# LINE

LINE allows you to seamlessly communicate with customers around the world. The channel is particularly popular in countries including Thailand, Japan, and Taiwan.

### Quick links

<table data-view="cards"><thead><tr><th></th><th></th><th data-hidden></th><th data-hidden data-card-target data-type="content-ref"></th></tr></thead><tbody><tr><td><strong>Install LINE</strong></td><td>Click here to learn how to install LINE as a channel</td><td></td><td><a href="/pages/VKfTpqIQR6LB2gWjJHnG">/pages/VKfTpqIQR6LB2gWjJHnG</a></td></tr><tr><td><strong>Channel capabilities</strong></td><td>Discover what message and content types LINE supports.</td><td></td><td><a href="https://docs.bird.com/applications/channels/channels/supported-channels/line#line-faqs">https://docs.bird.com/applications/channels/channels/supported-channels/line#line-faqs</a></td></tr><tr><td><strong>LINE FAQs</strong></td><td>Get answers to common questions about LINE.</td><td></td><td><a href="https://docs.bird.com/applications/channels/channels/supported-channels/line#line-faqs">https://docs.bird.com/applications/channels/channels/supported-channels/line#line-faqs</a></td></tr></tbody></table>

### Channel capabilities

LINE can be used to send and receive messages in Flows and Inbox.

{% hint style="warning" %}
You can't initiate conversations with customers on LINE. You must wait for a customer to send you a LINE message first. Then you can send messages to them at any time.
{% endhint %}

#### Standard message content types

| Content type | Send                 | Recieve              |
| ------------ | -------------------- | -------------------- |
| Audio        | :white\_check\_mark: | :white\_check\_mark: |
| Emoji        | :white\_check\_mark: | :white\_check\_mark: |
| File         | :white\_check\_mark: | :white\_check\_mark: |
| GIF          | :white\_check\_mark: | :white\_check\_mark: |
| HTML         | :x:                  | :x:                  |
| Image        | :white\_check\_mark: | :white\_check\_mark: |
| Location     | :white\_check\_mark: | :white\_check\_mark: |
| Text         | :white\_check\_mark: | :white\_check\_mark: |
| Video        | :white\_check\_mark: | :white\_check\_mark: |

#### Structured message types

| Content type | Send                 | Recieve |
| ------------ | -------------------- | ------- |
| Carousel     | :white\_check\_mark: | :x:     |
| List         | :white\_check\_mark: | :x:     |

#### Message actions

| Action type | Send                 | Recieve |
| ----------- | -------------------- | ------- |
| Link        | :white\_check\_mark: | :x:     |
| Postback    | :white\_check\_mark: | :x:     |
| Reply       | :white\_check\_mark: | :x:     |

#### Message statuses

<table><thead><tr><th width="248">Status</th><th>Support</th></tr></thead><tbody><tr><td>Sent</td><td><span data-gb-custom-inline data-tag="emoji" data-code="2705">✅</span></td></tr><tr><td>Delivered</td><td><span data-gb-custom-inline data-tag="emoji" data-code="274c">❌</span></td></tr><tr><td>Read</td><td><span data-gb-custom-inline data-tag="emoji" data-code="274c">❌</span></td></tr></tbody></table>

### LINE FAQs

#### Why can't I see delivered statues for LINE messages?

LINE does not provide 'message delivery' information, but it does track sent messages.

#### Why can't I see read statuses for LINE messages?

LINE does not provide 'message read' information.

**How can I find a user's LINE ID?**

You cannot find a user's LINE ID unless they have already contacted you on LINE. Encourage users to reach out to you on LINE by surfacing [handy entry points](https://developers.line.biz/en/docs/messaging-api/sharing-bot/).


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