# Disputes

Payment disputes occur when a customer challenges a transaction, such as claiming it was unauthorized or incorrect. These disputes require investigation and resolution, which may involve refunds or adjustments, to ensure accurate and fair handling of payments.

<figure><img src="https://3861485111-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FU9kiDiTGVD8kkbnKKyEn%2Fuploads%2F2sVjyKBLITe3LZVurDWj%2FDisputes.png?alt=media&#x26;token=067ac722-bc08-4929-bc1b-6036a1586f0e" alt="" width="563"><figcaption></figcaption></figure>

{% hint style="warning" %}
Disputes must be addressed by their due date. If no action is taken by then, the dispute is automatically accepted.
{% endhint %}

Here’s what a sample **Dispute flow** looks like:

<figure><img src="https://3861485111-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FU9kiDiTGVD8kkbnKKyEn%2Fuploads%2FPFNfDjp5StRgM9zxNUPK%2FScreenshot%202024-08-26%20at%203.01.11%E2%80%AFAM.png?alt=media&#x26;token=9419e905-3ef8-4544-aeb1-348fa02750dd" alt="" width="563"><figcaption></figcaption></figure>