# Agent triggers Agent triggers allow you to run flows when a change happens to the status of an agent in Inbox. Because agent triggers are related to whether an agent is active or away, they're useful for creating flows that manage agent workloads, either by reassigning conversations from a non-active agent to an active one or by assigning newly active agents new conversations. ## Agent trigger events There are two types of agent trigger events: * [Agent status changed to Active](#agent-status-changed-to-active) * [Agent status changed to Away](#agent-status-changed-to-away) ### Agent status changed to Active Run a flow when an Inbox agent's status changes from away to active. ### Agent status changed to Away Run a flow when an Inbox agent status changes from active to away. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.bird.com/applications/automation/flows/concepts/triggers/agent-triggers.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.