SMS (Short Message Service) is a messaging channel that allows businesses to communicate with customers through text messages on their mobile devices. With SMS, businesses can quickly and easily reach a large number of customers and automate their communication processes.


  • Two-way conversations: With SMS, you can have two-way conversations with your customers. You can proactively send messages to customers, and respond to messages that customers send to your business number.

  • Automation: SMS allows for automation, which can help streamline your communication processes and save time. You can set up automated messages for things like order confirmations, appointment reminders, or shipping notifications.

  • Personalization: SMS messages can be personalized to include information about the customer's name, purchase history, or other relevant details. This can help make messages more engaging and relevant to the recipient.

Common use cases

  • Marketing campaigns: Use SMS to promote products or services, share discounts, and notify customers about upcoming sales or events.

  • Appointment reminders: Send reminders to customers about upcoming appointments, meetings, or events.

  • Order confirmations and shipping notifications: Use SMS to provide customers with updates on their orders, such as order confirmations, shipping notifications, or delivery alerts.

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