Install Instagram Messaging
Instagram Messenger can be installed from the Channels Marketplace. There are three types of channels that can be installed:
Messaging - this allows you to have conversations with your customers by direct message
Comments - this allows you to get notified and respond when a customer comments on an Instagram post
Mentions - this allows you to respond to people that mention your business on posts belonging to another page on Instagram
What you'll need
During installation, Meta will ask you to grant MessageBird specific permissions.
A Facebook account.
A Instagram Professional account that is linked to your account.
Your Facebook login details and password.
Two-factor authentication details.
Step-by-step installation instructions
If you want to install multiple types of channel for the same page e.g. Messaging and Comments repeat the installation process for each channel type (see step 9 below)
Click the Channels tab at the top of your screen to view the channels library.
Click Instagram Messaging, then click Install Instagram Messaging.
Click Click here to log in, and enter the login details you use for Facebook in the email address or phone number field, and your password.
Select the Instagram professional account you will share with MessageBird and click Next
Select the page(s) you will share with MessageBird and click Next
Grant MessageBird permission to access your Instagram Page and Page Conversations by clicking Done.
You've now linked MessageBird to Instagram. Click OK.
Optionally, you can change the internal name of your channel.
To complete the installation process, click Install Instagram Messaging.
Changing the channel name in MessageBird does not change the name of your Instagram Page.
Installation criteria and rules
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