Product inquiries

When you send commerce messages to your customers on WhatsApp, or if you have shopping cart or catalog interactions switched on, customers can send you inquiries about your products and business practices.

For example, if you send you customers a product message about a cheeseburger, they might reply to you message with a question like 'How long will delivery take'?

How to handle product inquires

This inquiry will be received in Inbox as a text message.

If you don't want to reply to these messages manually, you can set up a flow to handle them instead.

The product inquiry message will contain the following object, which you can use in a flow to automatically respond with information about the relevant product:

"meta": {
"extraInformation": {
"timestamp": "1698415037"
},
"referredProduct": {
"externalCatalogId": "1234567890123456",
"externalProductId": "lj7q2gb40j"
}
}