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WhatsApp Flows template allows you to send a message in an open conversation with a customer, where the customer can click a button that will open a WhatsApp flow so a customer can complete a form.
Before creating a WhatsApp Flows template a published WhatsApp flow needs to be created in the WhatsApp business manager
To create a WhatsApp Flow see
Once you have published your WhatsApp Flow take a note of the flow id
Go to Content > Message templates.
Click Create new message project.
Under 'Platform', select WhatsApp.
Under 'Interaction', select Reply to open conversation.
Under 'Message type', select Flow.
Give your message project a recognizable name.
Use the 'Default locale' dropdown to select the default language for your template.
Click Get started now.
Text: Enter the desired text. Example: "Welcome to the WhatsApp Store!" OR
Image, Video, or None: Select if you prefer a media file or no header.
Enter the Body Text in the designated field. This text will be the main content of your message.
Example: "Hi there! We'd love to hear your feedback on your recent purchase. Please take a moment to complete this quick survey."
Enter the Footer Text in the footer section. This is optional but can be useful for additional information.
Example: "Your opinion matters to us."
The flow action defines what flow will be presented when the user clicks on the flow action button
Fill in the following fields
Flow ID: The unique identifier for the flow created earlier.
Flow Button Label: Text that will appear on the action button. Example: "Give feedback"
Flow Token: This can be set as a variable to provide a unique tracking id to each flow run.
Flow Action: Choose between "Data Exchange" or "Navigate" depending on the required action. When selecting "Data Exchange"
When selecting "Navigate"
Flow Starting Screen: Define the starting screen for the flow. Example: "SURVEY"
Flow Payload (JSON): Add any additional data in JSON format. If you are providing no starting data just enter {}
Example:
You can now publish the template
Ensure you have set up an endpoint for your WhatsApp Flow. See how to setup a