Copy {
"results": [
{
"id": "299227f5-1c61-4341-ad50-efed5c048998",
"name": "Re: Your refund request",
"description": "Refund request ticket",
"status": "active",
"visibility": "public",
"accessibility": "open",
"style": "default",
"featuredParticipants": [
{
"id": "cb22b001-6226-4d7c-acdd-7414b2bcdbaf",
"displayName": "John Doe",
"avatarUrl": "https://example.bird.com/avatar-url",
"contact": {
"identifierKey": "emailaddress",
"identifierValue": "example@bird.com",
"platformAddress": "example@bird.com",
"platformAddressSelector": "attributes.workEmail"
},
"type": "user",
"status": "pending"
}
],
"initiatingParticipant": {
"id": "cb22b001-6226-4d7c-acdd-7414b2bcdbaf",
"displayName": "John Doe",
"avatarUrl": "https://example.bird.com/avatar-url",
"contact": {
"identifierKey": "emailaddress",
"identifierValue": "example@bird.com",
"platformAddress": "example@bird.com",
"platformAddressSelector": "attributes.workEmail"
},
"type": "user",
"status": "pending"
},
"activeParticipantCount": 2,
"pendingParticipantCount": 1,
"channelId": "ab651378-579a-4491-abe6-eec97d4c0fa3",
"lastMessage": {
"id": "69e97125-ddd4-4042-9d58-8350e806e1de",
"type": "text",
"preview": {
"text": "Thank you for reaching out, could you please inform your account number?"
},
"status": "accepted",
"sender": {
"id": "cb22b001-6226-4d7c-acdd-7414b2bcdbaf",
"displayName": "John Doe",
"avatarUrl": "https://example.bird.com/avatar-url",
"contact": {
"identifierKey": "emailaddress",
"identifierValue": "example@bird.com",
"platformAddress": "example@bird.com",
"platformAddressSelector": "attributes.workEmail"
},
"type": "user",
"status": "pending"
},
"recipients": [
{
"id": "cb22b001-6226-4d7c-acdd-7414b2bcdbaf",
"type": "to",
"identifierKey": "emailaddress",
"identifierValue": "example@bird.com",
"platformAddress": "text",
"platformAddressSelector": "attributes.workEmail",
"contactAnnotation": {
"name": "John Doe"
}
}
],
"createdAt": "2024-01-01T00:00:00.123Z"
},
"createdAt": "2024-01-01T00:00:00.123Z",
"updatedAt": "2024-01-01T00:00:00.123Z",
"platformStyle": "direct",
"attributes": {
"myCustomField": "abc"
},
"referral": {
"sourceUrl": "https://instagram.com/p/EXAMPLEID",
"sourceId": "120211000000000000",
"sourceType": "AD",
"mediaUrl": "https://cdninstagram.com/v/example",
"mediaType": "IMAGE",
"caption": "Introducing Dream Summer Days Daily SPF, your go-to sunscreen for safeguarding your skin's glow under the sun's embrace.",
"title": "Dream Summer Days Daily SPF",
"text": "Crafted with broad-spectrum SPF 50+ protection, Dream Summer Days Daily SPF offers reliable defense against both UVA and UVB rays",
"username": "DreamCosmetics",
"timestamp": "2024-11-28T12:00:00.000Z"
},
"likelySpam": true,
"likelySpamReason": "advertisement",
"resource": {
"type": "task",
"id": "123e4567-e89b-12d3-a456-426614174000"
}
}
],
"nextPageToken": "WyIyMDI0LTExLTE1VDEzOjM0OjQ1Ljc3NTYzMDE0OVoiLCJhMGEwM2IxOS03NTQ5LTRlZmUtOTBjZS1jNzdlYzI0ZjZmN2YiXQ=="
} 
