# Onboarding

To start using Bird Pay, the first step is to complete the KYC (Know Your Customer) and KYB (Know Your Business) processes. These checks are essential for maintaining financial security and ensuring compliance with legal and regulatory standards. As part of these checks, we verify company registration, address, media presence, sanctions, political exposure, fraud, and more.

Onboarding is a straightforward two-step process: begin with KYC and proceed to KYB once completed. After completing both steps, you can start using Bird Pay.

Bird Pay's KYC and KYB processes are dynamic, with the information requested varying based on the details provided.

## Know Your Customer (KYC)

To begin with, KYC, log in to BirdCRM, navigate to "Payments" Product, complete [SCA](/applications/payments/bird-pay-beta/concepts/strong-customer-authentication-sca.md) and then click Setup Bird Pay. After accepting the Terms and Conditions, you can choose from **Live** and **Test** mode for the Account Type for that particular workspace. This is irreversible, and hence, select Test mode if you want to use it for testing/sandbox purposes or Live for using it for actual payments. After the selection of account type, you can start with KYC Flow. 

Here’s what a sample **KYC** flow looks like:

1. Enter the country of registration. You can find the list of countries supported [here](/applications/payments/bird-pay-beta/concepts/bird-pay-coverage.md).

<div align="center"><figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXcRREl1bZDaTz1KI0rug70PFAG5r1ryK3fahhnVfn-fD6SkS9lr0-e1nJv2q9i-AymmWd1vIEDQhazikD8gX-WnwhrrG9viRjf4JZX6XZtsivt2iXigJn81Olv4Yd5nPHZ36UDm9pctQDYVhYtiWwjZxG_H?key=OXH3Jlr01MKHQ4Mvv8zB2Q" alt="" width="375"><figcaption></figcaption></figure></div>

2. Give details about the business registration number.

<div align="center"><figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXe6iNa42v06dXD4zVHyej5ckUaBuVtTn75Tgt_IG4HQSajvhH43ZwvwPpD6tG4cRhapyirbkHa8bU-hiygKF38G0pPNr5C1zkGxHzh2h2PY67UXkbpucSKGg_ph62pyzerW1mnSSVHJRxG-mPNP5-Oi8jH0?key=OXH3Jlr01MKHQ4Mvv8zB2Q" alt="" width="375"><figcaption></figcaption></figure></div>

3. Upload details of the business incorporation.

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXcvkWZCEfd0khgiNeU9b7mszhsJPU9KBCuvGYJNS8wBc55341yigmOHyHACLfpfvZs-0m9oBU9QUDfL9ekdxjKsUxDBpG8DRyTrzNl1E-Xf0CXudT6JUubuesz2Q7xCS_ixefPG5Y7cb9avf4t5CfQJW4E?key=OXH3Jlr01MKHQ4Mvv8zB2Q" alt="" width="375"><figcaption></figcaption></figure>

4. Enter details of the industries applicable to your business.

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXfcl_pA3W2tNQ0PI4UhgUv_L5gYwFJdiwZ9HdWzlpPvMH1aSt7ccmo6d2ZzGWBD26574GYQnY1Xqq4mql66g9KsqKFlRzhpdXQUj34XOxiGyB15wRCprDVRGcUqBwJLcCyYGNjt038uCAYnq45M7SXYaN0?key=OXH3Jlr01MKHQ4Mvv8zB2Q" alt="" width="375"><figcaption></figcaption></figure>

5. Describe the products/services you sell

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXcUh5O2WZuQ5JJnSgek_ead1tcquug_0BOfvWIYkY6nixq0BLBuJPNDeypgtRQYyys7yeQ-8H7rzt62nCInjID94tYxu_cmk6AFnc8n37n7Lwr-duBwWsEu1gqmGtSiE7gyp2JacIQu4jcqpZiRvBr1tUWd?key=OXH3Jlr01MKHQ4Mvv8zB2Q" alt="" width="375"><figcaption></figcaption></figure>

6. Add your websites<br>

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXf1e2YJeBCQTr3t5hCN2USJjiJ8m34-ISt8r8F-4Oxughcm_mPUzcFxYirCxg65OVchhstyyq8c3v7D0d9LbARRIMNwrc0d-1LusfgT9PRkRn6rRGDXW5A_OaaGRWi0P3qzU85JayczW46raQb-UTHd8I7E?key=OXH3Jlr01MKHQ4Mvv8zB2Q" alt="" width="375"><figcaption></figcaption></figure>

7. Provide details of your monthly revenue/turnover

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXdSY-f-64A1_eyG9NttdH_WE0u_Ni0r6XKeVNuLl8qWCKf6KekoLqD3rhhK3AqZ3I_eilJ9b7oV2RMo9evFr7JKYJVB8ZVhXrtfnIqUXuXEQwGnixNj2CDl4o2SQApDg3DEmCWpgqDyB2nM4UnOy7L0B0E?key=OXH3Jlr01MKHQ4Mvv8zB2Q" alt="" width="375"><figcaption></figcaption></figure>

8. Select where you do business

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXe2LsBScsHtSzgVU-lK5n0wuls0O7CFBAkkctgfhcsCLetsIzoIcQfXLcRyhXst191FEEW6QI_Vf1j-ggBezapBq28wCtF9oogd8fI7OrpEAXIhQAIcN4j2HnXk550lw4JoOZ5iu0uoJAanfkgfXnfafIA6?key=OXH3Jlr01MKHQ4Mvv8zB2Q" alt="" width="375"><figcaption></figcaption></figure>

9. Add details of business owners and supporting document

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXcl5suUhasTSs9DrXVlizwYrOYH3vWAPHqEcxROxJOeqhXinl13ysl3c0gDUTIlvGkGsV64DXIlCvVwP161xK9gX6ln2pp1OHmZ_jj0c6jojZiKEVmRBSjpW17GO36wTIetnTH8anmSuGn-TVadIJhw3MvR?key=OXH3Jlr01MKHQ4Mvv8zB2Q" alt="" width="375"><figcaption></figcaption></figure>

10. Share details of yourself filling out the KYC<br>

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXf5z_BGkjeiKhHrsn-uyFOANggmjpLAi9ZW7rvvN86SRj9VurYAZbtFcz2VQJYjGWDky3h-jEFZaPAHKjlw8ET78UZ1IL2MTon4kXYfPjrXkG5ZimupEpZ59R1gdBOUWAtpYEnjJRe_TPt-STW444nGMUuO?key=OXH3Jlr01MKHQ4Mvv8zB2Q" alt="" width="375"><figcaption></figcaption></figure>

11. Upload ID <br>

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXfXVBH09Cz2mAr6gvm-GFgHIdsefXr79ZKP5Pg653CQsLTEiGxJA9L2qq6a3Mi9wGei19wIFFS4tKIAZJtCDSZxdJ5GB_I_Xvubc8VB4nOxd3c_cBlQ_g5mi4Jy42-d8gbM7jwE8ypm5cDhQOAnKAE8vqg?key=OXH3Jlr01MKHQ4Mvv8zB2Q" alt="" width="375"><figcaption></figcaption></figure>

\
12\. Review all the information before KYC submission

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXerTg9ALMv10DPh9PHbdb_oJEuzsRrx39JCBQ8hg2ShNcyp6zRXJAS2OabFBwnk5JdpZCeMrd_cc7awOFHrKnx8fksInBqX7OQXtjf2T2OYM-n_Bl0BhCibxz4EVNTjy820FZkz4OX-CSe7lpGmhGRcyYys?key=OXH3Jlr01MKHQ4Mvv8zB2Q" alt="" width="375"><figcaption></figcaption></figure>

13. Submit your KYC<br>

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXde20Zzy9BKS9aMd86WMiV1v-XVexu33NwaAgiRU6LSgJOqSRCpfAOLF5pZp_fqJHX53iOW9NvcaYUI71VpHZFbAO5U5cb9HJ-Yr5bNnkuSCTxWZeNGsi4xShO1-cRJKthdc7OojtIJ4pr80mOvJZJno9_G?key=OXH3Jlr01MKHQ4Mvv8zB2Q" alt="" width="375"><figcaption></figcaption></figure>

{% hint style="info" %}
Once the KYC is submitted, the submitter will receive an email notification once it's reviewed
{% endhint %}

## Know Your Business

After KYC is verified, you can now start with the KYB process. A sample KYB process is as follows

1. Start with the KYB process

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXfcofyaVj-LbolODD2zIfqNrwP-L1JxQMfpBNAdU9kbCrNiBt4QWRq2IJkQkdR-sCfGyP278pNtKVD4n8jACoq0UYeAdtwVHR9ewKxYgDYo94fQg_I1yCe97ypAtoOCGT_m4T8lcI674LROnO_OzobHOwQl?key=SdpJP4K8WvjezPgqvx47HA" alt="" width="375"><figcaption></figcaption></figure>

2. Select all the payment methods of interest from the list available. This can be modified later as needed under [payment methods](/applications/payments/bird-pay-beta/concepts/payment-methods.md)

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXf-KcGJARi0r-5rbgp_F4cIvTQEv9jDe1rn2aKNFnss2rwmO5TTjnzJYz_b3yeGgvlTGq8Q0uWxAoYQA9o2Uy6Rp9HmOFFsejkVvMddf60q3NSUIO_YbljIGwjj3NmFUqBvT-nqxhPdJUwNDtYUiiCg-es?key=SdpJP4K8WvjezPgqvx47HA" alt="" width="375"><figcaption></figcaption></figure>

3. Enter the Trading name and other details.

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXdpH0mVsbZcGVwD42j3oJn8nGOD5f7ueCv3e0ONy06sI7me-CadUhKRgYAu2hdQYmYYmOjBxRBv3aSpE8qaiKdIHGAvscz7dj-bg1EQPE6KSveZvqYjBtVm7JwRYhwsYerVHGQOP-acdlaMNMMGMBlw8YRy?key=SdpJP4K8WvjezPgqvx47HA" alt="" width="375"><figcaption></figcaption></figure>

4. Provide details of the transaction size you expect

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXcEb8WHldGB3fKjYa9o-DaYbLUJXqagg6imzN9fgmZIZrW0Oqptr9ZV2L1l-Dd_5vq0Gk-2Nm6JSnL0fAyACxRJQCY3icjiLRog6hdgrYEl57sKdy7ImwPeZp3rRr8f3j6aZwYwblrapg6zs0f6Jieffsc2?key=SdpJP4K8WvjezPgqvx47HA" alt="" width="375"><figcaption></figcaption></figure>

5. Enter details of your delivery time of goods/services

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXccoatgpHBFFXIZqOGbgL2lQpqQ9dzJcIeviUEqluCj9gDcw-uqgdioKY7CDqKKZMUJnvm-jxeB2Smb2PWTH47xx3zA4aBrsEy7F52WZf7PvOnygoTbCAvKhCJNx2u2P3DNst6C5EJTjyqwtxMtL9vqCLr1?key=SdpJP4K8WvjezPgqvx47HA" alt="" width="375"><figcaption></figcaption></figure>

6. Fill in the details of different payment methods.

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXeT2PblyAu5KNBxxqwHXBwtR53edRZ6nMAlex4au6TQvvngGfIc04kR3Y10c5xKuCsCoeaq5cFYKWMdPbu_VSe5G8xzL_Lvm18IMJOc-69EsvneMyiNWORTkVuC8Cx1j0aa4tKqmMwXSNBKjMVt3nKYWK-L?key=SdpJP4K8WvjezPgqvx47HA" alt="" width="375"><figcaption></figcaption></figure>

7. Review all the information before submission

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXcF-PBDkurl-B28YmbuIpFSLSyeSFZSmNNZL9mHeLMhkHc--IFELfU3-DPxT880ohd1ivAe9UV_q9ywsyaY4btUCKo0DDggx5iOSHmRuMHwTHrG_Qy2bRh7LzNFZRwIM1x3YcLKNb2WPVw3yJiylSU9Tz59?key=SdpJP4K8WvjezPgqvx47HA" alt="" width="375"><figcaption></figcaption></figure>

{% hint style="info" %}
Once the KYB is submitted, your application will be processed within 1-3 business days.&#x20;
{% endhint %}

{% hint style="success" %}
For "Live" account, accept the reserve plan after KYB is approved, and your account is now set with the payment processor and are good to start using Bird Pay
{% endhint %}

Note: Certain components that are essential for the provision of Bird Pay, including but not limited to KYC and KYB, are provided through our partnership with a duly licensed payment partner. Bird Pay integrates these services to offer a seamless experience while ensuring compliance with applicable regulations.<br>


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.bird.com/applications/payments/bird-pay-beta/concepts/onboarding.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.