients": [
{
"id": "cb22b001-6226-4d7c-acdd-7414b2bcdbaf",
"type": "to",
"identifierKey": "emailaddress",
"identifierValue": "example@bird.com",
"platformAddress": "text",
"platformAddressSelector": "attributes.workEmail",
"contactAnnotation": {
"name": "John Doe"
}
}
],
"createdAt": "2024-01-01T00:00:00.123Z"
},
"lastMessageIncomingAt": "2025-06-14T09:14:30.126Z",
"lastMessageOutgoingAt": "2025-06-14T09:14:30.126Z",
"createdAt": "2024-01-01T00:00:00.123Z",
"updatedAt": "2024-01-01T00:00:00.123Z",
"platformStyle": "direct",
"attributes": {
"myCustomField": "abc"
},
"referral": {
"sourceUrl": "https://instagram.com/p/EXAMPLEID",
"sourceId": "120211000000000000",
"sourceType": "AD",
"mediaUrl": "https://cdninstagram.com/v/example",
"mediaType": "IMAGE",
"caption": "Introducing Dream Summer Days Daily SPF, your go-to sunscreen for safeguarding your skin's glow under the sun's embrace.",
"title": "Dream Summer Days Daily SPF",
"text": "Crafted with broad-spectrum SPF 50+ protection, Dream Summer Days Daily SPF offers reliable defense against both UVA and UVB rays",
"username": "DreamCosmetics",
"timestamp": "2024-11-28T12:00:00.000Z"
},
"likelySpam": true,
"likelySpamReason": "advertisement",
"resource": {
"type": "task",
"id": "123e4567-e89b-12d3-a456-426614174000"
}
},
"conference": {
"ANY_ADDITIONAL_PROPERTY": "anything"
},
"task": {
"ANY_ADDITIONAL_PROPERTY": "anything"
},
"slaPolicy": {
"policyId": "123e4567-e89b-12d3-a456-426614174000",
"timers": [
{
"metric": "firstReplyTime",
"severity": "breach",
"status": "inactive",
"expiresAt": "2025-06-14T09:14:30.126Z"
}
]
},
"requiredSkills": [
{
"id": "123e4567-e89b-12d3-a456-426614174000",
"name": "text",
"valueType": "single",
"selectedValues": [
{
"id": "123e4567-e89b-12d3-a456-426614174000",
"value": "text",
"icon": "text"
}
]
}
],
"status": "text",
"statusCategory": "new"
}
],
"total": 1,
"nextPageToken": "text"
}Perform an update on a given feed.
Represents an identifier for feed or feed contents. Supported formats ':' or '::', for example 'channel:747d7564-9ec1-461a-ad3a-2a3a55124917' or 'participant:contact:c453186d-c1e1-494d-9176-1673e1a542ee'
PATCH /workspaces/{workspaceId}/feeds/{feedId} HTTP/1.1
Host:
Authorization: Bearer jwt
Content-Type: application/json
Accept: */*
Content-Length: 1813
{
"name": "text",
"emoji": "text",
"query": {
"conversationIds": [
"123e4567-e89b-12d3-a456-426614174000"
],
"sort": "createdAt",
"countOnly": false,
"indexType": "channel",
"indexId": "text",
"itemIds": [
"123e4567-e89b-12d3-a456-426614174000"
],
"ticketNumbers": [
1
],
"itemType": "conversation",
"itemTypes": [
"conversation"
],
"agentIds": [
"123e4567-e89b-12d3-a456-426614174000"
],
"teamIds": [
"123e4567-e89b-12d3-a456-426614174000"
],
"closed": true,
"archived": true,
"replyStatus": "noFollowUp",
"seen": true,
"tagIds": [
"123e4567-e89b-12d3-a456-426614174000"
],
"conversationName": "text",
"conversationChannelIds": [
"123e4567-e89b-12d3-a456-426614174000"
],
"conversationStatuses": [
"active"
],
"conferenceStatuses": [
"accepted"
],
"participants": {
"contacts": [
"123e4567-e89b-12d3-a456-426614174000"
],
"agents": [
"123e4567-e89b-12d3-a456-426614174000"
]
},
"conversationParticipantTypes": [
"user"
],
"conversationExcludeParticipantTypes": [
"user"
],
"conversationLastMessageSenderParticipantTypes": [
"user"
],
"fromContact": {
"id": "123e4567-e89b-12d3-a456-426614174000"
},
"dynamicFields": {
"settingsId": "text",
"fields": [
{
"id": "text",
"selectedValueIds": [
"text"
],
"valueText": "text",
"valueNumber": 1,
"valueBoolean": true,
"valueDate": "2025-06-14",
"valueDateBefore": "2025-06-14",
"valueDateAfter": "2025-06-14"
}
]
},
"conferenceId": "123e4567-e89b-12d3-a456-426614174000",
"itemStatuses": [
"open"
],
"dateFrom": "2025-06-14T09:14:30.126Z",
"dateTo": "2025-06-14T09:14:30.126Z",
"searchTerm": "text",
"slaPolicyId": "123e4567-e89b-12d3-a456-426614174000",
"hasSlaPolicy": true,
"slaPolicyStatus": "ok",
"slaMetric": "firstReplyTime",
"query": {
"operator": "and",
"children": [
{
"operator": "and",
"children": "[Circular Reference]"
}
]
},
"spam": true
},
"itemListOptions": {
"sort": "createdAt",
"reverse": true,
"columns": [
"contact"
]
},
"accessEntities": [
{
"entityId": "123e4567-e89b-12d3-a456-426614174000",
"entityType": "inbox-team"
}
]
}{
"id": "text",
"indexType": "text",
"indexId": "text",
"name": "text",
"emoji": "text",
"query": {
"conversationIds": [
"123e4567-e89b-12d3-a456-426614174000"
],
"sort": "createdAt",
"countOnly": false,
"indexType": "channel",
"indexId": "text",
"itemIds": [
"123e4567-e89b-12d3-a456-426614174000"
],
"ticketNumbers": [
1
],
"itemType": "conversation",
"itemTypes": [
"conversation"
],
"agentIds": [
"123e4567-e89b-12d3-a456-426614174000"
],
"teamIds": [
"123e4567-e89b-12d3-a456-426614174000"
],
"closed": true,
"archived": true,
"replyStatus": "noFollowUp",
"seen": true,
"tagIds": [
"123e4567-e89b-12d3-a456-426614174000"
],
"conversationName": "text",
"conversationChannelIds": [
"123e4567-e89b-12d3-a456-426614174000"
],
"conversationStatuses": [
"active"
],
"conferenceStatuses": [
"accepted"
],
"participants": {
"contacts": [
"123e4567-e89b-12d3-a456-426614174000"
],
"agents": [
"123e4567-e89b-12d3-a456-426614174000"
]
},
"conversationParticipantTypes": [
"user"
],
"conversationExcludeParticipantTypes": [
"user"
],
"conversationLastMessageSenderParticipantTypes": [
"user"
],
"fromContact": {
"id": "123e4567-e89b-12d3-a456-426614174000"
},
"dynamicFields": {
"settingsId": "text",
"fields": [
{
"id": "text",
"selectedValueIds": [
"text"
],
"valueText": "text",
"valueNumber": 1,
"valueBoolean": true,
"valueDate": "2025-06-14",
"valueDateBefore": "2025-06-14",
"valueDateAfter": "2025-06-14"
}
]
},
"conferenceId": "123e4567-e89b-12d3-a456-426614174000",
"itemStatuses": [
"open"
],
"dateFrom": "2025-06-14T09:14:30.126Z",
"dateTo": "2025-06-14T09:14:30.126Z",
"searchTerm": "text",
"slaPolicyId": "123e4567-e89b-12d3-a456-426614174000",
"hasSlaPolicy": true,
"slaPolicyStatus": "ok",
"slaMetric": "firstReplyTime",
"query": {
"operator": "and",
"children": [
{
"operator": "and",
"children": "[Circular Reference]"
}
]
},
"spam": true
},
"itemListOptions": {
"sort": "createdAt",
"reverse": true,
"columns": [
"contact"
]
},
"accessEntities": [
{
"entityId": "123e4567-e89b-12d3-a456-426614174000",
"entityType": "inbox-team"
}
],
"itemCount": 1
}Perform bulk updates on multiple items within a feed, modifying their content, status, or other attributes.
Represents an identifier for feed or feed contents. Supported formats ':' or '::', for example 'channel:747d7564-9ec1-461a-ad3a-2a3a55124917' or 'participant:contact:c453186d-c1e1-494d-9176-1673e1a542ee'
PATCH /workspaces/{workspaceId}/feeds/{feedId}/items HTTP/1.1
Host:
Authorization: Bearer jwt
Content-Type: application/json
Accept: */*
Content-Length: 18
{
"agentId": "text"
}No content
Modify the content of a specific item within a feed.
Feed Item UUID
Represents an identifier for feed or feed contents. Supported formats ':' or '::', for example 'channel:747d7564-9ec1-461a-ad3a-2a3a55124917' or 'participant:contact:c453186d-c1e1-494d-9176-1673e1a542ee'
The slug of the status to set on the feed item.
PATCH /workspaces/{workspaceId}/feeds/{feedId}/items/{itemId} HTTP/1.1
Host:
Authorization: Bearer jwt
Content-Type: application/json
Accept: */*
Content-Length: 930
{
"agentId": "text",
"teamId": "text",
"archived": true,
"spam": true,
"blockSender": true,
"closed": true,
"seen": true,
"private": true,
"replySuggestion": "text",
"customAttributes": {
"ANY_ADDITIONAL_PROPERTY": "anything"
},
"dynamicFields": {
"settingsId": "text",
"fields": [
{
"id": "text",
"selectedValueIds": [
"text"
],
"valueText": "text",
"valueNumber": 1,
"valueBoolean": true,
"valueDate": "2025-06-14",
"valueDateBefore": "2025-06-14",
"valueDateAfter": "2025-06-14"
}
]
},
"summaryForm": {
"settingsId": "text",
"fields": [
{
"id": "text",
"selectedValueIds": [
"text"
],
"valueText": "text",
"valueNumber": 1,
"valueBoolean": true,
"valueDate": "2025-06-14",
"valueDateBefore": "2025-06-14",
"valueDateAfter": "2025-06-14"
}
]
},
"slaPolicyId": "123e4567-e89b-12d3-a456-426614174000",
"requiredSkills": [
{
"id": "123e4567-e89b-12d3-a456-426614174000",
"name": "text",
"valueType": "single",
"selectedValues": [
{
"id": "123e4567-e89b-12d3-a456-426614174000",
"value": "text",
"icon": "text"
}
]
}
],
"status": "text"
}{
"id": "text",
"feedId": "text",
"feedIndexId": "text",
"feedIndexType": "text",
"agent": {
"id": "text",
"name": "text",
"avatarUrl": "text"
},
"team": {
"id": "text",
"name": "text",
"avatarUrl": "text"
},
"number": 1,
"type": "conversation",
"archived": true,
"closed": true,
"private": true,
"deleted": true,
"spam": true,
"senderBlocked": true,
"seen": true,
"seenBy": "123e4567-e89b-12d3-a456-426614174000",
"replySuggestion": "text",
"createdAt": "2025-06-14T09:14:30.126Z",
"willBeDeletedAt": "2025-06-14T09:14:30.126Z",
"lastActivityAt": "2025-06-14T09:14:30.126Z",
"lastMessageByContactAt": "2025-06-14T09:14:30.126Z",
"tags": [
{
"id": "123e4567-e89b-12d3-a456-426614174000",
"name": "text",
"status": "draft",
"addedAt": "2025-06-14T09:14:30.126Z",
"category": {
"id": "123e4567-e89b-12d3-a456-426614174000",
"name": "text",
"emoji": "text"
}
}
],
"attributes": [
{
"key": "text",
"value": "text"
}
],
"filters": [
[
{
"key": "text",
"value": "text"
}
]
],
"linkedItems": [
{
"userId": "123e4567-e89b-12d3-a456-426614174000",
"relation": "linkedTo",
"itemId": "123e4567-e89b-12d3-a456-426614174000",
"itemNumber": 1,
"itemSubject": "text",
"createdAt": "2025-06-14T09:14:30.126Z"
}
],
"mergeInfo": {
"mergedFrom": [
{
"userId": "text",
"itemId": "text",
"createdAt": "2025-06-14T09:14:30.126Z"
}
],
"mergedInto": {
"userId": "text",
"itemId": "text",
"createdAt": "2025-06-14T09:14:30.126Z"
}
},
"dynamicFields": {
"settingsId": "text",
"fields": [
{
"id": "text",
"name": "text",
"description": "text",
"type": "single",
"values": [
{
"id": "text",
"value": "text",
"icon": "text",
"createdAt": "2025-06-14T09:14:30.126Z",
"selected": true
}
],
"valueText": "text",
"valueNumber": 1,
"valueBoolean": true,
"valueDate": "2025-06-14",
"settings": {
"ANY_ADDITIONAL_PROPERTY": "anything"
}
}
]
},
"summaryForm": {
"settingsId": "text",
"fields": [
{
"id": "text",
"name": "text",
"description": "text",
"type": "single",
"values": [
{
"id": "text",
"value": "text",
"icon": "text",
"createdAt": "2025-06-14T09:14:30.126Z",
"selected": true
}
],
"valueText": "text",
"valueNumber": 1,
"valueBoolean": true,
"valueDate": "2025-06-14",
"settings": {
"ANY_ADDITIONAL_PROPERTY": "anything"
}
}
]
},
"queueInfo": {
"queueId": "123e4567-e89b-12d3-a456-426614174000",
"queueName": "text",
"queuedAt": "2025-06-14T09:14:30.126Z"
},
"conversation": {
"id": "299227f5-1c61-4341-ad50-efed5c048998",
"name": "Re: Your refund request",
"description": "Refund request ticket",
"status": "active",
"visibility": "public",
"accessibility": "open",
"style": "default",
"featuredParticipants": [
{
"id": "cb22b001-6226-4d7c-acdd-7414b2bcdbaf",
"displayName": "John Doe",
"avatarUrl": "https://example.bird.com/avatar-url",
"contact": {
"identifierKey": "emailaddress",
"identifierValue": "example@bird.com",
"platformAddress": "example@bird.com",
"platformAddressSelector": "attributes.workEmail"
},
"type": "user",
"status": "active"
}
],
"initiatingParticipant": {
"id": "cb22b001-6226-4d7c-acdd-7414b2bcdbaf",
"displayName": "John Doe",
"avatarUrl": "https://example.bird.com/avatar-url",
"contact": {
"identifierKey": "emailaddress",
"identifierValue": "example@bird.com",
"platformAddress": "example@bird.com",
"platformAddressSelector": "attributes.workEmail"
},
"type": "user",
"status": "active"
},
"activeParticipantCount": 2,
"pendingParticipantCount": 1,
"channelId": "ab651378-579a-4491-abe6-eec97d4c0fa3",
"lastMessage": {
"id": "69e97125-ddd4-4042-9d58-8350e806e1de",
"type": "text",
"preview": {
"text": "Thank you for reaching out, could you please inform your account number?"
},
"status": "accepted",
"sender": {
"id": "cb22b001-6226-4d7c-acdd-7414b2bcdbaf",
"displayName": "John Doe",
"avatarUrl": "https://example.bird.com/avatar-url",
"contact": {
"identifierKey": "emailaddress",
"identifierValue": "example@bird.com",
"platformAddress": "example@bird.com",
"platformAddressSelector": "attributes.workEmail"
},
"type": "user",
"status": "active"
},
"recipients": [
{
"id": "cb22b001-6226-4d7c-acdd-7414b2bcdbaf",
"type": "to",
"identifierKey": "emailaddress",
"identifierValue": "example@bird.com",
"platformAddress": "text",
"platformAddressSelector": "attributes.workEmail",
"contactAnnotation": {
"name": "John Doe"
}
}
],
"createdAt": "2024-01-01T00:00:00.123Z"
},
"lastMessageIncomingAt": "2025-06-14T09:14:30.126Z",
"lastMessageOutgoingAt": "2025-06-14T09:14:30.126Z",
"createdAt": "2024-01-01T00:00:00.123Z",
"updatedAt": "2024-01-01T00:00:00.123Z",
"platformStyle": "direct",
"attributes": {
"myCustomField": "abc"
},
"referral": {
"sourceUrl": "https://instagram.com/p/EXAMPLEID",
"sourceId": "120211000000000000",
"sourceType": "AD",
"mediaUrl": "https://cdninstagram.com/v/example",
"mediaType": "IMAGE",
"caption": "Introducing Dream Summer Days Daily SPF, your go-to sunscreen for safeguarding your skin's glow under the sun's embrace.",
"title": "Dream Summer Days Daily SPF",
"text": "Crafted with broad-spectrum SPF 50+ protection, Dream Summer Days Daily SPF offers reliable defense against both UVA and UVB rays",
"username": "DreamCosmetics",
"timestamp": "2024-11-28T12:00:00.000Z"
},
"likelySpam": true,
"likelySpamReason": "advertisement",
"resource": {
"type": "task",
"id": "123e4567-e89b-12d3-a456-426614174000"
}
},
"conference": {
"ANY_ADDITIONAL_PROPERTY": "anything"
},
"task": {
"ANY_ADDITIONAL_PROPERTY": "anything"
},
"slaPolicy": {
"policyId": "123e4567-e89b-12d3-a456-426614174000",
"timers": [
{
"metric": "firstReplyTime",
"severity": "breach",
"status": "inactive",
"expiresAt": "2025-06-14T09:14:30.126Z"
}
]
},
"requiredSkills": [
{
"id": "123e4567-e89b-12d3-a456-426614174000",
"name": "text",
"valueType": "single",
"selectedValues": [
{
"id": "123e4567-e89b-12d3-a456-426614174000",
"value": "text",
"icon": "text"
}
]
}
],
"status": "text",
"statusCategory": "new"
}Add an existent item to an existent feed.
Feed Item UUID
Represents an identifier for feed or feed contents. Supported formats ':' or '::', for example 'channel:747d7564-9ec1-461a-ad3a-2a3a55124917' or 'participant:contact:c453186d-c1e1-494d-9176-1673e1a542ee'
POST /workspaces/{workspaceId}/feeds/{feedId}/items/{itemId} HTTP/1.1
Host:
Authorization: Bearer jwt
Content-Type: application/json
Accept: */*
Content-Length: 2
{}{
"id": "text",
"feedId": "text",
"feedIndexId": "text",
"feedIndexType": "text",
"agent": {
"id": "text",
"name": "text",
"avatarUrl": "text"
},
"team": {
"id": "text",
"name": "text",
"avatarUrl": "text"
},
"number": 1,
"type": "conversation",
"archived": true,
"closed": true,
"private": true,
"deleted": true,
"spam": true,
"senderBlocked": true,
"seen": true,
"seenBy": "123e4567-e89b-12d3-a456-426614174000",
"replySuggestion": "text",
"createdAt": "2025-06-14T09:14:30.126Z",
"willBeDeletedAt": "2025-06-14T09:14:30.126Z",
"lastActivityAt": "2025-06-14T09:14:30.126Z",
"lastMessageByContactAt": "2025-06-14T09:14:30.126Z",
"tags": [
{
"id": "123e4567-e89b-12d3-a456-426614174000",
"name": "text",
"status": "draft",
"addedAt": "2025-06-14T09:14:30.126Z",
"category": {
"id": "123e4567-e89b-12d3-a456-426614174000",
"name": "text",
"emoji": "text"
}
}
],
"attributes": [
{
"key": "text",
"value": "text"
}
],
"filters": [
[
{
"key": "text",
"value": "text"
}
]
],
"linkedItems": [
{
"userId": "123e4567-e89b-12d3-a456-426614174000",
"relation": "linkedTo",
"itemId": "123e4567-e89b-12d3-a456-426614174000",
"itemNumber": 1,
"itemSubject": "text",
"createdAt": "2025-06-14T09:14:30.126Z"
}
],
"mergeInfo": {
"mergedFrom": [
{
"userId": "text",
"itemId": "text",
"createdAt": "2025-06-14T09:14:30.126Z"
}
],
"mergedInto": {
"userId": "text",
"itemId": "text",
"createdAt": "2025-06-14T09:14:30.126Z"
}
},
"dynamicFields": {
"settingsId": "text",
"fields": [
{
"id": "text",
"name": "text",
"description": "text",
"type": "single",
"values": [
{
"id": "text",
"value": "text",
"icon": "text",
"createdAt": "2025-06-14T09:14:30.126Z",
"selected": true
}
],
"valueText": "text",
"valueNumber": 1,
"valueBoolean": true,
"valueDate": "2025-06-14",
"settings": {
"ANY_ADDITIONAL_PROPERTY": "anything"
}
}
]
},
"summaryForm": {
"settingsId": "text",
"fields": [
{
"id": "text",
"name": "text",
"description": "text",
"type": "single",
"values": [
{
"id": "text",
"value": "text",
"icon": "text",
"createdAt": "2025-06-14T09:14:30.126Z",
"selected": true
}
],
"valueText": "text",
"valueNumber": 1,
"valueBoolean": true,
"valueDate": "2025-06-14",
"settings": {
"ANY_ADDITIONAL_PROPERTY": "anything"
}
}
]
},
"queueInfo": {
"queueId": "123e4567-e89b-12d3-a456-426614174000",
"queueName": "text",
"queuedAt": "2025-06-14T09:14:30.126Z"
},
"conversation": {
"id": "299227f5-1c61-4341-ad50-efed5c048998",
"name": "Re: Your refund request",
"description": "Refund request ticket",
"status": "active",
"visibility": "public",
"accessibility": "open",
"style": "default",
"featuredParticipants": [
{
"id": "cb22b001-6226-4d7c-acdd-7414b2bcdbaf",
"displayName": "John Doe",
"avatarUrl": "https://example.bird.com/avatar-url",
"contact": {
"identifierKey": "emailaddress",
"identifierValue": "example@bird.com",
"platformAddress": "example@bird.com",
"platformAddressSelector": "attributes.workEmail"
},
"type": "user",
"status": "active"
}
],
"initiatingParticipant": {
"id": "cb22b001-6226-4d7c-acdd-7414b2bcdbaf",
"displayName": "John Doe",
"avatarUrl": "https://example.bird.com/avatar-url",
"contact": {
"identifierKey": "emailaddress",
"identifierValue": "example@bird.com",
"platformAddress": "example@bird.com",
"platformAddressSelector": "attributes.workEmail"
},
"type": "user",
"status": "active"
},
"activeParticipantCount": 2,
"pendingParticipantCount": 1,
"channelId": "ab651378-579a-4491-abe6-eec97d4c0fa3",
"lastMessage": {
"id": "69e97125-ddd4-4042-9d58-8350e806e1de",
"type": "text",
"preview": {
"text": "Thank you for reaching out, could you please inform your account number?"
},
"status": "accepted",
"sender": {
"id": "cb22b001-6226-4d7c-acdd-7414b2bcdbaf",
"displayName": "John Doe",
"avatarUrl": "https://example.bird.com/avatar-url",
"contact": {
"identifierKey": "emailaddress",
"identifierValue": "example@bird.com",
"platformAddress": "example@bird.com",
"platformAddressSelector": "attributes.workEmail"
},
"type": "user",
"status": "active"
},
"recipients": [
{
"id": "cb22b001-6226-4d7c-acdd-7414b2bcdbaf",
"type": "to",
"identifierKey": "emailaddress",
"identifierValue": "example@bird.com",
"platformAddress": "text",
"platformAddressSelector": "attributes.workEmail",
"contactAnnotation": {
"name": "John Doe"
}
}
],
"createdAt": "2024-01-01T00:00:00.123Z"
},
"lastMessageIncomingAt": "2025-06-14T09:14:30.126Z",
"lastMessageOutgoingAt": "2025-06-14T09:14:30.126Z",
"createdAt": "2024-01-01T00:00:00.123Z",
"updatedAt": "2024-01-01T00:00:00.123Z",
"platformStyle": "direct",
"attributes": {
"myCustomField": "abc"
},
"referral": {
"sourceUrl": "https://instagram.com/p/EXAMPLEID",
"sourceId": "120211000000000000",
"sourceType": "AD",
"mediaUrl": "https://cdninstagram.com/v/example",
"mediaType": "IMAGE",
"caption": "Introducing Dream Summer Days Daily SPF, your go-to sunscreen for safeguarding your skin's glow under the sun's embrace.",
"title": "Dream Summer Days Daily SPF",
"text": "Crafted with broad-spectrum SPF 50+ protection, Dream Summer Days Daily SPF offers reliable defense against both UVA and UVB rays",
"username": "DreamCosmetics",
"timestamp": "2024-11-28T12:00:00.000Z"
},
"likelySpam": true,
"likelySpamReason": "advertisement",
"resource": {
"type": "task",
"id": "123e4567-e89b-12d3-a456-426614174000"
}
},
"conference": {
"ANY_ADDITIONAL_PROPERTY": "anything"
},
"task": {
"ANY_ADDITIONAL_PROPERTY": "anything"
},
"slaPolicy": {
"policyId": "123e4567-e89b-12d3-a456-426614174000",
"timers": [
{
"metric": "firstReplyTime",
"severity": "breach",
"status": "inactive",
"expiresAt": "2025-06-14T09:14:30.126Z"
}
]
},
"requiredSkills": [
{
"id": "123e4567-e89b-12d3-a456-426614174000",
"name": "text",
"valueType": "single",
"selectedValues": [
{
"id": "123e4567-e89b-12d3-a456-426614174000",
"value": "text",
"icon": "text"
}
]
}
],
"status": "text",
"statusCategory": "new"
}Merges the feed item in the URL into the one specified in the request body.
Represents an identifier for feed or feed contents. Supported formats ':' or '::', for example 'channel:747d7564-9ec1-461a-ad3a-2a3a55124917' or 'participant:contact:c453186d-c1e1-494d-9176-1673e1a542ee'
POST /workspaces/{workspaceId}/feeds/{feedId}/merge-items HTTP/1.1
Host:
Authorization: Bearer jwt
Content-Type: application/json
Accept: */*
Content-Length: 1963
{
"mergeFrom": {
"itemId": "123e4567-e89b-12d3-a456-426614174000",
"message": {
"reference": "text",
"participantId": "text",
"participantType": "user",
"recipients": [
{
"id": "text",
"identifierKey": "text",
"identifierValue": "text",
"platformAddress": "text",
"platformAddressSelector": "text",
"type": "to"
}
],
"addMissingParticipants": true,
"body": {
"type": "text",
"text": {
"text": "text",
"attachments": [
{
"mediaUrl": "https://example.com",
"filename": "text",
"inline": true
}
],
"actions": [
{
"type": "link",
"link": {
"text": "text",
"url": "text"
}
}
],
"metadata": {
"subject": "text",
"headers": {
"ANY_ADDITIONAL_PROPERTY": "text"
},
"whatsapp": {
"previewUrl": true
},
"line": {
"emoji": {
"items": [
{
"index": 1,
"productId": "text",
"emojiId": "text"
}
]
}
},
"telegram": {
"parseMode": "Markdown"
}
}
}
}
},
"comment": {
"body": {
"type": "text",
"text": {
"text": "text"
}
},
"mentions": {
"notify": {
"onUpdate": false,
"onDelete": false
},
"identifiers": [
{
"id": "123e4567-e89b-12d3-a456-426614174000"
}
]
},
"replyTo": {
"id": "123e4567-e89b-12d3-a456-426614174000",
"type": "comment"
}
}
},
"mergeInto": {
"itemId": "123e4567-e89b-12d3-a456-426614174000",
"message": {
"reference": "text",
"participantId": "text",
"participantType": "user",
"recipients": [
{
"id": "text",
"identifierKey": "text",
"identifierValue": "text",
"platformAddress": "text",
"platformAddressSelector": "text",
"type": "to"
}
],
"addMissingParticipants": true,
"body": {
"type": "text",
"text": {
"text": "text",
"attachments": [
{
"mediaUrl": "https://example.com",
"filename": "text",
"inline": true
}
],
"actions": [
{
"type": "link",
"link": {
"text": "text",
"url": "text"
}
}
],
"metadata": {
"subject": "text",
"headers": {
"ANY_ADDITIONAL_PROPERTY": "text"
},
"whatsapp": {
"previewUrl": true
},
"line": {
"emoji": {
"items": [
{
"index": 1,
"productId": "text",
"emojiId": "text"
}
]
}
},
"telegram": {
"parseMode": "Markdown"
}
}
}
}
},
"comment": {
"body": {
"type": "text",
"text": {
"text": "text"
}
},
"mentions": {
"notify": {
"onUpdate": false,
"onDelete": false
},
"identifiers": [
{
"id": "123e4567-e89b-12d3-a456-426614174000"
}
]
},
"replyTo": {
"id": "123e4567-e89b-12d3-a456-426614174000",
"type": "comment"
}
}
}
}{
"mergedFrom": {
"id": "text",
"feedId": "text",
"feedIndexId": "text",
"feedIndexType": "text",
"agent": {
"id": "text",
"name": "text",
"avatarUrl": "text"
},
"team": {
"id": "text",
"name": "text",
"avatarUrl": "text"
},
"number": 1,
"type": "conversation",
"archived": true,
"closed": true,
"private": true,
"deleted": true,
"spam": true,
"senderBlocked": true,
"seen": true,
"seenBy": "123e4567-e89b-12d3-a456-426614174000",
"replySuggestion": "text",
"createdAt": "2025-06-14T09:14:30.126Z",
"willBeDeletedAt": "2025-06-14T09:14:30.126Z",
"lastActivityAt": "2025-06-14T09:14:30.126Z",
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