Approved subprocessors
End-user personal data is processed by Bird as a processor on behalf of the customer for the provision of the services. The below entities act as subprocessors on behalf of Bird.
Subscribe to receive notifications when subprocessors change.
Platform / Dashboard (UI)
Amazon Web Services EMEA SARL
Cloud Hosting Service Provider
India (APAC), Ireland (EU) or USA as selected by customer
Bird Platform
Amazon Web Services EMEA SARL
Cloud Hosting Service Provider
Ireland (EU) or USA as selected by customer
Email Platform
Google Cloud EMEA Limited
Cloud Hosting Service Provider
The Netherlands, Belgium (EU)
Primary: Connectivity Platform Secondary: Omnichannel Platform
Anthropic Ireland Ltd. (end-user data optional)
Customer Support AI LLM Service Provider
USA
All platforms
Inbox
Amazon Web Services EMEA SARL
Cloud Hosting Service Provider
India (APAC), Ireland (EU), or USA as selected by customer
Bird Platform
Flows
Amazon Web Services EMEA SARL
Cloud Hosting Service Provider
India (APAC), Ireland (EU), or USA as selected by customer
Bird Platform
Contacts
Amazon Web Services EMEA SARL
Cloud Hosting Service Provider
India (APAC), Ireland (EU), or USA as selected by customer
Bird Platform
Google Cloud EMEA Limited
Cloud Hosting Service Provider
The Netherlands, Belgium (EU)
Connectivity Platform
Connectors
Amazon Web Services EMEA SARL
Cloud Hosting Service Provider
India (APAC), Ireland (EU), or USA as selected by customer
Bird Platform
Conversation Channels
Google Cloud EMEA Limited
Cloud Hosting Service Provider
The Netherlands, Belgium, Germany (EU)
Connectivity Platform
Amazon Web Services EMEA SARL
Cloud Hosting Service Provider
India (APAC), Ireland (EU), or USA as selected by customer
Bird Platform
SMS
Google Cloud EMEA Limited
Cloud Hosting Service Provider
The Netherlands, Belgium, (EU)
Primary: Bird Platform Secondary: Connectivity Platform
Clickhouse Inc.
Analytics Data Base Service Provider
Germany (EU)
Primary: Bird Platform Secondary: Connectivity Platform
Voice
Google Cloud EMEA Limited
Cloud Hosting Service Provider
The Netherlands, Belgium (EU), Singapore, UK, USA
Connectivity Platform
Amazon Web Services EMEA SARL
Cloud Hosting Service Provider
Germany (EU), Singapore, Australia, Brazil, USA
Bird Platform
Numbers
Google Cloud EMEA Limited
Cloud Hosting Service Provider
The Netherlands, Belgium (EU)
Primary: Bird Platform
Secondary: Connectivity Platform
Microsoft Azure
Cloud Hosting Service Provider
The Netherlands (EU), Hong Kong, USA
Primary: Bird Platform Secondary: Connectivity Platform
Systematix Solutions B.V. (Telvox only)
Platform Support Service Provider
The Netherlands (EU)
Primary: Bird Platform Secondary: Connectivity Platform
Email
Amazon Web Services Inc.
Cloud Hosting Service Provider
Ireland (EU) or USA as selected by customer
Primary: Bird Platform Secondary: Email Platform
Mobile Push
Amazon Web Services EMEA SARL
Cloud Hosting Service Provider
Ireland (EU), Australia, Brazil, Japan, Singapore, South Korea, India, UK, USA
Primary: Bird Platform Secondary: Omnichannel Platform
Salesforce.com Inc (Tableau)
Business Intelligence and Analytics Service Provider
USA
Primary: Bird Platform Secondary: Omnichannel Platform
Sentry
Error monitoring
USA
Primary: Bird Platform Secondary: Omnichannel Platform
Postmark
Dashboard - Log management and Analysis software
USA
Primary: Bird Platform Secondary: Omnichannel Platform
Video
Amazon Web Services EMEA SARL
Cloud Hosting Service Provider
Ireland, Germany (EU)
Omnichannel Platform
Digital Ocean
Turn Server provider
The Netherlands (EU)
Omnichannel Platform
Flowmailer
Email Service Provider
The Netherlands (EU)
Omnichannel Platform
Salesforce.com Inc (Tableau)
Custom Reporting Service Provider
Germany (EU)
Omnichannel Platform
Luzmo
In-app dashboard provider
Ireland (EU)
Omnichannel Platform
Hubper (optional)
Online Learning Academy
The Netherlands (EU)
Omnichannel Platform
Google Cloud EMEA Limited (optional)
Speech-to-text conversion
Global
Omnichannel Platform
Bird B.V. (optional)
SMS Push Channels / Beams
The Netherlands, Belgium (EU) USA
Omnichannel Platform
Twilio (optional)
Recorded dial-in SMS Phone number verification
Global
Omnichannel Platform
Bird Video
Amazon Web Services EMEA SARL
Cloud Hosting Service Provider
India (APAC), Ireland (EU), or USA as selected by customer
Bird Platform
LiveKit Inc. (optional)
Conduit processing of video and audio streams
Global (close-to-customer, carrier peering and geo-spreading)
Bird Platform
Last updated
Was this helpful?