Create conversation

Create conversation

post

Create a new conversation for a workspace, optionally specifying an initial message to be sent.

Authorizations

accessKey

HTTPRequired

Uses the Authorization header: 'AccessKey ' followed by your access key token (e.g., 'Authorization: AccessKey AbCdEfGhIjKlMnOpQrStUvWxYzAbCdEfGhIj')

Path parameters

workspaceIdstring · uuidRequired

The workspace ID

Example: b4e02c85-c6d2-4b15-8885-e09671799c61

Body

application/json

and

anyOptional

or

Responses

201

The conversation is created

application/json

403

User has no access to the requested resource

application/json

404

The resource specified in the URL was not found

application/json

409

The resource already exists

application/json

422

The request body did not pass validation

application/json

post

/workspaces/{workspaceId}/conversations

HTTPcURLJavaScriptPython

POST /workspaces/{workspaceId}/conversations HTTP/1.1
Host: api.bird.com
Authorization: AccessKey YOUR_SECRET_TOKEN
Content-Type: application/json
Accept: */*
Content-Length: 1245

{
  "name": "Re: Your refund request",
  "description": "Refund request ticket",
  "style": "default",
  "visibility": "public",
  "accessibility": "open",
  "participants": [
    {
      "id": "986c5b08-3ec7-424a-a380-f3b41dc02746",
      "type": "user"
    }
  ],
  "initiatingParticipant": {
    "id": "986c5b08-3ec7-424a-a380-f3b41dc02746",
    "type": "user"
  },
  "channelId": null,
  "initialMessage": {
    "reference": "my-own-business-logic-id-12345",
    "sender": {
      "name": "Bird Support",
      "email": "[email protected]",
      "emailReplyToAddress": "[email protected]"
    },
    "recipients": [
      {
        "identifierKey": "emailaddress",
        "identifierValue": "[email protected]",
        "platformAddressSelector": "attributes.workEmail",
        "type": "to"
      }
    ],
    "body": {
      "type": "text",
      "text": {
        "text": "text",
        "attachments": [
          {
            "mediaUrl": "https://example.com",
            "filename": "text",
            "inline": true,
            "contentId": "text"
          }
        ],
        "actions": [
          {
            "type": "link",
            "link": {
              "text": "text",
              "url": "text"
            }
          }
        ],
        "metadata": {
          "subject": "text",
          "headers": {
            "ANY_ADDITIONAL_PROPERTY": "text"
          },
          "whatsapp": {
            "previewUrl": true
          },
          "line": {
            "emoji": {
              "items": [
                {
                  "index": 1,
                  "productId": "text",
                  "emojiId": "text"
                }
              ]
            }
          },
          "telegram": {
            "parseMode": "Markdown"
          },
          "apple": {
            "summaryText": "text"
          }
        }
      }
    },
    "draft": false
  },
  "attributes": {
    "myCustomField": "abc"
  },
  "resource": {
    "type": "task",
    "id": "123e4567-e89b-12d3-a456-426614174000"
  },
  "ANY_ADDITIONAL_PROPERTY": "anything"
}

{
  "id": "299227f5-1c61-4341-ad50-efed5c048998",
  "name": "Re: Your refund request",
  "description": "Refund request ticket",
  "status": "active",
  "visibility": "public",
  "accessibility": "open",
  "style": "default",
  "featuredParticipants": [
    {
      "id": "cb22b001-6226-4d7c-acdd-7414b2bcdbaf",
      "displayName": "John Doe",
      "avatarUrl": "https://example.bird.com/avatar-url",
      "contact": {
        "identifierKey": "emailaddress",
        "identifierValue": "[email protected]",
        "platformAddress": "[email protected]",
        "platformAddressSelector": "attributes.workEmail"
      },
      "type": "user",
      "status": "active"
    }
  ],
  "initiatingParticipant": {
    "id": "cb22b001-6226-4d7c-acdd-7414b2bcdbaf",
    "displayName": "John Doe",
    "avatarUrl": "https://example.bird.com/avatar-url",
    "contact": {
      "identifierKey": "emailaddress",
      "identifierValue": "[email protected]",
      "platformAddress": "[email protected]",
      "platformAddressSelector": "attributes.workEmail"
    },
    "type": "user",
    "status": "active"
  },
  "activeParticipantCount": 2,
  "pendingParticipantCount": 1,
  "channelId": "ab651378-579a-4491-abe6-eec97d4c0fa3",
  "lastMessage": {
    "id": "69e97125-ddd4-4042-9d58-8350e806e1de",
    "type": "text",
    "preview": {
      "text": "Thank you for reaching out, could you please inform your account number?"
    },
    "status": "accepted",
    "sender": {
      "id": "cb22b001-6226-4d7c-acdd-7414b2bcdbaf",
      "displayName": "John Doe",
      "avatarUrl": "https://example.bird.com/avatar-url",
      "contact": {
        "identifierKey": "emailaddress",
        "identifierValue": "[email protected]",
        "platformAddress": "[email protected]",
        "platformAddressSelector": "attributes.workEmail"
      },
      "type": "user",
      "status": "active"
    },
    "recipients": [
      {
        "id": "cb22b001-6226-4d7c-acdd-7414b2bcdbaf",
        "type": "to",
        "identifierKey": "emailaddress",
        "identifierValue": "[email protected]",
        "platformAddress": "text",
        "platformAddressSelector": "attributes.workEmail",
        "contactAnnotation": {
          "name": "John Doe"
        },
        "isInbox": true
      }
    ],
    "draft": true,
    "createdAt": "2024-01-01T00:00:00.123Z"
  },
  "lastMessageIncomingAt": "2025-12-12T21:33:59.145Z",
  "lastMessageOutgoingAt": "2025-12-12T21:33:59.145Z",
  "createdAt": "2024-01-01T00:00:00.123Z",
  "updatedAt": "2024-01-01T00:00:00.123Z",
  "platformStyle": "direct",
  "attributes": {
    "myCustomField": "abc"
  },
  "summary": "Re: Your refund request",
  "referral": {
    "sourceUrl": "https://instagram.com/p/EXAMPLEID",
    "sourceId": "120211000000000000",
    "sourceType": "AD",
    "mediaUrl": "https://cdninstagram.com/v/example",
    "mediaType": "IMAGE",
    "caption": "Introducing Dream Summer Days Daily SPF, your go-to sunscreen for safeguarding your skin's glow under the sun's embrace.",
    "title": "Dream Summer Days Daily SPF",
    "text": "Crafted with broad-spectrum SPF 50+ protection, Dream Summer Days Daily SPF offers reliable defense against both UVA and UVB rays",
    "username": "DreamCosmetics",
    "timestamp": "2024-11-28T12:00:00.000Z"
  },
  "likelySpam": true,
  "likelySpamReason": "advertisement",
  "resource": {
    "type": "task",
    "id": "123e4567-e89b-12d3-a456-426614174000"
  },
  "hasDraft": true
}

Examples

Starting a conversation with a simple message

Request

curl -X POST "https://api.bird.com/workspaces/a1405560-c8d3-4b1a-877d-3f449ad95352/conversations" \
-H "Content-Type: application/json" \
-H "Authorization: AccessKey abcd" \
-d '{
  "name": "Email Subject",
  "channelId": "25431165-c486-4a94-94f6-b3633c9af905",
  "participants": [
    {
      "type": "contact",
      "identifierKey": "emailaddress",
      "identifierValue": "[email protected]"
    }
  ],
  "initialMessage": {
    "body": {
      "type": "text",
      "text": {
        "text": "Hey, listen!"
      }
    },
    "recipients": [
      {
        "identifierKey": "emailaddress",
        "identifierValue": "[email protected]",
        "type": "to"
      }
    ]
  },
  "attributes": {
    "my-custom-attribute": "123"
  }
}'

Response (201 - Created)

Starting a conversation with an email template message

Request

curl -X POST "https://api.bird.com/workspaces/a1405560-c8d3-4b1a-877d-3f449ad95352/conversations" \
-H "Content-Type: application/json" \
-H "Authorization: AccessKey abcd" \
-d '{
  "name": "Email Subject",
  "channelId": "25431165-c486-4a94-94f6-b3633c9af905",
  "participants": [
    {
      "type": "contact",
      "identifierKey": "emailaddress",
      "identifierValue": "[email protected]"
    }
  ],
  "initialMessage": {
    "template": {
      "projectId": "5d9084b3-7cdb-4c87-bf7c-8871a1f21695",
      "version": "b33761d9-ece1-48e3-b542-b5bbf93bd8c3",
      "locale": "en",
      "parameters": [
        {
          "type": "string",
          "key": "myVariable",
          "value": "yay"
        }
      ]
    },
    "recipients": [
      {
        "identifierKey": "emailaddress",
        "identifierValue": "[email protected]",
        "type": "to"
      }
    ]
  },
  "attributes": {
    "my-custom-attribute": "123"
  }
}'

Response (201 - Created)

Starting a conversation with a WhatsApp template message

Request

curl -X POST "https://api.bird.com/workspaces/a1405560-c8d3-4b1a-877d-3f449ad95352/conversations" \
-H "Content-Type: application/json" \
-H "Authorization: AccessKey abcd" \
-d '{
  "name": "Ticket name",
  "channelId": "199f0353-fcb8-41b2-afd6-614c6baf3850",
  "participants": [
    {
      "type": "contact",
      "identifierKey": "phonenumber",
      "identifierValue": "[phone]"
    }
  ],
  "initialMessage": {
    "template": {
      "projectId": "4720942c-9bde-4934-ab77-f600743894a1",
      "version": "5c0e4db5-20f2-4224-86f4-fce052997608",
      "locale": "en",
      "parameters": [
        {
          "type": "string",
          "key": "age",
          "value": "20"
        }
      ]
    },
    "recipients": [
      {
        "identifierKey": "phonenumber",
        "identifierValue": "[phone]",
        "type": "to"
      }
    ]
  },
  "attributes": {
    "my-custom-attribute": "123"
  }
}'

Response (201 - Created)