Message interactions

You can list message interactions on a specific message using the following endpoint. In order to get a WhatsApp message, you must have an active WhatsApp channel and perform a HTTP request with a valid access key

List message interactions

get

List message interactions

Authorizations

useraccessKey

Path parameters

workspaceIdstring · uuidRequired

The ID of the workspace

messageIdstring · uuidRequired

The ID for a message

channelIdstring · uuidRequired

The ID for a channel

Responses

200

OK

application/json

404

The request did not pass validation

application/json

get

HTTPcURLJavaScriptPython

GET /workspaces/{workspaceId}/channels/{channelId}/messages/{messageId}/interactions HTTP/1.1
Host: 
Authorization: Bearer jwt
Accept: */*

{
  "results": [
    {
      "id": "123e4567-e89b-12d3-a456-426614174000",
      "messageId": "123e4567-e89b-12d3-a456-426614174000",
      "channelId": "123e4567-e89b-12d3-a456-426614174000",
      "platformId": "text",
      "type": "clicked",
      "messageReference": "text",
      "messagePartsCount": 1,
      "messageTags": [
        "text"
      ],
      "receiver": {
        "connector": {
          "id": "123e4567-e89b-12d3-a456-426614174000",
          "identifierValue": "text",
          "annotations": {
            "name": "text"
          },
          "types": [
            "text"
          ]
        }
      },
      "createdAt": "2025-07-01T22:50:53.285Z",
      "details": "text",
      "context": {
        "id": "text",
        "type": "text",
        "tags": [
          "text"
        ]
      },
      "metadata": {
        "link": {
          "name": "text",
          "url": "text"
        },
        "button": {
          "payload": "text"
        },
        "reaction": {
          "emoji": "text",
          "action": "text"
        },
        "conversion": {
          "type": "text",
          "status": "text",
          "method": "text",
          "timestamp": "2025-07-01T22:50:53.285Z"
        },
        "prefetched": true,
        "ANY_ADDITIONAL_PROPERTY": "anything"
      }
    }
  ]
}

WhatsApp supports the following message interactions:

Interaction	Description
Read	A user has read a message
Clicked	A user has clicked a quick reply button

Additional information about the interactions can be found in the details field and metadata.button object as follows:

Interaction	details	metadata.button.	Description
Clicked	item_N_clicked	payload - user supplied payload sent in action button	Recipient clicked a quick reply button. N = the position of the item in the actions array of the associated message