Install Instagram Messaging
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Instagram Messenger can be installed from the Channels Marketplace. There are three types of channels that can be installed:
Messaging - this allows you to have conversations with your customers by direct message
Comments - this allows you to get notified and respond when a customer comments on an Instagram post
Mentions - this allows you to respond to people that mention your business on posts belonging to another page on Instagram
A Facebook account.
A Instagram Professional account that is linked to your account.
Your Facebook login details and password.
Two-factor authentication details.
Click on your name in the bottom left-hand side of your screen, then click Settings.
Click the Channels tab at the top of your screen to view the channels library.
Click Instagram Messaging, then click Install Instagram Messaging.
Click Click here to log in, and enter the login details you use for Facebook in the email address or phone number field, and your password.
Select the Instagram professional account you will share with MessageBird and click Next
Select the page(s) you will share with MessageBird and click Next
Grant MessageBird permission to access your Instagram Page and Page Conversations by clicking Done.
You've now linked MessageBird to Instagram. Click OK.
Choose the type of channel you want to install.
Optionally, you can change the internal name of your channel.
To complete the installation process, click Install Instagram Messaging.
