Payments
Payments feature provides a chronological list of your customers' transactions using Bird Pay. This overview helps you track and review each payment, offering detailed insights into transaction dates, amounts, payment methods, customer information, etc.
Each payment has an overview tab, along with a detailed timeline and customer view, to give you complete details in one view.
Tips:
Payments only capture the incoming transactions from your customers into Bird Pay.
For any outgoing transactions, please refer to Transfer
Payment Status
Payment status indicates the current state of a transaction, such as pending, completed, failed, or refunded. It helps track the progress of payments, ensuring you know whether a transaction has been successfully processed, is still in progress, or has encountered issues. Following is the list of payment statuses in Bird Pay, along with their definitions:
Requires Payment Method -> Customer has yet to choose the payment method
Requires Authentication -> Customer has entered the payment details but has yet to authenticate
Processing -> Payment attempt authorised but yet to be confirmed
Succeeded -> Payment attempt is successful but funds are yet to be settled in Bird Pay Wallet
Paid -> Funds are settled in Bird Pay Wallet
Dispute Need Response -> The Customer has disputed the payment and needs your response
Refund in process -> Payment refund is initiated and in process
Refunded -> Payment is successfully refunded
Unpaid -> Customer is yet to initiate the payment
Cancelled -> Payment is cancelled
Failed -> Payment has failed
Refund Failed -> Payment refund has failed
Expired -> Payment method has expired
Once successful, payments are settled in your wallet based on the settlement time provided during KYB.
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