View Channel Logs

Every installed channel will have logs up to 30 days back, giving details about every message sent from the Bird platform.

Note: Channel logs are retained for up to 30 days and can be searched and viewed 7 days at a time using the time filter.

How to access channel logs

• Go to Settings > Workspace> Connectivity > Channels

• You will see the library of all channels available.

• Click the Channel card to view the channel page

• Click on any installed channel you would like to see the logs on. For example, clicking on Email will show you all the channels (sending domains) installed for Email.

• Click on any one of the installed channels to see more about the channel

• Navigate to the Logs tab to view the list of detailed channel logs

Filtering Channel Logs

1. You can apply a date filter (7-day range at a time) and additional filters to look for a specific log. You can filter by

   1. From, To: Search by email, phone, or custom identifier

   2. Message Types

   3. Email Subject (only for email)

   4. MessageID

   5. Direction: Outgoing / Incoming

   6. Status

   7. Message Tags

   8. Failure Code

   9. Batch ID

1. Clicking on the log itself will show further information, as shown below.