# Create reply to open conversation WhatsApp Flows Template

WhatsApp Flows template allows you to send a message in an open conversation with a customer, where the customer can click a  button that will open a WhatsApp flow so a customer can complete a form.

## Prerequisites

{% hint style="info" %}
Before creating a WhatsApp Flows template a published WhatsApp flow needs to be created in the WhatsApp business manager
{% endhint %}

1. To create a WhatsApp Flow see [create-a-whatsapp-flow](https://docs.bird.com/applications/channels/channels/supported-channels/whatsapp/how-to/create-a-whatsapp-flow "mention")
2. Once you have published your WhatsApp Flow take a note of the flow id

## How to create an reply to open conversation WhatsApp Flows template

### Step one: Set up up your message project

1. Go to **Content** > **Message templates**.
2. Click **Create message template**.
3. Under 'Platform', select **WhatsApp**.
4. Under 'Interaction', select **Reply to open conversation**.
5. Under 'Message type', select **Flow**.
6. Give your message project a recognizable name.
7. Use the 'Default locale' dropdown to select the default language for your template.
8. Click **Create project**.

### Step two: Design and publish your template

#### Configure the header

* **Text**: Enter the desired text. Example: "Welcome to the WhatsApp Store!"\
  OR
* **Image, Video, or None**: Select if you prefer a media file or no header.

#### Set up the body text

* **Enter the Body Text** in the designated field. This text will be the main content of your message.
  * Example: "Hi there! We'd love to hear your feedback on your recent purchase. Please take a moment to complete this quick survey."

#### Add footer text

* **Enter the Footer Text** in the footer section. This is optional but can be useful for additional information.
  * Example: "Your opinion matters to us."

#### Define the flow action

1. The flow action defines what flow will be presented when the user clicks on the flow action button
2. Fill in the following fields
   * **Flow ID**: The unique identifier for the flow created earlier.
   * **Flow Button Label**: Text that will appear on the action button. Example: "Give feedback"
   * **Flow Token**: This can be set as a variable to provide a unique tracking id to each flow run.
   * **Flow Action**: Choose between "Data Exchange" or "Navigate" depending on the required action. When selecting "Data Exchange"
     * Ensure you have set up an endpoint for your WhatsApp Flow. See how to setup a [whatsapp-flow-endpoint-trigger](https://docs.bird.com/applications/automation/flows/concepts/triggers/whatsapp-flow-endpoint-trigger "mention")
   * When selecting "Navigate"
     * **Flow Starting Screen**: Define the starting screen for the flow. Example: "SURVEY"
     * **Flow Payload (JSON)**: Add any additional data in JSON format. If you are providing no starting data just enter `{}`

       Example:

       ```json
       {
         "name": "John Smith"
       }
       ```

#### Publish the template

You can now publish the template