Delete inactive 10DLC campaigns to avoid additional charges

If you are no longer using certain 10DLC campaigns and want to avoid additional charges and carrier fines, it is recommended that you deactivate these campaigns.

This will cancel your recurring monthly subscription for your campaign and ensure that you are not fined by T-Mobile for having an "active" campaign with no messaging traffic. Keep in mind that you must deactivate 10DLC campaigns that do not send SMS for more than 60 days to avoid potential fines from carriers. The subscription will renew each month until the campaign is deactivated.

Please contact our Support team, share your 10DLC details and request a campaign deactivation. Our team will complete the deactivation for you.