LINE
LINE allows you to seamlessly communicate with customers around the world. The channel is particularly popular in countries including Thailand, Japan, and Taiwan.
Quick links
Channel capabilities
LINE can be used to send and receive messages in Flows and Inbox.
You can't initiate conversations with customers on LINE. You must wait for a customer to send you a LINE message first. Then you can send messages to them at any time.
Standard message content types
Structured message types
Message actions
Message statuses
LINE FAQs
Why can't I see delivered statues for LINE messages?
LINE does not provide 'message delivery' information, but it does track sent messages.
Why can't I see read statuses for LINE messages?
LINE does not provide 'message read' information.
How can I find a user's LINE ID?
You cannot find a user's LINE ID unless they have already contacted you on Telegram. Encourage users to reach out to you on LINE by surfacing handy entry points.
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