# Routing

To route conversations to agents or teams in Inbox, follow these instructions:

1. Go to **Inbox** > **Settings** > **Automations** and find the flow templates.
2. Use the 'Assign to Agent in Inbox' action in [Flows](https://docs.bird.com/applications/automation/flows) to route conversations to agents. You have several options to customize your routing:
   * Set up a simple round-robin routing.
   * Prioritize agents with the lowest workload.
   * Assign conversations to only available agents or also those who are 'Away'.
   * Assign conversations based on [tags](https://docs.bird.com/applications/inbox/inbox/admin-guide/tags). You can configure to match tags within a specific category, e.g. language tags only, or multiple categories, or those without categories.
   * Assign conversations to agents within a specific team by selecting that team.
3. Use the 'Assign to Team in Inbox' action in [Flows](https://docs.bird.com/applications/automation/flows) to route conversations to teams. Select the name of the team to assign the conversation.

{% hint style="info" %}
You can use both the 'Assign to Agent in Inbox' action and the 'Assign to Team in Inbox' in the same flow for added flexibility.
{% endhint %}


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.bird.com/applications/inbox/inbox/admin-guide/routing.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.