WhatsApp's Customer Care Window
When a customer sends a message to you on WhatsApp, a 24-hour timer called a Customer Service Window starts. Within this 24-hour window, you can send free-form messages or message templates to the customer without any additional charges.
Benefits for your customers
The 24-hour customer care window for WhatsApp provides a layer of protection for customers by ensuring that businesses respond to their inquiries within a specified time frame, and by protecting them from unwanted or spammy business messages.
This window allows customers to initiate a conversation with a business, ask questions, and get the support they need in a timely manner.
Customer care window in Inbox
We also display a countdown timer to inform agents of how much time remains for them to reply.
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