Approved subprocessors
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End-user personal data is processed by Bird as a processor on behalf of the customer for the provision of the services. The below entities act as subprocessors on behalf of Bird.
All platforms
All services
Performance of the Agreement, support services
The Netherlands, UK, USA
All platforms
All services
Anthropic Ireland Ltd. (end-user data optional)
Customer Support AI LLM Service Provider
USA
Inbox
Amazon Web Services EMEA SARL
Cloud Hosting Service Provider
Ireland, India, USA (as selected by customer)
Amazon Web Services EMEA SARL
Cloud Hosting Service Provider
Ireland, India, USA (as selected by customer)
SMS
Amazon Web Services EMEA SARL
Google Cloud EMEA Limited
Clickhouse Inc.
Cloud Hosting Service Provider
Cloud Hosting Service Provider
Analytics Data Base Service Provider
Ireland, India, USA (as selected by customer)
The Netherlands, Belgium
Ireland
Voice
Amazon Web Services EMEA SARL
Cloud Hosting Service Provider
Ireland, India, USA (as selected by customer) and Germany, Singapore, Australia, Brazil, USA
Numbers
Amazon Web Services EMEA SARL
Microsoft Azure
Cloud Hosting Service Provider
Cloud Hosting Service Provider
Ireland, India, USA (as selected by customer)
The Netherlands, Hong Kong, USA
WhatsApp for Business
Amazon Web Services EMEA SARL
WhatsApp Ireland Limited
Cloud Hosting Service Provider
Provision of WhatsApp for Business services
Ireland, India, USA (as selected by customer)
USA
RCS
Amazon Web Services EMEA SARL
Google Ireland Limited by means of their subsidiary Jibe Mobile Ltd.
Cloud Hosting Service Provider
Provision of Google Business Messages (RCS) services
Ireland, India, USA (as selected by customer)
EU
Conversation Channels
Amazon Web Services EMEA SARL
Cloud Hosting Service Provider
Ireland, India, USA (as selected by customer)
Mobile Push
Amazon Web Services EMEA SARL
Cloud Hosting Service Provider
Ireland, India, USA (as selected by customer)
Video
Amazon Web Services EMEA SARL
LiveKit Inc. (optional)
Cloud Hosting Service Provider
Conduit processing of video and audio streams
Ireland, India, USA (as selected by customer)
Global (close-to-customer, carrier peering and geo-spreading)
Workflows
Amazon Web Services EMEA SARL
Cloud Hosting Service Provider
Ireland, India, USA (as selected by customer)
Connectors
Amazon Web Services EMEA SARL
Cloud Hosting Service Provider
Ireland, India, USA (as selected by customer)
Omnichannel Widget
Amazon Web Services EMEA SARL
Cloud Hosting Service Provider
Ireland, India, USA (as selected by customer)
Contacts
Amazon Web Services EMEA SARL
Cloud Hosting Service Provider
Ireland, India, USA (as selected by customer)
Cloud Email Sending
Amazon Web Services EMEA SARL
Cloud Hosting Service Provider
Ireland (optional), USA
Inbox Tracker Competitive Tracker Recipient Validation PowerMTA Momentum Taxi
These Email Services do not require processing of personal data by Bird
These Email Services do not require processing of personal data by Bird
These Email Services do not require processing of personal data by Bird
SMS
Google Cloud EMEA Limited
Clickhouse Inc.
Cloud Hosting Service Provider
Analytics Data Base Service Provider
The Netherlands, Belgium
Ireland
Voice
Google Cloud EMEA Limited
Cloud Hosting Service Provider
The Netherlands, Belgium, Singapore, UK, USA
Numbers
Google Cloud EMEA Limited
Microsoft Azure
Cloud Hosting Service Provider
Cloud Hosting Service Provider
The Netherlands, Belgium
The Netherlands, Hong Kong, USA
Contacts
Google Cloud EMEA Limited
Cloud Hosting Service Provider
The Netherlands, Belgium
WhatsApp for Business
Google Cloud EMEA Limited
WhatsApp Ireland Limited
Cloud Hosting Service Provider
Provision of WhatsApp for Business services
The Netherlands, Belgium
EU and USA
Google RCS
Google Cloud EMEA Limited
Google Ireland Limited by means of their subsidiary Jibe Mobile Ltd.
Cloud Hosting Service Provider
Provision of Google Business Messages (RCS) services
The Netherlands, Belgium
EU
Conversation Channels
Google Cloud EMEA Limited
Cloud Hosting Service Provider
The Netherlands, Belgium, Germany
Omnichannel Widget
Google Cloud EMEA Limited
Cloud Hosting Service Provider
The Netherlands, Belgium
Push Channels & Beams (Pusher)
Amazon Web Services EMEA SARL
Sentry
Postmark
Cloud Hosting Service Provider
Error monitoring
Dashboard - Log management and Analysis software
Ireland, Australia, Brazil, Japan, Singapore, South Korea, India, UK, USA
USA
USA
Video (24sessions)
Amazon Web Services EMEA SARL
Digital Ocean
Flowmailer
Salesforce.com Inc (Tableau)
Luzmo
Hubper (optional)
Google Cloud EMEA Limited (optional)
Twilio (optional)
Cloud Hosting Service Provider
Turn Server provider
Email Service Provider
Custom Reporting Service Provider
In-app dashboard provider
Online Learning Academy
Speech to text conversion
Recorded dial-in SMS Phone number verification
Ireland, Germany
The Netherlands
The Netherlands
Germany
Ireland
The Netherlands
Global
Global
Numbers (Telserv)
Google Cloud EMEA Limited
Microsoft Azure
Cloud Hosting Service Provider
Cloud Hosting Service Provider
The Netherlands, Belgium
The Netherlands, Hong Kong, USA