Approved subprocessors

End-user personal data is processed by Bird as a processor on behalf of the customer for the provision of the services. The below entities act as subprocessors on behalf of Bird.

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All platforms

Platform	Service Name	Subprocessor Name	Subprocessor Function	Processing Location
All platforms	All services	Bird Affiliates	Performance of the Agreement, support services	The Netherlands, UK, USA
All platforms	All services	Anthropic Ireland Ltd. (end-user data optional)	Customer Support AI LLM Service Provider	USA

Bird platform

Service Name	Subprocessor Name	Subprocessor Function	Processing Location
Inbox	Amazon Web Services EMEA SARL	Cloud Hosting Service Provider	Ireland, India, USA (as selected by customer)
Email	Amazon Web Services EMEA SARL	Cloud Hosting Service Provider	Ireland, India, USA (as selected by customer)
SMS	Amazon Web Services EMEA SARL Google Cloud EMEA Limited Clickhouse Inc.	Cloud Hosting Service Provider Cloud Hosting Service Provider Analytics Data Base Service Provider	Ireland, India, USA (as selected by customer) The Netherlands, Belgium Ireland
Voice	Amazon Web Services EMEA SARL	Cloud Hosting Service Provider	Ireland, India, USA (as selected by customer) and Germany, Singapore, Australia, Brazil, USA
Numbers	Amazon Web Services EMEA SARL Microsoft Azure	Cloud Hosting Service Provider Cloud Hosting Service Provider	Ireland, India, USA (as selected by customer) The Netherlands, Hong Kong, USA
WhatsApp for Business	Amazon Web Services EMEA SARL WhatsApp Ireland Limited	Cloud Hosting Service Provider Provision of WhatsApp for Business services	Ireland, India, USA (as selected by customer) USA
RCS	Amazon Web Services EMEA SARL Google Ireland Limited by means of their subsidiary Jibe Mobile Ltd.	Cloud Hosting Service Provider Provision of Google Business Messages (RCS) services	Ireland, India, USA (as selected by customer) EU
Conversation Channels	Amazon Web Services EMEA SARL	Cloud Hosting Service Provider	Ireland, India, USA (as selected by customer)
Mobile Push	Amazon Web Services EMEA SARL	Cloud Hosting Service Provider	Ireland, India, USA (as selected by customer)
Video	Amazon Web Services EMEA SARL LiveKit Inc. (optional)	Cloud Hosting Service Provider Conduit processing of video and audio streams	Ireland, India, USA (as selected by customer) Global (close-to-customer, carrier peering and geo-spreading)
Workflows	Amazon Web Services EMEA SARL	Cloud Hosting Service Provider	Ireland, India, USA (as selected by customer)
Connectors	Amazon Web Services EMEA SARL	Cloud Hosting Service Provider	Ireland, India, USA (as selected by customer)
Omnichannel Widget	Amazon Web Services EMEA SARL	Cloud Hosting Service Provider	Ireland, India, USA (as selected by customer)
Contacts	Amazon Web Services EMEA SARL	Cloud Hosting Service Provider	Ireland, India, USA (as selected by customer)

Email platforms

Service Name	Subprocessor Name	Subprocessor Function	Processing Location
Cloud Email Sending	Amazon Web Services EMEA SARL	Cloud Hosting Service Provider	Ireland (optional), USA
Inbox Tracker Competitive Tracker Recipient Validation PowerMTA Momentum Taxi	These Email Services do not require processing of personal data by Bird	These Email Services do not require processing of personal data by Bird	These Email Services do not require processing of personal data by Bird

Connectivity platform

Service Name	Subprocessor Name	Subprocessor Function	Processing Location
SMS	Google Cloud EMEA Limited Clickhouse Inc.	Cloud Hosting Service Provider Analytics Data Base Service Provider	The Netherlands, Belgium Ireland
Voice	Google Cloud EMEA Limited	Cloud Hosting Service Provider	The Netherlands, Belgium, Singapore, UK, USA
Numbers	Google Cloud EMEA Limited Microsoft Azure	Cloud Hosting Service Provider Cloud Hosting Service Provider	The Netherlands, Belgium The Netherlands, Hong Kong, USA
Contacts	Google Cloud EMEA Limited	Cloud Hosting Service Provider	The Netherlands, Belgium
WhatsApp for Business	Google Cloud EMEA Limited WhatsApp Ireland Limited	Cloud Hosting Service Provider Provision of WhatsApp for Business services	The Netherlands, Belgium EU and USA
Google RCS	Google Cloud EMEA Limited Google Ireland Limited by means of their subsidiary Jibe Mobile Ltd.	Cloud Hosting Service Provider Provision of Google Business Messages (RCS) services	The Netherlands, Belgium EU
Conversation Channels	Google Cloud EMEA Limited	Cloud Hosting Service Provider	The Netherlands, Belgium, Germany
Omnichannel Widget	Google Cloud EMEA Limited	Cloud Hosting Service Provider	The Netherlands, Belgium

Omnichannel platform (Pusher, 24sessions and Telserv)

Service Name	Subprocessor Name	Subprocessor Function	Processing Location
Push Channels & Beams (Pusher)	Amazon Web Services EMEA SARL Sentry Postmark	Cloud Hosting Service Provider Error monitoring Dashboard - Log management and Analysis software	Ireland, Australia, Brazil, Japan, Singapore, South Korea, India, UK, USA USA USA
Video (24sessions)	Amazon Web Services EMEA SARL Digital Ocean Flowmailer Salesforce.com Inc (Tableau) Luzmo Hubper (optional) Google Cloud EMEA Limited (optional) Twilio (optional)	Cloud Hosting Service Provider Turn Server provider Email Service Provider Custom Reporting Service Provider In-app dashboard provider Online Learning Academy Speech to text conversion Recorded dial-in SMS Phone number verification	Ireland, Germany The Netherlands The Netherlands Germany Ireland The Netherlands Global Global
Numbers (Telserv)	Google Cloud EMEA Limited Microsoft Azure	Cloud Hosting Service Provider Cloud Hosting Service Provider	The Netherlands, Belgium The Netherlands, Hong Kong, USA