WhatsApp approved message templates
Last updated
Last updated
WhatsApp approved templates are the only type of message you can use to initiate WhatsApp conversations with customers who have not interacted with you in the last 24 hours.
WhatsApp approved message templates are used for starting business-initiated conversations or sending messages containing external links that need to be approved by WhatsApp.
In this section, we'll look at the key components of a WhatsApp approved message template and how you can configure them Studio.
During the message template creation process, you'll need to select one of the following category types for your approved message:
Marketing: Send promotional offers, product announcements, and more to increase awareness and engagement.
Authentication: Send codes that allow your customers to securely access their accounts.
Utility: Send account updates, order updates, alerts, and more to share important information.
From June 1st 2023, WhatsApp vendor fees will vary based on the category that is applied to your template.
You'll also need to decide if you want to allow WhatsApp to automatically re-categorize templates if approval fails because your content does not match the selected category.
When disabled, you'll need to manually select a new category or change your template content and resubmit it if the template gets rejected.
Because you're setting up a WhatsApp approved template, you'll have access to the following special content blocks that aren't available for other channels, or for the Reply to open conversation WhatsApp template:
Content blocks can be added to your message template in the editor by clicking the Add new block button and selecting one of the content block types from the list.
This is how the header block appears to recipients:
Header text can be used as a short introduction or subject line at the start of your message.
This is how the body block appears to recipients:
This is a default block that we automatically create for you when you set up a WhatsApp approved template. This is where you should add the main message that you want to send.
This is how the footer block appears to recipients:
This is a default block that we automatically create for you when you set up a WhatsApp approved template. Footer text can be used to provide additional context or details about your message at the end of the message.
The footer is a good place to surface a message to make it clear that recipients can opt out of your messages by replying with an opt-out keyword, such as "STOP".
This is how the link button block appears to recipients:
Link buttons create a clickable button with call-to-action text that allows recipients to quickly access a URL.
You can use variables in your link, but they can only be added at the end of a URL.
You can add a maximum of one link button to your message template.
When adding a link button, format your URL like this:
The following URL formats will be rejected:
You can't combine link buttons and reply buttons in the same message template.
This is how the reply button block appears to recipients:
Reply buttons create a clickable button that allows recipients to quickly reply with a message that you have pre-defined. Optionally, you can include an internal payload when recipients use the reply button to respond.
You can add a maximum of two reply buttons to your template.
You can't combine link buttons and reply buttons in the same message template.
