> For the complete documentation index, see [llms.txt](https://docs.bird.com/applications/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.bird.com/applications/automation/flows/concepts/actions/bird-api-actions/bots-actions-or-api.md).

# Bots actions | API

Bot actions are used for building and managing chatbots in the MessageBird API. These actions allow you to add a bot to a conversation, get bot sessions and their details, and predict answers, intents, languages, named entities, and sentiment for incoming messages.

With these actions, you can create intelligent chatbots that can understand and respond to customer inquiries, streamline communication, and automate manual tasks. This can help reduce response times, improve customer satisfaction, and ultimately increase efficiency in your business operations.

### Predict Answer

This action predicts the answer for a question using an FAQ dataset. Use this action to provide automated responses to frequently asked questions.

### Predict Intent

This action recognizes the intent of a phrase. Use this action to classify the purpose or goal of a customer's message to help provide an appropriate response.

### Predict Language

This action predicts the language for an incoming message. Use this action to determine the language of a customer's message, which can help in providing a response in the appropriate language.

### Predict Named Entities

This action recognizes the named entities for an incoming message using NER. Use this action to extract important information such as names, locations, and dates from a customer's message.

### Predict Sentiment

This action predicts the sentiment for a phrase. Use this action to analyze the emotional tone of a customer's message and provide an appropriate response.


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://docs.bird.com/applications/automation/flows/concepts/actions/bird-api-actions/bots-actions-or-api.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.