Magento 1

Enhance your ecommerce operations.

Connect with your customers on Magento across channels such as WhatsApp, SMS, and Email. Deliver personalized marketing, deploy chatbots, track orders, engage in conversational commerce and more.

What you can do with the Magento 1 connector:

  • Automation: Use flows to automate different business processes, such as order updates and shipping notifications, using different triggers and actions.

Magento 1 triggers and actions in Flows

Once installed, you'll be able to use the following triggers in Flows:

  • Added to wishlist: Triggered when a product is added to wishlist.

  • Order placed: Triggered when an order is created.

  • Order refunded: Triggered when an order is refunded.

  • Added to cart: Triggered when a product is added to the cart.

  • Shipment fulfilled: Triggered when a shipment was fulfilled.

  • Checkout started: Triggered when a checkout is started.

Magento 1 data synchronization

The Magento 1 connector doesn't periodically sync data to MessageBird, or vice-versa. Instead, data is only pulled and pushed via triggers and actions in Flows or Journeys.

How to install Magento 1

What you'll need

  • Admin access to Magento 1

  • Access to Connectors in the Automate Work section in your MessageBird workspace

Step one: Extract the ZIP file locally, and inspect the contents

Start by extracting all the files from this ZIP file above to your local computer. The extracted folder structure should resemble the following:


When you compare these folders with the existing Magento filesystem, you'll notice that Magento already has these directories.

Copy all the files and folders recursively into the corresponding directories in Magento.

For example, the new MessageBird_Eventer.xml file should be copied to the existing app/etc/modules directory.

Step two: Disable the Magento Compiler

Magento has introduced a new feature known as the 'Compiler'. This feature allows you to consolidate all PHP files into a single folder, enhancing the efficiency of certain PHP functions used by Magento.

If you have the Magento Compiler enabled, disable it before making any modifications. You can do so through the Magento backend. If you haven't activated the Compiler, don't activate it just out of curiosity. It's a potent tool, and if used incorrectly, it can disrupt your store's operations. It's essential to thoroughly review all documentation related to Magento performance before considering enabling the Compiler.

To disable the Compiler:

  1. In the Magento backend, navigate to System > Tools > Compilation.

  2. Click on the 'Disable' button."

Step three: Upload all files to the Magento filesystem

You are now prepared to upload all files to the Magento root filesystem. If you have access to SSH or SFTP, we recommend that you use one of these methods; they provide a secure, encrypted connection to your Magento server. If those aren't available, you can alternatively use FTP or control panels such as cPanel or DirectAdmin.

Step four: Refresh the Magento cache

Next, you'll need to refresh the Magento cache. This is achievable via the Magento backend. Rather than simply refreshing the cache, we advise using the Flush Cache button to ensure the removal of any leftover files.

At times, even that might not suffice. If you utilize Magento's caching with its default configuration settings (where the cache is stored as files), consider manually deleting all the files within the var/cache directory of Magento.

To refresh the cache:

  1. Navigate to System > Cache Management.

  2. Click on Select All.

  3. Set Actions to Refresh and then click Submit.

Step five: log out from the Magento backend

This step is crucial: Log out of the Magento backend. Doing so will end your PHP session.

Once you've logged out, log back in again.

Step six: Re-enable the Magento compiler

If you previously had the Magento Compiler enabled, and you disabled it in step two, try to enable the compiler again through the Magento backend.

Remember to rebuild the compiler cache; otherwise, the newly added extension (or any modified files) won't be included in the compilation.

Please keep in mind the cautions outlined in step two. If any issues arise during this step, you can disable the Compiler by deleting the includes/config.php file.

  1. Navigate to System > Tools > Compilation.

  2. Click on the Enable button.

  3. Next, head to the Connectors section within Bird and provide the necessary details.

You've successfully installed the Magento 1 connector!

Next steps

With these steps completed, the installation is finalized. After installation, you can monitor the health status of the connector under the Health tab.

  • Data Capture: This component manages incoming data and events, often through webhooks. If its health status is compromised, there's likely an issue with the configuration of the connector's webhook endpoint.

  • Verify authentication:

Use the Magento 1 connector

Once the Magento 1 app is successfully installed, you can incorporate it into Flows with the following steps:

  1. Go to Automate Work and select Flows.

  2. Either create a new flow or modify an existing one.

  3. To use triggers from Magento 1 to initiate the flow:

    • Set Trigger to "Connector".

    • For Connector, choose "Magento 1".

    • If multiple Magento 1 stores are installed, select the relevant store from the list.

  4. At this point, you can pick from the variety of triggers available for the Magento 1 connector.


I don’t see the Connectors/Automate Work option. What am I missing?

Please verify your Access role under 'Organization Settings'. If it's not present there, contact your admin for assistance.

As a Magento 1 merchant with multiple Magento 1 storefronts, can I connect each one to MessageBird?

Absolutely! Install the MessageBird app for each storefront as required. After installation, view all the storefronts under 'Your Connectors'. Remember, each installation is unique to one store, so you must install it for each storefront individually.

What should I do if my Data sync displays a "Failed" status?

Please contact our support team for assistance.

Is it possible to restore a deleted connector?

No, once you delete a connector, it's irreversible. However, you can always create a new connector to replace the one you deleted.

What should I do if I notice errors in the Health status of my connector?

It's crucial to address any errors promptly. If you're unable to resolve the connector errors yourself, our dedicated support team is here to help.

What will happen with my audiences if my connector becomes defunct or is deleted?

Your audience will still function but won't receive new updates on contact attributes.

What will happen to my flows if my connector is removed or becomes defunct?

While the flows will remain intact, they will no longer be influenced by the connector or be able to execute actions via the connector. You would need to manually adjust the flows to use new connector instances.

How can I delete the connector?

Follow this path:

  1. Go to Automate Work > Connectors > Your Connectors.

  2. Search for Magento 1.

  3. From the results, select the connector you wish to delete and click on Delete connector located at the top right corner.

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