Approved subprocessors

End-user personal data is processed by Bird as a processor on behalf of the customer for the provision of the services. The below entities act as subprocessors on behalf of Bird.

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Platform / Dashboard (UI)

Subprocessor	Activity	Hosting location	Platform(s)
Amazon Web Services EMEA SARL	Cloud Hosting Service Provider	India (APAC), Ireland (EU) or USA as selected by customer	Bird Platform
Amazon Web Services EMEA SARL	Cloud Hosting Service Provider	Ireland (EU) or USA as selected by customer	Email Platform
Google Cloud EMEA Limited	Cloud Hosting Service Provider	The Netherlands, Belgium (EU)	Primary: Connectivity Platform Secondary: Omnichannel Platform
Anthropic Ireland Ltd. (end-user data optional)	Customer Support AI LLM Service Provider	USA	All platforms

Inbox

Subprocessor	Activity	Hosting location	Platform(s)
Amazon Web Services EMEA SARL	Cloud Hosting Service Provider	India (APAC), Ireland (EU), or USA as selected by customer	Bird Platform

Flows

Subprocessor	Activity	Hosting location	Platform(s)
Amazon Web Services EMEA SARL	Cloud Hosting Service Provider	India (APAC), Ireland (EU), or USA as selected by customer	Bird Platform

Contacts

Subprocessor	Activity	Hosting location	Platform(s)
Amazon Web Services EMEA SARL	Cloud Hosting Service Provider	India (APAC), Ireland (EU), or USA as selected by customer	Bird Platform
Google Cloud EMEA Limited	Cloud Hosting Service Provider	The Netherlands, Belgium (EU)	Connectivity Platform

Connectors

Subprocessor	Activity	Hosting location	Platform(s)
Amazon Web Services EMEA SARL	Cloud Hosting Service Provider	India (APAC), Ireland (EU), or USA as selected by customer	Bird Platform

Conversation Channels

Subprocessor	Activity	Hosting location	Platform(s)
Google Cloud EMEA Limited	Cloud Hosting Service Provider	The Netherlands, Belgium, Germany (EU)	Connectivity Platform
Amazon Web Services EMEA SARL	Cloud Hosting Service Provider	India (APAC), Ireland (EU), or USA as selected by customer	Bird Platform

SMS

Subprocessor	Activity	Hosting location	Platform(s)
Google Cloud EMEA Limited	Cloud Hosting Service Provider	The Netherlands, Belgium, (EU)	Primary: Bird Platform Secondary: Connectivity Platform
Clickhouse Inc.	Analytics Data Base Service Provider	Germany (EU)	Primary: Bird Platform Secondary: Connectivity Platform

Voice

Subprocessor	Activity	Hosting location	Platform(s)
Google Cloud EMEA Limited	Cloud Hosting Service Provider	The Netherlands, Belgium (EU), Singapore, UK, USA	Connectivity Platform
Amazon Web Services EMEA SARL	Cloud Hosting Service Provider	Germany (EU), Singapore, Australia, Brazil, USA	Bird Platform

Numbers

Subprocessor	Activity	Hosting location	Platform(s)
Google Cloud EMEA Limited	Cloud Hosting Service Provider	The Netherlands, Belgium (EU)	Primary: Bird Platform Secondary: Connectivity Platform
Microsoft Azure	Cloud Hosting Service Provider	The Netherlands (EU), Hong Kong, USA	Primary: Bird Platform Secondary: Connectivity Platform
Systematix Solutions B.V. (Telvox only)	Platform Support Service Provider	The Netherlands (EU)	Primary: Bird Platform Secondary: Connectivity Platform

Email

Subprocessor	Activity	Hosting location	Platform(s)
Amazon Web Services Inc.	Cloud Hosting Service Provider	Ireland (EU) or USA as selected by customer	Primary: Bird Platform Secondary: Email Platform

Mobile Push

Subprocessor	Activity	Hosting location	Platform(s)
Amazon Web Services EMEA SARL	Cloud Hosting Service Provider	Ireland (EU), Australia, Brazil, Japan, Singapore, South Korea, India, UK, USA	Primary: Bird Platform Secondary: Omnichannel Platform
Salesforce.com Inc (Tableau)	Business Intelligence and Analytics Service Provider	USA	Primary: Bird Platform Secondary: Omnichannel Platform
Sentry	Error monitoring	USA	Primary: Bird Platform Secondary: Omnichannel Platform
Postmark	Dashboard - Log management and Analysis software	USA	Primary: Bird Platform Secondary: Omnichannel Platform

Video

Subprocessor	Activity	Hosting location	Platform(s)
Amazon Web Services EMEA SARL	Cloud Hosting Service Provider	Ireland, Germany (EU)	Omnichannel Platform
Digital Ocean	Turn Server provider	The Netherlands (EU)	Omnichannel Platform
Flowmailer	Email Service Provider	The Netherlands (EU)	Omnichannel Platform
Salesforce.com Inc (Tableau)	Custom Reporting Service Provider	Germany (EU)	Omnichannel Platform
Luzmo	In-app dashboard provider	Ireland (EU)	Omnichannel Platform
Hubper (optional)	Online Learning Academy	The Netherlands (EU)	Omnichannel Platform
Google Cloud EMEA Limited (optional)	Speech-to-text conversion	Global	Omnichannel Platform
Bird B.V. (optional)	SMS Push Channels / Beams	The Netherlands, Belgium (EU) USA	Omnichannel Platform
Twilio (optional)	Recorded dial-in SMS Phone number verification	Global	Omnichannel Platform

Bird Video

Subprocessor	Activity	Hosting location	Platform(s)
Amazon Web Services EMEA SARL	Cloud Hosting Service Provider	India (APAC), Ireland (EU), or USA as selected by customer	Bird Platform
LiveKit Inc. (optional)	Conduit processing of video and audio streams	Global (close-to-customer, carrier peering and geo-spreading)	Bird Platform