# Use template flows Template flows are premade customizable flows that you can access and explore by going to **Workflows > Flows > Template Flows**.

These pre-built flows are designed to help you get started quickly with common messaging use cases, such as sending order confirmations, appointment reminders, and customer satisfaction surveys. Each template flow consists of a series of pre-built [triggers](https://docs.bird.com/applications/automation/flows/concepts/triggers) and [actions](https://docs.bird.com/applications/automation/flows/concepts/actions) that you can customize to fit your specific use case by modifying content, adding and removing actions, and adding branching. ### Using a template flow To use a template flow, select it from the **Template flows** library, take a look at the preview, then click **Save to my library**. From here, you can configure the trigger and the actions, and customize the flow to fit your business needs, before clicking **Publish** to set your flow live! --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.bird.com/applications/automation/flows/quickstarts/use-template-flows.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.