Admin guide
Welcome to Inbox, your all-in-one platform for managing customer conversations. With Inbox, you can easily keep track of all your customer interactions in one place, collaborate with your team, and provide outstanding support to your customers.
This guide will take you through the setting up of Inbox, from inviting your first agent to routing incoming messages.
Agents
Invite your team to Inbox.
Tags
Categorize agents and conversations.
Routing
Route conversations to the right people.
Teams
Group agents together to work on similar topics.
Feeds
Organize your conversations.
Sender profiles
Establish who your messages come from.
Reporting
See how your agents and teams are performing.
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