# Approved subprocessors

End-user personal data is processed by Bird as a processor on behalf of the customer for the provision of the services. The below entities act as subprocessors on behalf of Bird.

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### All platforms

<table data-full-width="true"><thead><tr><th width="191.15625">Platform</th><th>Service Name</th><th width="230.05078125">Subprocessor Name</th><th width="172.19921875">Subprocessor Function</th><th>Processing Location</th></tr></thead><tbody><tr><td>All platforms</td><td>All services</td><td><a href="https://bird.com/legal/terms#15">Bird Affiliates</a></td><td>Performance of the Agreement, support services</td><td>The Netherlands, UK, USA</td></tr><tr><td>All platforms</td><td>All services</td><td>Anthropic Ireland Ltd. (end-user data optional)</td><td>Customer Support AI LLM Service Provider</td><td>USA</td></tr></tbody></table>

### Bird platform

<table data-full-width="true"><thead><tr><th>Service Name</th><th>Subprocessor Name</th><th>Subprocessor Function</th><th>Processing Location</th><th data-hidden>Service description</th></tr></thead><tbody><tr><td>Inbox</td><td><ul><li>Amazon Web Services EMEA SARL</li></ul></td><td><ul><li>Cloud Hosting Service Provider</li></ul></td><td><ul><li>Ireland, India, USA (as selected by customer)</li></ul></td><td>Bird's unified inbox brings together messages from multiple communication channels (email, messaging apps, social media) into a single interface, allowing teams to manage all customer conversations efficiently without switching platforms.</td></tr><tr><td>Email</td><td><ul><li>Amazon Web Services EMEA SARL</li></ul></td><td><ul><li>Cloud Hosting Service Provider</li></ul></td><td><ul><li>Ireland, India, USA (as selected by customer)</li></ul></td><td>Bird provides email services that power nearly 40% of global B2B and B2C emails, scaling from hundreds to billions of messages without compromising performance.</td></tr><tr><td>SMS</td><td><ul><li>Amazon Web Services EMEA SARL</li><li>Google Cloud EMEA Limited</li><li>Clickhouse Inc.</li></ul></td><td><ul><li>Cloud Hosting Service Provider</li><li>Cloud Hosting Service Provider</li><li>Analytics Data Base Service Provider</li></ul></td><td><ul><li>Ireland, India, USA (as selected by customer)</li><li>The Netherlands, Belgium</li><li>Ireland </li></ul></td><td>Bird offers global SMS messaging services that deliver and receive text messages worldwide through a platform powered by more than 240 direct-to-carrier connections</td></tr><tr><td>Voice</td><td><ul><li>Amazon Web Services EMEA SARL</li></ul></td><td><ul><li>Cloud Hosting Service Provider</li></ul></td><td><ul><li>Ireland, India, USA (as selected by customer) and Germany, Singapore, Australia, Brazil, USA</li></ul></td><td>Bird's Voice API provides scalable voice communication capabilities through powerful REST APIs with direct carrier connectivity and SmartRouting engine, enabling businesses to build IVR systems, masked calling, and automated voice solutions across 140+ countries</td></tr><tr><td>Numbers</td><td><ul><li>Amazon Web Services EMEA SARL</li><li>Microsoft Azure</li></ul></td><td><ul><li>Cloud Hosting Service Provider</li><li>Cloud Hosting Service Provider</li></ul></td><td><ul><li>Ireland, India, USA (as selected by customer)</li><li>The Netherlands, Hong Kong, USA</li></ul></td><td>Bird provides long and short numbers suitable for two-way communication use cases</td></tr><tr><td>WhatsApp for Business</td><td><ul><li>Amazon Web Services EMEA SARL</li><li>WhatsApp Ireland Limited</li></ul></td><td><ul><li>Cloud Hosting Service Provider</li><li>Provision of<br>WhatsApp for<br>Business services</li></ul></td><td><ul><li>Ireland, India, USA (as selected by customer)</li><li>USA</li></ul></td><td>Bird manages WhatsApp business conversations through an intuitive platform that helps businesses get verified accounts, set up templates, and support customers with team inbox functionality</td></tr><tr><td>RCS</td><td><ul><li>Amazon Web Services EMEA SARL</li><li>Google Ireland Limited by means of their subsidiary Jibe Mobile Ltd.</li></ul></td><td><ul><li>Cloud Hosting Service Provider</li><li>Provision of<br>Google Business<br>Messages (RCS)<br>services</li></ul></td><td><ul><li>Ireland, India, USA (as selected by customer)</li><li>EU</li></ul></td><td>Bird's RCS (Rich Communication Services) service enables businesses to send interactive, media-rich messages to individuals with verified sender identities, increasing brand trust and engagement rates</td></tr><tr><td>Conversation Channels</td><td><ul><li>Amazon Web Services EMEA SARL</li></ul></td><td><ul><li>Cloud Hosting Service Provider</li></ul></td><td><ul><li>Ireland, India, USA (as selected by customer)</li></ul></td><td>Bird's Conversation Channels API enables businesses to send and receive messages across multiple communication platforms (WhatsApp, Email, SMS, Facebook Messenger, Instagram, etc.) through a unified interface, consolidating multi-channel conversations into single conversation threads</td></tr><tr><td>Mobile Push</td><td><ul><li>Amazon Web Services EMEA SARL</li></ul></td><td><ul><li>Cloud Hosting Service Provider</li></ul></td><td><ul><li>Ireland, India, USA (as selected by customer)</li></ul></td><td>Bird's mobile push notification API supports iOS, Android, and web push notifications, handling millions of notifications per minute with reliable delivery for instant, targeted communication with app users</td></tr><tr><td>Video</td><td><ul><li>Amazon Web Services EMEA SARL</li><li>LiveKit Inc. (optional)</li></ul></td><td><ul><li>Cloud Hosting Service Provider</li><li>Conduit processing of video and audio streams</li></ul></td><td><ul><li>Ireland, India, USA (as selected by customer)</li><li>Global (close-to-customer, carrier peering and geo-spreading)</li></ul></td><td>Bird offers one-click video meeting capabilities as part of their communication platform services.</td></tr><tr><td>Workflows</td><td><ul><li>Amazon Web Services EMEA SARL</li></ul></td><td><ul><li>Cloud Hosting Service Provider</li></ul></td><td>Ireland, India, USA (as selected by customer)</td><td>Bird's Workflows are no-code automation tools that enable businesses to automate workflows, orchestrate data, and create interactive customer experiences across channels without requiring developer resources</td></tr><tr><td>Connectors</td><td><ul><li>Amazon Web Services EMEA SARL</li></ul></td><td><ul><li>Cloud Hosting Service Provider</li></ul></td><td><ul><li>Ireland, India, USA (as selected by customer)</li></ul></td><td>Bird's Connectors facilitate seamless integration between Bird and external systems like Salesforce, Shopify, and Stripe, enabling automated workflows powered by real-time data and custom integrations for any tool, app, or database</td></tr><tr><td>Omnichannel Widget</td><td><ul><li>Amazon Web Services EMEA SARL</li></ul></td><td><ul><li>Cloud Hosting Service Provider</li></ul></td><td><ul><li>Ireland, India, USA (as selected by customer)</li></ul></td><td>Bird's omnichannel chat widget enables customers to reach out on any webpage or app screen using multiple messaging platforms like Live Chat, WhatsApp, SMS, and more, with seamless channel switching capabilities</td></tr><tr><td>Contacts</td><td><ul><li>Amazon Web Services EMEA SARL</li></ul></td><td><ul><li>Cloud Hosting Service Provider</li></ul></td><td><ul><li>Ireland, India, USA (as selected by customer)</li></ul></td><td>Bird's contacts offering allows users to consolidate data from any source into a single contact profile, distribute it to mission-critical tools, and enable personalized interactions at scale</td></tr><tr><td>Payments</td><td><ul><li>Amazon Web Services EMEA SARL</li></ul></td><td><ul><li>Cloud Hosting Service Provider</li></ul></td><td><ul><li>Ireland, India, USA (as selected by customer)</li></ul></td><td></td></tr><tr><td>Expenses</td><td><ul><li>Amazon Web Services EMEA SARL</li></ul></td><td><ul><li>Cloud Hosting Service Provider</li></ul></td><td><ul><li>Ireland, India, USA (as selected by customer)</li></ul></td><td></td></tr></tbody></table>

### Email platform

<table data-full-width="true"><thead><tr><th>Service Name</th><th>Subprocessor Name</th><th>Subprocessor Function</th><th>Processing Location</th><th data-hidden>Service Description</th></tr></thead><tbody><tr><td>Cloud Email Sending</td><td><ul><li>Amazon Web Services EMEA SARL</li></ul></td><td><ul><li>Cloud Hosting Service Provider</li></ul></td><td><ul><li>Ireland (optional), USA</li></ul></td><td>Bird's cloud email sending service is trusted to deliver almost 40% of B2B and B2C emails worldwide with optimization capabilities</td></tr><tr><td>Recipient Validation</td><td><ul><li>Amazon Web Services EMEA SARL</li></ul></td><td><ul><li>Cloud Hosting Service Provider</li></ul></td><td><ul><li>Ireland (optional), USA</li></ul></td><td></td></tr><tr><td>Inbox Tracker<br>Competitive Tracker<br>PowerMTA<br>Momentum<br>Taxi</td><td><ul><li>These Email Services do not require processing of personal data by Bird</li></ul></td><td><ul><li>These Email Services do not require processing of personal data by Bird</li></ul></td><td><ul><li>These Email Services do not require processing of personal data by Bird</li></ul></td><td>Inbox Tracker offers insights that are informed by<br>the most accurate data sources in the market. Our leading-edge technology empowers marketers to<br>maximize their email revenue potential and improve<br>the critical success of your email program.</td></tr></tbody></table>

### Connectivity platform

<table data-full-width="true"><thead><tr><th>Service Name</th><th>Subprocessor Name</th><th>Subprocessor Function</th><th>Processing Location</th><th data-hidden>Service Description</th></tr></thead><tbody><tr><td>SMS</td><td><ul><li>Google Cloud EMEA Limited</li><li>Clickhouse Inc.</li></ul></td><td><ul><li>Cloud Hosting Service Provider</li><li>Analytics Data Base Service Provider</li></ul></td><td><ul><li>The Netherlands, Belgium</li><li>Ireland</li></ul></td><td>Bird offers global SMS messaging services that deliver and receive text messages worldwide through a platform powered by more than 240 direct-to-carrier connections</td></tr><tr><td>Voice</td><td><ul><li>Google Cloud EMEA Limited</li></ul></td><td><ul><li>Cloud Hosting Service Provider</li></ul></td><td><ul><li>The Netherlands, Belgium, Singapore, UK, USA</li></ul></td><td>Bird's Voice API provides scalable voice communication capabilities through powerful REST APIs with direct carrier connectivity and SmartRouting engine, enabling businesses to build IVR systems, masked calling, and automated voice solutions across 140+ countries</td></tr><tr><td>Numbers</td><td><ul><li>Google Cloud EMEA Limited</li><li>Microsoft Azure</li></ul></td><td><ul><li>Cloud Hosting Service Provider</li><li>Cloud Hosting Service Provider</li></ul></td><td><ul><li>The Netherlands, Belgium</li><li>The Netherlands, Hong Kong, USA</li></ul></td><td>Bird provides long and short numbers suitable for two-way communication use cases</td></tr><tr><td>Contacts</td><td><ul><li>Google Cloud EMEA Limited</li></ul></td><td><ul><li>Cloud Hosting Service Provider</li></ul></td><td><ul><li>The Netherlands, Belgium</li></ul></td><td>Bird's contacts offering allows users to consolidate data from any source into a single contact profile, distribute it to mission-critical tools, and enable personalized interactions at scale</td></tr><tr><td>WhatsApp for Business</td><td><ul><li>Google Cloud EMEA Limited</li><li>WhatsApp Ireland Limited</li></ul></td><td><ul><li>Cloud Hosting Service Provider</li><li>Provision of<br>WhatsApp for<br>Business services</li></ul></td><td><ul><li>The Netherlands, Belgium</li><li>EU and USA</li></ul></td><td>Bird manages WhatsApp business conversations through an intuitive platform that helps businesses get verified accounts, set up templates, and support customers with team inbox functionality</td></tr><tr><td>Google RCS</td><td><ul><li>Google Cloud EMEA Limited</li><li>Google Ireland Limited by means<br>of their subsidiary Jibe Mobile Ltd.</li></ul></td><td><ul><li>Cloud Hosting Service Provider</li><li>Provision of<br>Google Business<br>Messages (RCS)<br>services</li></ul></td><td><ul><li>The Netherlands, Belgium</li><li>EU</li></ul></td><td>Bird's Google RCS (Rich Communication Services) service enables businesses to send interactive, media-rich messages to Android users with verified sender identities, increasing brand trust and engagement rates</td></tr><tr><td>Conversation Channels</td><td><ul><li>Google Cloud EMEA Limited</li></ul></td><td><ul><li>Cloud Hosting Service Provider</li></ul></td><td><ul><li>The Netherlands, Belgium, Germany</li></ul></td><td>Bird's Conversation Channels API enables businesses to send and receive messages across multiple communication platforms (WhatsApp, Email, SMS, Facebook Messenger, Instagram, etc.) through a unified interface, consolidating multi-channel conversations into single conversation threads</td></tr><tr><td>Omnichannel Widget</td><td><ul><li>Google Cloud EMEA Limited</li></ul></td><td><ul><li>Cloud Hosting Service Provider</li></ul></td><td><ul><li>The Netherlands, Belgium</li></ul></td><td>Bird's omnichannel chat widget enables customers to reach out on any webpage or app screen using multiple messaging platforms like Live Chat, WhatsApp, SMS, and more, with seamless channel switching capabilities</td></tr></tbody></table>

### Omnichannel platform (Pusher, 24sessions and Telserv)

<table data-full-width="true"><thead><tr><th>Service Name</th><th>Subprocessor Name</th><th width="192.80078125">Subprocessor Function</th><th>Processing Location</th><th data-hidden>Service Description</th></tr></thead><tbody><tr><td>Push Channels &#x26; Beams (Pusher)</td><td><ul><li>Amazon Web Services EMEA SARL</li><li>Sentry</li><li>Postmark</li></ul></td><td><ul><li>Cloud Hosting Service Provider</li><li>Error monitoring</li><li>Dashboard - Log management and Analysis software</li></ul></td><td><ul><li>Ireland, Australia, Brazil, Japan, Singapore, South Korea, India, UK, USA</li><li>USA</li><li>USA</li></ul></td><td>These services do not process personal data beyond transmission; no data is retained or otherwise stored after transmission of the push message.<br><br>Bird's Push Channels &#x26; Beams provide a scalable push notifications API for developers to deliver critical information to Android, iOS, and web applications with reliable delivery and no complex integration</td></tr><tr><td>Video (24sessions)</td><td><ul><li>Amazon Web Services EMEA SARL</li><li>Digital Ocean</li><li>Flowmailer</li><li>Luzmo</li><li>Hubper (optional)</li><li>Google Cloud EMEA Limited (optional)</li><li>Twilio (optional)</li></ul></td><td><ul><li>Cloud Hosting Service Provider</li><li>Turn Server provider</li><li>Email Service Provider</li><li>In-app dashboard provider</li><li>Online Learning Academy</li><li>Speech to text conversion</li><li>Recorded dial-in<br>SMS<br>Phone number verification</li></ul></td><td><ul><li>Ireland, Germany</li><li>The Netherlands</li><li>The Netherlands</li><li>Ireland</li><li>The Netherlands</li><li>Global</li><li>Global</li></ul></td><td>Bird's Video service provides a customer-first video platform that enables businesses to show personal care and replicate in-person interactions digitally with compliant, secure, and web-based video capabilities</td></tr><tr><td>Numbers (Telserv)</td><td><ul><li>Google Cloud EMEA Limited</li><li>Microsoft Azure</li></ul></td><td><ul><li>Cloud Hosting Service Provider</li><li>Cloud Hosting Service Provider</li></ul></td><td><ul><li>The Netherlands, Belgium</li><li>The Netherlands, Hong Kong, USA</li></ul></td><td></td></tr></tbody></table>