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Create a Google RCS agent and install Google RCS as a channel

Google RCS agents are still in early access and we are currently vetting access requests. Please contact support to register your interest.

To start using RCS, you will first need to create a Google RCS agent.

Step 1: Locate RCS agents

  1. From the Developer section of your workspace, click the name of your workspace in the top left-hand corner of your screen, then click Manage channels.

  2. Under the 'Numbers' section, click Google RCS Agents.

  3. Click Add a new RCS agent in the top right-hand corner of your screen.

Step 2: Add your agent's basic info

  1. Under the Brand section, either choose an existing brand in your workspace from the dropdown, or create a new one.

  2. If you're creating a new brand, switch the toggle on to make it accessible to all workspaces in your organization, or leave it switched off to limit it to the workspace you are in

  3. Enter an Agent name for your RCS agent. For example, 'Bird Customer Engagement',

  4. Use the dropdown to select the region where the RCS agent will be hosted by Google.

  5. In the Billing category section, use the drop-down to choose the type of message that you will be sending from your RCS agent.

  6. Agent use case' section, use the drop-down to choose the agent use case for your RCS agent.

  7. Click Next.

Billing category message types:

  • Basic message: Use for OTP and transactional messages.

  • Single message: One-off promotional messages, typically with rich features like cards.

  • Conversational: Promotional messages and messages that may lead to a two-way conversation in inbox.

Use cases:

  • Multi use: Combination of transactional and promotional use cases, such as an account notification followed by a discount or upgrade for a new product.

  • OTP: One-time-passwords

  • Transactional: Account notifications, for example.

  • Promotional: Discount offers, sale notifications, for example.

Step 3: Configure your RCS agent

  1. Next to Agent Config Info, click Edit.

  2. Skip Display name, as you already configured this in the previous step.

  3. Add a Description, such as 'Communicate with the Bird team now'.

  4. Add a Brand color. This must have a minimum 4.5:1 contrast ratio against white.

  5. Upload a Banner image (1440 x 448 px).

  6. Upload a Logo image (224 x 224 px).

  7. Add any associated Phone numbers, Emails, or Websites. These will be visible on the agent profile. You can add multiple of each type.

  8. Enter links for your Privacy policy and Terms and conditions.

  9. Click Next.

Step 4: Add your verification info

Ensure your agent verification info is accurate as Google may contact you to verify your Agent details

  1. Under verification info provide contact information of an employee who has the authority to verify your agent's information and Bird's right to manage the agent as a messaging partner.

  2. Provide their Name, email address and a link to your website

  3. Click Next.

Step 5: Install RCS

  1. After completing adding your verification information your RCS Brand and Agent will be created and your RCS channel will be installed automatically.

Success! You've just created your RCS agent and channel. You are now ready to begin testing

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