# Payments

Payments feature provides a chronological list of your customers' transactions using Bird Pay. This overview helps you track and review each payment, offering detailed insights into transaction dates, amounts, payment methods, customer information, etc.

<figure><img src="https://3861485111-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FU9kiDiTGVD8kkbnKKyEn%2Fuploads%2FIxdnI0yQwVXWGNdt7R04%2FScreenshot%202024-08-25%20at%2011.15.45%E2%80%AFPM.png?alt=media&#x26;token=bee62351-92cb-43b8-b39d-7d4dd59387ea" alt="" width="563"><figcaption></figcaption></figure>

Each payment has an overview tab, along with a detailed timeline and customer view, to give you complete details in one view.

<figure><img src="https://3861485111-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FU9kiDiTGVD8kkbnKKyEn%2Fuploads%2F1tyhtR9PX9On8hMJVfxu%2FScreenshot%202024-08-25%20at%2011.17.58%E2%80%AFPM.png?alt=media&#x26;token=0311d29d-9ca3-48a1-b147-284b3216eb4f" alt="" width="563"><figcaption><p>Overview</p></figcaption></figure>

<figure><img src="https://3861485111-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FU9kiDiTGVD8kkbnKKyEn%2Fuploads%2F0wsWwHoWNNAnTtr5p5cI%2FScreenshot%202024-08-25%20at%2011.17.37%E2%80%AFPM.png?alt=media&#x26;token=6eb88229-1e41-47b6-aa60-34403ba6bd88" alt="" width="563"><figcaption><p>Timeline view</p></figcaption></figure>

{% hint style="info" %}
Tips:

* Payments only capture the incoming transactions from your customers into Bird Pay.
* For any outgoing transactions, please refer to [transfer](https://docs.bird.com/applications/payments/bird-pay-beta/concepts/wallet/transfer "mention")
  {% endhint %}

## Payment Status

Payment status indicates the current state of a transaction, such as pending, completed, failed, or refunded. It helps track the progress of payments, ensuring you know whether a transaction has been successfully processed, is still in progress, or has encountered issues. \
\
Following is the list of payment statuses in Bird Pay, along with their definitions:

1. **Requires Payment Method** -> Customer has yet to choose the payment method
2. **Requires Authentication** -> Customer has entered the payment details but has yet to authenticate
3. **Processing** -> Payment attempt authorised but yet to be confirmed&#x20;
4. **Succeeded** -> Payment attempt is successful but funds are yet to be settled in Bird Pay Wallet
5. **Paid** -> Funds are settled in Bird Pay Wallet
6. **Dispute Need Response** -> The Customer has disputed the payment and needs your response
7. **Refund in process** -> Payment refund is initiated and in process
8. **Refunded**  -> Payment is successfully refunded
9. **Unpaid**  -> Customer is yet to initiate the payment
10. **Cancelled**  -> Payment is cancelled
11. **Failed**  -> Payment has failed
12. **Refund Failed**  -> Payment refund has failed
13. **Expired**  -> Payment method has expired

{% hint style="info" %}
Once successful, payments are settled in your wallet based on the settlement time provided during KYB.
{% endhint %}

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