Instagram Messaging

Instagram Messaging is a messaging platform that allows businesses to communicate with customers through Instagram's messaging service. With Instagram messaging, businesses can automate their communication processes and provide support to customers on their preferred platform.


  • Two-way conversations: With Instagram Messaging, you can have two-way conversations with your customers. You can respond to direct messages that customers send to your Instagram page, and also when customers mention you in a story or comment on one of your stories.

  • Rich features: Instagram Messaging supports a variety of rich features, including images. You can use these features to provide customers with engaging content and useful information.

Common use cases

  • Customer support: Provide customer support on one of the most popular social media platforms.

  • Sales and marketing: Use Instagram to promote products or services, share discounts, and notify customers about upcoming sales or events. Customers can then reply to your stories to get more information and you can reply to them directly in Inbox or automatically by using Flows.

Last updated