Last updated
Last updated
All messages that your customers send to you via the chat widget will appear in . You can access these messages from the Inbox sidebar.
Inbox agents can directly from Inbox.
Chat is the default channel for chat widgets, and cannot be disabled
Once your chat widget is installed, customers will be able to start a conversation with you by typing their message into the text field and sending you a message.
If you use blocks to add additional to your chat widget, buttons for these channels will be visible alongside live chat when customers interact with your chat widget.
Customers can use the chat widget to launch other channels such as or .
When a channel button is clicked, a QR code or button will appear. Your customers can scan the QR code or click the button to launch the channel.
Messages sent from a channel other than chat will appear in Inbox under their respective channel.
If you want an to pick up and respond to chat inquiries from your chat widget, you can follow the steps to , selecting Chat as the conversation trigger channel.