Agent triggers
Run a flow when an agent's availability changes.
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Run a flow when an agent's availability changes.
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Agent triggers allow you to run flows when a change happens to the status of an agent in Inbox.
Because agent triggers are related to whether an agent is active or away, they're useful for creating flows that manage agent workloads, either by reassigning conversations from a non-active agent to an active one or by assigning newly active agents new conversations.
There are two types of agent trigger events:
Run a flow when an Inbox agent's status changes from away to active.
Run a flow when an Inbox agent status changes from active to away.