Approved subprocessors
End-User Personal Data is processed by Bird as a processor, on behalf of the Customer for the provision of the services. The below entities act as subprocessors on behalf of Bird.
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Platform / Dashboard (UI)
| Subprocessor | Activity | Hosting location | Platform(s) |
|---|---|---|---|
Amazon Web Services EMEA SARL | Cloud Hosting Service Provider | India (APAC), Ireland (EU) or USA as selected by customer | Primary: Engagement Platform Secondary: N/A |
Amazon Web Services EMEA SARL | Cloud Hosting Service Provider | Ireland (EU) or USA as selected by customer | Primary: Email Platform Secondary: N/A |
Google Cloud EMEA Limited | Cloud Hosting Service Provider | The Netherlands, Belgium (EU) | Primary: Connectivity Platform Secondary: Omnichannel Platform |
Jira - Atlassian Pty Ltd (optional) | Internal Ticketing System | Ireland (EU) | All platforms |
Inbox
| Subprocessor | Activity | Hosting location | Platform(s) |
|---|---|---|---|
Amazon Web Services EMEA SARL | Cloud Hosting Service Provider | India (APAC), Ireland (EU), or USA as selected by customer | Primary: Engagement Platform Secondary: N/A |
Flows
| Subprocessor | Activity | Hosting location | Platform(s) |
|---|---|---|---|
Amazon Web Services EMEA SARL | Cloud Hosting Service Provider | India (APAC), Ireland (EU), or USA as selected by customer | Primary: Engagement Platform Secondary: N/A |
Contacts
| Subprocessor | Activity | Hosting location | Platform(s) |
|---|---|---|---|
Amazon Web Services EMEA SARL | Cloud Hosting Service Provider | India (APAC), Ireland (EU), or USA as selected by customer | Primary: Engagement Platform Secondary: N/A |
Google Cloud EMEA Limited | Cloud Hosting Service Provider | The Netherlands, Belgium (EU) | Primary: Connectivity Platform Secondary: N/A |
Connectors
| Subprocessor | Activity | Hosting location | Platform(s) |
|---|---|---|---|
Amazon Web Services EMEA SARL | Cloud Hosting Service Provider | India (APAC), Ireland (EU), or USA as selected by customer | Primary: Engagement Platform Secondary: N/A |
Conversation Channels
| Subprocessor | Activity | Hosting location | Platform(s) |
|---|---|---|---|
Google Cloud EMEA Limited | Cloud Hosting Service Provider | The Netherlands, Belgium, Germany (EU) | Primary: Connectivity Platform Secondary: N/A |
Amazon Web Services EMEA SARL | Cloud Hosting Service Provider | India (APAC), Ireland (EU), or USA as selected by customer | Primary: Engagement Platform Secondary: N/A |
SMS
| Subprocessor | Activity | Hosting location | Platform(s) |
|---|---|---|---|
Google Cloud EMEA Limited | Cloud Hosting Service Provider | The Netherlands, Belgium, (EU) | Primary: Engagement Platform Secondary: Connectivity Platform |
Clickhouse Inc. | Analytics Data Base Service Provider | Germany (EU) | Primary: Engagement Platform Secondary: Connectivity Platform |
Voice
| Subprocessor | Activity | Hosting location | Platform(s) |
|---|---|---|---|
Google Cloud EMEA Limited | Cloud Hosting Service Provider | The Netherlands, Belgium (EU), Singapore, UK, USA | Primary: Connectivity Platform Secondary: N/A |
Amazon Web Services EMEA SARL | Cloud Hosting Service Provider | Germany (EU), Singapore, Australia, Brazil, USA | Primary: Engagement Platform Secondary: N/A |
Numbers
| Subprocessor | Activity | Hosting location | Platform(s) |
|---|---|---|---|
Google Cloud EMEA Limited | Cloud Hosting Service Provider | The Netherlands, Belgium (EU) | Primary: Engagement Platform Secondary: Connectivity Platform |
Microsoft Azure | Cloud Hosting Service Provider | The Netherlands (EU), Hong Kong, USA | Primary: Engagement Platform Secondary: Connectivity Platform |
Systematix Solutions B.V. (Telvox only) | Platform Support Service Provider | The Netherlands (EU) | Primary: Engagement Platform Secondary: Connectivity Platform |
Email
| Subprocessor | Activity | Hosting location | Platform(s) |
|---|---|---|---|
Amazon Web Services Inc. | Cloud Hosting Service Provider | Ireland (EU) or USA as selected by customer | Primary: Engagement Platform Secondary: Email Platform |
Mobile Push
| Subprocessor | Activity | Hosting location | Platform(s) |
|---|---|---|---|
Amazon Web Services EMEA SARL | Cloud Hosting Service Provider | Ireland (EU), Australia, Brazil, Japan, Singapore, South Korea, India, UK, USA | Primary: Engagement Platform Secondary: Omnichannel Platform |
Salesforce.com Inc (Tableau) | Business Intelligence and Analytics Service Provider | USA | Primary: Engagement Platform Secondary: Omnichannel Platform |
Sentry | Error monitoring | USA | Primary: Engagement Platform Secondary: Omnichannel Platform |
Postmark | Dashboard - Log management and Analysis software | USA | Primary: Engagement Platform Secondary: Omnichannel Platform |
Video
| Subprocessor | Activity | Hosting location | Platform(s) |
|---|---|---|---|
Amazon Web Services EMEA SARL | Cloud Hosting Service Provider | Ireland, Germany (EU) | Primary: Omnichannel Platform Secondary: N/A |
Digital Ocean | Turn Server provider | The Netherlands (EU) | Primary: Omnichannel Platform Secondary: N/A |
Flowmailer | Email Service Provider | The Netherlands (EU) | Primary: Omnichannel Platform Secondary: N/A |
Salesforce.com Inc (Tableau) | Custom Reporting Service Provider | Germany (EU) | Primary: Omnichannel Platform Secondary: N/A |
Luzmo | In-app dashboard provider | Ireland (EU) | Primary: Omnichannel Platform Secondary: N/A |
Hubper (optional) | Online Learning Academy | The Netherlands (EU) | Primary: Omnichannel Platform Secondary: N/A |
Google Cloud EMEA Limited (optional) | Speech-to-text conversion | Global | Primary: Omnichannel Platform Secondary: N/A |
Bird B.V. (optional) | SMS Push Channels / Beams | The Netherlands, Belgium (EU) USA | Primary: Omnichannel Platform Secondary: N/A |
Twilio (optional) | Recorded dial-in SMS Phone number verification | Global | Primary: Omnichannel Platform Secondary: N/A |
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