LINE

LINE allows you to seamlessly communicate with customers around the world. The channel is particularly popular in countries including Thailand, Japan, and Taiwan.

Quick links

Install LINE

Click here to learn how to install LINE as a channel

Channel capabilities

Discover what message and content types LINE supports.

LINE FAQs

Get answers to common questions about LINE.

Channel capabilities

LINE can be used to send and receive messages in Flows and Inbox.

You can't initiate conversations with customers on LINE. You must wait for a customer to send you a LINE message first. Then you can send messages to them at any time.

Standard message content types

Content type	Send	Recieve
Audio	✅	✅
Emoji	✅	✅
File	✅	✅
GIF	✅	✅
HTML	❌	❌
Image	✅	✅
Location	✅	✅
Text	✅	✅
Video	✅	✅

Structured message types

Content type	Send	Recieve
Carousel	✅	❌
List	✅	❌

Message actions

Action type	Send	Recieve
Link	✅	❌
Postback	✅	❌
Reply	✅	❌

Message statuses

Status	Support
Sent	✅
Delivered	❌
Read	❌

LINE FAQs

Why can't I see delivered statues for LINE messages?

LINE does not provide 'message delivery' information, but it does track sent messages.

Why can't I see read statuses for LINE messages?

LINE does not provide 'message read' information.

How can I find a user's LINE ID?

You cannot find a user's LINE ID unless they have already contacted you on LINE. Encourage users to reach out to you on LINE by surfacing handy entry points.